Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 9 2024 I had a breach of my laptop after trying to cancel Norton virus protection thought I was talking with ****** *** and was transferred to ************************** They said they would remove the person in my laptop who was doing charges. They also said I could get Kapersky protection included for $499.00 US dollars for 5 years.I had Kapersky on my laptop already so when I was ready to expire in about 3 weeks I contacted them ( allround ) and asked for anm activationcode they told me that as of Oct.2023 it was not available in ****** anymore. and suggested I go with someone else. I explained that I do not want some othee company and asked for a partial refund. Was told to call back today but now I cannot reach anyone there at the number they provided. I am being ********** is only recently that we discovered numerous complaints about this company and how they have scammed so many folks.And for the record I have paid Kapersky for a 2 year plan its only goverment phone and computers that ******** is not allowed.I am looking for a charge back from my credit card company as they have not provided the service as per agreement. I do have emails from them regarding our agreement let me know if you need to see them and will forward them also. not sure how to copy them a a Jpeg.

  Customer Answer

  Date: 02/26/2025

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 03/02/2025

  Dear [Customer's Name],
  We appreciate your feedback and would like to clarify your concern regarding the services provided by Allroundfix LLC.
  Our records indicate that you have availed of the Kaspersky antivirus for a complete one-year period, along with technical support, which has been actively utilized throughout the year. Given this, we respectfully disagree with your claim that you have not received the service.
  However, as a goodwill gesture, we are still willing to assist you further, whether it be with software support or any related services. Please let us know how we can help.
  We value our customers and are committed to providing the best possible support. If you have any further queries, feel free to reach out.
  Best regards,

  Customer Support Team

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Louis

   

   

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/14/2024, I purchased a 5 year Norton Security Premium subscription from Allroundfix, LLC for $299.99 for up to 10 devices. When the renewal for year 2025 became due, they installed Norton 360 Deluxe which only includes 3 devices. After contacting them several times over the past 2 weeks, they will not upgrade me to Norton Security Premium. This is what was agreed on when I bought the services. The original purchase included 1 year free technical service. Now they want to charge me $99 for 1 year for technical service before they upgrade my Norton 360 back to Norton Security Premium. I refuse to be conned out of $99. All I want is my original agreed upon Norton Premium for 10 devices or a refund of the remaining 4 years that I purchased. Beware of Allroundfix......

  Customer Answer

  Date: 02/11/2025

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 03/31/2025

  Dear Customer,

  We appreciate the opportunity to address the complaint filed by ***** regarding their Norton Antivirus subscription.
  The customer originally purchased a Norton Antivirus subscription for 3 devices for 5 years at an agreed-upon price. This subscription has been active and successfully used by the customer for the past year without any issues.
  Recently, the customer approached us requesting a Norton Antivirus subscription for 10 devices at the same price they had previously paid for 3 devices. We clarified that their original purchase covered only 3 devices, as reflected in the invoice, and an upgrade to 10 devices would require an additional payment of $99. Despite our willingness to accommodate their request at a minimal additional cost, the customer declined and subsequently filed a complaint.
  We strongly deny any claims of failing to renew their existing subscription, as their original 3-device subscription remains active. This complaint appears to be an attempt to pressure us into providing additional services beyond what was originally purchased.
  At Allroundfix LLC, we prioritize customer satisfaction and transparency in our services. We are happy to resolve any legitimate concerns but cannot accommodate unreasonable demands that contradict the terms of the original purchase.
  Thank you for your time and consideration. Please let us know if any further clarification is needed.
  Sincerely,

  Allroundfix

  Customer Support Team.

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:01/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Said they were associated with ***************. Charged me $399 for 3 years. I only got 1 year. Lied that they were the only tech company with ******. May have caused problems with my computer. I was already with ****** and did not need to spend any more money.

  Business Response

  Date: 02/21/2025

  Dear Customer,

  Thank you for bringing your concerns to our attention. We take customer satisfaction seriously and appreciate the opportunity to clarify the situation.
  Upon reviewing your purchase details, we would like to reiterate that we are an authorized reseller of Norton products, and at the time of purchase, we clearly outlined the terms of your package. You purchased a 1-year ****** subscription along with an additional 1-year technical support service, both of which were successfully provided to you.
  We understand that after a year of usage, there may be some confusion regarding the original terms of your purchase. However, we want to assure you that we delivered exactly what was agreed upon at the time of sale. If you have any further concerns or need assistance with renewing your services, we would be happy to help.
  Please feel free to reach out to our support team

  Customer Support Team

  ********************** LLC

• Initial Complaint

  Date:12/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid all around fixed LLC for five years of ****** back in October 2023. ****** did not receive payment and I do not have virus protection for any of my items I contacted ****** and They told me to contact all around which I did and got no help from them at all. This place is a scam and should be shut down immediately. Im sure Im not the only one thats out a lot of money and receive nothing in return.

  Business Response

  Date: 01/03/2025

  Dear Customer,
  Thank you for bringing this matter to our attention. We appreciate the opportunity to address your concerns.
  Upon reviewing your case, we would like to clarify the following:
  Subscription Period:
  You purchased McAfee and a one-year tech service subscription from us in October 2023. This subscription was valid until October 2024.
  Current Status:
  As of December 2024, the tech service subscription has expired. However, the ****** antivirus subscription remains active as it is separate from the tech services and comes with a one-year validity, which ends in October 2024.
  Extension Option:
  Customers are eligible to extend the McAfee antivirus subscription free of cost before the expiration. Unfortunately, we did not receive any request from you for an extension.
  If you wish to discuss this matter further or explore renewal options, please feel free to reach out to us at [your contact details]. We are committed to resolving this issue promptly to your satisfaction.
  Thank you for your understanding and cooperation.
  Sincerely,

  Allroundfix Customer Support

• Initial Complaint

  Date:12/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December7,2024 $399.99 Allroundfix Was is not authorized by ****** to provide five year contract for ********** Before they told me, they were a third-party entity they had installed one year of Norton 360 I want a full refund

  Business Response

  Date: 01/03/2025

  Dear Customer,
  Thank you for reaching out and providing the opportunity to address your concerns.
  We would like to reiterate and clarify the following:
  Product and Service Details:
  You purchased a one-year Norton360 subscription for three devices and a one-year technical support service from Allroundfix LLC, an authorized reseller of Norton.
  Independent Reseller:
  As explained during your purchase and as acknowledged by you, Allroundfix LLC operates as a third-party independent company and an authorized reseller of ****** products. We ensure transparency in all our communications to avoid any confusion.
  Resolution and Support:
  We are committed to providing quality service and are more than willing to assist you with your concerns, even beyond our standard practices. However, we kindly request that you contact us directly so we can resolve this matter efficiently.
  We value your business and remain ready to provide support. Please do not hesitate to reach out to us at ************.
  Thank you for your cooperation and understanding.
  Sincerely,

  Allroundfix Support Team.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 21, 2024 I called Norton because I was concerned that I was spending so much money on Norton 360 plus a number of optional applications. The Norton *** suggested that I call Allaround Fix. (I've called Norton back since having problems with Allaround Fix. They say that no one there would have suggested them, but in fact someone did.) He stated that this was a company with whom ****** worked who could bundle these altogether for a lesser cost. I called them a purchased a "Computer Repair + Norton 360 Deluxe for 5 Years (Firewall Features)" program that covered both my PC and laptop. They installed it on the computers. Since then, they have said that they cannot help me unless I purchase an additional defrag program for another $299+. They call back every few weeks and ask if I am ready to purchase it. I am very disappointed in being told that they would initially take care of everything and then be told otherwise since that initial time. I now believe that I was lied to and wonder why someone from ****** would have recommended them. I now have this 5-year plan at a cost of $99.20/year that I cannot use.

  Business Response

  Date: 11/07/2024

  Dear Customer,
  Thank you for bringing this matter to our attention. We appreciate the opportunity to address the concerns raised by our valued customer.
  The customer in question purchased a Norton Antivirus software subscription and computer support services from us, and we are pleased to note that she has utilized these services fully and has previously expressed satisfaction with both the product and our support. We believe this reflects our commitment to providing quality assistance and technical support.
  The customer has raised this complaint nearly 10 months after her initial purchase, and just before her one-year subscription for support is set to expire. We want to clarify that her subscription remains active, and she is welcome to continue using our support services until the end of the term.
  In line with our policies, we do not engage in outbound sales calls to our customers for renewals or additional services. Instead, we send email reminders when subscriptions are approaching renewal to provide a smooth and uninterrupted experience. We view this as a healthy business practice that allows our customers to plan for ongoing protection without pressure.
  We are committed to customer satisfaction and remain available to assist her with any ongoing technical support needs for the duration of her subscription.
  Thank you for your understanding.

  Customer Support Team,

  ********************** LLC

  Customer Answer

  Date: 11/10/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ

   Please see my response in the attachment.  
  Appreciatively,

  ******* *****

   

   

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2 yr. ****** plan with this company that I found on a Norton protection plan on September 1 / 2024 for $****** that covered up to 3 devices. The charge went through for ****** September 1 2024 My problem with my devices being hacked was never resolved. I reached out to them on the 24 hour number I was given for tech support. I was put on hold with a recording saying someone will be right with me and 5 minutes later the call was disconnected.I received a notice this morning when I tapped on the app to do a security scan only to get a message that my subscription has expired!I went to my email to find the copy of my subscription they said they sent me only to find an email sent oct 5 that said my subscription started in August and payment was due oct 5th which meant they tried to put another charge through for ****** .Fortunately my card number has changed and they were not successful at getting more money. I have disputed this charge this morning with my credit card ********** not purchase anything from this company!

  Business Response

  Date: 10/23/2024

  Dear ***** *****,
  I hope this message finds you well. I wanted to take a moment to address your recent concerns regarding your purchase of Norton 2 Years for 3 Devices, made on August 21, 2024, and the technical support provided for your devices.
  It seems there has been some confusion regarding the situation. After you purchased the Norton security license, we successfully helped resolve the issue you were experiencing with your computer and phone, including the problem you mentioned about receiving text messages. We also provided continued technical support to ensure your devices were secure.
  However, it appears you disputed the entire amount of the purchase and received a refund, despite receiving both the software and support services. While we understand you may have felt that your devices were compromised at the time, I want to assure you that no evidence of hacking was found during our assistance. It seems that, in a state of confusion, you reached out to multiple support channels, which may have added to the misunderstanding.
  Given that you have already been refunded the full amount and the services were provided as agreed, its unclear why there is a further complaint. Our aim is always to provide the best service possible, and we regret any frustration you may have experienced.
  If there are any remaining concerns or issues that we can assist you with, please dont hesitate to reach out. Were here to help and clarify any confusion that may still exist.
  Thank you for your time and understanding.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Norton to fix a virus on my computer and Allroundfix answered the call and fixed the problem. They asked for the renuwal of the subscription and offered a one year or three year price. Since the three year offered a savings I chose this renewal and paid with a credit card the amount of $ ******. Invoice reference #9bdbe2b181877ddcb98673f6755b337656285bc dated 10/9/1923

  Business Response

  Date: 11/07/2024

  Dear Customer,
  Thank you for notifying us about this concern. We take customer satisfaction seriously and are committed to providing high-quality services to all our clients.
  The customer initially reached out to us for assistance with multiple devices, including his computer and three additional devices. He expressed interest in long-term security and technical support for all his devices. Our team thoroughly diagnosed and resolved the issues across his devices and installed licensed, paid security solutions as requested. At the time, the customer indicated full satisfaction with our services, and we have not received any subsequent communication from him indicating dissatisfaction or requesting further assistance.
  We are therefore unsure why this complaint has arisen, as no specific issue was highlighted in his statement. If the customer has any unresolved concerns or questions, we encourage him to contact us at our toll-free support line. Our team remains dedicated to assisting him and ensuring his continued satisfaction.
  Thank you for your attention to this matter.

  Customer Support Team,

  ********************** LLC

  Customer Answer

  Date: 11/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Gentlemen, while I agree that they did correct my computer, the fact remains that they held themself out as Norton and charged me $999 for three years of service. ****** obviously did not receive this payment since they charged me in both 2023 and 2024 for the following years respectively. ****** also advised me that they do not offer three year subscriptions. Therefore I believe that a refund for the second and third years is expected.
  Sincerely, ****** ***** 

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/3/2024 they tried to enroll my computer on internet but could not do. paid them money they said they would reimburse me. waiting. mean while their tech took over my computer himself. tried for seems like over hour or so. said he would try again in the mourning. i said never mine return me my **** money. the next day locked out of my ******** account. caint get code on e-mail. called them back asked to put my computer back way it was. they said they not at fault. didnt do nothing. but they changed ********* account so they could receive code still never got code.

  Business Response

  Date: 09/09/2024

  Response from Allroundfix LLC:
  Dear ******* Wilson and the Better Business Bureau,
  Thank you for bringing this matter to our attention. We understand that customer satisfaction is essential, and we always aim to provide the best possible service.
  Regarding the situation in question, we would like to clarify a few key points:
  The customer requested that multiple issues with their computer be resolved within a very limited time frame of 10 minutes. Given the complexity of the issues, it was clearly communicated that this was not feasible. Properly diagnosing and addressing the problems required more time than the customer was willing to allow.
  Despite the unrealistic expectations, we made every effort to meet the customers needs. However, due to time constraints, the work could not be completed to the customers satisfaction.
  As a gesture of goodwill and in the interest of customer satisfaction, we immediately refunded the full amount of $149.99 on the same day of service, even though our team dedicated time and resources to addressing the customer's concerns.
  We believe we acted fairly and professionally throughout this process. We regret that the customer is dissatisfied but stand by the level of service we provided. We hope this clarifies the situation, and we remain committed to assisting our customers with their technical needs in the future.
  Thank you for your understanding.
  

  Sincerely,
  Customer Support Team
  ********************** LLC

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After calling a number that popped up on my Norton sevice. AllinOneFix awnsered and convinced me for my career plans I needed there service. They promised me 3 years service.I IMMEDIATELY began having issues with my computer. Navagating by itself, going into emails and personal Information, I called them several times thenext few days,they tried to get me to buy a computer. I was unable to do that.I called the next day as troubles continued..a message saying a storm blew their business down.Thats where they left me. Like a sucker. I am trying to learn a new industry,and my ability to function was wounded

  Business Response

  Date: 09/09/2024

  Response from Allroundfix LLC:
  

  Dear ******* Oury and the Better Business Bureau,
  Thank you for the opportunity to address this complaint. We take customer satisfaction seriously and want to provide an accurate account of the situation based on our records.
  Initially, we successfully resolved all the issues with the customers computer, including installing a licensed Norton security package with a 3-year subscription. At the time of service completion, the customer expressed satisfaction with the results.
  A few days later, the customer contacted us regarding a new issue with the touchpad. Upon diagnosis, we determined that it was a hardware-related problem, which we explained could not be fixed through software or remote means. Given the age of the computer, we suggested two options:
  Replacing the touchpad through one of our home technicians.
  Considering the purchase of a new computer, as extensive repairs to older devices may not be cost-effective.
  Additionally, we assured the customer that if they decided to purchase a new computer, we would transfer the existing support plan and Norton security package at no extra cost. The customer stated they would consider the options and get back to us but has not reached out since.
  We believe that we acted in the best interests of the customer by offering practical solutions and transferring their support and security plan at no additional charge. We are still open to assisting the customer further if they choose to move forward with any of the suggested options.
  Thank you for your attention to this matter, and we remain committed to providing excellent service to all our customers.
  

  Sincerely,
  Customer Support Team
  ********************** LLC