Complaints

This profile includes complaints for Alegeus Technologies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alegeus Technologies, LLC

  280 Congress St Ste 1005 Boston, MA 02210-1023

• 

  Alegeus Technologies, LLC

  10100 W Innovation Dr Ste 150 Wauwatosa, WI 53226-4871

• 

  Alegeus Technologies, LLC

  1601 Trapelo Rd Lbby 2 Waltham, MA 02451-7357

• 

  Alegeus Technologies, LLC

  101 Southhall Ln Ste 400 Maitland, FL 32751-7243

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent $1,000 to Alegeus for an HSA contribution. Alegeus kept the money and did not credit it to the account. They have now provided four, yes, four fake trace numbers to pretend they returned the money to the bank. None of these numbers were real.

  Business Response

  Date: 04/24/2025

  Hello *****, 
  
  Please accept this as acknowledgement and response to your Better Business Bureau complaint #******** filed on April 14, 2025.

  After careful review of your WealthCare Saver ************** Account (HSA), **********************, as Custodian of your HSA, can confirm that on 1/3/2025, a request to fund your HSA from your personal bank account at *********** was submitted for $1,000.00. On 1/15/2025,WealthCare Saver received an *** reversal notice initiated by *********** via the *** network (with an *** return code 07-customer revoked transaction),which resulted in the funds being returned to the original account at ***********. WealthCare Saver has confirmed the *** was returned via our standard *** return process. However, we understand that the funds were not deposited into your Bogota Bank account, something that neither WealthCare Saver nor *********** can understand given the standard *** instructions for the transaction to be revoked, and the money returned. 
  We have been working with *********** to locate the funds within the *** network and recover the funds. To date neither WealthCare Saver nor *********** has identified the cause of the issue, WealthCare Saver and Bogota Bank wish to resolve this matter for you in a gesture of good faith and will credit your Bogota Bank account with $1,000.00.
  We appreciate your patience during the investigation and apologize for the time it is taking to resolve this issue for you.
  
  
  
  Regards, 
  
  WealthCare Saver Team  

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I would be quite happy with a refund of the money I put in ($1,000) if they could arrange it.
  
  That is all I ever asked for.
  
  However, I would like the money to be produced, I have had enough promises.

   

   

  Business Response

  Date: 05/01/2025

  Hello *****, 
  

  Since our last correspondence, we have continued to assist *********** with the investigation in locating the funds associated with your ACH return. While confident we successfully returned your funds to ***********, and as a gesture of good will, WealthCare Saver will credit your Bogota Bank account for $1,000. Please allow up to five business days for the funds to successfully post to your *********** account. We apologize for the inconvenience this matter has caused and hope you find this resolution satisfactory.  
  
  Regards, 
  WealthCare Saver HSA Team 
   

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to received an incorrect 1099-SA for an HSA distribution. I have never held an account directly with ********************** I keep receiving this 1099 in error and attempts to contact them have not worked.

  Business Response

  Date: 03/10/2025

  Hello *****,  
   
  Please accept this as acknowledgement and response to BBB complaint #********. We apologize for any inconvenience incurred during this time.     
   
  Please be informed that although your ************** Account (HSA) may be with Alight, WealthCare Saver is the custodian of the account. With that, we see that you do have an account which has had distributions which would require a 1099 to be issued. Alight will be in contact with you in the next 1-2 business days to resolve any concerns you may have. 
  
  We hope you find this response satisfactory.
  
  Sincerely, 
  Banking Payment Operations Team.   

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a *** thru my employer and now every year even though the account is closed they send a 1099-SA with distribution amounts, I want this fixed and a new 1099SA for 2024. Every year I go thru this and I am tired of it I want to sue them its so agrevating.

  Business Response

  Date: 01/24/2025

  Hello *****,    
   
  Please accept this as acknowledgement and response to BBB complaint #********. We apologize for any inconvenience incurred during this time.     
   
  After careful review of your ************** Account (HSA), it does appear that there was a system error associated with your account causing your ******* to be submitted erroneously. We do apologize and completely understand your concern. We have submitted a corrected 1099-SA to both you and the ************************ (***). Please understand that we have isolated those affected to ensure proper reporting and to make certain that forms are not received going forward without true requirement. Please contact us should you have further questions.  
   
  We hope you find this response satisfactory. Please reach out if you have further questions.  
   
  Regards,    
   
  WealthCare Saver Team   

  Customer Answer

  Date: 01/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an *** account through an ex-employer in 2020 that is now managed by Alegeus ********* (dba WealthCare Saver). The *** has been closed since 2020/2021, and yet I still receive a 1099-SA every year for the current tax year starting that I had distributions in the amount of my distributions from 2020. For example, today I received a statement dated for 2024 with the distribution from 2020. I have made numerous attempts to resolve this issue, but I am always told that it is a problem with their system, to disregard the 1099-SA, and that it will be the last one I receive, even though they still send me an incorrect form every year. They are always vague on the phone about whether this amount was reported to the *** and just tell me to disregard the 1099-SA, and they always refuse to issue a corrected statement that would provide me with proof that the 1099-SA is incorrect.

  Business Response

  Date: 01/24/2025

  Hello *****,    
   
  Please accept this as acknowledgement and response to BBB complaint #********. We apologize for any inconvenience incurred during this time.     
   
  After careful review of your ************** Account (HSA), it does appear that there was a system error associated with your account causing your ******* to be submitted erroneously. We do apologize and completely understand your concern. We have submitted a corrected 1099-SA to both you and the ************************ (***). Please understand that we have isolated those affected to ensure proper reporting and to make certain that forms are not received going forward without true requirement. Please contact us should you have further questions.  
   
  We hope you find this response satisfactory. Please reach out if you have further questions.  
   
  Regards,    
   
  WealthCare Saver Team 

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an *** through my employer, which is managed by ****************************. ***** uses Wealthcare Saver, doing business as Alegeus Technologies, LLC, a licensed ******** Custodian of *** cash accounts. On 10/5/24, when I logged in to check on my *** account, I noticed a significant drop in my *** balance. After reviewing my account further, I noticed that two fraudulent transactions were processed: On 8/24/24 in the amount of $3,500 and again on 8/28/24 for $2,000 totaling $5,500 being stolen from account. I immediately reported this to Navia on the same day of discovery. I also completed a signed Affidavit and filed a police report. I was told it could take the bank up to 90 days to investigate this matter and respond. Each time I've followed up on the status, I was told, the bank is still working on trying to recall the funds. Since the funds were stolen electronically, it would seem that they would have known with a week or two whether they were able to recall the funds. It has been over 90 days, and Alegeus still has not concluded whether their recall is a success.When I asked about fraud insurance, ***** informed me that they only cover fraudulent amounts that are $100,000 and over, and Alegeus does not have any fraud insurance. I find it outrageous that neither of these organizations feel it necessary to protect the funds in which they are responsible for maintaining. Due to this, ***** has offered to credit my half of the amount that was stolen, but I am adamant that I should receive back the full amount. ******* investigation concluded that the criminal was able to get to my account through my email. I find this impossible given that my email is not part of my log in ************** company has moved to a new *** administrator as of 1/1/25, and the deadline for when I need to complete the *** transfer form is approaching quickly. I would like the entire amount of $5,500 that was stolen credited back to my account.

  Business Response

  Date: 01/22/2025

  
  Hello ******,    
   
  Please accept this as acknowledgement and response to BBB complaint #********. We apologize for any inconvenience incurred during this time.     
   
  When fraudulent activity occurs, it is very important for us to receive notification as soon as possible. It appears that the direct deposit information as well as the email address were changed on your ************** Account (HSA), and two separate system alerts were sent to you to ensure validity. Unfortunately, we did not receive a response from you for either alert which then allowed prohibited access to your account to occur. The recall process has been initiated but we are at the mercy of the other bank providing us with the funds for your reimbursement. This process can take some time, typically up to 90 days and recall success is not guaranteed. Your administrator, ***** Benefits, has offered to reimburse 50% of the loss, totaling $2,750.00, and this process has been initiated. We have provided you with a copy of our custodial agreement, please see highlighted sections Article V, 5.2 (c) and (e) to review your obligation to ensure the security of your credentials and account. 
  
  We hope you find this response satisfactory. Please contact the phone number on the back of your HSA card with any further questions.  
  
   
  Regards,    
   
  WealthCare Saver Team   

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 5 I transferred the funds in my ************** Account from ********************** to Fidelity. I was charged a ***** fee for this. This fee was not disclosed prior to the transaction and Wealthcare refuses to refund it. This is unethical, unprofessional and is theft. I want a refund.

  Business Response

  Date: 01/03/2025

  Hello ****,    
   
  Please accept this as acknowledgement and response to BBB complaint #********. We apologize for any inconvenience incurred during this time.     
   
  Please be informed that although the Fidelity transfer form completed does not disclose the fee, the fees are disclosed in our custodial agreement as well as in the fee schedule. We understand your concern and have provided a copy of our custodial agreement and fee schedule for your reference (see highlighted sections).  
  
  As a courtesy we have reversed the $25.00 fee and processed an additional transfer out to Fidelity. Please allow ***** business days for funds to be received. 
   
  At this time the account remains open until we receive further instruction. If you wish to proceed with the account closure, please complete the Account Closure Form, which can be found in the *** portal.  
  
  We hope you find this response satisfactory. Please contact the phone number on the back of your *** card with any further questions.  
  
  Sincerely, 
  Banking Payment Operations Team.   

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wealthcare *** refuses to perform a transfer of my *** to my IRA ******** I've contacted them with the proper transfer forms, and they refuse to correct the issue with Fideltiy. The support team is telling me to unencrypt the encrypted message that they sent me...I'm getting nowhere with incompetent respondents.

  Business Response

  Date: 12/02/2024

  Hello *****,    
   
  Please accept this as acknowledgement and response to BBB complaint #********. We apologize for any inconvenience incurred during this time.     
   
  After careful review of your ************** Account (HSA), it does appear that there has been some miscommunication regarding forms sent and/or received. Our member services team has reached out to ensure your intention is understood and that we are able to help you. Please contact ****** ***** at ************ at your earliest convenience for resolution. 
   
  We hope you find this response satisfactory. Please reach out if you have further questions.  
   
  Regards,    
   
  WealthCare Saver Team   

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Old employer rolled HSA to Wealthcare, owned by Alliges, by accident when my relationship ended.On 7.16 after 1 hour on the phone, found that pdf forms need to be filled, faxed, they would mail check or send to checking acct only, not my HSA. This causes a tax hit and I want my monies asap, not in a month. The company's practices make it very difficult for customers to move their money. Understood, they want to earn interest on it. however, I'm now retired and time is of an essence.I'm filing this complaint sense I called one of their competitors and they were able to wire the funds and I was on the phone a total of 15 mins. Why can't Wealthcare do it? They can, they just don't want to make it easy.I don't know if this is illegal but it seems like it would be since banks have 3 days *** to close accounts after requested.It's MY money and they won't cough it up. I will try closing the account, maybe that will work. Maybe call center peeps are trained in how to stall to keep their customers.

  Business Response

  Date: 07/19/2024

  Hello ************,  
  
  Please accept this as acknowledgement and response to BBB complaint #*********. We do apologize for any inconvenience incurred with the administration of your ************** Account (HSA).     
    
  After a change in employment, a ************* Account (HSA) will reassociate to our Retail instance with WealthCare Saver as custodian. When this occurs, a Reassociation Letter is sent to the email on record, this letter provides instruction as to the next steps. As to your specific concern, on 7/18/2024, we sent you an email to try to clarify this concern. Please respond to that email so that we may understand the issue better and provide the appropriate response and instructions to move forward. We completely understand your frustration and please know, we are here to help and apologize again for any inconvenience caused.  
    
  Regards,     
    
  WealthCare Saver Team   

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  t started with me trying to set up my bank account for depositing the funds that are in there. There is a validation system in which you have to enter three amounts that are posted. However, after waiting two days for the posting of these amounts I noticed two finally showed up. I called customer service to inquire why there isn't a third amount, they said that I would have to wait. I waited another day, and still, there weren't three amounts posted. I tried two separate accounts and nothing was being posted. I verified on my end multiple times the routing number and the account number. There were only two amounts that were ever posted to multiple accounts. Every time it took two to three days to post, and upon entering the web portal to try and validate that the amounts that I saw were posted, I would receive an email saying that the validation process had failed. I attempted this multiple times for almost two weeks. Every single time I spoke to a representative and even a supervisor they said that they would remove the account so I could start again and that I would receive a call back for an update, which would never happen. It would be removed, then upon waiting for the posting, as of this morning, it was posted while away from home. I go home to pull up the portal, and I see validation failed, before even being able to enter any amount for verification ( mind you it still only shows two amounts posted on the recent attempt). I have been transferred to a department to close my account, however, they are telling me there would be a 25 dollar fee to close my account. To close my account I am being penalized because of their failure to have a system that works. Their validation system is archaic and doesn't work, and when I requested to have my account closed, and the amount sent to me as a check, they told me they would charge me 25 dollars for it. I am filing a complaint right away with the Better Business Bureau. Why am I to be charged for their failure to provide service.

  Business Response

  Date: 04/24/2024

  Hello ***********,    
   
  Please accept this as acknowledgement and response to BBB complaint #********.  
   
  We do apologize for the frustration caused during the account validation process and understand your concern. Unfortunately, this process is a self-managed function and we do not have much visibility into why it was unable to be completed. After careful review of your ************** Account (HSA), it does appear that on 4/17/2024, a check (#******) was issued for $327.13 and mailed to the address on record on 4/18/2024. Please allow ***** business for receipt. We understand your intent is to close the account and although we hope youll change your mind, we want to make sure you contact us to complete the closure.  
   
  We hope you find this response satisfactory and that we have addressed your concerns. Please reach out if you have further questions.  
   
  Regards,    
   
  WealthCare Saver Team   

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my account on March 6, 2024. On April 3, 2024 Teladoc issued a refund to my CLOSED HSA account and ********************** accepted it. I have contacted *******, ****** (the HSA administrator) and Wealthcare to resolve these issues but have been unable to do so.

  Business Response

  Date: 04/09/2024

  Hello Mandi,    
   
  Please accept this as acknowledgement and response to BBB complaint #********. We apologize for any inconvenience incurred during this time.     
   
  After careful review of your ************** Account (HSA), it does appear that after closing your HSA on 3/6/2024, you received a POS refund. It is standard practice to re-open an account to accommodate a credit such as this. On April 8, 2024, the funds were submitted via direct deposit and should be received in ***** hours.  
   
  We hope this alleviates all concerns and you find this response satisfactory. Please reach out if you have further questions.  
   
  Regards,    
   
  WealthCare Saver Team   

  Customer Answer

  Date: 04/10/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The funds have not been received in my bank account. Furthermore this does not address 1) why your company unilaterally decided to open an individual retail account for me without my consent or knowledge when my Employer decided to change HSA companies, 2) it does not address why you would accept a refund to an HSA **** card that was no longer active and to which belonged to and 3) it does not address the more than 3.5 hours I was placed on hold/mute on Monday, April 8, transferred from agent to agent and supervisor to supervisor and quite literally had to DEMAND that someone help me before the account was supposedly reopened and the funds transferred, which again, I still do not have. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Mandi

   

   

  Business Response

  Date: 04/24/2024

  Hello Mandi,  
  
  Please accept this as acknowledgement and response to BBB complaint #********. We apologize again for the inconvenience incurred during this time.   
  
  On 1/30/2024, your ************** Account with ****** & Associates, employer group ******* ********* & ******, LLC terminated from the employer to retail instance. This is a standard industry practice when you separate from your employer. In this instance, ****** reassociated your HSA to their retail instance, for which you would have had full access to your funds, as well received notification from ****** in the form of a reassociation notice. If you did not terminate from your employer group, or for further information on the specifics of the account reassociation, we do suggest you contact ****** & associates, via the phone number on the back of your debit card.     
  
  It is standard practice of the card network to issue refunds to the account utilized to make purchase or payment, regardless of account status, the merchant can force post the refund. We can confirm the funds submitted via direct deposit were successfully received by the external account referenced in our system and were not returned to us. The trace number provided for the transaction is ***************. If you have yet to receive these funds your banking institution should be able to perform a look up via this trace number. 
  
  Again, we do apologize for the frustration caused and the time taken to resolve this issue. Our ****** Services Team will be reaching out to you today, April 24th to ensure all your concerns have been addressed.  
  
  Regards,    
   
  WealthCare Saver Team   

  Customer Answer

  Date: 04/25/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I received a voicemail from **** regarding my HSA and have returned his call but have not spoken with him yet. While my employer, *******, ********* and ****** chose to move the company's HSA accounts to another vendor, my employment with them was not terminated. I was not made aware that my company HSA was being terminated and transferred to a retail account until ****** actually did this. I did not have any prior notice and did not consent to this process. I additionally was not advised until after the transfer has completed that I would now be charged a monthly fee for said retail account and/or that I would be charged a fee to transfer my funds to my new HSA account with my employer. Furthermore, none of this addresses the fact that I used the funds in my HSA account, closed the account and then months later ******/Wealthcare Savings accepted a refund to this closed account which has caused further complications. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Mandi