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Business Profile

Mutual Funds

Fidelity Investments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mutual Funds.

Reviews

This profile includes reviews for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fidelity Investments has 81 locations, listed below.

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    Customer Review Ratings

    1.23

    Average of 210 Customer Reviews

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    Review Details

    • Rebecca P

      Date: 07/09/2025

      Once your funds are at Fidelity, they do everything possible to prevent or make it difficult to withdraw your money. I attempted to pull out money and then decided to close my account because of the runaround I got on every request. The customer service experience is terrible because the agents are restricted from solving actually our problems. Every hurdle to prevent you getting your money out is offered up. They can't even tell you an *** on a service level; instead they have to send you a document full of legalese which didn't even have SLAs.

    • chataqua j

      Date: 07/03/2025

      My mother passed in 2014. She had a 401k with my father listed as beneficiary. My father passed this past November. I am the next blood relative and have been trying to collect the 401k owed to my family since February. I have turned in every bit of my paperwork requested but every time the 30 day period for paperwork review is about to close they company adds on more paperwork for me to acquire. I was asked to make a small estate and get a rein number. Ive done that and now fidelity is asking for me to get a probate estate. When I asked why I wasnt give a clear answer. I admit I was irate but its because Im grieving and although people keep saying sorry for my loss its cold and they turn around and draw out the process even more. They didnt even know my mom passed even though I faxed her DC 3 separate times after she passed. Every time I call its like Im starting over and I have to tell them both my parents are dead at least three times per call. The phone calls are well over and hour each time and none of the information is transparent or helpful. I want the funds owed to my family and I never want to mention fidelity again! Im honestly ready to sue.

    • Stephen S

      Date: 06/26/2025

      I Tried to withdraw money from my cash account and found out that it would be three weeks before i got my money. How is it possible to hold a customers money for three weeks. i have quite a bit of money in this account but I'm in the process of closing it now! They are quick to take it in but not to pay out!

    • Sabrena L

      Date: 06/24/2025

      Fidelity does not protect their clients' funds. My account had 17 fraudulent charges on it infidelity never reached out to me about the situation nor have they refunded me my money reimburse me in no type of way and I will never bank with them again they do not protect their clients. I got over 600 some dollars taken from me infidelity never helped me with this situation.

    • Michael s

      Date: 06/22/2025

      One of the worst companies out there. I have money that I cant seem to get ahold of from my 401k. One of the basic jobs of an investment company is to manage invest your money but have it available as its your money. I have wasted time and money on numerous occasions trying to get money out of my 401k and they cant take care of it. They even told me that I was diseased as a reason. Just one of the worst companies. I have one of thier investments folks trying to get us to invest in annuities. I will NEVER do any business with Fidelity and will make sure to let others know of the debacles that fidelity done. Just a horrible company

    • Ashley E

      Date: 06/20/2025

      Horrible customer service. More than two hours in wait time so far and two weeks without help. Randomly my card stopped working since someone internally turned it off. Still can't use my card, paying doctors out of pocket due to this. Circles on the phone and keep transferring me to different departments.

    • George S

      Date: 06/18/2025

      BEWARE....Fidelity is notorious for "FREEZING" accounts and "FREEZING" access to your account and money. I will be contacting the head of the Banking and ***************** of ******** and seeking to initiate a class action lawsuit.

    • Lisa H

      Date: 06/16/2025

      Hello everyone! Just trying to let us all know that after so many attempts of trying to get myself a reliable and trusted firm to help me recover all my missing funds for so many years now, I kept falling in to the hands of fraudulently user on several occasion which made me heartbroken and gave me a lot of trust issues that almost led me to giving up my trier. One day, I came across barrister *****, but due to what I've experienced in the past, I doubted them at first but later i decided to give it a try and that was the end of my nightmare. I opened up to their firm and they helped me with a great service of assisting me recover all my missing funds with additional resources. Please anyone who has lost funds in the past or has been defrauded, I highly recommend barrister ***** as the most fastest and reliable firm that can help you recover all your lost funds. Email contact: *********************************

    • Patrick D

      Date: 06/10/2025

      Fidelity misleads potential customers about their Cash ********************** Account. It has a $1,000 daily limit for depositing checks on their mobile app that is not specified in their features and I am unable to transfer funds from my bank ***************** has been a waste of time opening an account with ********************** to learn that it is not what it is marketed as.

    • Audrey V

      Date: 06/09/2025

      Today was my first time going into Fidelity. My husband has been doing business with them for a while, and I had some questionsnot just for myself, but for our children and family tooso I was genuinely excited to go in. Unfortunately, from the moment I walked through the doors, the experience was horrible. The staff was rude and completely unwelcoming. I honestly felt judged and profiled as soon as I arrived. Its really disappointing, and I will not be doing any business with them moving forward. Its sad because I had high hopes.

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