Complaints
This profile includes complaints for SingleCare Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 23 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a ********************** card which I did not request and checking all my prescriptions with *********** Rx, they are ALL significantly higher than what I am paying now.DO NOT send me anything else related with *********** because no way would I be saving anywhere near 0-80% on my prescriptions
Business Response
Date: 10/31/2023
Hi *****, we apologize for the inconvenience. We have taken necessary steps to ensure that you will not receive any future mailings from us. Please note that it may take up to 60 days for your name to be removed entirely from all of our lists. However, we guarantee that you will never receive any mail from us again.
Customer Answer
Date: 10/31/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
Date:09/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
While I have not opened the mail because at the end of the day, it is not mine. This is the third time I have received unsolicited mail and this person name. While the last name is the same that is as for as the relation or any possible similarity goes. I had moved to two different addresses, and this company keeps sending me ********************** mail. I dont know this person Im not harboring this person *** never been married. I had to waste time making sure there is no legal attachment to this individual and to check all of my own publicly accessible records. Just stop sending me and associated me with this person. Use ******** if you need to reach out to this person so badly. Sending mail here just result in it being returned back to the sender.Business Response
Date: 09/27/2023
Hello ******,
We apologize for the inconvenience caused. If there are any campaigns in progress with your name and address, you may receive another mailing. However, please note that after 60 days, you will no longer receive any communications from us.Best,
**** from the SingleCare team
Initial Complaint
Date:08/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Don't know who they are and how they got my information but I would like to be taken off there mailing listBusiness Response
Date: 08/02/2023
Hi *****, we apologize for any trouble this may have caused. We have taken necessary measures to address the issue. Kindly allow 60 days for your address to be completely removed from our mailing list. Thank you for your cooperation.Initial Complaint
Date:07/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My minor child received prescription cards from SingleCare in the mail. We called to find out how they had gotten her contact information and why they had sent the cards out unsolicited. They said that they didnt send it to us; that they give the cards to their partners who send them out. They would not tell us how they got her contact information or why it was sent to her. The only contact information (address and phone) on the mailing is SingleCares.Business Response
Date: 07/28/2023
Hi ********,
I am writing to apologize for the inconvenience. We understand how frustrating and confusing this must have been, and we want to assure you that we are taking immediate steps to rectify the situation and prevent similar incidents from happening in the future.
Please be assured that your privacy is of utmost importance to us, and we are conducting a thorough investigation to understand the root cause of the issue. In the meantime, can you please provide us with the ***** and MEMBER ID or AUTHORIZATION CODE so we can identify where this came from?
Once again, we sincerely apologize for any inconvenience this may have caused, and thank you for your understanding.
Best regards,
**** from SingleCareCustomer Answer
Date: 07/28/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I wasn't sure whether to click accept or reject - those were my only options. I chose reject, and provide the requested information below:
Auth# *********
BIN 610378
GRP 215429
PCN SC1
I hope this provides the information you need to get to the bottom of this concern.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Business Response
Date: 08/02/2023
Hi ********, we sincerely apologize for any inconvenience caused and understand how frustrating this was to not receive an answer right away. Please be assured that we have resolved the issue and have taken necessary measures to prevent this from happening again.
Your childs information was provided to us by a third party. We have removed her from our distribution lists, and she will not receive anything from SingleCare moving forward.
Kindly allow 60 days for your address to be completely removed from our mailing list.
Customer Answer
Date: 08/09/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I still would like to know what third party shared my child's information.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Initial Complaint
Date:05/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am on the do not call and do not mail list. I received this letter from this company, unsolicited, which means my PHI info was purchased from CVS for advertisement purposes. My privacy is important to me and wont be compromised!!! I want to be completely removed from this mailing list, and my personal information removed from their databases. I did NOT authorize this to begin with and this is extremely upsetting to me!!Business Response
Date: 06/01/2023
Hi *******,
We sincerely apologize for any inconvenience we may have caused you.
After investigating the matter, I assure you that we have taken prompt action to remove your name and address from the SingleCare mailing list. You should not receive any future correspondence from **.
Thank you for bringing this to our attention, and please let us know if there is anything else we can assist you with.
**** from the SingleCare teamInitial Complaint
Date:05/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never used this or signed up for this service... Until just today I never heard of them. I was curious and figured I'll check it out and see because it seemed peculiar. Upon my initial research I discovered I'm not the only one with this concern. I did not think it was illegal . Perhaps I was absent on the day of that ****** never the less, I felt I should speak up. Companies are so intrusive in obtaining personal data it's became an epidemic that causes illness in fact. **** and tired at the the blatant disregard of privacy and the lack of morality by the parties guilty of such atrocities. Legality issues aside, I see it to be just plain rude. We must do what we can to correct the balance of all. Bring ******* and improve our world we live in now, and ourselves as whole. No more lies, more love, no hate. Stop all the fraud and dishonesty. What you do to others, you do to yourself as everything is connected. Together, we can create a future world of all love zero hate. This, is not a possibility.... But rather a certainty. Thank you, with infinite love to all!Business Response
Date: 05/12/2023
Hi *****,
We're sorry to hear this. SingleCare is a prescription discount company that offers savings on ******+ prescriptions at ****** pharmacies nationwide. In fact, we have helped millions of people across the **** save more than $5 billion on their medications. Were HIPAA compliant and do not rent, sell, or share any personally identifiable information of any individual who uses our cards. If you have any additional questions, please feel free to reach out.
Best,
Alyssa from the SingleCare Team
Initial Complaint
Date:01/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on Jan 5,2023, i went to Publix with singlecare coupon for 90 caps of tradazone for ****, singlecare price as listed on singlecare website. When i submitted the DR ** (for 20 caps) i also clarified that I expected to pay the single care price to the pharmacist and she entered the info from coupon.When I went to pick up, I was told that the pharmacy could not get the singlecare coupon to work and that my price for 20 caps would be $11. I expressed my concern as i had done everything correctly. the price for 90 caps was printed as ****! suddenly, ***** was $11 for ONLY 20?????I feel terrible as i called Publix coporate and i hope the poor pharmacist doesn't get in trouble. Singlecare is playing games with people---this must be investigated and singlecare exposed. why are they doing this????Business Response
Date: 01/07/2023
Hi ******, we apologize for the inconvenience we have caused you. We will be reaching out through email so we can investigate further. Thank you.Initial Complaint
Date:12/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got on Singlecare.com to look up what price they could get me on Lidocaine 5% patches, 1 box of 30 ct. It gave me a price of $18.56 at Publix Pharmacy using Singlecare coupon which was emailed to me. I then went to Publix Pharmacy and placed the order for my prescription to fill a box of 30 ct and gave them the Singlecare coupon info. Publix called me to inform me it was ready for pick up but was trying to charge me $58 or so instead of the $18.56. I asked if they used the coupon info from Singlecare and they said they did but it was working for $18.56 price. I said I would bring the coupon info again with me when I went to pick up my prescription and we'd get it sorted out then. However, when I went to pick it up and showed them the coupon info and they typed it into their system, it was still coming up nearly $60. The coupon didn't work so I didn't get my prescription because I wasn't going to pay that much for it. I called Singlecare the next day and got the run around from a rep and his manager who just kept trying to make one excuse after another making it seem like I didn't use their website correctly. I told them I would forward the email to them showing exactly what they sent me and $18.56 is the price on their coupon for 1 box of 30 ct. Lidocaine patches, but the manager claimed they can't take emails. Like I said, one lame excuse after another. In my opinion this is flat out fraudulent advertising with a bait and switch, luring me in with one price and then it's a completely different price when I go to use the coupon. I would not recommend this company to anyone as it seems like a scam.Customer Answer
Date: 12/20/2022
I have not heard from the business in response to my complaint.Business Response
Date: 12/21/2022
Hi Ky,
We're very sorry for the inconvenience. I have emailed you personally. Please look out for the email.
Thank you,
****
Initial Complaint
Date:11/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had used singlecare for my prescription at ******** I purposely went to ******* because it was the cheapest. It was already *****. I called ******* just for them to tell me that they called single care and it was saying my cost was *****. that's 20 DOLLARS more. The pharmacist claimed that they had to make money from it and that's how single care works. Why would single care tell me my prescription was ***** just for it to be that much more. It doesn't make sense. And it's incredibly deceiving. I made a special trip and everything. I need a refund now.Business Response
Date: 12/01/2022
Hi ********,
We're very sorry for the inconvenience. I have sent you an email to look into this issue right away.
Thank you,
****
Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Researched my meds with nine Rx Apps, SingleCare (SC) being one of those. Found the best price, which turned out to be ** at a RiteAid pharmacy nearby. Tried to pick up the filled script on 11/18/22, which was for $33.05 for 100 tabs NP Thyroid 90mg. Pharmacist presented me with bill for $153.48 and tried to explain the discrepancy with the excuse of the statement on all the Rx coupons ("This is an estimated price...Your pharmacist will provide exact price.") I pointed out with such ** discrepancy that was not believable. I called SingleCare. The first CSR, "******," called that pharmacy with me on hold and claimed that the tech quoted him an NDC number that was not the correct one for NP Thryroid 90mg. However, he also made it clear he didn't want to do anything further plus his English was extremely convoluted. He promised me a callback on 11/21/22. Nothing so I called again. Related all this info to 2nd CSR and this time, she didn't even address the issue of incorrect NDC number & instead launched right into, "SingleCare doesn't actually have an accurate price for that med at this time." Period. My conclusion: while previously this app was trustworthy and very often delivered the best price for various meds in my area, now suddenly this highly suspicious info from SingleCare. The exact information still appears on their website for this drug in my zipcode. I call this customer fraud.Business Response
Date: 11/23/2022
Hi Georgia,
We're so sorry to hear about your experience with SingleCare. We have escalated your issue with our customer service team and they will be reaching out to rectify the issue.
If you have any additional questions, please feel free to reach out to ***********************************
Thank you!- **** from the SingleCare
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