Business Profile

Healthcare Management

Alegeus Technologies, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alegeus Technologies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

38 total complaints in the last 3 years.
8 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/02/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 16, 2023, HSA contribution was made for 2022 and the transaction got denied the following day. Despite daily, monthly emails and phone calls, the funds have not yet been refunded to my account. They keep saying the funds have been sent back to the bank but cannot provide the web ID# confirming the return.
Business Response
Date: 04/08/2024
Hello Pearl,

Please accept this as acknowledgement and response to BBB complaint #********. We apologize for any inconvenience incurred during this time.

After careful review of your ************** Account (HSA), it does appear that the *** credit received from PEnterprises for $5,066.60, was returned on October 17, 2023, for exceeding your annual contribution amount. We have researched the transaction thoroughly and have retrieved the trace numbers for the transactions (please see attached). Our member services team will contact you by the end of day Monday April 8, 2024, to provide this information and answer any further questions you may have. We do apologize again for the inconvenience.

We hope you find this response satisfactory. Please reach out if you have further questions.

Regards,

WealthCare Saver Team
Customer Answer
Date: 04/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*********************
Initial Complaint
Date:04/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March 2023, I left employment at my former employer, The Mom Project. My HSA was moved from Zenefits to Wealthcare. This month, March 2024, Wealthcare closed my HSA account with no notice and no communication to me. I noticed it on my own, that my account was closed. $5100 in HSA funds disappeared. I called Wealthcare and they said my money was dispersed back to Zenefits. I panicked and called my old employer. They were confused and got on a call with me to Zenefits. Zenefits said they do not have my funds and that they transferred my HSA to Wealthcare a year ago; theyd have no reason to get my money dispersed back to them since I am no longer with The Mom Project. I tried to call Wealthcare several times today and they say theyre having technical difficulties. Wealthcare closed my HSA account for NO reason and now over 5k of my own money is floating around in the ether and I have no idea where it is.
Business Response
Date: 04/03/2024
Hello *******,

Please accept this as acknowledgement and response to BBB complaint #********. We apologize for any inconvenience incurred during this time.

After careful review of your ************** Account (HSA), it does appear that your account was reassociated back to your previous employer. This was a request submitted by Zenefits. Please rest assured that your account is safe, and we apologize for the confusion, but this transfer results in you having to create a new portal access, which is why you can no longer view your account with your current access.

Our member services team has reached out and we hope all of your concerns have been addressed. We hope you find this response satisfactory. Please reach out if you have further questions.

Regards,

WealthCare Saver Team
Customer Answer
Date: 04/08/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
I received a call on the night of April 2nd, from ***************** with Wealthcare, saying that this reassociation had been done in error, because my name had been added accidentally to a list of accounts that needed to be reassociated back to Zenefits. He said a ticket had been filed after they noticed the error but that the ball had been dropped. He said they would be working to get my account back to the retail side so I'd have access to my funds.
I just received an email from Zenefits about my Wealthcare Saver account (that I shouldn't even have because I have been separated from the employer since March 2023) saying that there was an issue with my 2022 and 2023 deductions and because of this they're taking $365.36 from my HSA (THAT THEY SHOULDN'T EVEN HAVE ACCESS TO).
It is absolutely clear to me now that this was no accident. Wealthcare moved my personal HSA account to the ********************** Saver side through Zenefits just so Zenefits could deduct these funds from my account. This is all very shady and I cannot get an update or clear story from anyone. This seems illegal at this point.

FAQ

Regards,
*******

Business Response
Date: 04/12/2024
Hello *******,

We do apologize for the inconvenience caused during this time and understand your concerns. Please know that your account has been transferred back to WealthCare Saver Retail and is no longer associated with your previous employer. We have also contacted TriNet HR (previously Zenefits) about this matter. Our suggestion would be to contact TriNet HR or your previous employer about any concerns regarding contribution reversals, but there has been no such activity at this point.

Your online portal access should be restored. Again, we do apologize and hope that you find this issue to be resolved. Please contact us should you have further questions or concerns.

Regards,

WealthCare Saver Team
Initial Complaint
Date:03/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Wealthcare Saver on 3/5/2024, to understand the process of transferring my HSA from them to my bank. It was explained that the entire process takes approximately 2-3 weeks. I had to push the *** for a fax number instead of using ***** I asked if the funds could be transferred electronically and I was told no, they don't do that. On 03/06/2024, I completed paperwork with my bank to transfer my HSA from Wealthcare Saver. On 3/8/2024, using the Wealthcare Saver app, it indicated that my account was closed, charged a $15 closing fee and a check was issued to my bank with me as FBO for the remaining balance of $6686.43. Initially, I was happy with the quick turnaround and since the check was being mailed from ******* and I am in ************, the funds would arrive in short order. When 10 days went by and my bank still didn't have the funds, I went back into the Wealthcare Saver app where there was different check number with the same transaction date. I thought that was strange but since the app was still showing a check date of 3/8/2024, I wasn't terribly concerned.On3/25/2024, my bank still hadn't received the funds, I contacted the phone number I had used initially and spoke to a ***. She indicated that I had to wait 3 weeks from the date on the check to ask about where it is. She stated that if I didn't see the check in 3 weeks, then they would stop payment, reissue the check and the 3 weeks would start anew. After further investigation, the customer service rep told me that the original check was voided on March 18, 2024 and reissued on March 19, 2024, thus, starting the new 3 week period. She couldn't tell why the check was voided and reissued. The *** confirmed the address of my bank. I do not have health insurance at this time and those funds are for my healthcare needs. Now, I can't get that money from Wealthcare Saver. It seems like a trend with them when closing your account.
Business Response
Date: 03/27/2024
Hello *****,

Please accept this as acknowledgement and response to BBB complaint #********. We do apologize for any inconvenience incurred during the maintenance of your ************** Account (HSA).

On March 8, 2024, a transfer request was processed for the balance in your HSA minus the account closure fee. Unfortunately, the print vendor responsible for printing this check experienced a network interruption. Out of an abundance of caution, we voided your check and reissued a new one, #******, on 3/19/2024. Please allow 10 15 business days for this check to be received. We do apologize for the miscommunication, and we have processed a courtesy refund of the account closure fee ($15.00) which will be sent today, March 27, 2024. We do hope this resolves all concerns and again apologize for the inconvenience.

Sincerely,

WealthCare Account Services
Initial Complaint
Date:03/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My employer unfortunately switched from Navia to WealthCare to manage our HSAs.WealthCare hides the fact that they charge $4/month in "service fees" in their quarterly notification of available statements. The account holder needs to look through the statement, accessed via the portal, before seeing the fees.
Business Response
Date: 03/06/2024

There has been an identity error in the above complaint.
WealthCare (the company you sent this complaint to) is not associated with HSA accounts for employers and their employees.
Doing a search on ****** clearly identifies that WealthCare Corporation is a ***************** Company....and WealthCare located at *********************************************************************************** with a website of WealthCare.com is a company that sells HSA accounts. We (WealthCare Corporation, at ******************************************************************************************) have no clients with HSA accounts in the ******************* nor do we have companies as our client that we manage HSA accounts for.
********************* has never been a client of WealthCare Corporation.
Please remove this complaint from our company and pursue the correct WealthCare that would indeed be associated with the customer's complaint.

Thank you.
WealthCare Corporation
Business Response
Date: 03/08/2024
Hello ****,

Please accept this as acknowledgement and response to BBB complaint #********. We do apologize for any inconvenience incurred during the maintenance of your ************** Account (***).

On April 22, 2023, your account administrator was transferred from Navia to WealthCare Saver. At that time, a reassociation letter was issued advising of the account transfer and actions to take to access your account online. Included in this letter was access to the Terms and Conditions, including disclosure of fees (via URL).

WealthCare, the Administrator, does disclose a monthly ********************** Fee in the *** Fee Schedule. Your quarterly statement would reflect such charges. Please review all disclosures in the WealthCare Portal (or see attached) for further questions.

WealthCare has processed a courtesy reversal of $23.70 in ********************** Fees (6 months) but wants to ensure you are aware that those fees will continue to be assessed going forward.

Again, we do apologize for any miscommunication, and we do hope you find this response satisfactory. Thank you for your time and please let us know if you have any questions.

Sincerely,

WealthCare Account Services
Customer Answer
Date: 03/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Initial Complaint
Date:02/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I was with my previous employer, which ended in October of 2022, I had a HSA account which ********************** was the card holder. In Jan 2023 I thought I had some money left on it. You can see several charges in the beginning of January and 1 in February. Then you see 3 denials that is when I realized it had 0 and asked the pharmacy to remove it and I paid cash for those. Then you see nothing but charges, therefore no contributions. This company has my email and information, they could have contacted me. From 04/11/2023 after denials, there is no activity on this card until 10/28/2023 which is a refund from ********************** for overpayment. I did not realize this until I received an email from *** on October 29, 2023 about the refund. I called *** to research where the refund went, I no longer used that HSA card I am with a new employer. It took several calls and I finally got Wealthcare's number from BCBS the insurer at the time. Since early December I have gone back and forth with Wealthcare. First person told me it would be $85 dollars to close my account, I asked for a Supervisor, none available. The second attempt I spoke with a gentleman who told me they can only send a check, then spoke with someone and they said someone would call me concerning the account. We are now going into January, I spoke with an English speaking woman who told me you have to set up a direct deposit account, you will get three test withdrawals and then a deposit all small amounts. I did this I received those on 01/29/2024 deduction of 0.18 same day 0.08 and then a credit of 0.26. I then attempted to request money into my account, no luck. I then called oh it has to be faxed in with a form. Completed the form faxed that in 3 days later. Called today no supervisor, can't speak proper English. I'm Done. For my aggravation I want my full refund from *** Hospital.
Business Response
Date: 02/15/2024
Hello **********,

Please accept this as acknowledgement and response to BBB complaint #********. We apologize for any inconvenience incurred during this time.

After careful review of your ************** Account (HSA), it appears that your account was reassociated to retail (individual account) with ****************** Saver on 12/19/2022, after a change in employment. At the time of reassociation a letter would have been sent providing a link to our disclosures and fee schedule, fees include a ********************** Fee of $3.95 per month to maintain the account (previously this may have been covered). Between 12/19/2022, and 2/3/2023, there was some *** activity, as well as fees assessed, at which point the account was brought to zero. Understandably you may have believed the account to be closed but it remained open with a zero balance. Following the *** credit of $476.04 on 10/28/2023, the system charged all fees that were assessed causing you to be charged multiple monthly Benefit Admin Fees all at once. We understand your frustration and would like to offer a courtesy refund of those fees totaling $43.45 ($51.35 minus the $7.90 already refunded to you). We have received an HSA withdrawal form that did not denote a specific withdrawal amount. However you did make a note on the fax cover to close the account, so we will be happy to move forward using this documentation should you choose to proceed with the closeout. Please note that should you wish to keep your account with us, and we hope you do, that going forward the account will be charged a monthly ********************** Fee of $3.95.

Our ****** Services Team will be reaching out to you to confirm your decision. Again, we do apologize for any misunderstanding or inconvenience incurred and we hope you find this response satisfactory. Please reach out if you have further questions.

Regards,

WealthCare Saver Team
Customer Answer
Date: 02/21/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *******. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answerer
I had to validate my bank account; Which I did on 02/02. I have attempted to have the funds direct deposited three times since. I had to call today, requested twice to speak with some one in ***************** who now states the portal often does not work and he would have to send me a check. Then he wanted to charge me $25 to close my account. I told him no, I don't care leave it open I will never deal with this company again. He stated "you don't get fees on a zero balance, which it will be". I was refunded by the previous Supervisor some of the fees as she stated. No one in the previous 90 days has ever said to me "the portal often does not work" I would have asked for a check in December. This business does not know how to conduct business.
I will notify you if I actually get a check, until I receive the check I would prefer to keep this case open.
Thank you
***************************************

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
**********

Business Response
Date: 02/28/2024
Hello **********,

Please accept this as a follow up response to BBB complaint #********. We apologize for any inconvenience incurred during this time.

We completely understand your frustration and truly apologize for the delay in processing your closeout request. The ********************** Fees totaling $43.45 were refunded and the account closure fee was waived. We have issued a check for $478.97, today, 2/28/2024, and it was mailed to you at the address on record. Please allow ***** business days to receive it and let us know if you have further questions.
Regards,

WealthCare Saver Team
Initial Complaint
Date:02/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against WealthCare Saver for withholding HSA funds that were supposed to be mailed to me in the form of a check that I have yet to receive. This company has given me trouble for three months. I have called many times to have this corrected. They always have excuses for why they cant send my money to me, which is a major issue.On 12/10/2023, I faxed and mailed the requested documents stating that I needed to close my HSA account and wanted the funds mailed to me. The form included all my personal information and current address. At 8:57 PM, the fax successfully went through, which I have confirmation of and provided in the attachments. On 1/15/2024, I realized it had been over a month. I never received the check and was afraid they might have mailed it to my old address, which should NOT have happened when I provided them with my current address.On 1/16/2024, I called WealthCare and informed them that they mailed the check to the wrong address. I tried to give them my address again. The agent would not allow me to give him this info and told me to call ********** Blue Shield to have my address corrected, which I did.On 1/17/2024, I contacted BCBS who told me they had my address updated successfully and that we would soon receive the check. On 2/2/2024, I called WealthCare because I still had not received the check. The agent told me they would mail the check within 3-5 business days. On 2/9/2024, I received ANOTHER HSA withdrawal request form from WealthCare Saver, which is totally unacceptable!!! I sent them this form ALREADY and did EVERYTHING they requested. I called them, and the agent told me I need to fill out the form AGAIN and claimed they never received it! I REFUSE to send a new form because they received the form I already sent! Ive heard every excuse in the book from them and am fed up with this.They need to send the check immediately so that I can be done with this mess and dont have to deal with them anymore.
Business Response
Date: 02/14/2024
Hello ******,

Please accept this as acknowledgement and response to BBB complaint #********. We apologize for any inconvenience incurred during this time.

After careful review of your ************** Account (HSA), it was discovered that there had been some miscommunication involving the address to which you wanted your account proceeds to be sent. When issuing payment, we must use the mailing address on file however, after updating the address, the previous form should have been acceptable. The forms you have submitted are sufficient to complete the closeout. We do apologize for this misunderstanding.

We have refunded the Benefit Admin Fee charged in February ($4.50), waived the account closure fee ($15.00) and remitted the funds to the address on file, please allow ***** business days for receipt. We hope that this response is satisfactory. Please contact us should you need further assistance.

Regards,

WealthCare Saver Team
Customer Answer
Date: 02/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:
Before I conclude this case, I would like to sincerely thank the WealthCare Saver Team for addressing my concerns and for acknowledging the accuracy of the information I conveyed. Additionally, I very much appreciate and accept your teams sincere response, including your apology, and your recognition of any miscommunication that had taken place. It is not often that one receives such a genuine and satisfactory response from most businesses, so I truly commend you for taking the time to investigate my case and to quickly resolve my issue.
Additionally, I would also personally like to thank the Better Business Bureau for taking the time to bring about such a positive reconciliation and for assisting both me and the company with reaching an amicable solution to settle this complaint.
I accept the businesss response and consider it to be satisfactory. Therefore, I am now closing this complaint and do consider this matter resolved. Thank you again.
Officially: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***********************
Initial Complaint
Date:02/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My current employer switched over from one HSA manager to another. My account with **********************/Alegeus had a balance of $1400 at the time of the switchover. The funds were never transfered to my new HSA provider, ****** Marketplace. I called Wealthcare and they told me that the funds were transferred back to my employer.What the h*** is this nonsense? It's not my employer's money. It's MINE. I paid it out to the **** Now I can't pay for my own healthcare because Wealthcare sent the money to my employer.This is not acceptable.
Business Response
Date: 02/12/2024
Hello *****,

Please accept this as acknowledgement and response to BBB complaint #********. We apologize for any inconvenience incurred during this time.

After careful review of your ************** Account (HSA), it does appear that your account was to be transferred to a new custodian which is scheduled to occur March 28, 2024, however your account was instead reassociated to retail (individual account) in error on 1/1/2024. In order to prepare for the transfer scheduled in March the account was reassociated back to the original group. Please rest assured that your account is safe, your transactions have been processed accordingly and you still have access to the account.

Our ****** Services Team will be reaching out to go over all transactions to ensure the balance is accurate and to help you with your online access, should you need it. We hope you find this response satisfactory. Please reach out if you have further questions.

Regards,

WealthCare Saver Team
Customer Answer
Date: 02/16/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

My response:

"scheduled to occur March 28, 2024,"

Why is it taking you two and a half months (January 17th to March 28th) to fix this? You could quite literally walk a check from your office to that of my new custodian in less than 10 weeks. It's the 21st century, man.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 02/29/2024
Hello *****,

Please accept this as a follow up response to BBB complaint #********. We apologize for any inconvenience incurred during this time.

At this point our ****** Services Team has reached out to go over the transfer process and ensure all of your questions have been answered, we hope we were successful. Again, we apologize for the confusion and the frustration this may have caused. Please contact us should you need further assistance.

Regards,

WealthCare Saver Team
Initial Complaint
Date:02/07/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son passed away Dec. 1, 2023 and I am handling the estate affairs. I contacted ********* on 12/12/23 to inquire about getting his *** closed and the funds (at that time $746.57) released to the estate. I was told to fill out the *** Death Distribution form and follow the directions for the paperwork necessary. The form instructions state: "Please complete all sections of this form to authorize a distribution of assets from a decedents ***, directly to you as the beneficiary or to the estate of deceased. For distribution amounts less than $2,500, you must provide a copy of the death certificate. All distributions to an Estate require a copy of recorded court documentation and IRS approved Estate Identification Number (EIN) to validate executorship of the estate. Acceptable recorded court documentation includes Court-issued Letters Testamentary or Letters of Administration appointing an executor or administrator for formal probate. For small estates a properly executed ************ Affidavit is acceptable."NOTE: for accounts LESS than $2500 a COPY of the death certificate is all that is required, and for small estates the affidavit is all that is required. I received a phone call about a week after faxing in the required documents that they needed something "official" from the state probate. I explained that in ******* a small estate does not need to file with probate. I followed up on Jan 8th and left a message. I got a call around January 19th stating that I had to MAIL IN HARD COPIES OF EVERYTHING even though their directions state otherwise. I mailed everything on January 19th to the address provided on the form. I called today after over two weeks, I was told that there was no record of receiving the forms yet, that it can take up to **** business days for the mail and another 2-3 to process the forms. They are STALLING and holding my sons money hostage, in the mean time they are getting the fees every month. This seems to be their go to tactic.
Business Response
Date: 02/08/2024
Hello *******,

Please accept this as acknowledgement and response to BBB complaint #********. We do send our sincerest condolences for your loss and apologize for any inconvenience incurred during the distribution process.

Please rest assured that we do have our members' best interests in mind. Unfortunately, the rules and laws are different in many states, and this can sometimes cause confusion. It is our intention to be as thorough as possible. After careful review of the ************** Account (HSA) and documentation received, we have concluded that the documents you have provided are sufficient.

The distribution was processed today, February 8, ****, based on the documentation provided, the ********************** Fees incurred during this period, totaling $11.85, were reversed and the account closure fee was waived. Please allow ***** business days to receive the proceeds and feel free to respond should you have further questions. Again, we do apologize for any inconvenience this may have caused.

Regards,

WealthCare Saver Team
Customer Answer
Date: 02/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*****************************
Initial Complaint
Date:01/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Alegeus Technologies is the owner of Wealth Care Saver, an HSA custodian that I have been dealing with since January 3, ****. A check with my old HSA funds was sent to Wealth Care Saver in error. Instead of returning the check to me, Wealth Care Saver cashed the check. I have been on the phone with them 19 times and counting trying to get them to locate the funds for the cashed check and return them to me. While the customer service representatives have been kind, none of them have been empowered to resolve my issue. Instead they keep telling me that they have raised the issue with "an internal banking team" and "need two to three more business days" to hear back. They also have occasionally simply lied to me and told me that the funds have been returned to my old HSA custodian (they have not), but are unable to provide any proof that that return payment has occurred. I was promised in the latest round of phone calls that the internal team had said they would have the issue resolved by January 31st (today). I called and there has been no movement. In fact, they told me that they did not cash the check - even though I have proof of payment that the check was cashed. They have stolen over eight thousand dollars from me and they have no urgency in returning those funds to me.
Business Response
Date: 02/01/2024
Hello *****,

Please accept this as acknowledgement and response to BBB complaint #********. We apologize for any inconvenience incurred during this time.

After careful review it has been discovered that we did receive a check for $8,052.57, payable to WealthCare Saver. Please rest assured that your funds have been recovered, a check has been issued and will be sent back to Health Equity today, February 1, ****. The details of the check are attached for your reference.

We hope that you are satisfied with our response. Please let us know if you have further questions.

Regards,

WealthCare Saver Team
Initial Complaint
Date:01/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initiated a transfer from my HSA account ************ on 11/3/2023. I received an email on 11/13/2023 that my account was being closed and a check was being sent to the new administrator. My new administrator has not received the check. I have called WealthCare services to follow up numerous times. (12/11/23, 12/19/23, 1/10/24, 1/22/24, and 1/30/24). Various excuses given. They claim to be working on this issue but I feel we are not getting anywhere. I need and saved the money to use for medical bills. I have a balance of $3820.48 that is supposed to be transferred to my financial institution-new HSA account.
Business Response
Date: 02/01/2024
Hello *****,

Please accept this as acknowledgement and response to BBB complaint #********. We apologize for any inconvenience incurred during this time.

After careful review of your ************** Account (HSA), it was discovered that the address given was incorrect. After issuing the second check on 12/20/2023, per your request, the original check was returned to us as Undeliverable on January 8, 2024. We have now voided the second check and credited the funds to your account.

We understand your frustration and our ****** Services Team will be reaching out to you today to verify the address and resolve the issue. Again, we apologize for the inconvenience and hope that this response is satisfactory.

Regards,

WealthCare Saver Team
Customer Answer
Date: 02/01/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

I spoke with a representative from Wealthcare. They said they would send me a form to process the transfer. I will feel more assured after I get the form, it is processed, and I get the funds transferred correctly.
Regards,
*****

Business Response
Date: 02/14/2024
Hello *****,

Please accept this response as a follow-up to your previously remitted complaint. A transfer form has been mailed out to you and you should be receiving it soon, if not already. Feel free to contact us if you need further assistance and we apologize for any inconvenience incurred during this process.

Regards,

WealthCare Saver Team
Customer Answer
Date: 02/15/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process
Regarding the complaint. I did get my HSA money returned to the original account. **************** on the phone is horrendous to say the least. I decided not to do the transfer to my new bank because wealthcare is so unorganized. I am leaving the money in the original account-paying the fee. At least I have access to my money unlike during the runaround I got with Wealthcare.
*****

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Alegeus Technologies, LLC is NOT a BBB Accredited Business.