Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fidelity Investments

  245 Summer Street Boston, MA 02210-1133

• 

  Fidelity Investments

  238 Main St Cambridge, MA 02142-1016

• 

  Fidelity Investments

  44 Mall Rd Burlington, MA 01803-4536

• 

  Fidelity Investments

  155 Congress St Boston, MA 02110-2511

• 

  Fidelity Investments

  200 Endicott St Danvers, MA 01923-3619

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since opening a "cash management account" with **********************, they have made it nearly impossible to take money out, except through debit card transactions.-Using their online verification systems, Fidelity would not sync with two other Banks. You cannot send money to your own ****** account.-I send in forms by mail with my routing and checking account numbers, but ********************** still would not sync with my 1st Bank, the request was never processed years ago. -Last week, I sold my Crypto that I bought through Fidelity, and verified the funds were in my fidelity cash management account. I tried to sync with citizens (failed). Tried to sync with a 2nd (appeared successful). Initiated a transfer from fidelity cash account to chime. -3 days later I received a notification that the transfer failed -Called customer service (there was only static when I was transferred to account **************************** back and was transferred to account ************************************ needed to get a supervisor involved.-Representative said that I would need to provide letters SIGNED by employees of EACH bank verifying my accounts and that they were not delinquent (This was in order for Fidelity to transfer money TO these legitimate accounts).-An email followed with the same info -what departments in each bank would even provide such a written letter? -my funds are being held my fidelity, saying it may take nearly a week for the funds to be returned -This account was sold to be as a checking account, but fails to serve the basic functions of that -Fidelity does not have ATMS. Their retail locations, which sold me on getting this account, do not ******************** any banking services, do not offer customer service for these types of issues, and do not let you take out cash. for investing, Fidelity has NUMEROUS **** on the app that you can't actually invest in. when you try to move monies into them, you get error messages that say the **** are not available. customer service has no further info

  Business Response

  Date: 06/16/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from Ernest Sotomayor under the above-referenced case ID. We replied directly to the customer in an email sent today, June 16, 2025. We consider the matter thoroughly reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer with **********************. I want to change financial advisors from fidelity. I have a managed brokerage account with them. Without my knowledge or permission they've invested some of that into their own proprietary funds. They are not giving me any options to move that money in kind without tax penalty to my new financial advisor. Nor are they letting me decouple those investments from non-proprietary investments - meaning I told them that I will keep the proprietary funds with fidelity if I have to, but would like to move the non-proprietary funds. They said the only way to do this is that I'd have to liquidate the proprietary funds which would incur a $50,000 tax penalty for me on the gains. I do not think they are giving me any options that are fair to the customers and have somewhat handcuffed me to keeping my money with fidelity against my will. I just want to move the money and not be penalized which is common in this industry and i know they have the power to give me better options but they aren't.

  Business Response

  Date: 06/10/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from Blake Baptist. We wanted to make you aware we contacted the client on June 10, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Tom Hardy
  Fidelity Investments

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23445394. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  On 6/9, I talked to multiple people at Fidelity.  I was told I would not be able to move my non-proprietary investments to my new advisor without liquidating the fidelity proprietary investments.  On 6/10 I tried to get in touch with my direct fidelity team, and I spoke to both Sam Goulet (Covington, KY) and Brian McCormick.  Both told me in separate conversations that I could in fact transfer the non-proprietary funds without having the proprietary funds liquidated and that my advisor just needed to stipulate which funds to transfer.  They assured me that the proprietary funds would not be liquidated (so that I can avoid a huge tax penalty for capital gains).  However, the evening of 6/11, I got a random voice message from Gary Wilde (someone I didn't know nor had spoken to and he didn't give me a # to call back) that they were going to sell the proprietary assets.  I called back and couldn't get a hold of Brian or anyone else.  Morning of 6/12 I got a message that the proprietary funds had been sold and this happened without anyone speaking to me directly or getting my permission.  This will cost me about $50,000 and it is not okay because I did not give them my permission to do this.  I have now called back and left Brian M. multiple voice messages with no return call.  I want Fidelity to remediate the damages but they are not giving me any options and are refusing to cooperate. Please help me.  

   
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  
  
  FAQ
  
  
  
  Regards,
  

  Blake

  
  

  
  
  

   

  
  

   

  Business Response

  Date: 06/17/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from Blake Baptist. We wanted to make you aware we contacted the client on June 10, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret that Mr. Baptist is unhappy with our response.
  
  Sincerely,
  
  Tom Hardy
  Fidelity Investments

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This shady company still hasn't told me how it was my fault for the excess HSA contributions in 2021 and 2022! They refuse to answer secure messages on the site. Disgusting employees!

  Business Response

  Date: 06/09/2025

  Dear Better Business Bureau: 
  
  Your organization forwarded Fidelity a complaint from Rigoberto Fuentes. We wanted to make you aware that we sent an email to the client on June 9, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely, 
  
  Fidelity Investments 
  

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23442362. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I received no such email! They need to note the email address they sent it from and the email address they sent it too! They are not going to dictate the terms whether this matter is matter is resolved or not! Con-artists! 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  
  
  FAQ
  
  
  
  Regards,
  

  Rigoberto

  
  

  
  
  

   

  
  

   

  Business Response

  Date: 06/15/2025

  Dear Better Business Bureau: 
  
  Your organization forwarded Fidelity a complaint from Rigoberto Fuentes. We wanted to make you aware we sent an email to the client on June 12, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely, 
  
  Fidelity Investments 

  Customer Answer

  Date: 06/15/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23442362. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  They still are refusing to answer the question! They never sent me an email! They are too chicken to attach a pdf for proof! Prove it!
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  
  
  FAQ
  
  
  
  Regards,
  

  Rigoberto

  
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:06/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Fidelity Investments due to their improper handling of my accounts (**** *** *********, Z35123609, Individual Z26807123), resulting in the wrongful withholding of my funds totaling $2,051.26. I request your assistance in resolving this ******** of May 30, 2025, my accounts held $2,051.26, including 1 share of Intellicheck (IDN) at $4.95, 1 share of ProShares UltraShort Financials (FAZ) at $4.92, ***** shares of ************* (SYTA) at $34.02, and other positions. On May 29, 2025, Fidelity closed these accounts without notice, denied my withdrawal requests, and blocked my access at 1:28 PM PDT for "security reasons." In a letter dated May 29, 2025, Fidelity claimed my balance was $0.32 as of May 1, 2025, due to reversed EFTs, and refused to release the funds, labeling them "ill-gotten gains from unsettled trades." This contradicts my records and supporting documentation.I have demanded the release of my $2,051.26 via check payable to me, but Fidelity has not complied. I believe their actions may violate consumer protection standards and securities regulations, including ***** Rules and the Securities Exchange Act. Despite my efforts to resolve this, including a deadline of June 3, 2025, at 10:00 AM for fund release, the issue persists.I request the BBB to investigate this matter, facilitate the release of my $2,051.26, and ensure Fidelity addresses this grievance. I have attached copies of account statements, *********************** letter, and my correspondence.

  Business Response

  Date: 06/10/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from Ben Morgan. We emailed the client on June 10, 2025, to address the client's complaint. We consider the matter thoroughly reviewed and resolved. We regret that Mr. Morgan is unhappy with our response.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23441754. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  I demand the immediate release of funds from my accounts, reflecting balances as of June 10, 2025: $18.59 (Cash Management, ending in 3609), $2,092.93 (Individual, ending in 7123), and $47.91 (Roth IRA, ending in 9079), totaling $2,159.43. Fidelity has unilaterally closed my accounts (234896123 and 234896799) and blocked access on May 29, 2025, at 1:28 PM PST, while withholding these funds, despite my documented balance contradicting your erroneous claim of $0.32 in your baseless emails dated May 29 and June 9, 2025, labeling my money as "ill-gotten gains." Your refusal to release my funds and consistent disregard of my prior correspondence violate FINRA Rules 2010, 3110, 4530, 2150, Exchange Act Rule 10b-5, Section 15(c)(1) of the Securities Exchange Act of 1934, and state unclaimed property laws. Contrary to your June 9 assertion, this matter is neither closed nor resolved until the funds are sent to my mailing address on file.
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  
  
  FAQ
  
  
  
  Regards,
  

  Ben

  
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father passed away on May 26, 2024. I am his sole beneficiary. At the end of January 2025, I received some of my Dad's tax paperwork. It included paperwork from Fidelity Investments. I was unaware of this account, so I called them on 2/4/25. I was asked to send in a list of documents. These documents were sent. It took some time to get a ************ Affidavit because there wasn't an estate, therefore no probate! Fidelity received all documentation on 4/15/25. My Dad's account was separated and my account set up on 4/23/25. I was told it would take 7-10 business days to process. I had to call on 4/30/25 to find that information out. They told me that 4/30 was the 5th business day and they would contact me no later than the 10th business day with my account information and instructions on how to access my funds. The information would be mailed. I waited until 5/22/25 and called again. A work order was put in to expedite the funds because it hadn't been processed yet. They said they would email when it was completed. I called again on 6/5/25. I was informed that the new 7-10 days from 5/22 weren't up yet and it was still being processed. Supposedly there wasn't anyone else I could speak with and I should wait another week! This is unacceptable to me. Every time I need to call and speak to them reminds me off my Dad's death all over again. They are causing me much anguish and they are still not giving me my money. It is approximately $3,000 plus interest from the day I first attempted to collect it. Thank you in advance for any assistance you can provide.

  Business Response

  Date: 06/12/2025

  To Whom It May Concern:
  
  Your organization forwarded Fidelity a complaint filed under the above-referenced case ID.
  
  We contacted our client directly on June 12, 2025, and are currently working on a resolution. We consider this matter closed with the BBB.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I get several different answers to the same question.q- How much is ************** per account...Fixed income employees and supervisors say:1). $250 k per ss #, so no matter how many accounts , its only ******** others say which I believe is correct: $250 per acccount Some suprvisors say they will follow up and email me in 15 minutes ...That never happened ,,,others are rude, others are working from home with loud fans and disconnect me after a few minutes...Please have a Fidelity supervisor who is knowledgeable and passionate about their job call me..thank you,Rob ************

  Business Response

  Date: 06/08/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ****** ****. We wanted to make you aware we emailed the client on June 5, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed 

  -

  The branch manager called me two days later after I sent emailed the brokers in her office , to have the branch managers boss call me . Since she didnt seem responsive. 
  I dont have her email address. I dont have her phone number. and in discussing things, I advised her - when she did finally call back, that Im talking with other firms theyre offering me $15,000 to leave Fidelity go to their firms *************************** and ******. She offered me $2500 to stay. I said Ill accept it. Havent heard from her and I have no expectations.
  

  -
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process. 
  

  
  FAQ
  
  Regards,

  Rob

   

   

  Business Response

  Date: 06/11/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ****** ****. We wanted to make you aware we emailed the client on June 10, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2024 a scammer claim to be fidelity said l had some suspicious transactions on my account. The caller called me and asked me did I make these transactions and I said no . He send me a code and I read it back to him. On Monday morning fidelity called me and said that was not fidelity, my account was closed and I was issued a new account. A couple of weeks later, a scammer made purchases at a store, that I didn't make. Talking to the fraud department, the decision was made to NOT have a account with ********************** again. I have been a victim of this whole situation and I want to do business again with fidelity. I need support from someone or somewhere. Please help me get to do business with fidelity again. I would like to have a new account with a new email address and username with fidelity.

  Business Response

  Date: 06/04/2025

  Dear Better Business Bureau: 
  
  Your organization forwarded Fidelity a complaint from ******** ******. We wanted to make you aware we emailed the client on June 4, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely, 
  
  Fidelity Investments 
  

  Customer Answer

  Date: 06/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting month of May 2025.I was trying to transfer money from my husbands fidelity account to our checking account. My husband had a stroke in November and I have to do all of our business. We are trying to apply for ******** and they require he take out a certain amount from his fidelity account each month. I had to speak to fidelity every day to about 3 to 4 people in the month of May. I hadn't spoken to them for about a week when they said they sent out a letter that states that a certain amount will be transferred monthly. I called today to see if I can access it online. It is not online for some reason so I have to wait for the letter to come, hopefully it is the correct one.The reason I am complaining is because this is not a user friendly business. I have had to call so many times to get this done. It is true I have a speech problem since I am a laryngectomee, but I think I was finally understood since maybe only a couple of agents asked me to repeat what I needed.I have never had to work so hard to get something done. It does seem that getting things done does take 3 calls or tries to most companies. I thank the companies that do it right away in one try, but it is not the norm. I found it very hard to work with this company and I would prefer they NOT say they will be MORE than happy to help me and "is there anything else they can do for me today'. Just do what I requested that will be a feat in itself, why take on more Fidelity than you can handle. Initially I went to a fidelity location because even though I have a document saying I am POA for my husband, I had to have someone notarize Fidelitys POA and then wait 5 days for me to start doing the whole process of transferring money. I really had no idea why I needed that, but that was over 3 weeks ago this process started. That is pretty much it. Now I will take a nap.

  Business Response

  Date: 06/03/2025

  To ********************************************* forwarded Fidelity a complaint from ******* ********. We wanted to make you aware we responded by email to the client on June 3, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  company closed my account and isnt my money that was left in the account.

  Business Response

  Date: 05/30/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from *** ******. We emailed the client on May 30, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Evening, we have submitted documents from my lawyer to have an 401K reopen. My lawyer has submitted documents to have the probate case reopened. We received a letter to call the to have the money withdraw. Thats was on May ******. They inform me it was a stop on the money, they will not tell me why and keep getting me the run around. Im 77 years old and been working on this since March. The Estate number *********I. Im hoping you can help.

  Business Response

  Date: 05/28/2025

  To ********************************************* forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on May 28, 2025, and are currently working on a resolution. We consider this matter closed with the BBB.
  
  Sincerely,
  
  Fidelity Investments
  

  
  

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Lizzie