Business Profile
Mutual Funds
Fidelity InvestmentsThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,356 total complaints in the last 3 years.
- 587 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/16/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fidelity Cash Managment removed my wife as a join account holder and randomly inserted another person who I do not know as the new account holder. I have asked for the last 2 years for this to be removed. This is a direct violation of Reg P and many other civil violations. I am requesting in writing that this be corrected immediately.Business Response
Date: 04/27/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint filed under the above-referenced case ID. We emailed the client on April 24, 2025, concerning the complaint. We consider this matter closed with the BBB.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 04/28/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
This response from Fidelity is false. I never received an email .
Business Response
Date: 05/01/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity an additional complaint filed under the above-referenced case ID. We emailed the client on April 30, 2025, concerning the complaint. We consider this matter closed with the BBB.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 05/01/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have received zero correspondence from Fidelity. They have not send a letter or email from Fidelity . This is completely unacceptable.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 05/18/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity an additional complaint filed under the above-referenced case ID. We emailed the client again on May 15, 2025, concerning the complaint. We consider this matter closed with the BBB.
Sincerely,
Fidelity InvestmentsInitial Complaint
Date:04/15/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to report a serious concern regarding potential identity theft involving my Fidelity account. I recently noticed suspicious activity and believe that my personal information may have been compromised. I started a job in June of 24 and set up my 401k. When I went to set this up with fidelity, the system notified me I had an account already. I had to go through proper channels to recover this account. I was notified that someone allegedly used this account for fraud. I work as a firefighter and EMS and I do medical services as contracting as well. Sinve recovering this account it was been frozen with my money in it with no explination. The failed to release my funds and I have since stopped contributions going into my 401k account. Please investigate this matter as soon as possible. I request that all necessary steps be taken to secure my account, including freezing any unauthorized transactions and verifying recent account activity with me directly.I would appreciate prompt assistance and guidance on the next steps to protect my identity and assets.Thank you for your immediate attention to this matter.Business Response
Date: 04/16/2025
To *************************************************** forwarded Fidelity a complaint filed under the above-referenced case ID.
We contacted our client directly on April 16, 2024, and are currently working on a resolution. We consider this matter closed with the BBB.
Sincerely,
Fidelity InvestmentsInitial Complaint
Date:04/15/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, April 15th 2025, I tried logging into my Fidelity account. The website asked me to call and verify my identity, which I did, then asked me to do it again. I called and waited on hold for 40 minutes, answered the same questions the previous representative asked with the same answer and. **** the manager just hung up on me. Im beyond furious.Business Response
Date: 04/24/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ***** ***********. We wanted to make you aware we mailed a letter to the client on April 16, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
Sincerely,
Fidelity InvestmentsInitial Complaint
Date:04/15/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to obtain the total distribution amount for my pension with **********************, which is managed by Fidelity. I will be 65 years old on August 13th 2025. I contacted Fidelity on 02/24/25, 03/20/25, 04/04/25 and 04/15/25. I was informed each time by the Fidelity Representative it takes 15 business days to obtain the information Im requesting. I feel that Fidelity is not being forthright about my request and they are deliberately delaying providing me with the information regarding my pension. I am still employed at **********************. I will attempt to contact my employers Pension Plan Administrator for additional assistance. I have worked for ********************** for 31 years. I feel, it is my right to know how much my pension is so I can plan for my retirement. I appreciate any assistance. Thank you ******* S. ********Customer Answer
Date: 04/26/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******* ********Initial Complaint
Date:04/15/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was receiving monthly pension payments awarded to me via a court ordered QDRO. Fidelity issued an award letter stating that I would receive the payments for my lifetime. However, they stopped payments after learning that my ex-spouse died. My attorney wrote them on 2/21/25 asking for documentation. Fidelity has not responded. I want this reviewed by their Legal team. *********** agents will not answer my questions as to the award letter. I want my payments restored along with the back payments I am owed. This is a serious error made by Fidelity. My payments are for MY lifetime, not terminated if my ex-spouse dies. Fidelity wrote the award letter 10 years ago. Now its wrong?Business Response
Date: 04/16/2025
To *************************************************** forwarded Fidelity a complaint filed under Case ID # ******** for ****** *******.
We contacted our client directly on April 16, 2025, and are currently working on a resolution. We consider this matter closed with the BBB.
Sincerely,
Fidelity InvestmentsInitial Complaint
Date:04/14/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are withholding my 401k when I left there company Jan 31, 2025. I requested a rollover. It was ignored. They can't give answers to myself, my current employer, or my former employer. They keep passing the **** and telling us that they need to talk to the other and will not release my money.Business Response
Date: 04/16/2025
To ********************************************* forwarded Fidelity a complaint filed under the above referenced case ID.
We contacted our client directly on April 15, 2025, and are currently working on a resolution. We consider this matter closed with the BBB.
Sincerely,
Fidelity InvestmentsInitial Complaint
Date:04/14/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since November 2023 I have contacted Fidelity Investments to obtain a specific detailed explanation concerning the Advisory Fee calculation each quarter for my Managed Account. Each associate I spoke to would play stupid and did NOT walk me through the calculation for the Advisory Fee. Also the percentage I was being charged of 1.10 % is more than the Advisory Fee I was given in documentation (1.02 %) and my account value never exceeded the next tier of documentation. I am requesting a full detailed accounting of the calculations for all Advisory Fees I have paid thus far and a refund for the difference in the Advisory Fee percentage I was charged. I was NEVER notified of any Advisory Fee increase from Fidelity.Business Response
Date: 04/16/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ******* *****. We wanted to make you aware we emailed the client on April 16, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 04/17/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Facts Concerning the Matter of Advisory Fees and the lack of questions being answered:
1. When I authorized "******" from the *******, **. office to invest my money with Fidelity Wealth Services
I was only given a proposal document which outlined the Advisory Fee of 1.02% and a few of the mutual funds
my money would be invested in. I was NOT told about any other Advisory Fee of 1.10%. Further, why would you
NOT document in the proposal document, the Advisory Fee of 1.10% if it was the starting Advisory Fee and NOT
explain further to the customer how the ********************** Fee of 1.02% fits into the equation ? Looks like Fidelity
has an objective to only defraud the customers by deception by intentionally eliminating legal information.
I was NOT given any other documents and I most certainly was not given the document which exists within
this link: ********************************************************************************************************************
2. When I called Fidelity concerning the Advisory Fee calculation, why DIDN'T any of the multitude of
employees, including managers, every bother to provide me with the document "FWS-legal-booklet.pdf"?
3. Why DIDN'T any of the multitude of employees, including managers, that I spoke to every bother to mention the Advisory
Fee of 1.10% ?
4. Why DIDN'T any of the multitude of employees, including managers, that I spoke to ever take the time to
answer my question concerning HOW the Advisory Fee calculation worked in detail?
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 04/23/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ******* *****. We wanted to make you aware that we emailed the client on April 16, April 17, and April 23, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret that ******* ***** is unhappy with our response.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 04/24/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have not received any response, at my personal email address, from Fidelity Investments, that fully addresses my complaint and the BBB is complicit in their dealings with Fidelity Investments.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 04/30/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ******* *****. We wanted to make you aware that we emailed the client on April 16, April 17, April 23, and April 30, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret that ******* ***** is unhappy with our response.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 04/30/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I STILL HAVE NOT received any response, at my personal email address, from Fidelity Investments, that fully addresses my complaint and the BBB is complicit in their dealings with Fidelity Investments.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 05/07/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ******* *****. We wanted to make you aware that we emailed the client on April 16, April 17, April 23, April 30, and May 7, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret that ******* ***** is unhappy with our response.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 05/07/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Fidelity still HAS NOT, NOT emailed any response to my personal email address supplied in this complaint. They think I am suppose to log into a site I no longer have access to, or care to visit.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:04/11/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My former employer, ******, now uses Fidelity Investments for my 401k. Previously, they had used ************************* for my 401k. ************************* claims they wired my 401k money to Fidelity on March 19, 2025, but Fidelity claims they have not received it. I have been trying to find my money (about $6,000) for the past 4 months and both companies keep telling me to call the other company. I asked ************************* for proof that they wired the money, but they cannot/will not give me any kind of confirmation/reference number or documentation.Business Response
Date: 04/22/2025
To *************************************************** forwarded Fidelity a complaint filed under the above-referenced case ID.
We contacted our client directly on April 21, 2025, and are currently working on a resolution. We consider this matter closed with the BBB.
Sincerely,
Fidelity InvestmentsInitial Complaint
Date:04/11/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initiated a transfer request from fidelity investments on March ******* and to date the transfer has not taken place. At first I was told the process could take up to 10 days. Ive called 3 times now and each time I get an answer saying it will take more time due to *** regulations that must be met. Now they are telling me as of 4/10/25 that it will take at least until 4/15/25. The assets are sitting in cash at this point. I want my money transferred today!Business Response
Date: 04/16/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ******** ********. We wanted to make you aware we emailed the client on April 16, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
Sincerely,
Fidelity InvestmentsCustomer Answer
Date: 04/17/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I still have residual money in the accounts as of 4/17/24 that has not transferred. I requested the transfer of all my money on 3/27/25. I could see the money cashed out from all funds for over 2 weeks. This is unacceptable. And further when should I expect the residual money to be transferred out?
FAQ
Regards,********
Business Response
Date: 04/23/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity additional comments from ******** ********. We wanted to make you aware we emailed the client on April 23, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret ******** ******** is unhappy with our response.
Sincerely,
Fidelity InvestmentsInitial Complaint
Date:04/11/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing on behalf of my mother, *****, a Fidelity account holder. In Aug. 24, ***** relocated to an assisted living facility. After that, she lost access to her Fidelity accounts as a result of her phone number change and age-related difficulties using a mobile phone and email. To address issues for all of Susans accounts, ***** and her family appointed a lawyer in Nov 24 to prepare a Durable Financial POA, using a standard format set by the State of *****, where ***** resides. Susans family also filled out additional documents to provide family members with limited authority to make transactions on her behalf. By early 2025, Susans health condition worsened, and she was moved to hospice care. As part of estate planning, her family sought to work with Fidelity to process standard Required Minimum Distributions (RMDs) on her IRA ******* for 2025. Delay in processing **** will lead to late fees and potentially higher taxes applied to an inherited ***. Despite multiple requests / calls, Fidelity has refused to honor Susans durable POA and family member requests to process an RMD. Such a transaction involves transferring funds from Susans Fidelity IRA ******* to Susans Regular Fidelity *******, at the request of her beneficiaries. Fidelitys response has been a request for ***** to process an entirely new POA, plus multiple indemnity agreements using Fidelitys preferred format - dense legal docs requiring multiple witnesses and notaries unreasonable for a govt mandated RMD, and for a hospice care stage account holder. Overall - Fidelitys actions constitute a breach of fiduciary duty. Fidelity is creating excessive roadblocks for elderly customers / families. By refusing to process standard customer requests, ********************** is protecting itself from theoretical customer disputes, while blocking elderly customers and their families from complying with legally required ****.Business Response
Date: 04/13/2025
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from *************** We wanted to make you aware we emailed the client on April 11, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
Sincerely,
Fidelity Investments
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