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Business Profile

Holding Company

Santander Bank

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Santander Bank has 54 locations, listed below.

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    Customer Complaints Summary

    • 461 total complaints in the last 3 years.
    • 176 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited checks that my customers have to me , they had different business names as the check name but thats not my fault my customers put in these names , but I signed the back and authorized and they. Confirmed with their banks they sent out the payment with the checks I deposited. Santander has blocked my account with my funds for investigation but its been 2 weeks and still havent heard from the bank I would like my account back or close my account and send out my funds left on my account .

      Business Response

      Date: 06/20/2025

      Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.

      It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case # ****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.

      Please feel free to contact us if you should have any questions or concerns during this process.

      How to contact us:
      Our office hours are Monday through Friday 8:00am to 6:00pm EST
      Phone ************

      Customer Answer

      Date: 06/20/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *** ********

    • Initial Complaint

      Date:06/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Primary date: 3/7/2025: a call was received from a Santander phone number with an individual impersonating a Santander employee the same day that I activated my new debit card due to my previous having been compromised. They gained access to my banking account and transferred themselves $1075. The Santander fraud team was called as soon as I realized something was not right within 20 minutes of the call. While on the phone with the fraud team the individual called back and the call was merged with the recorded line with Santander fraud. At the end of the call the team member assured me a claim would be filed and I would hear back within 10 business days. 4/2/2025: an update had not been received nor my funds returned at this date so Santander fraud was called again. At the time of the call I was informed that the claim was never entered on 3/7. The team member entered the claim at this time. 4/14/2025: I received a letter dated 4/4, that said my claim was denied due to inconsistencies. I called Santander fraud again and requested more information on the denial. The team member told me they would send me paper copies of the information used for the claim and information so I could refile. None of the information was received. 6/2/2025: another call was placed to Santander with an attempt for resolution. At this time the team member told me that there were inconsistencies and mentioned not receiving texts or emails. I asked if the recorded calls were referenced during the investigations to which the team member couldnt answer. They provided me an email to send the information to with the claim number and information. Email was sent on 6/2/2025, with no response or update received as of today 6/8/2025

      Business Response

      Date: 06/09/2025

      Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.

      It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case # ****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.

      Please feel free to contact us if you should have any questions or concerns during this process.

      How to contact us:
      Our office hours are Monday through Friday 8:00am to 6:00pm EST
      Phone ************

    • Initial Complaint

      Date:06/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone stole my identify and used my bank card to purchase 5 plans with *********** totaling *******, I went through the bank and filed a fraud complaint and filed a police report. Santander will not take responsibility for allowing 5 transactions to come out of my account. They sent me a text for each transaction but instead of waiting for a reply from me the transactions were done. By the time I saw the 5 texts messages the money was taken from my account. My account should have been frozen until the bank heard from me. This is the second time I am filing this complaint. The previous one was closed before I heard anything from the bank except it was being sent to the Executive Office. Nothing heard from this complaint. I believe that they think it will just go away because I am a senior. Thank you for listening again.

      Business Response

      Date: 06/09/2025

      Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.

      It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The Bank currently has an existing BBB Case # ********, in which the resolution is in progress.

      Please feel free to contact us if you should have any questions or concerns during this process.

      How to contact us:
      Our office hours are Monday through Friday 8:00am to 6:00pm EST
      Phone ************.

    • Initial Complaint

      Date:06/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of fraud incident that occured on March 15 2025 in the city of Elizabeth **********. My debit card issued by the Santander bank was stolen and later utilized in numerous transactions. I submitted a claim with Santander in March 17, 2025 and informed my debit card was stolen and an amount of estimated ******* dollars were missing from my checking account. A police report was reported in this matter 25-078916.I then respond to the Santander ********* ****** and requested for the debit card to be cancelled and re issue a new one. I spoke with representative Ms. **** ***** Grelicha and was informed accordingly. To this date Santander has not contacted me and have not resolve the issue. I am a victim of theft and fraud . All I wish is to resolve this matter and refund my lost currency. Thank you so much. I am including the complaint provided by Santander as follow: *********** ********** ********** Respectfully ******* ****** ***** ********** debit account **********************

      Business Response

      Date: 06/04/2025

      Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.

      It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case # ****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.

      Please feel free to contact us if you should have any questions or concerns during this process.

      How to contact us:
      Our office hours are Monday through Friday 8:00am to 6:00pm EST
      Phone ************

    • Initial Complaint

      Date:05/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Santander Bank is trying to collect $26,000 from me ever since my Chapter 13 Bankruptcy was discharged in November of 2024. The above mentioned amount is what was left over of a loan my father made over 12 years ago, which I co-signed at the time. He was unable to pay the rest of the loan as he had to go into bankruptcy himself, then he passed away in ******* main complaint has to do with the lack of communication from the bank. I spoke with the Senior Collection Specialist several times, trying to work out a payment plan to pay this debt, only to have her reject my initial offer, then I made another offer, she placed me on hold for half an hour to speak with her "team members", came back and stated they would not accept my offer. I emailed her another payment offer, she never responded. I had mentioned to her I could pay a certain amount on May 1, 2025 and the same amount on June 1, 2025, then submitted to her possible monthly payments after to pay off the loan. I never heard back from her, however on May 1, 2025 that exact amount I mentioned to her over the phone was withdrawn from my checking account.I had since read the rights of debtors that stated the creditor must do several things such as providing appropriate correspondence to the debtor, statements, etc. ********* does not communicate with me in any way by phone, correspondence or email, they simply withdraw money from my checking account that I mentioned to them over the phone. I don't even receive any documentation stating the date I co-signed that loan and the amount of that loan for my father. I hesitate to contact the collections person as she was extremely unprofessional and hard to work with. I could not afford a lawyer at this time.Thank you.

      Business Response

      Date: 05/29/2025

      Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.

      It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case # ****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.

      Please feel free to contact us if you should have any questions or concerns during this process.

      How to contact us:
      Our office hours are Monday through Friday 8:00am to 6:00pm EST
      Phone ************

    • Initial Complaint

      Date:05/28/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a refund initiated by ****** on yesterday afternoon. Somehow its not reflecting in my account. What my issue is my account was not negative the last week! How is this possible. Then when I speak with a customer service supervisor all they are doing is reading from the screen. They couldnt answer none of my questions except saying they always put credits in front of debits. Cant answer why , who or anything. This is why I dont bank with these big banks. If I used chime or current like most times my $50 would have been in my account free and clear. This is not right where is my $50 again my account was never in negative. The order the transactions are in is not how I spent my money! Its not accurate how does someone just decide to or have the capability to manipulate someones money like this!

      Business Response

      Date: 05/28/2025

      Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.

      It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.

      Please feel free to contact us if you should have any questions or concerns during this process.

      How to contact us:
      Our office hours are Monday through Friday 8:00am to 6:00pm EST
      Phone ************

    • Initial Complaint

      Date:05/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted them three times asking for their care department because this is what I was advised since I was having an upcoming surgery which would have me not being able to drive for 6 weeks. I was place on a long a hold each time I called to speak to them. It was like they were hoping I would hangup. This is what ended up happening. I am trying to get assistance from them and they do not have an email address or any other form of communication that I can use. I do not want them to take my car.

      Business Response

      Date: 05/27/2025

      Good Afternoon - this complaint should be responded to by Santander Consumer, our auto division as it is in regard to an auto loan. Please forward complaint to Santander Consumer for a response.

    • Initial Complaint

      Date:05/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a loan. I've already paid it off. Unfortunately, Santander is ignoring my requests to close the account after I have paid it off twice. I have requested the payoff amount and closure twice. I called today, very upset because, despite paying twice, I am still getting charged by this bank. Every time I try to get it closed, they do not and continue to charge me ~$70 per month. I need my account closed and I do not owe this institution another cent. I spoke with ****** today. I spoke with Cureem 3/22/2025. I spoke with a female in April. I do not want to call again. I do not owe the bank anymore ********** number: ILN-********** LOAN PAYOFF CONF # ************* request for closure Santander

      Business Response

      Date: 05/27/2025

      Thank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.

      It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.

      Please feel free to contact us if you should have any questions or concerns during this process.

      How to contact us:
      Our office hours are Monday through Friday 8:00am to 6:00pm EST
      Phone ************

      Customer Answer

      Date: 06/02/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

       

      My account is still not closed. I did receive a contact from the company but my account is still not closed. 


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Zhonnate

       

       

      Business Response

      Date: 06/03/2025

      Thank you for replying to our response.

      We are currently reviewing your concerns and an Executive Office Advocate has been assigned to the case and has already reached out the customer directly. Please feel free to reach out to the advisor with questions.

      How to contact us:
      Our office hours are Monday through Friday 8:00am to 6:00pm EST
      Phone ************

       

      Customer Answer

      Date: 06/11/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I have not received proof that my account has been closed. Please close my account.

      Please close account: ILN-**********

      Please listen to the call between Cureem and I. The date was 3/22 I believe but please check in March. That is when I called in. 

       

       Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Zhonnate

       

       

    • Initial Complaint

      Date:05/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to Santander's online instructions, I opened a checking account in December 2024. According to their online advertisement, I will receive a $400 bonus if I directly deposit $5,000 within 90 days. Santander's online information does not indicate that this promotion is only for new customers. In addition, I called Ms. ******* at ************** on December 20, 2024 to confirm this promotion and was told that I only need to keep the funds in the account until February 28, 2025, and the $400 bonus will be credited to my account at the end of March 2025 (Ref.#********).Despite all requirements being met, Santander has not yet fulfilled its promise to issue the bonus. They have also created a new website for this promotion and added an additional new customer requirement. However, this was not the original requirement. They are trying to use this clause to deny the ******** recent years, Santander has been found to have engaged in many dishonest practices, such as providing false information on the Money Market Saving's rate, etc. We would appreciate your assistance in investigating this matter.Sincerely,******* **

      Business Response

      Date: 05/27/2025

      Tell us wThank you for forwarding this complaint to us. We are writing to acknowledge receipt of the same and to advise of our next steps for resolution.

      It is our goal at Santander to carefully review matters raised by our customers, in order to fully investigate and respond to each customers unique situation. The ******************** Executive Office has opened Case #****** for research and resolution of this matter. An Executive Office Advocate has been assigned to the case and will contact the customer directly to address the concerns.

      Please feel free to contact us if you should have any questions or concerns during this process.

      How to contact us:
      Our office hours are Monday through Friday 8:00am to 6:00pm EST
      Phone 855-726-6100hy here...

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So a deer had hit my brand new car, I took payment from my insurance company so I could use the money for my sales tax and to get it fixed by my step Dad, progressive had written the check to me and Santander. I didnt realize so I signed it and took it to my bank. There they told me I couldnt because it was in Santanders name also. So I go home call them they tell me to mail the check to this specific address then they would endorse it and send it back to me. It wa for *****. So Im waiting and waiting for my check to come back then they call me and say they are keeping the check to add to my total amount owed. A attorney friend said she never heard of this happening and for me to ask them for proof in our agreement they can keep it. I told them that yeat nothing now Im letting the car go repo for them doing this to me. They are wrong in this west

      Business Response

      Date: 05/23/2025

      We have confirmed this complaint should be responded to by Santander Consumer, our auto division as it is in regard to an auto loan. Please forward complaint to Santander Consumer for a response.

    Santander Bank is NOT a BBB Accredited Business.

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