Complaints
This profile includes complaints for SingleCare Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 23 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SingleCare sent me an ambiguous vague letter. On the envelope, it says New 2025 cards inside. I assumed this meant my health insurance cards that I had been waiting for, however instead it was SingleCare masquerading as my actual health insurance, I assume in an attempt to get my attention to use their services. This is an extremely cheap and borderline gross tactic on the part of a business. I also have literally no clue how they got my name, address, etc. as ive never once used their services and have never even heard of them. It is absolutely unreasonable for a business to pretend to be a health insurance company as a form of clickbait. **************** in this country is quite a sensitive topic, and I find it actually abhorrent to prey on those who are insurance-less with these tricks.
Business Response
Date: 05/23/2025
Hi *******,
Thank you for taking the time to share your feedback. We're truly sorry if our recent mailing caused any confusion or frustration.
To clarify, SingleCare is not a health insurance company. We're a free prescription savings service that helps individuals access discounts on medications at participating pharmacies. The card we sent was simply meant to inform you of discounts available to everyone, with or without insurance. Both the letter and the card clearly state that SingleCare is not insurance, however, we understand how the envelope message may have led to a misunderstanding, and we appreciate you bringing that to our attention.
We've removed you from our mailing list going forward. Please let us know if there is anything else we can help with.
Best,
Alyssa from the SingleCare team
Initial Complaint
Date:01/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not sure how they did it, but I received savings cards in the mail from this company and I did not contact/agree to this whatsoever. Didnt sign up for this service and have had no prior contact until now. I want no further contact from this company and all of my personal information removed from their systems.Business Response
Date: 01/23/2025
Hello,
We have removed you from any future mailings. Please note that it should take a maximum of 60 days to be removed entirely from all of our lists. After that you should not receive mail from us again.
Thank you,
Alyssa from the SingleCare teamInitial Complaint
Date:01/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been sent activated prescription cards that I didnt ask for I would like my account closed and all my information removed. No mail please thank you.Business Response
Date: 01/23/2025
Hello,
We have removed you from any future mailings. Please note that it should take a maximum of 60 days to be removed entirely from all of our lists. After that you should not receive mail from us again.
Thank you,
Alyssa from the SingleCare team
Customer Answer
Date: 02/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******** ***Initial Complaint
Date:01/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to ************ on SR#**, Eustis, ** to have a Rx refilled. I showed them my CVS SingleCare Card and coupon. The druggist stated they no longer honored *********** Cards.When I went on line it showed CVS as a pharmacy that honored the card.Customer Answer
Date: 01/16/2025
I have not heard from the business in response to my complaint.Business Response
Date: 02/04/2025
Hi ***, we're sorry to hear about your experience. Please note that our cards are valid for use at all CVS pharmacy locations, and you should not have been told otherwise. On occasion, you'll encounter a pharmacist who is not fully aware of the details of the partnership his or her pharmacy has with SingleCare. For the fastest resolution, please call us at ************ while youre at the pharmacy and we will walk the pharmacy team through how to use our card. - ****** from the SingleCare teamCustomer Answer
Date: 02/05/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ******Initial Complaint
Date:08/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SingleCare sent me Already activated prescription discount cards that were never requested nor was my approval given for my information to be used to sign myself up for this program. I wish to have no further contact from this company and to have all of my personal information removed from their systems.Business Response
Date: 08/01/2024
Hi *****,
We apologize for the inconvenience. We have informed our team to remove you from the mailing list. Please note that it may take approximately 60 days to confirm complete removal from ALL mailing lists. Hope this helps!
Diki from the SingleCare team
Customer Answer
Date: 08/03/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
While I appreciate my information being removed individuals should not have been signed up without their explicate consent in the first place. This leaves me in a situation where I can not trust what is being advised to me.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:07/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I could not access my account, get any response from their site or a person. This is urgentBusiness Response
Date: 07/16/2024
Hi *******,
SingleCare is a free service and we do not require any credit card information to be submitted in order to use our app.
Do you have a free SingleCare loyalty program account? If so, would you like us to close down your account? In order to do this we would need your first and last name, DOB and email address.
Thank you!
Initial Complaint
Date:06/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please stop sending mail. I did not sign up for SingleCare or ever gave them my information. My privacy is important!! I want to be completely removed from this mailing list and my personal information removed from their system. I DID NOT authorize this.Business Response
Date: 06/20/2024
Hi Dystinee,
We apologize for the inconvenience. I have informed our team and you will no longer receive emails from us. Please note that it takes approximately 60 days to confirm complete removal from ALL mailing lists. Please let me know if you have any other questions or concerns.
Best regards,
Diki from the SingleCare team
Initial Complaint
Date:05/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There is an intermittent issue with the corresponding discount amount on the RXsense derived app created for ********* on their ********** Finder page. At least once my father paid $3 more for a prescription when I tried to use one of the discounts and was told the discount amount was $17.39 not the one I showed the clerk on my phone screen as $14.39 (for Fluoxetine). I have included a table of recent prescriptions I received at ********* and one example of what should be a common drug (Penicillin) to show that in that instance their claim of having the cheapest price does not apply nor match the one from the corresponding discount card/coupon from it's parent site. I am hoping to have this site fixed or no longer offered as I feel it is unfair to customers using it and is making clerks at ********* appear dishonest when they believe the app they are given to use. I don't know how money is made through this app for the app creator RxSense but it also looks like in some cases money may be lost as the discount the ** Savings Finder has is less than that shown on the discount providers original site. It would benefit everyone to have all these issues corrected. Thank you for your help!Business Response
Date: 05/14/2024
Hi ****,
Thank you for your inquiry. The $3 price difference you noted on our app is due to our "Price with sign-up" feature. When customers join our free loyalty program, they receive a $3 discount on their first eligible prescription filled with SingleCare. If a customer isn't part of our loyalty program or isn't signed into their account, these discounted prices are what appear on our app. In order to take advantage of these prices, you must sign-up for our loyalty program prior to filling your prescription.
Please let us know if you have any questions.
Alyssa from the SingleCare Team
Customer Answer
Date: 05/15/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I am not sure if this would be covered under the same complaint number but, when I was at a local ********* and showed them the coupon on my phone from SingleCare, they said the price was what showed in the ********* RxSense app instead of typing in the coupon code from the phone from SingleCare which would have given us the lesser price which had been done several times previously at the same pharmacy. If I am able to get a coupon code from the SingleCare app and these other apps without signing up for anything ahead of getting this code, what is the difference between that and what RxSense is giving customers? I thought the ********************** app was just giving a shorter way to get the same discounts all in one place instead of a modified discount price. I think it is misleading customers. The first prescription price is showing each time I look up a coupon code on their individual site. How do I resolve this for future prescriptions at *********? Should I ask for their supervisor to have them manually type in the coupon code showing on our phone instead of going by their app? It also doesn't seem to explain the specific price differences between the other discount apps such as WellRx, GoodRx, and Hippo in the example prescription drug given. Can anything else be done regarding this? Thank you.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Business Response
Date: 06/03/2024
Hi ****,
Thanks for the question.
Youre correct that the ********** Finder tool is offered as a convenient way for consumers to check the prices of various discount cards through one website rather than having to price shop across many sites.
In most cases, the prices shown for the various discount cards on the ********** Finder website will match that of the ********* prescription prices on the respective discount card sites (e.g., SingleCare, GoodRx, BuzzRx, etc.).
That said, price differences can exist for various reasons. For instance, SingleCares prescription prices are based on multiple sources. SingleCare has a loyalty program that provides members with further discounted prices (as I mentioned, this requires signing up for free and using the direct SingleCare coupon instead of the SingleCare coupon/price via the ********** Finder platform). These extra savings for our loyalty program members can cause price differences between our app and the ********** Finder platform.
Pricing differences can also exist due to timing differences between when a new price is posted on the discount card website and when it's pulled through to the ********** Finder site. There can also be different National Drug Codes dispensed at the pharmacy, causing price discrepancies.
The prices SingleCare publishes are our best estimate, but we cant guarantee that the price we display will exactly match the price you receive at the pharmacy. As stated on the ********** Finder website: "Pricing will vary depending on the prescription discount card, drug and participating ********* pharmacy location (participating Pharmacy). Prices may change at any time." (For an exact price, check with your pharmacy and provide the BIN/GRP/PCN numbers shown on your SingleCare card.).
The important point is that the consumer has the choice of which coupon to use, if any at all. They only need to show the pharmacy team member the relevant coupon and ask that they use the processing information enclosed on that coupon.
I hope this helps.
Initial Complaint
Date:03/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THE UNSOLICITED MAIL has got to stop. No more ads. Not more subscriptions. No more cards, offers, etc. No more no contact.Business Response
Date: 06/17/2024
Hi ******,We apologize for the inconvenience. I have informed our team and you will no longer receive emails from us. Please note that it takes approximately 60 days to confirm complete removal from ALL mailing lists.Please let me know if you have any other questions or concerns.Best regards,**** from the SingleCare team
Initial Complaint
Date:01/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never authorized your service nor received any prior communication. I am requesting the removal of the profile below and all associated information from your database. Additionally, I am opting out of data sharing.Auth# ********* BIN ****** GRP ****** PCN FW Auth# ********* BIN ****** GRP ****** PCN FW Please provide information about the entities with whom your business shares information. If I receive any further communication, I may pursue legal action.Customer Answer
Date: 02/05/2024
I have not heard from the business in response to my complaint.Business Response
Date: 02/20/2024
We apologize for any inconvenience caused. Our team will be notified to remove your data from our database. Thank you.
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