Complaints

This profile includes complaints for Infotracer.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Infotracer.com

  PO Box 130369 Boston, MA 02113-0007

  
• 

  Infotracer.com

  1337 Massachusetts Ave PMB 101 Arlington, MA 02476-4101

  
• 

  Infotracer.com

  PO Box 130368 Boston, MA 02113-0007

  
• 

  Infotracer.com

  415 Congress St Ste 201 Portland, ME 04101-3500

  
• 

  Infotracer.com

  227 Lewis Wharf Boston, MA 02110-3927

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** is selling information about me on their site, and I want it removed. They do not have my permission to profit off of my information.I found this information by searching for old email addresses of mine. I have attempted to use their opt-out tool, but it rarely works, and it only offers a name and city/state search which doesn't display enough information to know if it is the record with all of my email addresses (I have a common first name with many results matching).Attached is a file of all of the email addresses, addresses, and variants of them I have found through searching their site and their affiliates.

  

  Business Response

  Date: 03/11/2025

  Dear *******,
  
  We value your privacy and apologize for any inconvenience you may have experienced. We take such matters very seriously, and I assure you that your concerns have been addressed.
  
  As per your request, InfoTracer has removed all data, including the email addresses and addresses you have attached from our records. We have ensured that no data remains within our systems.
  
  Thank you for bringing this to our attention. We are committed to ensuring your privacy and satisfaction.

  Sincerely,

  The Infotracer.com's Support Team

  Customer Answer

  Date: 03/12/2025

  InfoTracer followed up with me, and I have confirmed removal of the requested data points.

  Thank you.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a week free trial at infotracer.com and they kept billing me for ten cycles of 25 dollars for $250 and wan't supposed to pay anything and only found out about it by looking through my bank records today.

  

  Business Response

  Date: 02/21/2025

  To whom it may concern,

  I can understand the concern expressed by **** Pounds. I was able to locate the account in question. It appears sign up took place on 06/15/2023. The email address associated matches the one provided by **** Pounds in the related correspondence with the Better Business Bureau. It appears the account was used to conduct various searches. At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, *******************************. Our billing descriptor includes the website URL, and for the further convenience of our customers, we also provide easy cancellation with the click of a button, with no need to contact Infotracer.com directly. It also appears our 24/7 ************* Team, which can be reached by phone, chat, or email, was not contacted by **** Pounds for support.

  As a courtesy, we have processed six refunds of $24.95, for a total of $149.70. We kindly ask that **** Pounds reach out directly to their bank or financial institution for further help on the matter. Please let us know if there's anything else we can help you with. 

  Sincerely,

  The Infotracer.com's Support Team

  
  

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Infotracer.com is a data broker. They have ignored repeated requests to opt out my personal information. This includes my full name, address history, phone number, family members, and age.

  Customer Answer

  Date: 03/03/2025

  
  
  Better Business Bureau:
  
  The business has not corresponded with me.  They have removed my information.  I consider that a satisfactory conclusion to my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:02/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Infotracer.com and paid $2.95 with the promised to receive a report of a vehicle including the owner's name and address. No such information was shared. Instead Infotracer.com offer if you pay an additional $9.95, you will get the info, and again once paid you get nothing other than specs of the particular make and model, which anyone can look up for free! THIS IS A TOTAL SCAM

  

  Business Response

  Date: 02/17/2025

  To whom it may concern,
  

  I wish to inform the BBB that the customer subscribed to ********************** trial service for $2.95, which provides a 7-Day Unlimited Search Access. Any data presented as a result of these searches is derived from records that are not under the control of Infotracer.com. Unfortunately, we can't guarantee full or accurate information for every VIN or License Plate searches because publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.

  Infotracer.com also provides optional purchasing of premium data as an added value to our services. These premium reports come from a different data partner, which is why we require an extra fee of only $9.95. Premium reports are completely optional, and customers do not have to purchase them. We simply offer them as a convenient addition to our regular services. Customers may still run as many searches as they want within the Infotracer.com unlimited member's area.

  We have processed a refund of $12.90, since the customer was dissatisfied with the report she received. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help her with. 

  Sincerely,

  The Infotracer.com's Support Team
  
  

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is displaying and selling information about me, and I want it removed from their site.I found it by searching for phone numbers associated with me. Of course, their opt-out process doesn't find records associated with phone numbers - only names and cities - so they conveniently omit these phone-related records.Remove my information from your site and quit scraping it into your database. You do not have my **************** numbers:************ ************ ************ ************ ************ I can't reference a specific report because you apparently now change them with every search.I want these records removed from all of your sites: InfoTracer, State Records, Search Quarry, Court Case Finder, and Records Finder

  

  Business Response

  Date: 02/13/2025

  To whom it may concern,

  Data privacy is a top priority for us and we are happy to assist ****** ****** with their Opt-Out request. While we are unable to guarantee that public data will not be made available again, we can confirm that ****** ******** information was removed and an email confirmation was sent on 02/12/2025. All associated records have been removed from our database and can no longer be located by our internal team, confirming the removal was a success. However, it is important to clear the browser's cache before completing a confirmation search in order to ensure updated results are seen rather than previously cached pages.

  We appreciate the opportunity to help. 
  

  Sincerely,

  The Infotracer.com's Support Team

  Customer Answer

  Date: 02/13/2025

  InfoTracer reached out to me directly and informed me that they had fulfilled my opt out request. It's unfortunate that I have to publicly call them out to gain traction on these requests, but this isn't the first time, and I suspect it won't be the last.

  You need to offer a way to opt out based on other searchable data points like phone numbers. Your system only offers named based opt outs, and your responses to the Contact Us form are hit it miss. But with a business model like yours, I'm not surprised you choose the dishonorable route and find a way to continue selling people's information while offering a token opt out process which doesn't work and offers incomplete results.

  I'm sure we'll meet again in a BBB complaint in 6-12 months. Until next time.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to logging in when searching a phone number they claim to have found the number as can be seen in the first screenshot. After paying and logging in the same number results are entirely different and not the original they claimed. This is misleading customers into paying for the service claiming they found information in which they do not provide after the customer pays.

  

  Business Response

  Date: 02/12/2025

  To Whom It May Concern;

  I wish to inform ******* ******** that the preliminary search accesses a database to confirm information exists on the individual. This information is provided as reference material. We've also reviewed the screenshots that ******* ******** has provided and it states that the "Full Report will include the stated information -- WHEN AVAILABLE". Please know that the Preliminary Search accesses peoples databases to verify that the person exists in *****************, and is just a preview of the possible results available once you've subscribed to our services. I've reviewed the account and can see that ******* ******** has been a member for almost a year. The Premium Report he has purchased is for a Background Report and not for a Phone Report.

   If ******* ******** is dissatisfied with the Background Report he has purchased, please have him give us a call or send an email to [email protected]. Rest assured, we are here to help.

  Have a nice day ahead, and stay safe!

  Sincerely,

  The Infotracer.com's Support Team
  
  

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I complain that : I never subscribe ******************* monthly service, but ******************* charges me $29.95 as the monthly fee. I never agreed to subscribe monthly service from this company called PropertyChecker(Payments@propertychecker) and I never authorized this merchant to deduct the monthly service fee from my ****** account. When I received the call from my ******** express credit card on January 9th, **************** customer service told me that, this company *************** Try to charge the monthly service from my credit card. **************** credit card was suspected to be a fraud and has helped me declined. I tried to contact *************** to Declare that I never subscribe to their monthly service, this company refuse to refund. I am not sure ******************* is a fraud company, But ********** in order to earn the service fee , ********** helped *************** charge $29.95 from my account. I think this was unfair , I appealed to ********** (case NO. PP-R-DCA-*********) indicates that I have never subscribed the monthly service from PropertyChecker. And I asked ********** to return my $29.95. But ****** insisted on deducting my $29.95 in order to earn the service fee. Although there is just a little money, I am very angry with ****** *** for such bullying. I know that there are many other victimized clients like me, so I turn to the supervision of BBB to do justice for our weak side : clients. Ask for a refund of my $29.95, and I hope more consumers will come forward to complain.

  

  Business Response

  Date: 01/28/2025

  To Whom It May Concern;

  I would like to let ** ***** know that this BBB complaint is filed under Infotracer.com, but Qi Zhang subscribed to a partner site *******************'s trial service for $2.95.
  After careful review of this complaint, I can see that this customer contacted our *********************** Team via email. Our system indicates that one of our dedicated ************* Representative responded to this customer's concern and was advised that since a Chargeback has been filed, we are unable to process a refund on our end. ** ***** would need to reach out to their financial institution for the turnaround time for chargebacks.
  
  On the checkout page of ******************* if the customer chooses to cancel their account within the trial period, the trial fee will be the only amount billed. If the account is not canceled after the trial period, the customer will be charged the monthly billing fee. Customers must agree to the billing terms before payment is accepted.

  Please see *******************'s Terms here: *********************************.

  If there's anything else we can help you with, please let us know.

  Sincerely,

  The Infotracer.com's Support Team

   

• Initial Complaint

  Date:01/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I try to opt out of my information I only get a 404 error. In addition, when I try to send them an email to their support, I also get a 404 error. My family is currently being stalked and I need to remove this information from the internet as best as I can.

  

  Business Response

  Date: 01/27/2025

  Dear *****,

  We sincerely value your privacy and apologize for any inconvenience you may have experienced submitting your request. We replicated the issue and found no error. However, we ask our technical team to conduct a more comprehensive investigation and ensure that requests are handled properly.
  
  Additionally, we do not maintain any report associated with your name and have taken the necessary steps to remove your phone number and email address from our database.
  
  If you still see other family members' information appear on our website and wish to remove them, you must provide us with their full name, DOB, and address. This information will only be used to locate the matching report in our database and remove it.
  
  Thank you for bringing this to our attention, and we appreciate your understanding.

  Sincerely,

  The Infotracer.com's Support Team

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  Hello,

  I still went to contact the business and still only come out with an error. Both the place to remove my info and to contact their customer support is coming up with an error. There original message also did not give me an email address to respond to. 

  Im trying to remove my families information on their site:
  
  ****** ****** - 11/08/1995
  ********************************************************************************************************
  
  ***** ****** - 06/21/1965
  ******************************************
  ********************************
  
  ******** ****** - 08/03/1968
  ******************************************
  *********************** Fl 32547

  Regards,

  *****

   

   

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  Hello,

  I still went to contact the business and still only come out with an error. Both the place to remove my info and to contact their customer support is coming up with an error. There original message also did not give me an email address to respond to. 

  Im trying to remove my families information on their site:
  
  ****** ****** - 11/08/1995
  ********************************************************************************************************
  
  ***** ****** - 06/21/1965
  ******************************************
  ********************************
  
  ******** ****** - 08/03/1968
  ******************************************
  *********************** Fl 32547

  Regards,

  *****

   

   

  

  Business Response

  Date: 02/04/2025

  Dear *****,
  
  We sincerely apologize for any inconvenience this may have caused. The issue has been escalated to our technical team for further investigation. Please be assured that we take such matters seriously, and your concerns have been thoroughly addressed.
  
  Since you provided your family's information in your BBB complaint, we have taken the necessary steps to remove any reports related to the individuals stated in the request from our database.
  
  If theres anything else we can do to assist you, please dont hesitate to let us know.

  Sincerely,

  The Infotracer.com's Support Team

  Customer Answer

  Date: 02/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:01/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted to contact this business to get a refund on a service that I did not use, and their excuse is because I did not cancel the service within the timely manner they cannot issue a refund. But they just charged my card on January 19th 2025, and I was requesting a refund of that charge. They tell me that they can't issue a refund. I am not satisfied with the service, I did not use the service since my initial sign up. And believe that I am entitled to a refund.

  

  Business Response

  Date: 01/20/2025

  To Whom It May Concern;

  I can understand the concern expressed by ****** **** Iii. I was able to locate the account in question. The email address associated matches the one provided by ****** **** Iii in the related correspondence with the Better Business Bureau. It appears the account was used to conduct various searches. At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, *******************************.

  As a courtesy, since I did see that ****** **** Iii reached out the same day he was charged, I have processed a refund of $24.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help him with. Have a great day, and stay safe!

  Sincerely,

  The Infotracer.com's Support Team

  Customer Answer

  Date: 01/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would also like it to be known, that although I agreed to their terms of service. As a customer I believe I withold the right to refuse to continue to pay for a service that I do not use or have not used in a period greater than 30 days. There is evidence that I have not used this service in over a month, which should entitle me to a full refund, regardless of whether I chose to opt out of the 7-day trial or not. I do appreciate you attempting to refund a little bit more, although I do believe I was entitled to a full refund. Maybe allow people the option of a full refund, provided they have not used your service in over 30 days. Sometimes life gets a little hectic and people forget about things like that. Until it's too late, and you're taking their last few dollars.
  
  Regards,
  
  ****** **** Iii

• Initial Complaint

  Date:01/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a 1 time purchase for an information search. $2.95. ************ than took my billing information and started charging me for a subscription that never enrolled in for $24.95. Shady practice.. Total scam.

  

  Business Response

  Date: 01/20/2025

  To whom it may concern,

  I can understand the concern expressed by **** *******. I was able to locate the account in question. It appears sign up took place on 01/10/2025. The email address associated matches the one provided by **** ******* in the related correspondence with the Better Business Bureau. It appears the account was used to conduct various searches. At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, *******************************. Our billing descriptor includes the website www.infotracer.com, and for the further convenience of our customers, we also provide easy cancellation with the click of a button, with no need to contact Infotracer.com directly. It also appears our 24/7 ************* Team, which can be reached by phone, chat, or email, was not contacted by **** ******* for support.

  We take fraud prevention seriously. The checkout process on Infotracer.com requires both a cvv and billing zip code match for approval. However, in light of **** ********* assertion the rebill was established without his knowledge or permission, as a courtesy, on 01/20/2025 we refunded $24.95 and canceled the account. 

  Please let us know if there's anything else we can help with. Have a great day ahead, and stay safe!

  Sincerely,

  The Infotracer.com's Support Team

  
  

  Customer Answer

  Date: 01/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** *******