Business Profile

Information Bureaus

Infotracer.com

Complaints

This profile includes complaints for Infotracer.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

125 total complaints in the last 3 years.
69 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/15/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********** will not let me remove personal data from their opt out process. It repeatedly shows "Seems like you are too fast on the request confirmation. Please wait about 5 seconds and try again. Sorry for the inconvenience." no matter how long I wait. It seems that they are attempting to prevent removal of data. Looking at the **** it appears that others have experienced the same behavior.
Business Response
Date: 01/16/2025
Dear ******,

We sincerely value your privacy and apologize for the issue with the confirmation link; nevertheless, please be aware that we have implemented this confirmation step for security reasons to secure your information. Our Technical Support Team investigated this issue and found no errors in submitting a request.

However, since you provided your details during your BBB complaint, we have taken the necessary steps to remove any reports related to you or containing your personal information from our database.

Thank you for bringing this to our attention, and we appreciate your understanding.
Sincerely,
The Infotracer.com's Support Team
Customer Answer
Date: 01/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

****** ****
Initial Complaint
Date:01/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against InfoTracer regarding unauthorized recurring charges and their refusal to issue a full refund despite acknowledging my limited use of their service. On April 28, 2023, I signed up for *********** trial for $1.95, intending to cancel the subscription after using the service once. I believed I had successfully canceled the subscription. However, from May 5 to December 5, I was charged $19.95 monthly, totaling $159.60. Upon reviewing my account, I realized these charges were made despite my lack of service use after April. After contacting **********, their representative acknowledged that I only used the service once in April and had not accessed it since. They refunded four months of charges for July, October, November, and December, amounting to $79.80. While I appreciate this partial refund, ********** has refused to refund the remaining charges for May, June, August, and September, which total another $79.80. I believe these remaining charges are unauthorized and unfair, given that I did not use the service beyond April and acted in good faith to address this issue. Additionally, their cancellation process may not have been adequately clear, which led to the recurring charges continuing without my consent. I am requesting the BBBs assistance in obtaining a resolution. I am seeking a refund for the remaining four months (May, June, August, and September), totaling $79.80, to close this matter. Please let me know if additional documentation, such as proof of the charges or a recording of my conversation with InfoTracers representative, is required. Thank you for your assistance. Sincerely, ********
Business Response
Date: 01/13/2025
To Whom It May Concern;
We understand the concern shared by ******** *******. However, we explicitly state on our checkout page, in terms that must be agreed to prior to purchase, that the customer is purchasing a trial which at the end of seven days, if not cancelled, will automatically enroll them in a subscription to be billed monthly. This text appears in full for the customer's convenience, and a checkbox is provided for the customer to acknowledge they have read and agree to our terms of service and billing terms. It is not possible to move forward or complete the checkout process until the billing terms check box has been clicked, attempting to do so will result in an error which redirects the user to review the billing terms.
Our terms of service *********************************************** and billing terms ***********************************************?#billing are available on our website for further review. We also make it easy to cancel; no need to contact us. For further help, we have a dedicated ************* Team standing by 24/7, available via chat, email, and phone.
We've reviewed the account of ******** *******, and it seems like a chargeback was filed. We highly recommend that he reaches out to his bank since we are no longer able to refund on our end. Please let us know if there's anything else we can help you with.
Sincerely,
The Infotracer.com's Support Team
Customer Answer
Date: 01/13/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Thank you for your response. I understand your position regarding the terms and conditions agreed to at the time of purchase, and I was indeed aware that the service required cancellation to avoid recurring charges. At the time, I believed I had successfully canceled the subscription. Its possible that I attempted to cancel and thought the request had gone through when, in fact, it did not.

The problem lies in the nature of how the payments were processed and displayed. I used an email account reserved for less critical communications when signing up for the trial, and payments were made through ******. On my bank statements, these transactions appeared as generic ****** web payments, similar to transactions from **** or **** Eats, which I frequently use. This generic labeling provided no indication that I was still subscribed to your service, which is why I did not realize the charges were recurring until I reviewed my ****** account for unrelated purposes.

Your own logs show that I only used the service once in April 2024, during the trial period, and I never accessed it again. While I acknowledge your policy requiring active cancellation, consumer protection laws, particularly in ********* and *************, emphasize fairness to the consumer. Under Wisconsin Statutes Chapter 100, businesses are prohibited from engaging in practices that can be deemed unfair or deceptive, including retaining funds for services that were not used. Similarly, Massachusetts General Laws Chapter 93A prohibits businesses from engaging in unfair or deceptive acts or practices, especially when these result in unjust enrichment from unused services.

The issue at hand is not about whether terms were technically disclosed but about what is fair under the circumstances. I paid $161.55 for a service I never used beyond the trial, and while I appreciate the partial refund of $79.80 for July, October, November, and December, retaining $79.80 for May, June, August, and September is unreasonable. It is only fair to reimburse me fully for the unused months.

Additionally, I am actively working with my bank to resolve this matter through a chargeback. Chargeback fees, which your business would incur if the dispute is resolved in my favor, could exceed the cost of the remaining refund I am requesting. Resolving this matter amicably would save both of us time and resources.

Given the facts of the situationmy belief that I canceled, my lack of service usage, and the principles of fairness emphasized by consumer protection lawsit is only reasonable that I be fully reimbursed for the unused months. Please let me know if there is any additional information I can provide to help resolve this matter promptly.

Sincerely,
Marshall

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********

Business Response
Date: 01/13/2025
To Whom It May Concern;
We understand where ******** ******* is coming from. As stated on our previous response, as much as we want to process a refund on our end, a chargeback has already been filed and we are now unable to do anything on our end. Please reach out to your financial institute for updates on your chargeback. Please let us know if there's anything else we can help you with.
Sincerely,
The Infotracer.com's Support Team
Initial Complaint
Date:01/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/1/2025 I signed up for this service. On the same day I sent them an email through their provided support email address in the confirmation email, on how to access the reports and then I sent another email on the same day requesting my subscription be cancelled. I never received any response. on 1/8/2025 I received an email saying my account was charged. I sent another email telling them I had cancelled this service on 1/1/2025 and that their contact phone number does not work. I never received a response. On 1/9/2025 I receive a response to one of the emails I sent on 1/1/2025 about issue with accessing the the reports. They said I dont have an account! I still have not received any response to the several requests for cancellation. My account needs to be refunded immediately.
Business Response
Date: 01/09/2025
To Whom It May Concern;
I sincerely apologize for the inconvenience. I have checked and can see that your account was not properly set-up, but the payments went through. This is not an experience we want our customers to have. Rest assured, we will do our best to improve our services further.
I went ahead and processed a refund of $2.95 and $24.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
The Infotracer.com's Support Team
Initial Complaint
Date:01/05/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They will not let me remove personal data from their opt out process. It repeatedly shows "Seems like you are too fast on the request confirmation. Please wait about 5 seconds and try again. Sorry for the inconvenience." no matter how long I wait. It seems that they are attempting to prevent removal of data.
Business Response
Date: 01/06/2025
Hi ******,
We sincerely value your privacy and apologize for the issue with the confirmation link; nevertheless, please be aware that we have implemented this confirmation step for security reasons to secure your information. Our Technical Support Team investigated this issue and found no errors in submitting a request. To avoid this error, we recommend waiting at least 30 seconds before confirming your action.
However, since you gave us more details during your BBB complaint, we have taken the necessary steps to remove any reports related to you or containing your personal information from our database. Thank you for bringing this to our attention, and we appreciate your understanding.
Sincerely,
The Infotracer.com's Support Team
Customer Answer
Date: 01/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

****** *******
Initial Complaint
Date:12/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
unable to remove my info from opt out on the website **************************==opt out is only for name, need to opt out phone number: (BTW, result is wrong)************
Business Response
Date: 01/06/2025
Hi MC,
We apologize for the inconvenience this has caused you. We understand the importance of privacy and would like to inform you that your phone number has been removed from our database. However, the Report ID number you provided is not a static number and cannot be used within our systems to locate your report. Accordingly, please provide us with your full name and address. We will only use the information provided to locate your report and for no other purposes.

Thank you for bringing this to our attention, and we appreciate your understanding. We look forward to hearing from you.
Sincerely,
The Infotracer.com's Support Team
Initial Complaint
Date:12/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company will not honor data removal requests. After going through the process and clicking the confirmation email you are brought to a web page that states: "Seems like you are too fast on the request confirmation. Please wait about 5 seconds and try again. Sorry for the inconvenience."There is no way to finish removing your data from their website online.
Business Response
Date: 01/02/2025
Hi ****,
We sincerely value your privacy and apologize for the issue with the confirmation link; nevertheless, please be aware that we have implemented this confirmation step for security reasons to secure your information.

However, since you provided additional details during your BBB complaint, we have taken the necessary steps to remove any reports related to you or containing your personal information from our database.

Thank you for bringing this to our attention, and we appreciate your understanding.

Sincerely,
The Infotracer.com's Support Team
Initial Complaint
Date:12/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not able to remove my private information from their website. Their website has caused my identity to be stolen and blackmail to occur.When I search for my name, it says that my data is not present. However my data is present when searching for my phone number.
Business Response
Date: 01/02/2025
Hello ******,
We sincerely value your privacy and apologize for any inconvenience you may have experienced. Please know that we take these matters very seriously, and I want to assure you that your concerns have been thoroughly addressed.

Additionally, since you included your phone number in your BBB complaint, we have taken the necessary steps and removed your phone number information from our database.

If theres anything else we can do to assist you, please dont hesitate to let us know.
Sincerely,
The Infotracer.com's Support Team
Initial Complaint
Date:12/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased what I believed would be a detailed vehicle history report from ************************** for $2.95. However, the information provided was minimal and much of it was incorrect. To make matters worse, I later discovered that this purchase somehow enrolled me in a recurring subscription, which I was not made aware of during checkout.I have since canceled the recurring subscription, but I want my $2.95 refunded. I contacted customer service, but they refused to issue a refund, claiming that since I used their service, the trial fee cannot be refunded. This is unacceptable, as the report failed to provide accurate information, which was the entire purpose of my purchase.Initially, I filed a BBB complaint against what I later learned was the wrong GoodCar company. A representative from that company called me to explain the mistake and shared that, coincidentally, they had received a call earlier today from another customer experiencing the exact same issue with **************************. That customer, like me, was unknowingly signed up for a recurring subscription.This pattern of complaints suggests that ************************** is operating unethically, misleading customers during checkout and providing inaccurate or incomplete reports. I am requesting a full refund of $2.95 for this misleading and unsatisfactory service.
Business Response
Date: 12/05/2024
To whom it may concern,
I would like to let ********* ******* know that this BBB complaint is filed under Infotracer.com, but ********* ******* subscribed to a partner site GOODCAR trial service for $2.95.
After careful review of this complaint, I can see that this customer contacted our *********************** Team via email. Our system indicates that one of our dedicated ************* Representative responded to this customer's concern.
On the checkout page of GOODCAR if the customer chooses to cancel their account within the trial period, the trial fee will be the only amount billed. If the account is not canceled after the trial period, the customer will be charged the monthly billing fee. Customers must agree to the billing terms before payment is accepted.
Please see GOODCAR's Terms of service here:
***************************************************
It appears that ********* ********* GOODCAR account has been refunded $2.95. The account was canceled and refunded on 12/05/2024. Please allow 3-5 business days for the refund to process. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
The Infotracer.com's Support Team

Customer Answer
Date: 12/05/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I, along with other customers, were not aware that we were signing up for a subscription service so you really need to make that much more clear. Additionally, the information on the report for the car I was interested in was inaccurate and incomplete; hence, the reason for the request of the initial fee. I just checked my credit card and do not see a credit for $2.95. Please make sure the refund is issued and that the subscription has been cancelled.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*********

Business Response
Date: 12/05/2024
To whom it may concern,
All refunds were processed as discussed in our initial reply and have been confirmed as settled by our payment processor. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. Since the refund was just processed today, it usually takes 3 to 5 business days for the funds to reflect on the customer's account. We kindly ask that ********* Mitchko reach out directly to their bank or financial institution for further help on the matter. If additional questions arise that require our support, our ************* Team is on hand 24/7 via phone, chat, and email at **************************.
Sincerely,
The Infotracer Support Team

Customer Answer
Date: 12/05/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Please confirm that the recurring billing has been disabled as well.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*********
Initial Complaint
Date:11/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ran a search history of a vehicle trying to find previous owner. The website indicates that is shows previous owners in the report for an additional fee if you buy the premium service. So I paid the fee but when I got the report it none of the information that it supposedly said it had. False advertising at its finest. I hope someone else sees this and doesnt waste their money on it.
Business Response
Date: 12/02/2024
Hi ******,
Im sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses peoples databases to verify that the person exists in *****************, and is just a preview of the possible results available once you've subscribed to our services.

I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Drivers Privacy Protection Act (DPPA) protection. Since we were not able to provide what you needed, we have processed a refund of $12.90. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
********************
***************
Initial Complaint
Date:11/05/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have never used this company in any sort of fashion. I learned about 11 months ago that they were selling my information and I requested they stop. They have told me they will only stop if I provide them with PII (such as my birthdate and full name) over unsecured methods (email or phone). I am not dumb enough to fall for such a scam, so I'm hoping the BBB can step in and force them to stop illegally selling my information. I have asked them to provide proof that I ever gave them the information that they're selling and they have refused. I've asked them to tell me who they got my information from and they have refused. From what I can tell from searching online, they are known for stealing people's data and selling it to the highest bidder. I've attached my most recent conversations with Infopay after I got another company (Icogni) to act as my agent in dealing with scammers like Infopay.
Business Response
Date: 11/11/2024
To Whom It May Concern;
We are in receipt of the BBB Complaint filed by ***** R. ******** regarding his request to remove his information from our platform. To provide additional context, InfoPay, **** (d/b/a InfoTracer.com) first received a request from Mr. ******** on November 14, 2023 to remove his information from our platform. We complied with this first request on December 21, 2023. Less than one year later, on October 10, 2024, Mr. ******** made a second, duplicative request through a third-party, Incogni, to remove his information from our platform. Due to a technical limitation that we identified, we did not immediately become aware that this was a duplicative request and Incogni did not inform us that it was a duplicative request.

In his second request, Mr. ******** included a new email address that included a new name which appeared to be for a second individual who was not making their own request. The new email was ***********************************. Because the request was only made on behalf of ***** R. ********, and this email appeared to be associated with another individual, InfoPay asked for Mr. ******** to verify his request by providing additional information. Mr. ******** refused to provide the additional information and to date, we have not received the information needed to verify his request.

After we received his BBB Complaint, InfoPay became aware that it had previously complied with a request from ***** R. ******** in 2023. As such, InfoPay does not currently maintain any information related to this individual.

InfoPay takes its regulatory compliance, including its privacy compliance, seriously and is committed to continually maturing its practices to meet evolving legal requirements. Please let us know if we can provide any additional information or if you have any questions.

Sincerely,
The Infotracer.com's Support Team
Customer Answer
Date: 11/11/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

This is the first time Infopay has said anything about the inclusion of my wife's email. That is because she was receiving emails from them with my name attached. Which is what the third party company identified. Since they have my name attached to that email, it should be no issue for them to remove it.
However, if they are claiming that they also have my wife's data. I would ask that they provide proof that she gave them permission to sell her data and to explain how they acquired her data. They still have refused to comply with my request on how they obtained my data. I know there are a lot of shady businesses that operate in such a manner, but I was hoping that based on their BBB and ****** reviews that they might actually be on the up and up.
Also, since it wasn't clear in their reply, were they asking for my wife's DOB in being tied to my email? Or her DOB being tied to her email and my name? Her name was never included, just her email. So now, I'm even more concerned about how much data Infopay may have illegally obtained on my family. I think we need a third party to review their records because I am now concerned that they might have my underage children in their databases as well.
And once again, I am not understanding why I have to prove anything to the company when they have yet to explain where they obtained this data from. I had never heard of Infopay before I found them on a list of companies selling my data. My wife, children, and I have rights concerning who is allowed to buy and sell our data.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 11/21/2024
To Whom It May Concern;
We are in receipt of ***** R. ********* response on 11/18/2024 to InfoPay, **** (d/b/a Infotracer.com) response to his BBB Complaint. Our original response, provided on 11/11/2024, outlines InfoPays response to the requests received from Incogni on behalf of Mr. ********* However, to provide additional context in response to Mr. ********* comments, InfoPay wants to clarify that any communications with Mr. ********* wife were as a result of his third-party representative, Incognis inclusion of Mr. ********* wifes email in his request. InfoPay has not communicated with Mr. ********* wife outside of the context of the request received from Incogni.

Additionally, as provided in the Infotracer.com privacy policy, available at *********************************, InfoPay obtains information from publicly available sources and records.
Please let us know if we can provide any additional information or if you have any questions.
Sincerely,
The Infotracer.com's Support Team

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