Mutual Funds
Fidelity InvestmentsThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,357 total complaints in the last 3 years.
- 589 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/26/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been in contact with fidelity for almost a year now about an issue I am having with the ***. They are claiming I have an account with ********************** for which I owe tax on due to unreported income. However, both I and fidelity have found out that there is no such account. The *** requested that I provide an official letter from fidelity stating that they agree that there is no such account. The last time I spoke with fidelity they had me write and send a letter to their client services in ********** and said I would have a response within 7-10 days. It has now been over a month and I still do not have a response. If Fidelity could please just provide me with a letter stating that I don't have an account with them we can both move on to a new chapter in life. Thank you!Business Response
Date: 03/09/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint under Case ID # ******** for **** ******. We wanted to make you aware we emailed the client on March 6, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
Please note that Fidelity Investments previously received a complaint about the same matter from the BBB under Case ID # ********. We previously addressed the issue with the client on September 10, 2024.
We regret if Mr. ****** is unhappy with our responses.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 03/10/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Fidelity Investments contacted me and provided information stating that ******************* is who I have to deal with. I am currently in contact with them as well but the new letter from the *** states Fidelity Investments exclusively. I hope we can reach a better solution soon, one that does not include shifting blame towards another entity. Thank you.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Syed
Business Response
Date: 03/13/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint rebuttal from **** ****** under Case ID #********. We wanted to make you aware we emailed the client on March 13, 2025, to address the client's rebuttal. We consider the matter fully reviewed and resolved. We regret Mr. ****** is unhappy with our response.
Sincerely,
Fidelity InvestmentsInitial Complaint
Date:02/25/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fidelity is continuing to acrue interest on my pension and for almost 2 months now I can not get them to start paying me my monthly pension as I continue to get told its being expedited now for 2 plus monthsBusiness Response
Date: 03/03/2025
To *************************************************** forwarded Fidelity a complaint filed under the above-referenced case ID.
We contacted our client directly on February 27, 2025, and are currently working on a resolution. We consider this matter closed with the BBB.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 03/04/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]I have received several calls from Fidelity in regards to my pension and have tried to apply for it but still cant get in their system and yet another person I spoke to "promised" to get back to me today again to try and resolve it but as of now I am not satisfied by their response and not being able to acquire my funds yet
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 03/11/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ****** ******. We wanted to make you aware we emailed the client on March 11, 2025 to address the client's complaint. We consider the matter fully reviewed and resolved. We regret Mr. ****** is unhappy with our response.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 03/12/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]As of today, March 12, 2025 I still have not received a payment from Fidelity which I was told I would start receiving by Feb1, ************************************************** my bank account their so-called "promises" that everything is done and taken care of remain hollow to me as this has been going on since December of 2024. No one should have to wait and jump through the hoops that they continually add on!! Fidelity's word is worthless and until I get actual results, aka my monthly pension, their emails and words are meaningless!!
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
Date:02/20/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint against Fidelity Investment In 2016 we had 4 accounts at ********************** when NiSource /Columbia Pipeline merger took ******** 2018, we transferred our accounts to ******* ****** because there were too many in-house issues and problems at ************************* May-2024, NiSource /Columbia Pipeline merger made a residual payout.Two of our retirement plans did not receive the residual payouts We spoke to Fidelity representative in *********, **. Representative said Fidelity will expunge the accounts and we get nothing anyway.We complained to ***. On 17-Oc-2024, Fidelity Compliance Director ***** ******** fabricated falsehood that the residual payout of the retirement plans rollover to our personal accounts and later transferred to ******* ******. Fidelity ***** Teunisens fabrication is attached.We want Fidelity to mail us the residual payout for the 2 retirement plans.Customer Answer
Date: 03/03/2025
I have not heard from the business in response to my complaint. Attached is consumer responseBusiness Response
Date: 03/05/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ***** ***. We wanted to make you aware we sent an email to the client on February 28, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 03/10/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Fidelity did not address the issue. See attached.
[YFou must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
******* ****** confirmed that the merger payouts were sent to Fidelity. Letter attached
Fidelity paid us merger payouts for 2 accounts.
********************** pocketed the merger payouts for the 2 retirement accounts.
********************** lied that the retirement accounts merger payouts were co-mingled with the other 2 accounts.
This is how Fidelity steals from clients.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 03/13/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ***** ***. We wanted to make you aware we emailed the client on March 13, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret Ms. *** is unhappy with our response.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 03/13/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[Please see the 3 attachments. Fidelity did not address the missing merger residual payouts. The numbers did not add up, and the numbers are not consistent with the 2024 Form 1099 the Fidelity mailed us
You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 03/20/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ***** ***. We wanted to make you aware we emailed the client on March 13, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret Ms. *** is unhappy with our response.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 03/24/2025
As of 24-March-2025, Fidelity did not address the issue of clients missing residual payout funds.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
*** **** and **** accounts would like to receive our residual payouts of $78.76 and $47.26
We researched this issue before contacting Fidelity.
******** merger took place in July 2016 and the residual payout was made in May 2024.
The residual payout was @ $0.1575245 per share.
Merger administrator told us the residual payout funds were sent to brokerage company holding the stocks during merger in 2016.
******* ****** confirmed with merger administrator that the residual payout was sent to Fidelity where the merger took place in 2016. Letter attached.
We had four accounts at ********************** during the merger in 2016. Accounts listed below
07-2016 Ni*ource - Columbia Pipeline merger
****** accounts shares 2016 Merger @ Residual received 2024 Residual Payout amount
1 Lammar RLT xxx7003 2040 ****** *************.35
2 ***** ***** xxx5986 500 ****** 7-25-2024 78.76
Fidelity accounts
#1 **** ***** *********** 500 Fidelity missing missing
#2 ****** **** *********** 300 Fidelity missing missing
#3 Winsen LP Z75-716243 500 Fidelity 5-9-2024 $78.76
#4 ****** individual Z75-716391 300 Fidelity 5-9-2024 $47.26
account #1 **** should receive $78.76 but did not. Fidelity pocketed the residual payout.
account #2 **** should receive $47.26 but did not. Fidelity pocketed the residual payout.
account #3 partnership should receive $78.76, we did.
account #4 ****** individual should receive $47.26, we did.
Fidelity paid account #3 partnership $78.76 and account #4 ****** individual $47.26
We received $126.02 from Fidelity in May 2024
Fidelity pocketed account #1 **** $78.76 and account #2 **** $47.26
Fidelity pocketed $126.02 from clients accounts
In August 2024, Fidelity *ugarland branch told me that Fidelity will respond that Fidelity expunged your accounts, and you will get nothing.
In October 2024, Fidelity Compliance Director B ******** lied that residual payout from the retirement accounts **** and **** were illegally co-mingled with non-retirement accounts. Letter attached.
The two non-retirement accounts received $126.02 total. There was no rollover from **** or ****
In March 2025, Fidelity executive ********* * stated that payment of $126.02 to partnership account and ****** individual account were correct. But when asked about **** and **** payments ********* replied expunged exactly like what the Fidelity *ugarland branch told me in August 2024.
This is how Fidelity steals from clients accounts.
It adds up - $100 from one client, $1000 from 10 clients and 1 million dollars from ***** clients!
M ***
3-24-2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 04/08/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ***** ***. We wanted to make you aware we emailed the client on March 13, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret Ms. *** is unhappy with our response.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 04/10/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any
details, your complaint will be closed as Answered.
We responded to Fidelity on 24-March-2025 but heard nothing. See attached.
We have also sent 2016 statements of all 4 accounts to ********************** ************** where the accounts were started. Again we heard nothing.
******** merger was in July 2016
We transferred our accounts to ******* ****** in 2018 because of Fidelity in house issues.
Merger residual payout was made in 2024. Why are accounts expunged in less than 7 years?
If Fidelity paid all 4 accounts, we should receive a total of $252.04.
**** $78.76 + **** $47.26 + Partnership $78.76 + individual $47.26 = total $252.04
Fidelity sent us 2024 Form 1099 stating that we received Partnership $78.76 + individual $47.26; totaling $126.02.
Missing amount is $126.02 (**** $78.76 + **** $47.26)
***** ***
4-9-2025You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 04/16/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ***** ***. We wanted to make you aware we have contacted the client on October 17, 2024, February 28, 2025, and March 13, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret Ms. *** is unhappy with our response.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 04/17/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[It is inconceivable that Fidelity would pocket a clients merger residual payout and Fidelity compliance director ***** ******** would resort to fabrication and falsehood to retain clients payout.
**** residual payment $78.76 is missing
**** residual payment $47.26 is missing
Partnership residual payment $78.76 received, confirmed with 2024 Form 1099 from Fidelity
Individual residual payment $47.26 received, confirmed with 2024 Form 1099 from Fidelity
The amounts we received $78.76 and $47.26 matched 2024 Form 1099 from Fidelity.
Mr. ******** claimed that retirement accounts **** and **** were expunged that the residual payments were rollover to the partnership and individual accounts.That is FALSE
There was NO rollover, NO merger residual payment sent to clients.
Fidelity stole $78.76 from **** account and ********************** stole $47.26 from **** account
Total missing from retirement accounts is $126.02
Fidelity needs to mail missing merger residual payout $78.76 (****) and $47.26 (****) to us.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:02/20/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited $27,500.00 in my Fidelity brokerage account on January 31, 2025 by ***. The funds didn't clear until February 14, half a month later! That's totally unacceptable to not have access to your money for half a month, when markets change daily. This is complaint #1.Then, when my funds have finally cleared, I followed Fidelity's instructions to wire transfer them back to my bank account (after waiting half a month, I decided I no longer want to trade on this platform). After I performed the wire transfer correctly as stated on their website, I received a "disbursement rejected" message. I called their customer service, and all I was told was that my account was closed with no explanation or help whatsoever. What an awful experience to go through... Losing access to your account and your money with no explanation at all. I've been investing for over a decade and have never received such horrible treatment/customer service. ********************** should be ashamed of themselves. This is complaint #2.I followed the instructions to send in my information by fax to recover my funds, and I still have not received my funds back. It has been almost a month now that I am missing my $27,500. I am beyond frustrated with this company. Very shady business practices. Where is my money, I needed it weeks ago!! I will be pursuing legal action if I don't receive my money soon. This is complaint #3.This is a terrible business model and I won't be doing business with Fidelity ever again. ******* ****** will receive all my business.Business Response
Date: 02/23/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ***** *******. We wanted to make you aware we emailed the client on February 21, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 02/24/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Customer Answer
Date: 02/25/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I deposited my own money ($27,500) into my account and it took 14 days for the funds to clear. When they finally cleared, I followed their instructions for a wire transfer back to my bank account. My wire transfer was rejected and my account was closed for no reason at all. When I called, they provided no explanation. They have to talk to their "back office" and get nothing done. I've requested to have my funds returned to me weeks ago and still haven't received my money. If I don't receive my money soon, I will be pursuing legal action.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 03/05/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a follow-up complaint from ***** *******. We wanted to make you aware that we emailed the client on March 4, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret that Mr. ******* is unhappy with our response.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 03/10/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This business was a nightmare to deal with. It took half a month for my funds to clear, and when I tried to withdrawal my own funds that were already cleared, my account was closed with no explanation. When I tried to recover my funds, they said they would said it via EFT, but then it never came, and I called and found out it was cancelled with no explanation. Absolutely the worst business and brokerage I've ever dealt with. I've instructed all my contacts and clients not to do business with Fidelity and have taken to social media to alert others of their poor business practices.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:02/20/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want Fidelity to send the wire I requested and unfreeze my Fidelity accounts. I requested ********************** to send a bank wire to a bank outside of Fidelity on 14 February 2025. To date, they have not only NOT wired the funds I wanted to be sent but they have frozen all of my accounts while they do their "review." In four business days and counting, they have not told me what they are reviewing, not told me an estimated time of completion of their "review" and completely stopped all trades and transfers to all my accounts - not just the one I was trying to send funds to. When my Fidelity financial advisor contacts the Fidelity wire team, the wire team gives no date for resolution of this issue and refuse to unfreeze my other accounts. I want a call from the Fidelity executive management team such as ******* ******* to call me who has the power to get immediate resolution of this issue. I do NOT want to hear "we can't do anything about the wire team" or "you'll just have to wait" or "it will be resolved soon or in a day or two."Business Response
Date: 02/23/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from **** **********. We wanted to make you aware we emailed the client on February 21, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 02/24/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
**** **********Initial Complaint
Date:02/19/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother has been trying to close her account with ********************** for a while now. She does not speak english well. Fiidelity on purpose makes it extremly diffcult to verify her account. They ask question after question just deny her access to her funds. This is a scam in order to get someone not have access to their money.Business Response
Date: 02/24/2025
To *************************************************** forwarded Fidelity a complaint filed under the above-referenced case ID.
We contacted our client directly on February 24, 2025, and are currently working on a resolution. We consider this matter closed with the BBB.
Sincerely,
Fidelity InvestmentsInitial Complaint
Date:02/19/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill from Synchrony Amazon Credit card for a purchase I did not make. I filed a dispute about this charge around August 2024. I had never received any update about the status of the dispute until I found myself yesterday that my balance was $ ****** because they kept charging me late fees and interests. I called to solve the problem but no results.Business Response
Date: 02/20/2025
Dear Better Business Bureau:
Your organization forwarded to Fidelity a complaint from ***** ******. It appears that this matter was intended for a third-party company, Synchrony Bank, which is not affiliated with Fidelity Investments. We respectfully request that you redirect this matter to the appropriate party for consideration.
Sincerely,
Fidelity InvestmentsInitial Complaint
Date:02/17/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recib mi cheque tarde porque no estaba en el pas y se pas el tiempo para poder cobrar y me record a ustedes como la mejor compaa para ayudarme a recuperar la cantidad de $201,171.51 y si pueden enviar o agregar a mi hermano como beneficiario de los fondos se llama ****** *****Business Response
Date: 02/19/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ***** ******. We wanted to make you aware we mailed the client a letter on February 19, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved with the BBB.
Sincerely,
Fidelity InvestmentsInitial Complaint
Date:02/17/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
date of transaction/deposit =9/23/24 money i gave them/transactionis $141,084.38cents whats the nature of the the dispute"-is that its been over 6 months they said funds will be released 3-6 weeks its been longer and banks are legally obliged to old money for ***** days no longer i have cooperated with them on helping them verify the funds sent them documentations of what they wanted over nine times they were refused knowledge source of the funds they wont unlock my account or release my money and they have t tried to help in many months all im looking for is access to my account and use my moneyBusiness Response
Date: 02/19/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ******* ********. We emailed the client on February 18, 2025, to address the client's complaint. We consider the matter thoroughly reviewed and resolved.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 02/20/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
fedility didnt email me or resolve my issue they still have my money and i still dont have access to the account
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 03/03/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ******* ********. We emailed the client on February 26, 2025, to address the client's complaint. We consider the matter thoroughly reviewed and resolved.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 03/04/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below;
Yes better business bureau im rejecting there response to the situation specifically asked them to respond on in detail what there are doing to resolve the issue and they havent responded in the last correspondence they sent a vague response just stating that it has been resolved, but Ive been asking what are they doing to get it resolved because they havent reached out they havent gave me my money back. They havent gave me access to the account anymore,
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 03/10/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ******* ********. We emailed the client on March 10, 2025, to address the client's complaint. We consider the matter thoroughly reviewed and resolved.
We regret that Mr. ******** is unhappy with our response.
Sincerely,
Fidelity InvestmentsInitial Complaint
Date:02/17/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 6th I tried to log in to my account, I got a message saying that I needed to contact them at this number ************. I called Friday at 7:22pm and they told me they couldn't help me, that I would have to call back on Monday. I asked if all my accounts were blocked and the Agent said that probably, yes. I called back on Monday and the person who was to help, asked me many questions. I told him that I was sure that nothing was wrong with my account. He said that my wife's phone was the problem causing the blocking of my accounts. He also asked me several times during the call if I lost this call, what number can I call you back at? I told him the number, he said, I can't call you at this number since it is the cause of the problem with my accounts. He kept insisting, he said he was going to block that phone number and remove it from the account. I dont believe he actually found anything wrong with the account. He just needed to justify his lack of experience. He insisted several times that he was going to change my username, I didnt agree to this yet he changed it to something he chose. I asked for an email to let me know about the blocking of my account. He said, I'm the one asking questions and I don't know the answer to your question.Later, he called my wife's phone to ask more questions. She asked them why they were calling that number since they said it was compromised. He said it would be blocked after the ******* far I have had a payment blocked by Fidelity because of this. This person should be demoted and made responsible for causing all this mess. Fidelity should be responsible for any late charges, fees and for any of my automatic bill payments not made. They should also be made responsible for any negative changes to my credit report. It has been over a week since I had access to my accounts. I don't know if there is any money missing from any of my accounts and have not been able to see what is happening to my investments.Business Response
Date: 02/20/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ******** **** under the above-referenced case ID. We replied directly to the customer in an email sent today, February 20, 2025. We consider the matter thoroughly reviewed and resolved.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 02/24/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] I called the number per their response, I was on the phone with them for almost 2 hours and right after we hung up my account was blocked again. No reason given or sent to me, when I called back I was told that the Department was closed until Monday. I am still without access to any of my money! Fidelity continues to block my accounts with no explanation to me.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Business Response
Date: 03/05/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity an additional complaint from ******** **** under the above-referenced case ID. We replied directly to the customer in an email sent today, March 5, 2025. We consider the matter thoroughly reviewed and resolved.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 03/13/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I feel that there was no integrity, definitely no professionalism in the handling of our accounts being closed with no responsibility from Fidelity. Unfortunately, the immature, unprofessional response and handling of the Representative did not help us, instead it created a big mess. We have incurred return payment fees and late payments fees to date, but expect possibly more with our March Statements, which we want reimbursed by Fidelity. I also want Fidelity to be held accountable for any negative effect on my credit report and any other situations that this problem could cause.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Business Response
Date: 03/25/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity an additional complaint from ******** **** under the above-referenced case ID. We replied directly to the customer in an email sent today, March 25, 2025. We consider the matter thoroughly reviewed and resolved.
Sincerely,
Fidelity Investments
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