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Business Profile

Mutual Funds

Fidelity Investments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mutual Funds.

Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fidelity Investments has 81 locations, listed below.

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    Customer Complaints Summary

    • 1,356 total complaints in the last 3 years.
    • 587 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was signed up for **** with no letter stating such and they started pulling money from my paychecks. When I called they kept stating that I wouldnt be able to get my money that they took without my knowledge unless I had a natural disaster or death. They told me before I would be able to and took my banking info and then say they cant do anything.

      Business Response

      Date: 03/31/2025

      Dear Better Business Bureau: 

      Your organization forwarded Fidelity a complaint from ****** **********. We wanted to make you aware we that contacted Ms. ********** by phone on March 31, 2025, to address the her complaint. We consider the matter fully reviewed and resolved.

      Sincerely, 

      Fidelity Investments 

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a scam call. I did not give them any personal information. However, they were aggressive and I have a low threshold for identity theft risk so decided to lock down all of my bank and brokerage accounts until I could change my phone number, email, and address on my accounts. I called ********************** the night of the call and locked down my account. When I got home, I changed the information on my Fidelity profile as described. A couple of days later, I call to unlock the account and they wont let me. I have to call back to speak to the Fraud Team. The Fraud Team told me I cannot unlock my account unless I download a third party app (increasing my risk for malware and identity theft) before they will unlock my account. I dont have time to do this during that phone call so they tell me to call back later. I do that. Unfortunately, the Fidelity has completely blocked me from even seeing my account now. ********************** wont tell me anything about my account. They wont allow any transactions and they wont unlock my account. They acknowledge that they know it is me but still will not allow any access to my funds. I want my money back! The phone number on the account is ************.

      Business Response

      Date: 03/31/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ******* ******. We wanted to make you aware we emailed the client on March 28, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in regards to my late husbands pension plan through ***** Service at Fidelity. In december ************************************************************ to start receiving my husbands benefits, I never received the papers to sign, I called the company and spoke with a representative and they said they would look into it. So from my understanding they have been trying to contact the corporation to see what the hold up and I was informed that no one from ***** is replying back to the reprentatives to give them an update. This normally takes a few weeks to start receiving the pension, I have been waiting for 4 months and I am not getting nowhere with this. I have been calling every week to see if there has been an update and they tell me no, I am really fed up and don't know where to look to in order to get some type help or result on what is owed to me.

      Business Response

      Date: 03/31/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from *** *******. We wanted to make you aware we called the client on March 28, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:03/24/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke to Fidelity representative on March 12th I told them to sell all of my fidelity semiconductor shares they did not sell my shares until Thursday March 13th the stock price was lower than what it was when I told them initially to sell I'm losing $2,881.36 because they did not sell when I asked them to sell. I want the stock price for the day that I initially told them to sell my shares they are refusing.

      Business Response

      Date: 03/27/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ******* *********. We emailed the client on March 26, 2025, to address the client's complaint. We consider the matter thoroughly reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:03/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am filing this complaint regarding a joint account I requested to be closed two months ago. I contacted Fidelity at that time and spoke with an agent who assured me that the joint account had been fully closed.Since then, I have followed up and been repeatedly assured by Fidelity representatives that the account was indeed closed. However, I have just discovered that the joint account is still open and currently holds a balance of $12.28.This is unacceptable. The account should have been closed as originally requested and confirmed. I am requesting the following immediate resolution:1.Close the joint account without any further delay.2.Transfer the remaining balance of $12.28 to my wifes *************** account on file.This matter has taken far too long to resolve and reflects a serious breakdown in communication and follow-through on Fidelitys part.Please respond with confirmation that the account has been closed and the balance transferred.

      Business Response

      Date: 03/25/2025

      Dear Better Business Bureau: 

      Your organization forwarded Fidelity a complaint from ***** ******. We wanted to make you aware we emailed the client on March 25, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely, 

      Fidelity Investments 

    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to order checks for my Fidelity account. It gave me an online form to capture my signature. When selecting Finish, it said all the tags were not signed. Thats a lie. The message on the screen even said, You have completed all required fields. I would have submitted this issue to Fidelity directly, but Fidelitys communications center doesnt allow you to send messages to Fidelity on it.

      Business Response

      Date: 03/25/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ******* ********. We wanted to make you aware that we emailed the client on March 25, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called into fidelity investments to cash out a 401k plan I have with them. The first ******** service *** was not helpful and stated I could not have access to my money I gave to fidelity for up to 5 weeks. I asked to speak to a manager multiple times before I was allowed to speak to one at which time there were kids screaming in the background. Very unprofessional. I finally talked to a manager who said Im not entertaining your complaint and stated they have no record of disclosing to me that my funds were not going to be available for up to 5 weeks. They couldnt give me any more information and was very rude during the entire interaction. Would have been better off setting up an account with my local bank. Very unprofessional, rude, and holds your money from you.

      Business Response

      Date: 03/26/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ******* *****. We wanted to make you aware we sent the client a letter on March 25, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      *** *.
      Fidelity Investments

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company closed my account for NO reason with MY money in it and refuses to return it. When I called in to inquire about the account closure they told me they didnt have to disclose anything to me and I would NOT be receiving my money back.

      Business Response

      Date: 03/24/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity an additional complaint from Aspen ***** under the above-referenced case ID. We replied directly to the customer in an email sent today, March 20, 2025. We consider the matter thoroughly reviewed and resolved.

      Sincerely,

      Fidelity Investments

      Customer Answer

      Date: 03/26/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Aspen

      I didn't receive any correspondence from anyone. 

       

      Business Response

      Date: 03/27/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity an additional complaint from Aspen ***** under the above-referenced case ID. We replied directly to the customer in an email sent today, March 27, 2025. We consider the matter thoroughly reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:03/20/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against Fidelity Investments Unjustified Account ****************** Funds To the Better Business Bureau,Fidelity Investments closed my accounts without explanation and has failed to return my funds, despite multiple attempts to resolve the issue. Their lack of communication and transparency has been extremely frustrating.On December 12, 2024, I attempted to log in and saw that my account was blocked, with instructions to call customer service. After calling, I was subjected to vague security-related questions, even though I have no fraud or identity theft issues. I use a professional security service to monitor my identity, and no issues were detected.After answering their questions, Fidelity closed all my accounts without providing a reason. They then required me to mail or fax copies of my IDwithout offering an email option. I mailed two forms of ID along with my contact information.Since then, I have received no response. My funds remain unavailable, and Fidelity has ignored all follow-ups.I also filed a complaint with *****, but Fidelity has not responded to them either as far as I know.Desired Resolution:1. A written explanation for the account closure and withholding of funds.2. Immediate release of my funds.3. Improved customer service and dispute resolution policies to prevent similar issues for others.This experience has been incredibly frustrating, and Fidelitys lack of communication is unacceptable. I hope the BBB can assist in getting a resolution.

      Business Response

      Date: 03/24/2025

      To *************************************************** forwarded Fidelity a complaint from *** ******. We wanted to make you aware we emailed the client on March 21, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So February 26 they decided to block my account after receiving my ******* deposit from the *** and havent tried to give me my money back they being rude I been calling since February its been rough since they did that

      Business Response

      Date: 03/24/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ******** J. ******. We wanted to make you aware we emailed Me. ****** on March 21, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    Fidelity Investments is NOT a BBB Accredited Business.

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