Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These incompetent fools don't respond to any email inquiries and refuse to change the gift selection after giving you the option to do so! Disgraceful!

  

  Business Response

  Date: 12/26/2023

  Hi Junior,

  On behalf of all parties, Nift is deeply sorry to hear about your experience.
  Our records indicate that you made an inquiry to our team on November 8th, 2023 and our team responded back on November 21st, 2023 with the option to view new gift options. The records indicate that with the new Nift gift code provided, it has yet to be reset on the consumer's end, which allows for you to a new list of categories to choose from. Our team has also just followed up with you regarding your original inquiry to assist the best we can. You can always reach us at customer-************************************ if you have any additional questions.

  Since 2015, over 42 million consumers have been thanked with and enjoyed Nift gift cards. It's our goal to make sure everyone who receives a card has a great experience.

  Best,
  Team Nift
  

  
  

  Customer Answer

  Date: 12/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent emails are being sent to our customers with my business name, ************, via Nift. We have never done any business with Nift nor signed up for any promotional items from Nift. The first time a customer brought an email to our attention was June 27, 2023. Since then, multiple customers have brought the same issue to our attention.

  

  Business Response

  Date: 08/16/2023

  Hi *******, 

  On behalf of all parties, Nift is deeply sorry to hear about your experience.
  From looking at your records, you joined Nift via one of our partner programs. You were sent two emails prior to program launch, which gave you the option to opt out. We apologize if there was any confusion.
  
  It is our understanding that you have been contacted at your phone number by our VP regarding your experience and your business has been completely removed from the program. We sent an email confirmation to you, as well.
  
  Please let us know if you have any questions and we sincerely apologize for the confusion.
  
  Team Nift

  Customer Answer

  Date: 08/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nift is sending out emails using my logo offering $30 discount. I did not give my permission for my logo or email list to be used. I need them to take CANDYCANE, LLC off of their list.

  

  Business Response

  Date: 07/24/2023

  Hi Tianee, 

  On behalf of all parties, Nift is deeply sorry to hear about your experience.
  From looking at your records, you joined Nift via one of our partner programs. You were sent two emails prior to program launch, which gave you the option to opt out. We apologize if there was any confusion.
  
  It is our understanding that you have been contacted at your phone number by our VP regarding your experience and your business has been completely removed from the program. We sent an email confirmation to you, as well.
  
  Please let us know if you have any questions and we sincerely apologize for the confusion.
  
  Team Nift

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nift used my business name and logo and send people e mail and give them 30 $ gift card from my store.I never talk with them and aprove this.this is scam .I just want to cancel this.

  

  Business Response

  Date: 06/15/2023

  Hi Vahide, 
  
  On behalf of all parties, Nift is deeply sorry to hear about your experience. From looking at your records, you joined Nift via one of our partner programs. You were sent two emails prior to program launch, which gave you the option to opt out. We apologize if there was any confusion.
  
  It is our understanding that you have been contacted at your phone number by our VP regarding your experience and your business has been completely removed from the program. We sent an email confirmation to you, as well.
  
  Please let us know if you have any questions and we sincerely apologize for the confusion. 
  
  Team Nift
  

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business clients are receiving emails offering "free gifts" from this company. They are using our logo and business name to send these email invitations. It is saying that "Wellness 360 appreciates their service, so here is a gift." With the senior nature of our clients, I am concerned that they will be scammed with our Logo and information.

  Customer Answer

  Date: 05/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  

  I have not heard directly from the business about my complaint.  After investigation, I found that Mindbody (a scheduling app that we utilize) has partnered with gonift.  Mindbody responded to our complaint and has deactivated gonift from being able to send promotions to our participants. While I do not find it right that we were not notified that this service was sending promotional items to our participants, they did promptly respnd to our request.  So I have reviewed the response submitted by the affiliated business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used a Nift credit received while using the MindBody app for a Byte impression kit. Before purchase, Nift stated the Byte gift included a teeth whitening kit. The teeth whitening kit did not arrive with my impressions. Byte informed me the whitening kit only ships with the purchased of aligners. Nift failed to state this in the gift selection. I would not have selected this gift if Nift stated the teeth whitening kit only came with purchase of aligners. I have contacted Nift twice and they have not responded.

  

  Business Response

  Date: 12/13/2022

  Hi *********, 

  
  On behalf of all parties, Nift is deeply sorry to hear about your experience.

  
  We received your email inquiry, initially sent on November 8th, 2022 and our team responded. We also reached out to Byte and made modifications on the Nift side to ensure that an experience like this wont happen again. Our team will be reaching out to you separately via email with further information regarding this experience, and how we hope to make it right. 

  
  Since 2015, over 20 million consumers have been thanked with and enjoyed Nift gift cards. It's our goal to make sure everyone who receives a card has a great experience. 

  
  Thanks!
  Team Nift
  

  
  

• Initial Complaint

  Date:11/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have tried using the gift card and they could not get it to work. They did not use my credit and rather made me pay for the whole meal. This was a really bad experience, and I would want $15refund. I will be sharing this experience so others dont have to go through what I went through today. Please see the attached receipt. Please Refund me my money!!!Sincerely,***** *********************

  Customer Answer

  Date: 11/15/2022

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 12/13/2022

  Hi *****,
  
  
  On behalf of all parties, Nift is deeply sorry to hear about your experience.
  
  
  We received your email inquiry on October 14th, 2022. Our team responded and provided you with an additional $30 Nift gift card via email. Upon receiving your feedback, we also reached out to the business to ensure that an experience like this wont happen to anyone again. In case you missed our first email, our team will be reaching out to you via email regarding this experience again. 

  Since 2015, over 20 million consumers have been thanked with and enjoyed Nift gift cards. It's our goal to make sure everyone who receives a card has a great experience.

  
  Thanks!
  Team Nift

  
  

  Customer Answer

  Date: 12/14/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I do not accept this resolution because I do not want to face the same situation again. Please refund me my money. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Raven

   

   

  

  Business Response

  Date: 07/20/2023

  Hello *****,

  
  Our team reached back to you on multiple instances in hopes to remedy this situation and your visit to the business. On 10/20/22, our team responded to your original inquiry and provided  an additional $30 Nift gift card. Our records indicate that you never activated this $30 Nift gift card. Upon receiving this BBB complaint, another email was sent on 12/14/22  with additional details pertaining to your Nift gift experience. This email also noted that a 3rd-party $30 eGift card would be sent to your email address, which the records indicate that its since been received and credited to your email address.
  
  Our team has just followed up with you on the most recent email chain. If you have any additional questions, please dont hesitate to respond back in the thread. We hope to hear back from you soon.
  Best,
  Team Nift

  
  

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email that I get a $30 dollar gift from offer up gonift.com and I opened it because I use offered app so as I am reading on they write they will give my information to businesses in the area for a $30 gift card it all sounds like a scam to me and I have been hacked by one of their gifts they said scentbird in ******************************************************************************************************************* to gonift.com please. Thank you!

  

  Business Response

  Date: 10/04/2022

  Hello ****,
  
  On behalf of all parties, Nift is deeply sorry to hear about your experience. Thank you for your patience and for bringing this matter to our attention.
  
  Nift did not transfer your personal information to Scentbird or anyone else. We are not in the business of storing or selling any personal data.
  
  We take privacy and security very seriously. People use Nift to try new products and services nationwide without paying full price. As part of this service, people opt-in to receive emails from Nift. If a person chooses a gift on the network, they may also opt-in for emails relating to that gift. Though we can see you were offered gifts, we have no record of you selecting a gift from Scentbird.
  
  If you have more information to share that you believe will assist, we are happy to continue to investigate. Please email us at *************************************************************************.
  
  Since 2015, over 20 million consumers have been thanked with and enjoyed Nift gift cards. Its our goal to make sure everyone who receives a card has a great experience. Please respond back to the BBB if you are satisfied with this explanation.
  
  Thanks!