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Adaptlet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received an invoice for a service we never subscribed to, never used, never heard of for $967.00 not sure how they got my name and our company name. Feels like a phishing scam.

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continue receiving an invoice from this company for $987.00 despite never having any contact with them, never approving any purchase or contract with them, and no proof of either supplied from them. I have called and left a message asking for proof and they continue to send the invoice with no proof. Have not received a call back. Guessing they got my name from our company website as I have never had any contact with this company until trying to deny this invoice. Will not be paying this.

  • Initial Complaint

    Date:02/22/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company called pretending to be with ****** and stated they wanted to just verify the name of our company, phone number, and owner of company. After the very brief 2 minute phone call we then received a voice mail about a week later saying we owed $998.00 for their services. This "company" is a FRAUD. We will not pay this and this company needs to be shut down and investigated they are scam artists

    Customer Answer

    Date: 03/06/2023

    I have not heard from the business in response to my complaint. I have only heard from them when they called attempting to receive payment on their fraudulent invoice 

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call from a person that was very hard to understand, they were verifying business information. Then about a week or two weeks later I received an invoice for $987.00 - I don't know what the invoice is even for. I did not sign up for anything and I don't know what this company even provides. I called the phone number on the invoice and no one answers. This is a scam!

    Customer Answer

    Date: 03/06/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:02/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a fake phishing invoice from ADAPTLET.COM for $987 worth of "monthly service". I've never heard of, nor spoken to this company. I tried calling the phone number on the invoice, and it's never answered by another party.

    Customer Answer

    Date: 02/28/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:01/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an invoice from a company I have no idea who it is. Adaptlet **********************************************************. I called and left a message with no response. It was for ****** Pro Forma Invoice.

  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call on or about 10/14/2022, from a person I could barely understand, requesting verification of our address, job service, etc... saying it was for a free listing on some internet site. I answered their questions. Today, on 11/29/2022, I received an invoice from ADAPTLET in the amount of $987.00. I was never told there was a fee for the said information I gave to the person that called. This is a SCAM.

    Customer Answer

    Date: 12/13/2022

    I have not heard from the business in response to my complaint. They did send me this "monthly" invoice for $987.00.

  • Initial Complaint

    Date:11/04/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they keep calling about an invoice we never received or signed up for their services an now have a $750 invoice

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