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Business Profile

Holding Company

Santander Bank

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Reviews

This profile includes reviews for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Santander Bank has 54 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 79 Customer Reviews

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    Review Details

    • Ashley T

      Date: 07/01/2025

      Do NOT get a loan from them! I wish I had done my research for sure. Their customer service is ****! They will take from your checking account and make you jump through hoops in order to get it back! I go online to check my June payment and see that they had taken out 2 payments for May. Almost $1200! It's not enough that they charge an outrageous interest rate? Do they immediately make things right and return my money? Nope! Instead I was disconnected from online chat my first time reaching out, lied to and told that someone would call me back my second time reaching out and hung up on the third attempt. The bank that they took my money from has already faxed my bank statements to them, as this is the ONLY way they will agree to returning funds that they fraudulently took from my account. I've still not received a dime!

    • k. c.

      Date: 04/26/2025

      Worse company ever! Do not get a auto loan with them! They will s**** you over!! They got my insurance money and now refuse to finish the claim..hope they don't think they're going to get another cent out of me....never had this issue before. Just them. If they listen to their recorded calls they would see they would be in the wrong

    • Dawn S

      Date: 04/18/2025

      Paid off loan, they then charged $3.60 to a closed account and proceeded to charge an *** and late fee. The only way to close the loan account with ********************** was to pay their fee!

    • Brandyn F

      Date: 04/08/2025

      Most of its fine except the high apr and the lady that hung up on me mid sentence. RUDE

    • Walter S

      Date: 03/27/2025

      Santander has the worse customer service, I have ever dealt with. Do not get a mortgage from them. They said they paid my taxes in 2024 and check was never cashed. I called in December to get this resolved. It took 3 months for the funds to be deposited back in my account and they still have not resent the check. All I get is that it is under investigation.

    • Ann K

      Date: 03/24/2025

      Run, run as fast as you can from this bank. Worst customer service! No one knows what is going on; each person you talk to refers you to the next, and the next, (they all have the same disease; its called 1D 10 T). Nothing is resolved.EVER! You will finally get so frustrated with the lack of knowledge you're dealing with because no one has the answers. For your own sanity, close your account, both banking and credit card. They are not worth the stress of dealing with some of the most unknowledgeable people on the planet. Seriously, this is not just a vent about the bank but an honest critique of their inability to hire competent staff.All I can say that might be a positive comment is that they are at least consistent in the hiring of their employees... no knowledge on customer service and no knowledge of the product they are trying to represent!

    • Maria M

      Date: 01/08/2025

      ***********************. If I could give it a 0 start I would have. I had a car accident on 4/2024 and their accounting department didn't do anything. I had to work back and forth with my insurance and my ************** letting them know what to submit for my loan to get paid off because my car was a total loss. Then Santander holds on to the insurance checks so they can keep charging you interest and late fees so when they finally apply the check they said you still have a balance. My ************* check was higher than the amount owed. I have had auto loans before with Captila One, credit unions, etc and I have never had to do anything, everything was paid off on time. The manager when I called hung up on me. They have the worst customer service, like to steal from the ********************* and please get finance with any other company except Santander. ********** I have ever dealt with.

    • Joanne L

      Date: 12/05/2024

      WORST EXPERIENCE WITH THIS BANK:This is the worst bank. Absolutely no customer service. My Dads Trust account turned into a huge mess! When he passed away we had his bank in ****** close his account and mail us a check. We went to deposit it into the trust account. They requested we put both trustees names on the account. Both people on the living will had to go to the bank at the same time. That took them a week to give us an appointment. We supplied them with the living trust, however they told us we needed to file for an EIN number from the government first. Once this was done, we were informed the check was made out incorrectly. We notified the ************* who was wonderful in helping with this matter. We sent them back that check and they had another check sent to us in the name of the trust. Santander notified us again saying they needed one of the trustees go to the bank to sign a paper they had forgotten. When the check finally got deposited into the trust account we were told it would take 5 to 7 days before funds are available. Two days later I received a call from the manager we were working with saying they had to send that check back to the Canada and it would take 4 to 8 weeks before it would be available. I just emailed that ******** back who informed me they made a wire transfer 4 weeks ago. In the meantime we get our bank statement saying that amount was withdrawn two days after I made the original deposit. The refuse to change the wording to pending. It doesnt look good for the shady ongoing excuses on why we cant get these funds. This whole situation has made us very uncomfortable. Stay tuned Ill advise when they release our money. **. My Dad had received a check from the same ************* a year ago and 3 days later he was able to access his money.

    • Jennifer R

      Date: 10/24/2024

      Do not bank with them! I have contacted them on what they state to be recorded lines 7 times and each call stated they would take care of the issue and yet still never took care of it! You are lied to and have to repeat yourself each call with someone who will act like they care, but do nothing about it! I cannot wait until my loan is completed to never have to deal with this bank again. They lie!

    • Marie M

      Date: 10/21/2024

      They do not make it easy for you to pay off a loan! They tell you to send a check to pay off the loan and that interest will be stopped on the day you agree to pay the loan off but they still keep charging you interest! I do not recommend this bank!

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