We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mutual Funds

Fidelity Investments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mutual Funds.

Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fidelity Investments has 81 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1,357 total complaints in the last 3 years.
    • 589 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Need your help to get the written investigation report for two disputes. I have fraud charges every year in my debit card, but they never give me the charges are from which store and for what. I called vsp and I was told vsp did not charge any with my card.Thanks.From: Fidelity To: *** **** Topic: Subject: Fidelity Investments response to your email Date: 01/22/2025 11:30 AM Dear *** ****: Thank you for your follow-up email regarding a disputed debit card transaction that we received on January 15, 2025. I appreciate this opportunity to respond. The debit card transaction for $180.84 on August 19, 2024, was from ***************. The only contact information we have been provided is their telephone number, ************.If you have additional questions about debit card transactions, call the Fidelity Debit Card Services group at ************. Representatives are available 24 hours a day, 7 days a week.Sincerely, ******* ***** Fidelity Investments W408716-16JAN25

      Business Response

      Date: 02/10/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from Mei ***** We wanted to make you aware we emailed the client on February 10, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

      Customer Answer

      Date: 02/25/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      the answer from fidelity is unacceptable  

      Business Response

      Date: 03/03/2025

      To Whom It May Concern:

      Your organization forwarded Fidelity a complaint filed under the above referenced case ID.

      We contacted our client directly on January 22, 2025, and are currently working on a resolution. We consider this matter closed with the BBB.

      Sincerely,

      Fidelity Investments

      Customer Answer

      Date: 03/11/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Mei

       

       

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issue with my brokerage account closed. I don't know why I can't access my account. Also I have been waiting for fidelity to able my account.

      Business Response

      Date: 02/10/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ******* ********. We wanted to make you aware we emailed the client on February 10, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fidelity investments closed out our account and refused to Link account for a withdrawal out. *** Left ******

      Business Response

      Date: 02/11/2025

      Dear Better Business Bureau: 

      Your organization forwarded Fidelity a complaint from *****************************. We wanted to make you aware we emailed the client on February 10, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely, 

      Fidelity Investments 

      Customer Answer

      Date: 02/11/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******** ******

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a failed wire transfer on Feb 2nd, but I was charged $31 (the full $6000 wasn't returned to my rainy day account). I chatted with the other bank, and this is what they said: "Please note that the fee is not associated with us, so we are unable to refund any charges that were not applied by us." However, Fidelity is refusing to refund me the $31, even though they stated they do not charge fees for wires.

      Business Response

      Date: 02/11/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ******* **************. We wanted to make you aware we emailed the client on February 10, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:02/05/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I setup *** bank as external bank on fidelity by providing the right routing number and account number. However, it will take 5 business days before I can transfer money. So I decide to go with wire transfer. During wire transfer, I typed the routing number twice, so fidelity use the routing number as account number without verifying that with the ******** info I already registered with them. ******** returned the money back without confirming the account number and charge me $31 for the transfer. Either Fidelity or *** should contact me for the account number instead of blindly return the transferred money. I called fidelity they said they cannot help me because *** is the one charge the money. I called ***, they said because I'm not their customer so they cannot refund me.

      Business Response

      Date: 02/10/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from *** ***. We wanted to make you aware we emailed the client on February 7, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

      Customer Answer

      Date: 02/10/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *** ***

    • Initial Complaint

      Date:02/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was blocked. They say due to suspension fraud. They ask me to fax over my identification. They gave me this fax number ************. I first fax was in November. Second fax was in December. The three was in January 7, 2025. The fourth was in January 23, 2025. The fifth was in February 4, 2025. I have fax and my account is still blocked.

      Business Response

      Date: 02/09/2025

      To *************************************************** forwarded Fidelity a complaint filed under the above-referenced case ID.

      We contacted our client directly on February 6, 2025, and are currently working on a resolution. We consider this matter closed with the BBB. 

      Sincerely,

      Fidelity Investments

      Customer Answer

      Date: 02/23/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      On February 20, 2025, I called Fidelity to see how I can u block my account. I they said all I had to do is to fax a copy of my ID. I have go in to the nearest Fidelity building and scanned my ID. Is it because am black they dont believe me that discrimination. If I was a white male on phone this would not be a problem. They are saying that black male are scammers. I have been going through this since November here it is February going on March. They said they blocked my account because they hear my mother in the back ground talking. Act this point I think because I am black they think I am scammer. If I was white I wouldnt be going thur this.


      Business Response

      Date: 03/03/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ********************. We wanted to make you aware we emailed the client on March 3, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret Mr. ***** is unhappy with our response.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:02/04/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am filing this complaint against Fidelity Investments due to their unjustified restriction of access to my investment account, which contains over $1,600 of my funds. Despite multiple attempts to resolve this issue directly with Fidelity, they have refused to grant me access or allow me to close my account and withdraw my money. This action is both unreasonable and unacceptable, as it prevents me from exercising my rights over my own assets. I am requesting immediate intervention to ensure that Fidelity releases my funds without further delay. If this matter is not resolved promptly, I will have no choice but to escalate this issue to regulatory authorities.Sincerely,******* ******* **************

      Business Response

      Date: 02/05/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ******* ******* under the above-referenced case ID. We replied directly to the customer in an email sent today, February 5, 2025. We consider the matter thoroughly reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:02/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased stocks using an older account which was opened by an older business I used to work for. The 401k and all other benefits I had with this company were closed and cashed out when I left in 2019. I began using the account to be a stock profile only account in 2022, even attached my personal bank account to it so I can transfer money to it and purchase stocks. As of today, I have been locked out of my account by a two-step verification process I never signed up for which is using an old workplace number from the company I left. I called Fidelity's 800 number to go through a verification process which I cannot complete as I cannot get the beneficiary information they require for proof of verification. The company I worked for back then no longer has this information on file as Fidelity requested I call them and ask about it and call them back. I simply needed my tax information for my stocks as I'm doing my taxes, but seeing as Fidelity cannot simply believe I am the account holder solely based on outdated information which should not be on the account anymore. I will be filing my taxes without the stock tax information, if I'm audited I will simply point the *** towards Fidelity. Instead of simply asking for the tax documents from Fidelity I'm required by law to use when filing taxes. I will now ask that Fidelity sell off all my stock and transfer all the funds to the linked bank account. After all, the money used for all the stocks owned was sent via that bank account to **********************. Used to purchase said stocks and I'm no longer allowed access to those stocks or money due to a non-existent beneficiary account which was closed 6 years ago. I will also be putting in a complaint with the *** and *** as I have provided more than enough information to get access to my money and stocks with your organization, and yet all I get is an apology that I need information that doesn't exist anymore.

      Business Response

      Date: 02/06/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ***** *****. We wanted to make you aware that we emailed the client on February 6, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was notified that it would be closed. I gave Fidelity a call and they could not provide me any reasons for the termination of my account. I do not do any active trades and only use it for depositing money into a **** ***. I cannot think of any reasons that there would be grounds for terminating my account.

      Business Response

      Date: 02/03/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ***** Song. We wanted to make you aware we emailed the client on February 3, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:01/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a bank account with ********************** that was open earlier this year. I had funds wired to my account and while trying to make purchases fidelity blocked my cards. When I reached out to fidelity they told me they would review my transactions and they did and I verified it was me and they told me they would reactivate my debit cards but instead the closed my account. When I reach out to them they told me that they had to review my account to see why it was close they told me to wait thirty days and in thirty days they would give me an answer. When I called fidelity bank they told me that they decided to just not open the account back and didnt give me any reason. When i ask about receiving my few thousands of dollars that was left in my account they told me to reach back out in a couple days they would send me a check for what is left in account. Now they are refusing to return funds it has been months and I have had bills go unpaid and credited affected because they will not release my funds that was taken without reasoning. If this is not resolved in a timely fashion i will have my legal representative issue a law suit and get this resolves

      Business Response

      Date: 02/02/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ******* ******. We wanted to make you aware we emailed the client on January 31, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

      Customer Answer

      Date: 02/03/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

      The business sent me a email but did not specify why they are not returning my funds to me. I called them after receiving the email and they hung up in my face while I was asking the question about what is the reason for not giving me my funds. Like I said previously I did not do any fraud or anything illegal to receive this kind of service for money that Ive worked hard for. 
      i understand banks can choose not to work or continue business with anyone they choose all I want is to be treated right and get my funds sent out to me and they dont have to deal with me anymore.

       

      Business Response

      Date: 02/05/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ******* ******. We wanted to make you aware we emailed the client on February 5, 2025, to address the client's follow-up complaint. We consider the matter fully reviewed and resolved. We regret that ******* ****** is unhappy with our response.

      Sincerely,

      Fidelity Investment

    Fidelity Investments is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.