Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fidelity Investments

  245 Summer Street Boston, MA 02210-1133

• 

  Fidelity Investments

  238 Main St Cambridge, MA 02142-1016

• 

  Fidelity Investments

  44 Mall Rd Burlington, MA 01803-4536

• 

  Fidelity Investments

  155 Congress St Boston, MA 02110-2511

• 

  Fidelity Investments

  200 Endicott St Danvers, MA 01923-3619

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** is necessary to purchase one share of stock from ***, SPTN, **** GNTX, CMS, ****, ***, but on my Z ******************* account online when I tried to purchase these stocks, I received a message, as:critical (******) The account specified in this order is restricted. Please call a Fidelity representative at **************.So, I called Fidelity on the phone and the agent wanted me to assign my account with a POA, but I am the only authorized person on this account and I never want to give this account to another person. Also, see my updated phone number and location attached to this BBB complaint, thus seeking resolution.

  Business Response

  Date: 05/25/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from **** *********. We wanted to make you aware we emailed the client on May 23, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 05/27/2025

  Hello.

  Would you, provide a duplicate of the information that was supposedly sent on May ******* to my E-Mail, since I looked at my E-Mail and never found that information that Fidelity communicated that they sent to me on May 23, 2025.

  Sincerely,

  **** *********

   

   

  Business Response

  Date: 05/29/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from **** *********. We wanted to make you aware we emailed the client on May 29, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a withdrawal request for assistance with .medical bills. I actually have filed four request and continue to get the run around with Fidelity Net Benefits 401k where I have my money. On the application it shows bills and explanation of Benefits are accepted items. I sent in both due to I have not received bills for some items. Those explanations are on my insurance carrier Cigna site. It takes a while to receive actaual bills and I needed to start paying them. They are taking me through it to get my money. Now they are asking for bills to go with them. It takes a while to get them and I promised to start paying on 4/15/25. I have been going through the ringer with this company starting on 5/5/25 calling every day with no resolution. If an explanation of benefits by itself is not acceptable then they need to remove it as a requested item and have bills only. I have a heart issue and am out of work due to left hip replacement surgery. Short term disability isn't enough to pay the bills or eat so I need more assistance. This whole experience has me physically ill and they are making it hard to help me. I've called every day and it's still as issue. I'm scared because of how it's affecting me physically and mentally that I have to go through this to get a portion of my own money to assist me. The amount I would receive is already lower than what I need. I was offered today to only accept a lesser amount for the explanation of benefits and not the other bills I have along with them. That's not acceptable at all. This experience has me wishing I didn't have a 401k with this company. I am suffering big time because of this and it's slowing down my healing process. I have been sick everyday since I started this process along with lack of sleep. I'm very worried as to how to pay all the medical bills that are piling up on me.

  Business Response

  Date: 05/21/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from **** *****. We wanted to make you aware we called the client on May 19, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are preventing people from trading stocks just like when GameStop stock soared a few years ago because this morning it was on the news that the USA and China had a partial trade agreement so the market was going up I went to log in and trade stock it says log in cant be completed across 3 different logins website and net benefits/ fidelity investments. Its just not right that they can prevent you from trading because they might possibly lose money.

  Business Response

  Date: 05/13/2025

  Dear Better Business Bureau: 
  
  Your organization forwarded Fidelity a complaint from ***** ******. We wanted to make you aware we emailed the client on May 13, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely, 
  
  Fidelity Investments 

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this account for the last 3 decades, I stopped trading due to my old age. Retired to ******** and am living on my savings. Fidelity locked my account, which does not explain why, after talking to them 3 times, they refuse to allow me to continue transferring money from my savings for my living. They indicate the lockdown will continue for an indefinite time. I asked if I could have an appointment to visit any of the branches and remove my money voluntarily, or if I would require a court order; they told me it is not going to happen.

  Business Response

  Date: 05/18/2025

  Dear Better Business Bureau: 
  
  Your organization forwarded Fidelity a complaint from ****** ****** ********. We wanted to make you aware we emailed the client on May 15, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely, 
  
  Fidelity Investments 
  

• Initial Complaint

  Date:05/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have opened a new investment account. Linked by Checking account to it to deposit money. My Checking account was automatically verified by fidelity system, when I was adding it. Nevertheless, my money are frozed for 2 weeks for "security purpose". And after two weeks, instead of unfreezing money, they demand "proof of funding" and block my account all together. My money is absolutely legit, transfered from my savings account to my checking account and then to **********************. And yet they are absolutely unreasonable in their demands, seizing my money with no right to do so. I demand my money back. Send them back to where they came from and I don't want to have nothing with fidelity after they give me my money back.

  Business Response

  Date: 05/13/2025

  Dear Better Business Bureau: 
  
  Your organization forwarded Fidelity a complaint under Case ID # ******** from ********* *******. We wanted to make you aware we emailed the client on May 13, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely, 
  
  Fidelity Investments 
  

  
  

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  ================================================================================

  Business's response:

  Dear *** F*:

  This message is in response to your complaint received through the Better Business Bureau (BBB) on May 10, 2025, regarding Fidelitys 10-business-day collection period on deposits made via Electronic Funds Transfer (EFT) and restrictions added to your account that prevented withdrawals and online trading. Your concerns were forwarded for additional review, and I appreciate the opportunity to respond.
  
  We appreciate you bringing your concerns regarding these matters to our attention. Our goal is to provide a level of service that exceeds each customer's expectations, and I regret that you do not feel we have met this standard.
  
  Due to an industry trend of increased attempted fraud activity, Fidelity increased the collection period for *** and check deposits to as many as 10 business days. To avoid an extended hold period in the future, you may use your bank's website or mobile app to send money into Fidelity.
  
  The security of Fidelity accounts is our top priority. Fidelity uses a variety of measures to detect and prevent possible fraudulent activity. I recognize that your account was restricted from withdrawals and online trading pending the receipt and review of your bank statement, and I regret any inconvenience this may have caused you.
  
  I confirm that the restrictions were removed from your account on May 12, 2025.
  
  If you have additional questions or concerns regarding your account, please contact our Service group at ************. Representatives are available 24 hours a day, 7 days a week.
  
  *** F*, we value your relationship with our firm. We recognize you have a choice when it comes to the brokerage firm services you use, and we appreciate the opportunity to serve you.
  
  Sincerely,
  
  ****** *.
  Fidelity Investments

  ================================================================================

  Customer's response:

  Dear ****** *.
  
  When you start with lies, your whole statement becomes a lie. Let me break it down to molecules:
  
  1. "regarding fidelity's 10-business-day collection period".
  It's a lie. The complaint is about the fact that you COMPLETELY blocked my account after 2 weeks, and demanded additional documentation after that.
  
  2. "we appreciate you bringing your concerns".
  Lie. You don't give a pig's tail about my situation or anyone else's situation whatsoever. Otherwise this whole ordeal would not end up as it does now.
  
  3. "I regret that you do not feel we have met this standard".
  Lie 1 - you do NOT regret, because see #2. Lie 2 - this is NOT how I FEEL. This is a FACT, that you have NOT MET your own standards. It has already happened, that's why it's a fact.
  
  4. "to avoid an extended hold period in the future".
  You should post this message BEFORE a customer wires money to a ********************** account. Not after, when you already blocked the funds.
  
  5. "I recognize that your account was restricted from withdrawals".
  Lie. My account was BLOCKED completely. To the point that I could not log into my account to even send a message OR the requested documents to that point. I had to call to have your *** to unblock it for a sec so I can use the link, that YOU sent me for uploading the documents.
  
  6. "I regret any inconvenience".
  Lie - No, you don't, because see #2. Inconvenience - is when I cannot buy a coffee on my way to work. Seizing my $100k is causing a major disturbance.
  
  7. "restrictions were removed on May 12".
  Yes, but just because I have jumped through all your hoops and loops, not because of you. And I had to call AGAIN to have my documents reviewed, because no one cared to do their job at fidelity. My money was supposed to be unfrozen on May 10. Yet you didn't do anything till May 9, then blocked my account and then requested the documents.
  When I hooked my checking account to my ********************** account, it was automatically verified by you background system as mine and legit. So you further demands of my bank statement were absolutely useless. Instead of doing your due diligence during those 2 weeks, you created a huge hassle for me on the last day.
  
  8. "***resentatives are available 24/7".
  Lie. Both fraud and compliance departments work only 9 to 4 ET M-F. Every time I called beyond those hours, there was no one to talk to. And guess what? Regular people also WORK AT THE SAME TIME. They don't have time to call you for every smallest thing. 
  Every call is at least 20 mins of wait time. And with me being in a different time zone, each call was a hassle. Every God **** time.
  
  9. "we value your relationship with our firm..." and so on.
  Lie. No, you don't, because see #2. Within those 2 weeks of our "relationship", from the account opening on Apr 28 and all the way to May 12 it was nothing but a headache, hassle and harassment. Your ***s were rude half of the time. Having to call each time, instead of using your own secure messaging system, ridiculously log wait times on the phone each time - is pure mocking. I had to verify myself with my ID and my face recognition again, after I've done it one when I opened the account. I had to answer the same "verification" questions of my address, of my phone #, etc, like 5 times during those 2 weeks.
  
  I cannot describe all the above in words, other than harassment and mocking of a customer, who's bringing ***** money into your business. And it was only my first part of the business, but you failed it miserably at each step of our "relationship". So you will never see the rest of my business.
  I can not work with a company, that acts like an old grenade - when no one knows when or why it explodes. Abruptly and unexpectedly blocking accounts is unacceptable. ************ is built on partnership. Doing whatever you want, when you want and how you want, making ultimate demands, is NOT a partnership. Your BBB customers' rating is 1.2 out of 5. You are not even accredited. You know why? Because you know, that you can not adhere to normal customer relations standards.
  
  Opening an account with ********************** was a huge mistake on my part. I will make sure to fix that mistake. I'm taking all my fund out of fidelity and will be closing the account. I will choose a different firm for my business and my hard earned money, which is not a bully from the block. I will make sure to prevent as many people as possible from making the same mistake as me.
  
  I will close my BBB claim as soon as I remove all MY funds from your accounts to be sure that MY money is safe, away from you.

  So, try again tomorrow.
  
  Regards,

  *********

  ================================================================================

   

   

  Business Response

  Date: 05/21/2025

  Dear Better Business Bureau: 
  
  Your organization forwarded Fidelity a complaint rebuttal under Case ID# ******** from ********* *******. We wanted to make you aware that we emailed the client on May 21, 2025, to address the client's rebuttal. We consider the matter fully reviewed and resolved. We regret if Ms. ******* is unhappy with our response. 
  
  Sincerely, 
  
  Fidelity Investments 

• Initial Complaint

  Date:05/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leading up to December 30, 2024, I made the decision to file a complaint with the Better Business Bureau (BBB) to formally report what I believe to be unethical business practices by Fidelity. Initially, my resolution was straightforward: to recover the funds deducted from my wages for the unauthorized 401k account and to ensure no lasting financial or legal consequences resulting from its existence - essentially treating the incident as if it had never occurred.However, subsequent events following this date suggest that Fidelitys actions may be part of a larger conspiracy, leading me to reassess my concerns. Based on multiple factors, I now suspect criminal intent, including the possibility of a coordinated effort to harm me. I believe this scheme may have been orchestrated by external forces outside of Fidelity and facilitated by ******. Shift in Priorities: Due to time constraints, I no longer believe that my original resolution is feasible, necessary, or sufficient. My primary concern now is to notify the appropriate authorities - if wrongdoing has occurred - to prevent similar injustices in the future.Uncashed Refund Check: As of this submission, I still have the check provided from Fidelity as a result from closing the account. I did not cash it because I believe doing so may imply acceptance of a resolution I do not agree with.However, because the expiration date on the check is near, I might be cashing of the check in the near future; since no further resolution in terms of the refund may be needed.included in submission is a letter I written; which goes into greater details. (BBB_Print.pdf)

  Business Response

  Date: 05/18/2025

  To Whom It May Concern: 
  
  Your organization forwarded Fidelity a complaint filed under the above-referenced case ID.
  
  We contacted our client directly on May 15, 2025, and are currently working on a resolution. We consider this matter closed with the BBB. 
  
  Sincerely,
  
  Fidelity Investments
  

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Father passed away 2001. Fidelity notified his ex wife of a pension in 2023. They then contacted aunt saying she may have funds. Now they are saying they are not paying anyone.

  Business Response

  Date: 05/19/2025

  Dear Better Business Bureau: 
  
  Your organization forwarded Fidelity a complaint from ****** ****-*******. We wanted to make you aware that we mailed a letter to the client on May 15, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely, 
  
  Fidelity Investments 

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are refusing to issue my withdrawal and using delay tactics.

  Business Response

  Date: 05/19/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ****** ******. We wanted to make you aware we mailed the client a letter on May 19, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 05/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2025, a request was submitted for checkwriting on new business account. Checks were not received. Sent a message through ******************** (whose link is purposely hidden on the site for some reason) - *** said they would resubmit. Resubmitted were not received. Instructed to resubmit if they can't track down the checks - *** did NOT resubmit and instead made an excuse about having sent them. So now two months have passed with no checks.

  Business Response

  Date: 05/12/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from M **** Leicester. We wanted to make you aware we emailed the client on May 9, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments
  

  
  

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  ******* from the **************** indicated they would EXPEDITE ***lacement checks to the alternate address on file, to which I accepted.  Only to have another message from some other regular customer service *** that said expedite was not available. 

  Expedite (it doesn't have to be overnight, but it can't be untracked/media mail/etc, at minimum it needs to be Priority or something that can be tracked and doesn't result in waiting another 10 days as it's already been over a month) is required due to the issue and the security concern of checks floating around. 

  Or let me order my own checks and remove the block on doing it that way.  This is impacting business operations.

  
  Regards,

  M ****

   

   

  Business Response

  Date: 05/19/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from M **** Leicester. We wanted to make you aware we emailed the client on May 19, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret M **** Leicester is unhappy with our response.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amount my account has ever been overdrawn with Fidelity has been less than $100 in the entire 20 years I have been with them. My direct deposit of this last check is over $900. They restricted my account, with MY direct deposited funds prohibiting me from paying my car payment and insurance. You have no mother f'ng right to restrict the money that I busted my a** for with my current employer because of a negative balance of less than $50. Get your head out of your behind Fidelity! Release my funds and I want a written apology as to your lapse in judgement on handing this situaiton!

  Business Response

  Date: 05/07/2025

  Dear Better Business Bureau: 
  
  Your organization forwarded Fidelity a complaint from ******* Childs. We wanted to make you aware we emailed the client on May 7, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely, 
  
  Fidelity Investments