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Business Profile

Short Term Rentals

Nue Holdings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Short Term Rentals.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arrived to my reservation May 1st closer to midnight. When I arrived I was amazed by what I was staying at. The room had only one power outlet which was coming out of the wall. The room itself was up in the attic of the house with amenities missing from what was advertised on booking.com. I understood it was communal but the bathroom was clearly unkept with the moldy and rusted shower. I wasnt informed my room was up a flight of steep narrow stairs. I feel that nothing that was advertised online was what I was paying for. I ended up booking a hotel else where the next day because I was that uncomfortable staying there. In multiple attempts to recieve a refund, *** been dismissed by them asserting a policy of no refunds even though I was not receiving the product advertised online and clearly underkept.

  • Initial Complaint

    Date:03/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the issue: Friday February 2nd 2024 Amount paid: $426.67 for 3 nights Business was supposed to provide a comfortable stay The nature of the dispute is upon entry and check-in to the unit, there was trash found from a previous stay. The bed was not made, the stove was not cleaned, there was hair in the bathroom sink, and the lights were left on. There was clearly someone still there or just left and nothing was cleaned. I have left several messages and sent several emails to dispute and get a refund but the company has been evasive and does not respond unless I call and ask for an update about the dispute/refund.

    Customer Answer

    Date: 03/16/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made purchase of a room on MyBostonTrip by Voyage (mybostontrip.com) on October 17, 2022 for my son (*********************) who was planning to relocate to ****** for a job - the cost was $1377.90. The move-in date was November 1, 2022. The cancellation details when I made the purchase for this temporary housing solution was posted as 100% refund if canceled 10 days before the booking date. On Friday, October 21, I called to cancel the purchase which was 11 days before the Nov 1 booking date. The MyBostonTrip by Voyage representative told me that, yes, I do qualify for a 100% refund but a manager would have to process that request on Monday. I was uncomfortable with making the request on Monday without proof that I qualified because, by Monday, it would appear I did not qualify as it would be less than 10 days from the booking date by Monday October 24. For that reason, I requested that the representative provide an email which states I was seeking and qualified for a 100% refund. When I called October 24, I was told that I only qualified for a 50% refund. I provided the email proof which explained that I qualified (attached to this complaint). The representative explained that I had to cancel 14 days before the booking date, not 10 days. They explained that the cancellation policy is on the website. I went to the website to confirm but those links are broken - I have video proof of the broken links on the main page of MyBostonTrip.com. I asked to speak to a manager about this and the representative told me "The manager doesn't want to speak to you." When I booked, the cancellation policy was provided on the Payment confirmation page and stated the 10 day cancellation policy. It also appears a rental agreement was signed but I did not sign anything - I don't know what the rental agreement looks like but I got a notification that I "signed" it. MyBostonTrip needs to provide proof of any rental agreement "signed" by me and please process my request for a 100% refund.

    Business Response

    Date: 12/14/2022

    Thank you for your email. Unfortunately, we have just recently learned about it due to an internal issue with our systems. Nevertheless, we remain committed to resolving this issue within the scope of our agreement with the guest, as detailed in the attachments. It is our hope that we will be allowed to proceed despite our late response.

    For your reference, we received a demand letter from ********************* dated October 25, 2022 and we have provided him a response. All important details for this case can be found on the response letter attached to this file. 


    Respectfully, 
    *********************

Nue Holdings is NOT a BBB Accredited Business.

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