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Business Profile

Parking Facilities

The Stanhope Garage, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, 9 February 2024, my car was towed from the ***** A street parking lot even though I paid $20 to park there. I arrived at 7pm, parked in spot #6, and followed the instructions on the sign posted by the booth. These instructions directed me to scan a QR code and pay through a company named "Honk". When I returned later that night, I found that my car was gone. The lot manager told me that if I parked in a "Spot Hero" spot, they towed my car. But, the parking spot that I used did not have a "Spot Hero" sign. There was nothing posted near the payment booth, or the parking spot #6 that instructs customers to reserve with Spot Hero Both the tow company and the lot manager claim that Spot Hero asks D and D towing to patrol this lot and tow vehicles that have not paid. So I called Spot Hero, and they told me that they do not communicate with local tow companies. They informed me that it is the lot owner/manager that calls to have the cars towed. (See Complaint ID ********** had to pay $169.77 in towing fees, even though I paid to park there. The lot owner/manager and Spot Hero both claim that each other company called for this tow. Tow companies don't single-handedly patrol parking lots and tow cars without being asked. Someone had to call them. Because there was no "Spot Hero" sign posted for this spot, and there were two different payment apps (Honk and Spot Hero) for this lot, I think that the lot owner is responsible.

    Customer Answer

    Date: 02/26/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 02/29/2024

    The customer's car was towed by a mistake and we have reimbursed him and we apologize for the issue. Thank you 

    Customer Answer

    Date: 02/29/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************-*****

The Stanhope Garage, Inc. is NOT a BBB Accredited Business.

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