Reviews

This profile includes reviews for New Balance Athletics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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New Balance Athletics, Inc. has 9 locations, listed below.

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  New Balance Athletics, Inc.

  100 Guest St Ste 1000 Boston, MA 02135-2028

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  New Balance Athletics, Inc.

  #1 - 19950 Willowbrook Drive Langley, BC V2Y 1K9

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  New Balance

  8027 Kingston Pike Knoxville, TN 37919

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  New Balance Athletic Shoe Inc

  13600 Shoreline Dr Ste 700 Earth City, MO 63045

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  New Balance Athletics, Inc.

  10 International Way Lawrence, MA 01843

Review Details

• Review fromMargaret P

  Date: 11/06/2023

  1 star
  Ordered shoes on NB website told 2to 5 day shipping. No email of shipping after 7 days I called. I was told they may ship 7 to 10 days from now. And they said no refunds and said if I dispute thru PayPal and they dont agree with me. It would take me a very long time to ever get anything. Customers have rights and should not be threatened the only thing I did is bought from them which was a huge mistake. What a horrible company. A disgrace they have no regard for a customer who paid ****** for their shoe.

• Review fromHubert N

  Date: 10/12/2023

  1 star
  Received a gift of a new balance shoe (in lower case because that what their quality is). Kept the shoes in the box for sometime. Putting them in use end of September 2023. In two hours of using the new out of the box shoe from new balance the sole on both sides came apart. The company said they couldnt do anything about it because the model has been discontinued. But the shoe was brand new out of the box. Terrible quality and terrible customer response service. Please dont give new balance shoes as a gift.

• Review fromSteven L

  Date: 09/06/2023

  1 star
  I ordered 5 pairs of shoes from New Balance(NB) and returned 4 of them on the same day. Confirmed shoes were received on August 1, 2023 and am still waiting for a refund as of today, 9/6/23. I have spoken several times with Level 1 support, who have escalated to "customer care", and was told to wait 2-5 business days to receive an email response. ******** care responded weeks later indicating return was not received even though *** tracking proves it was. Several more weeks passed and being told warehouse is still reviewing......does it take six weeks to review a return? NB says it takes 2 weeks to process a refund.....this is already 3x times as long with no end in sight. As a loyal customer for many years, it sad/frustrating to say this, but if you buy from NB online, be prepared to lose your money.

• Review fromhoward S

  Date: 06/01/2023

  1 star
  First time trying the convenience of buying shoes online. I know I only ordered one pair and that was confirmed, as was tracking of ONE pair throughout the delivery. TWO pairs .were delivered. I checked my credit card and, sure enough, I was charged for two pairs. I called and when I told the woman what happened, she insisted that I was only charged for ONE pair, with a slight inflection in her voice that I'M the one who's scamming THEM.. I gave the specific info about both charges from my statement, and she said the inquiry as to how this happened would be "escalated"..... I wasn't going to send them back and wait THREE WEEKS to have them credit my account, so I travelled a half hour to the closest ** store with the second pair and was crediied right away. A few days later, still annoyed about all this, I called again, and the snot-nosed effeminate male snipped, "Oh, duplicate orders happen now and then....." Like I shouldn't be concerned! What I said next to this clown is unprintable for a family customer review.....Pardon my conspiracy theory, but they probably figure half the people won't bother returning the second item and <***************> more moolah in the New Balance vault.

• Review fromAlphonso W

  Date: 06/01/2023

  1 star
  I received a pair of 574 tennis shoes as a gift, but didn't wear them for 2 years. After putting on the shoes, I went out to a restaurant with friends, only to be embarrassed to the sound of what sounded like flip flops when I was walking. I only had these shoes on for 2 hours or less. I wrote the corporate office asking them if the could assist me with the matter and got a response that said, "sorry, we cannot assist you because it's been 2 years. The didn't give me any reason for the shoes looking like they were dry rotted out with the sole coming apart from the top of the shoe. At the rate that this company get shoes from Asia and what it cost for them to make them, you would think that for the replacement of one pair of shoes is nothing for a billion dollar organization. I've purchased New Balance for many many years, but this has never ever happened, so be very careful when you purchase your next pair of New Balance.

• Review fromPatricia E

  Date: 04/04/2023

  1 star
  I bought a pair of New Balance runners less than a year ago. They are falling apart. I have sent 2 emails to New Balance to complain but I have got no response. I will never buy another pair of these runners again. Very poor service

• Review fromLP R

  Date: 03/20/2023

  1 star
  New Balance *****. The other reviews on here are correct. NEW BALANCE DOES NOT CARE ABOUT YOUR MONEY. I received an eGift card ($250) for my birthday to use on the New Balance site. While I attempted to use it on their site, the order "went through" but the actual purchase confirmation was never made, yet the money was taken out of my eCard. After calling customer service they told me they are aware of this glitch and I had to wait a week for the funds to be restored. I tried again and the same thing happened, but this time it was a two week wait. Guess what, this happened again but the wait time to get my funds back took longer and longer while the items I wanted became out of stock. When I asked customer service to refund the *************************************************** too much time has passed for a refund, even though they told ME to wait! Meanwhile none of their service reps offered a refund or discount code to ************ terrible customer experience (why would they). I used to be a proponent for for New Balance, but after my recent experience that will now change, and I will proudly seek my shoe needs elsewhere, probably Asics. The ********************************************************************** what was once such a great company. I'll comment back again this time next year when the money maybe might roll back around on my card when they feel like doing something. Is half a star an option BBB?

• Review fromMel T

  Date: 10/18/2022

  1 star
  I ordered a pair of shoes from New Balance, unfortunately they were too narrow and I printed a return slip and shipped them back. I thought it was weird that a week and a half had passed and I had gotten no email confirming the shoes had been accepted. I ordered two sneakers from ****** and one did not fit and I sent those back and within a few days received an email that my shoes had been accepted and a refund processed. I tracked the ** shoes using the tracking code given with the package and saw they had been accepted a week ago. I don't understand how difficult it is to process the returns when other companies can do it much faster. The website does say it takes 14 days, but how is that even possible? Horrible experience and would never shop online at newbalance.com for shoes.