Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a free $35 gift code to use to pick from 3 items and I would have to go use it for being a loyal customer from ****** and it will be in emailed to me and I picked the AAA-ACE gift from Klarna on the Nift site and said it would apply once I checked out but it kept saying enter a valid discount code several times that I tried. Especially since I planned on getting this once I got the money. Then to get this chance for the first year pay with this code was a blessing for me. I figured they offered it to me so I'm owed a replacement and/or at least a usable code emailed to me before the dead line on June 15th which is around the corner. I've emailed and message them several times and they claim someone get back to me and it's been over a week since the on the 15th of May when I'd send the complaints about the code. PLEASE HELP WITH THIS. I REALLY COULD USE THIS PROMOTION MEMBERSHIP WITH AAA FOR MY CAR. I FIGURED THEY OWE ME THAT. I'VE TRIED AND TRIED AND TRIED ????????. HERE'S SOME EMAILS SENT THEM WITH A LAME RESPONSE. Just want to get a usable replacement code ??????. Thanks in advance. P.S. Plus its with also a lame description of how to use the code, smh????. Code supposed to be worth $35 (BRRF-MWPJ-W3**). And a Picture of what happens after entering code

  

  Business Response

  Date: 06/02/2025

  Hi ******,
  
  ****** from Nift here. I'm sad to hear about your experience with the *** code! I want to help you get this resolved. Looking at our files, I see that we've emailed instructions to redeem your gift, but those we could have been clearer. We had also sent you a new Nift gift card I hope you were able to choose and enjoy a new gift!
  
  You can only redeem your gift by going to ******************************** and typing in your original Nift gift code per the instructions you see on screen. Follow the unique link, only available through ********************************, to the checkout screen, where the gift is auto-applied. There is no need to re-enter a code here. Please note that this gift is only valid if you have never been a member of ***. If you have previously had a membership to ***, please let me know and we'll come up with a different solution for you!
  
  I'll follow up with you in an email sent to the address we have on file. If you have any other difficulties or concerns, you can reply directly to me and I'll help you out.
  
  Thank you,
  ******
  
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After buying tickets on Ticketmaster I received a $50 NIFT card . I thought it was some kind of scam but figured Id check it out. My first attempt only allowed me to choose from 2 items ( *** reduced membership and CBD ) Neither of these were desirable by me. I contacted them and they sent a new code for me to try. Again, I was allotted 2 choices, neither anything remotely to my liking. I had read NIFT had dozens if not more choices but that was not the case for myself. I decided to choose CBD gummies and to my surprise a credit card was required. How is that a free gift? Putting in credit card information in my opinion only opens the door for unchecked charges that are hard to dispute. This is definitely not a Free Gift from Ticketmaster. It is a sham.

  

  Business Response

  Date: 05/12/2025

  Hi ******,
  
  ***** here from Nift Customer Support. Thank you for your feedback, we hear you and understand. Nift offers thousands of different gift options, and many of them don't require out of pocket spending. If you don't like the initial gift options we match you with, you can just reach out to our team and we'd be happy to help so you'll see new gift options. If you have any additional questions or feedback on the gift, our team is here to help ensure you have a great Nift gift experience.  
  
  Nift gifts are a great way for people to discover and try new products and services. Over 92 million people have used their gift to try something new. Our gift options are across a large variety of different products and services. We are always working to improve our experience as we want everyone to enjoy their Nift gift. 
  
  We'd like the opportunity to improve your experience. I've reached out to you at the email address we have on file for you with another Nift gift along with a followup on your experience. Lookout for an email from me, or you can reach me at ********************************* directly, too.  
  
  *****

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Melody

   

   

  

  Business Response

  Date: 05/21/2025

  Hi Melody, 
  
  ****** from Nift here. I want to help you resolve this as soon as possible. We replied to your concern on May 14 with more information and next steps. Your requested resolution was a $1 store credit, so we provided you with two additional $30 gift cards. We hope you're able to use and enjoy them.
  
  Thank you again for your feedback we take it very seriously. I'll be sure to pass it along to our gifts team so your next experience, and everyone elses, is a great one.
  
  Thank you,
  ******

• Initial Complaint

  Date:04/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a nift gift card and was planning to use it for fabletics, it gave me a deal for 2 items for 24 dollars. I looked into the website and was very disappointed to find that the gift card was a default deal just for getting a vip membership and the card itself did nothing at all. I decided not to go ahead with my purchase, but i just think this company is very misleading and it would be very easy for someone to be taken advantage of and tricked into purchasing something because they think they are getting an exclusive offer

  

  Business Response

  Date: 05/14/2025

  Hi ****,

  Thank you for sharing your feedback with your Fablectics gift experience to our attention and our sincere apologies for the delay in getting back to you. We want everyone to love their Nift gifts! Let us help make this right.
  We have emailed you a new $30 Nift Gift code, along with additional information to better understand your gift experience. For the Fabletics gift you picked, our gift gives you any two items for $24, whereas their standard signup only applies to leggings. However, we can see how that might be confusing, so well look into ways to make this clearer based on your feedback. 
  
  Thank you,

  *****
  

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nift was claiming I could use the $30 gift card towards a purchase on *********, one of their choices they offered which they claimed was valid. So I went through the link to claim and _use_ the card, which instead led to choosing my scents and whatever through a short quiz for recommended scents. I get recommended a cologne, I select it and try to click the original link to use the card I was "gifted". So now, it just goes back to the quiz thing again, acting like I didn't make an account for the company--I made one with both Nift and Scentbird, by the way.I ordered, looking for a discount of some sorts, which Nift claimed would be applied to the order after checkout. It didn't work, and now I'm down about $16.50. Simply doesn't work, I think I was scammed by them.

  

  Business Response

  Date: 05/14/2025

  Hi ***,
  
  Thanks for bringing this to our attention, this doesn't sound like the type of experience we hope to deliver. With your Nift gift applied, your total should have come to $6.78+tax, but it seems like something went wrong. Rest assured, I just reached out to you to at the email address we have on file for you with further details, along with an additional $30 Nift gift card. Lookout for an email from me, or you can also reach me at *************************************************************. 
  
  I've also shared this feedback with our team to ensure this won't happen again in the future for any other customers. Feedback like yours is what helps Nift continue to get better. 
  
  Best,

   

  *****

  
  

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use Afterpay to make some purchases. They offered me a $40 gift card from Nift for timely payments. The $40 gift card was for *******************. It says no promo code needed. So I followed the directions and proceeded to checkout and it asked me for credit card information. I re-tried over and over thinking I was doing something wrong. Nift seems like a scam.

  Customer Answer

  Date: 03/06/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 03/14/2025

  Hi Angel
  
  Thanks for reaching out, this is ***** from Nift Customer Support. We really appreciate you letting us know about the confusion with your gift. We'll ensure and we have our team actively working to improve the experience for you and other customers. We work hard to ensure we provide gifts on Nift that are both unique and valuable, and it seems like we've missed the mark here. Your feedback has been shared with the team to ensure we can make a fix and improve it.
  
  We offer a variety of gifts, with each one working a bit differently. For your case, your $40 gift was towards a *** membership at a reduced rate of $20 (regularly $60).
  
  Our goal is to make sure everyone loves their Nift Gifts! Ive contacted you at your provided email address to resolve this issue and also sent you an additional $30 Nift gift card. Feel free to reach out to me directly at ********************************* if you need anything else.
  
  Best,
  *****

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $180 gift code (QWP8-W42P-R1WE) from **************************** to *************** for subscribing to Tinder. I followed the steps outlined on **************************** to purchase FutureHealth' GLP-1 medication (the ONLY thing they sell) but did not see any discount at the checkout. I tried contacting ****************************'s customer support, but only received generic emails as a response. When I tried to as a folow up question the comany stopped responding. It has been almost 3 weeks since my last email to them.I would like a refund of $43.54 that I paid to ********** under assumption that I am getting a $180 discount to *************** OR an actual working gift code for $180 to *************** as promised.

  Customer Answer

  Date: 03/01/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 03/05/2025

  Hi *********,
  
  ******** here from Customer Support at **********************. I appreciate your feedback and apologize for the wait.
  
  There appears to have been a miscommunication but I am confident we can make this right. I've sent a follow-up email to the one we have on file with specific answers to your questions and an additional $30 Nift gift card.
  
  This is definitely not the experience we want for our users. Our team has reached out to FuturHealth regarding this gift and will work with them to make changes as needed so that everyone who selects this gift enjoys it. We have confirmed with them that your $180 gift code toward the cost of the health plan and virtual consult is still valid. We encourage you to call ************** to speak with them if you have trouble at checkout as Nift does not process any of these orders.
  
  Please feel free to respond to the email we've sent from ********************************* if you have any other questions or concerns resolving this specific issue. Thank you very much for your feedback and the opportunity to make this better.
  
  ********
  

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am rejecting business' proposed resolution for complaint #********, since what was stated by business is not correct. Here are my reasons:
  1) When I tried to use the coupon 3 days ago on 3/18/25 the coupon was reduced from the original $180 to $60 (see attached screenshot)
  2) FuturHealth still does not accept Nift coupon. When I called them and spoke to **** A on 3/18/25 she created an escalation ticket # ****** and promised that someone from FuturHealth would get back to me in ***** hours. I have waited 72 hours so far and nobody has called. When I called the company back and spoke to ***** A, I was informed that no action was done on my ticket.
  
  I am requesting for Nift to issue an additional $150 Amazon gift card to me to resolve this issue of missing $180.
  
  Sincerely,
  
  ********* ********* 

  

  Business Response

  Date: 05/19/2025

  Hi, ****,
  
  ****** from Nift here. Were still trying to reach you to make this right. We have already reset your Nift Gift card so you can select another gift. Weve also emailed you to gather more information and ensure were doing all we can to resolve this with you. However, we havent heard back from you. We have also escalated your concerns to FuturHealth; they have called you and left voicemails, but have been unable to reach you. If there is a better way to get in touch with you, please let us know. Nift and FuturHealth are working together to find a solution for you; please respond so we can help.
  
  Thank you,
  ******

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  I have several issues with Nift response to my complaint:

  1) ******, from Nift writes that I do not respond to their emails. That is a blatant LIE. I did receive an email from Nift on May 14, 2025, after I called BBB to complain that they have not been responding to my complain for over 2 months. I responded right away and provided my cell phone number and my email again for Nift and FuturHealth to reach out to me (see attached printout of the message thread). However, to this day neither Nift nor FuturHelath has reach out to me.

  2) ******, from Nift states that FuturHealth has tried to call me and left voicemails on my phone. That is another LIE. I do not have any missed calls nor any voicemails from FuturHelath. I have provided them with my cell phone number and my email address to communicate with me. However, to this day, FuturHealth has not sent me a single email nor left any voicemails for me. In the future I would prefer to have all communications with FuturHelath in writing, so we do not have "he said, she said" scenario again. 

  3) ******* from Nift states that they reset my gift card. While technically is true, it is not a genuine attempt to resolve the issue, since my gift card was reset form the original value of $180 to $60 and is listed as expired on February 27, 2025, so it is now unusable. I am asking Nift to restore the gift card value to the original $180 that was promised to me and to make the expiration date in the future, not 3 months in the past. Please see the attached printout of the new unusable gift card with much lower value.

  
  Regards,

  Alexander

   

   

  

  Business Response

  Date: 05/22/2025

  Hi, ****,
  
  ****** from Nift here. Thanks for detailing your feedback I am truly sad to hear it. I saw the screenshot of your May 14th email attached in your BBB response, but we didn't receive it on our end. I'm going to email you at the address we have on file with next steps so we can resolve this for you and re-escalate this issue to FuturHealth. While we don't have visibility into their end of this process, we are doing everything we can to make this right for you.
  
  We did reset your Nift gift card with the same value as your previous card as well as send you other gift cards. To fully resolve this for you, we will send you several more solutions for you to choose from. Please look out for those in an email from me. I truly hope one of these solutions works for you. We're not happy until you are.
  
  Thank you,
  ******
  
  

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  While ****** from Nift wrote to me offering a resolution of $50 Amazon gift card and a $130 working coupon for ***************, she has not responded to my email agreeing to the terms (which was sent to Nift almost a week ago) nor to the follow-up email. Also, I have received NEITHER the promised $50 Amazon gift card NOR has my *************** gift card been restored to $130 value or the expiration date has been updated to a future date. Furthermore, as of today nobody from *************** has contacted me by email or phone.

  Please respond to this email to acknowledge receipt. 
  
  Regards,

  Alexander

   

   

  

  Business Response

  Date: 07/10/2025

  Hi ****,

  Thanks for following up.

  In your last message, you say that you have not received your Amazon gift cards or Nift gift codes. However, in our email exchange, you mentioned that you did receive your ****** gift cards. Our ****** records confirm this as well. If there is a discrepancy here, please let us know.

  As I have said, we are unable to provide a gift card to Futurhealth, so we did not offer one. We did offer you Nift gift codes amounting to a total value of $130, which you accepted and which have been provided to you.

  We were also able to speak with representatives at FuturHealth. Their systems show that they have made multiple attempts to reach you, as well as work with you on your payment method, but have received no response from you.

  We hope weve offered you the best experience we can and that this message answers your questions and resolves any outstanding issues you may have.

  Thank you,
  ******
  

  
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Nift card with an online world of books purchase- it seemed like a scam, and certainly is. I selected fabletics for my redemption option, but the link provided by Nift led to an error page on the fabletics site. From there, no discount was applied to cart. When I went to Nifts contact us page, I was unable to complete the form because the Nift code on the printed card I received is 6 digits, not 12. From what Ive read on here and reddit, its a ploy to get you to subscribe to fabletics anyway- dont waste your time

  Customer Answer

  Date: 02/15/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 02/25/2025

  Hi *****,
  
  Thank you for bringing this to our attention. Our team is looking into the problem you mentioned, and its definitely not the experience we want for our users. We realize the broken link made this gift frustrating, and we've raised this issue with our brand partner and were able to resolve the error page you experienced.
  
  I've sent a follow-up email to the one we have on filewed love the opportunity to help troubleshoot your experience and provide you with another Nift gift for your time.
  
  I also wanted to help mention that in every email from Nift, theres a link you can click to get more help, where you wont need to fill out your code again. We hope this will make things easier for you going forward. I have noted and shared your feedback with our teams to further streamline the process as well.
  
  Please feel free to respond to the email we've sent from ********************************* if you have any other questions and/or concerns resolving this specific issue.
  
  We appreciate your patience while we make things right. - ******** from Customer Support at **********************.

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Text Now Stated that I had a 30$ gift. I clicked the link and it wasn't a gift at all. It was a spend this get this for this price. Or a coupon for so much off if I spend so much. A gift is a gift. Not spend an amount n get a better price. Not pick 3 areas of interest and get what they think is "a gift", That is false advertising. And misleading. They sent me another misleading email for my up coming birthday for a "free gift" I clicked the claim now and again pick 2 or more interest, directed to another page to collect my "coupon" for this much off or product for this price. That IS NOT A GIFT. Dictionary States: GIFT noun 1.a thing given willingly to someone without payment; a present."a Christmas gift"GOOGLE:if I am told that I have a $30 gift or a birthday gift and then click a link and it says that I have to pay for it is that a gift RESPONSE:No, if you are told you have a $30 gift or a birthday gift and then click a link that says you have to pay for it, this is not a legitimate gift and is likely a scam; a true gift should not require you to pay anything to receive it. I'd like to be given both my first gift in the form of prepaid card And then my second gift the same as above.

  Customer Answer

  Date: 01/17/2025

  I have not heard from the business in response to my complaint. It has been since the 6th I believe and nothing from the company.

  

  Business Response

  Date: 03/03/2025

  Hi *********,
  
  This is ******** from Customer Support at **********************. Thank you for your feedback. We hear you and understand. There are thousands of different gift options available on Nift, and many of them require no out of pocket spending. Other gifts, like the ones I see you were offered, cover a substantial part of the final cost of a purchase. 
  
  Nift gifts are a great way for people to discover and try new products and services. Over 80 million people have used their gift to try something new. We are proud of our 4.8 star ****** rating, but are always working to improve our experience. We want everyone to enjoy their Nift gift. 
  
  I've sent a follow-up email to the one we have on file with specific answers to your questions and another gift card. Please feel free to respond to that email to reach me directly if you have any other questions or concerns. I am happy to help.
  
  ********

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   I DO NOT ACCEPT THAT. That's isn't a gift. When told you have a gift. And then click and you have to pay.... that's false advertising. And a lie.  I was offered 3 different things most I won't ever use. I don't drink  and I have premium music service all ready. Nift maybe a great company but doesn't tell the whole truth or offer people who are low/no income the convenience of "gifts". Which is explained in the Dictionary

  Definitions from Oxford Languages -

  a thing given willingly to someone without payment; a present.

  "a Christmas gift"

  

  Business Response

  Date: 05/14/2025

  Hi *********,

  ***** here from Nift support. 

  Our team followed up with you over email regarding the inquiry. Based on our interaction on March 18th, 2025 it appears that we helped satisfy reconciling and resolving the the original complaint. We have since followed up with you several times over the following weeks in order to request your assistance in notifying the BBB on closing the inquiry. We most recently emailed you on May 12th, but have not heard back from you yet. 

  We hope that we were able to assist in ensuring you had a positive experience, and that our support team was able to resolve the matter. We'd greatly appreciate if you could notify the BBB on this as well.

  Best,

  *****

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False Advertising. I got a $30 'gift card' from Nift. I chose Fabletics leggings. I applied the gift code, and it changed nothing on the checkout screen. I wrote to them to explain (see original email), and they sent me a new code. I tried that code, but got an 'invalid code' message. I've uploaded their email with the new code, and screenshot of the resulting message. Also, in their email, Nift says: "Your first two items will be $24 with a VIP membership, plus receive 80% off the site when you enroll. " This is the same exact offer available to anyone who is not already a VIP member. (see Fabletics site) Nift has nothing to do with it - this is a Fabletics sale. Nift says there is a gift, but there is no gift. When I tried the initial code I got with Nift's 'gift card offer', it did not reduce the price at checkout at all, and I am not about to pay hard-earned money up front and hope the 'gift' shows up at a later point. It is purely false advertising, and a way to get info for data mining. Nift needs to stop these garbage 'gift' claims, when Nift is likely the only party that gains anything. I will probably get a canned response from Nift and another 'gift card', like thier responses I've seen to other claims. I will, of course, ignore their 'gift' offer.

  

  Business Response

  Date: 12/24/2024

  Hi Aliana,
  
  ***** here from Nift Customer Support. Thanks for sharing this feedback. We understand your frustration and Im committed to making it right. Ill leave some info here, and also email you directly with more specific next steps to make sure I can help you out.
  
  The Nift gift you selected allows you to purchase any two items (not just leggings) for just $24. So you could grab a $90 fleece sweatshirt and a $125 jacket and still only pay $24, making the value of your gift much greater than $30. You dont need to enter a code. Just follow the Nift link and create your VIP account, which is free for you for the first month and then $60/month after. It can be cancelled at any time.
  We take reviews and feedback seriously. Your feedback has been shared with the team and with Fabletics, so that we may improve this gift for future visitors.
  
  If youre still having trouble on the Fabletics site or have any other questions, please email me at ********************************** include screenshots, and Id be happy to help. We want to make sure everyone enjoys their Nift gift.
  
  Thanks,
  *****

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a gift card from Nift. The gift card indicated that it would offer a discounted membership to *** at $19.99 dollars per year. I followed the checkout process and I was charged $57 dollars. The Nift "Contact Us" website does not work. I am requesting Nift correct the charge to $19.99. I would not recommend most people use Nift

  

  Business Response

  Date: 12/10/2024

  Hi ****,
  
  ***** from Nift customer support here. Thanks for sharing your gift experience with ***'m here to help out.
  
  It seems like the *** membership you purchased wasnt for the club covered by the Nift gift. I looked into this further, and this might have happened if you provided a different zip code on Nift than the one you used for the *** website. To get immediate assistance, I suggest reaching out to *** at any of these options below:
  
  Phone - ************** 
  Website - *************************************************
  
  Theyll be able to help process a refund for you. *** also shared this feedback with our gift team to ensure we can make the gift details clearer.
  
  Ive just emailed you a brand-new Nift card, along with more details on getting help with your membership. Feel free to respond directly to that email or reach out to me at ********************************* if you have any additional questions.
  
  Thanks again for sharing your experienceI hope I was able to assist with your inquiry.
  
  *****