Complaints

This profile includes complaints for RentGrow, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RentGrow, Inc.

  68 Harrison Avenue Ste 605 #74213 Boston, MA 02111

  
• 

  RentGrow, Inc.

  307 Waverley Oaks Rd Waltham, MA 02452-8449

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to Ridgeline of Canton Apartments on 6/12/2025 and a tenant screening was completed by Rentgrow and they reported inaccurate information regarding my bankruptcy causing me to not qualify for the Apartments. I put in a dispute because the bankruptcy has been dismissed but they are still showing it as active.

  

  Business Response

  Date: 07/09/2025

  Thank you for the opportunity to respond to this complaint. We understand that you were able to contact the Consumer Relations team directly and have already initiated and the dispute process. The Consumer Relations team has forwarded your dispute to the bureaus reporting your information for investigation. RentGrow will contact you directly with additional information as soon as your dispute is resolved. Although RentGrow cannot control how quickly these bureaus complete their investigations, we will help make sure they do their job within the time limits required by law. Please note, RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. Please understand, that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants come from third party consumer reporting agencies. Applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, for helpful and important information, including how to quickly initiate a dispute. 

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied at ******************** in ******, **. I have a 655 credit score and nothing in collections. I checked my credit bureaus. They denied me, stating I owed an apartment complex I lived in prior $1,400. No where is this on my credit report and I have no knowledge of this. They stated to contact the property if it was in error. I did so and they have no record of me, because they had a new company take over. The phone number to the old company is disconnected and the other number no one answers. I had the management office where I currently live look into this situation and they don't understand where this information came from. This clearly is fraud.

  

  Business Response

  Date: 06/16/2025

  Thank you for the opportunity to respond to your concerns. We understand that you were able to contact the Consumer Relations team directly and have already initiated a dispute. RentGrows Consumer Relations team is working as quickly as possible to process your dispute and will keep you updated directly. The Consumer Relations team has forwarded your dispute to the bureaus reporting your information for investigation. Although RentGrow cannot control how quickly these bureaus complete their investigations, we will help make sure they do their job within the time limits required by law. Please note that the information that RentGrow receives about rental applicants comes from third party consumer reporting agencies, including one or more of the three major credit bureaus, and other sources of public records information. The property where you applied makes all rental decisions and sets the criteria used to determine whether applicants are qualified. RentGrow does not rent properties and does not establish the criteria used to evaluate applicants. If you have any other questions, please do not hesitate to contact us again by calling ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, or visit ****************************** anytime for other helpful and important information.

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  I am not satisfied, because on all of the credit bureaus reports I do not have anything in collections. The property that they are saying I owe money to has no records of me. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 07/09/2025

  Thank you for reaching out to share your concerns. We understand that your dispute has been completed, and the Consumer Relations team has notified you of the results directly via email with an updated tenant screening report. We further understand that the Consumer Relations team has notified the property where you applied of the dispute results and your updated tenant screening report. Please understand that the information that RentGrow receives about rental applicants comes from third party consumer reporting agencies, not RentGrow itself. If you still have questions or concerns, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday. You can also visit ****************************** anytime for other helpful and important information.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rent Grow/Yardi falsifies information and uses heinous/and erroneous statements which imminently deny applicants as a way to profit! To be clear, I applied for an apartment complex where I used to live in ********* just to be denied based on felonious and inaccurate statements which do not align with my credit report. I was told by the property manager at The Cosmopolitan at ************** that I had a charge off on my rental history in tandem with an excessive number of charge offs along with insufficient income which isnt true! I do not have any charge offs on my rental history and currently own a home which I purchased in 2023 for 325K and yet I am getting denied for a rental application? I currently only have 1 charge off on my EXPERIAN credit report. You pieces of s*** will do anything to make a profit and instead of having a fair and equitable system in place you would rather exploit one thing and then use different systems and algorithms to produce more denials than approvals. How is the property I applied to currently exploiting and encouraging those we work for ****** to apply for applications when you average ************** make less than $25 dollars an hour but yet your property guidelines state you have to make at least 3x the rent? ***! This is definitely fraud and inequitable and discriminatory practice.

  

  Business Response

  Date: 06/12/2025

  Thank you for the opportunity to respond to this complaint. We understand you have been in touch with RentGrows Consumer Relations team and based on the information you provided, RentGrows Consumer Relations team has initiated, on your behalf, disputes with the sources of the information that were reported about you. The Consumer Relations team has sent you an email about the dispute process and will keep you updated directly. Please note that RentGrow itself does not manage or rent any property, does not set applicant eligibility criteria, and does not make rental decisions. To protect consumer privacy, RentGrow does not publicly discuss dispute details, but if you have additional questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit ****************************** anytime for other helpful and important information.

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I am not satisfied with the resolution because RentGrow falsifies information by taking consumer data and transforming it to along with its internal algorithms and standards to reject qualified candidates. To be clear, I do not have ANY CHARGE OFFS ON MY RENTAL HISTORY! IF I HAD A CHARGE OFF ON MY RENTAL HISTORY I WOULD NOT HAVE BEEN ABLE TO PURCHASE A HOME! NOT TO MENTION, YOUR SCREENINGS INFLUENCE AND DRIVE THE DECISION OF RENTAL PROPERTIES SO WHEN YOU PURPOSEFULLY PROVIDE INACCURATE INFORMATION YOU PREVENT QUALIFIED CANDIDATES FROM BEING APPROVED! HOW IS IT HUMANELY POSSIBLE THAT YOUR RENTAL SCREENING PROCESS IS MORE STRINGENT THAN THE MORTGAGE APPROVAL PROCESS AT MOST BANKS!? I WILL BE MOVING FORWARD TO FILE A COMPLAINT WITH THE VA ATTORNEY STATE GENERAL AS WELL! 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 06/17/2025

  Thank you for the opportunity to respond to this review. We understand that your dispute is now complete and that the RentGrow Consumer Relations Team has directly provided you with information about your dispute results. Please note that RentGrow itself does not manage or rent any property, does not set applicant eligibility criteria, and does not make rental decisions. The property where you applied uses RentGrows tenant screening services and the property solely responsible for setting their own rental qualification criteria and making all rental decisions.  Please note that the credit history information that RentGrow receives about rental applicants comes from one or more of the three major credit bureaus, while rental history information comes from Experian RentBureau. To protect consumer privacy, RentGrow does not publicly discuss dispute details, but if you have additional questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit ****************************** anytime for other helpful and important information.

  Customer Answer

  Date: 07/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I am rejecting the response provided by RentGrow because they used felonious information and stated that it came from EXPERIAN when it actual didnt and they failed to remove inaccurate information on my application which was then simultaneously used across multiple properties even though I submitted separate applications. I have proof of this being true because ******** has provided dispute updates over the past two weeks stating that they are still working on my dispute and yet RentGrow stated that they used information from ******** to update their results which isnt true because ******** has not completed their dispute process. Additionally, I will be having a lawyer/and law office review my case as well considering RentGrow refuses to use common sense and has continuously violated my consumer rights; specially the ****** Fair Credit Reporting Act.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 07/14/2025

  Thank you for sharing your concerns with us once again. We understand that you previously filed a rental history dispute and that dispute is now complete. We further understand that the Consumer Relations team provided you with those dispute results RentGrow received directly from the bureau and provided you with information about the results. RentGrow takes its obligations under the Fair Credit Reporting Act (FCRA) very seriously. As explained, RentGrow itself does not manage or rent any property, does not set applicant eligibility criteria, and does not make rental decisions. . All rental qualification criteria are established solely by the property where you applied. Please understand that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants come from third party consumer reporting agencies. If you have any other questions or want to submit a new dispute, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit ****************************** anytime for other helpful and important information.
  

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel like RentGrow just inputs are information in the computer and doesnt look at anything that might be useful about issues that may be going on, and the fact that the housing development that is using RentGrow has units designated for ********** housing and majority of us will love our credit report to be a good standings and its not fair to those that are in need of ********** housing get denied for things of this nature. And I also have a Section 8 voucher which should show I stand in good faith when it comes to paying my rent on time. I also want to call out The Place at *************** for not checking into a company before using them, because RentGrow has a class action lawsuit against them.

  

  Business Response

  Date: 06/02/2025

  Thank you for the opportunity to respond to your concerns. We understand that RentGrows Consumer Relations Team contacted you directly to discuss your dispute and explain why it was invalid. Please understand that RentGrow does not have any say in whether an individual is qualified to rent any particular property; rather, the property (not RentGrow) decides what information they want to consider about their applicants and makes all rental decisions based on that information.  RentGrow takes its obligations under the Fair Credit Reporting Act (FCRA) very seriously. Please understand, however, that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants come from third party consumer reporting agencies. RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday or visit ****************************** anytime for other helpful and important information. 

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed a background check that rentgrow provided to a waitlist property. I supplied proof that this was PAID IN FULL and the background check still came back as rejected. There is literally a receipt of payment listed on the Maryland judiciary website that they located this charge. This was not an eviction, as it was COMPLETELY PAID OFF. RENTGROW IS KEEPING MYSELF AND MY FAMILY HOMELESS FROM THIS FALSE INFORMATION ! Pregnant single mother with 3 children cannot move into housing because this company has not done due processs and corrected my background report! I submitted proof of payment. They cannot flag me for waitlisted property when the case was settled and closed! My next order of business will be to contact a lawyer.

  

  Business Response

  Date: 05/16/2025

  Thank you for sharing your concerns with us once again. We understand that the Consumer Relations team has processed the disputes related to your application and has notified the property where you applied of those dispute results. Please note that the information that RentGrow receives about rental applicants comes from third party consumer reporting agencies, including one or more of the three major credit bureaus,and other sources of public records information. The property where you applied makes all rental decisions and sets the criteria used to determine whether applicants are qualified. RentGrow does not rent properties and does not establish the criteria used to evaluate applicants. If you still have questions or concerns, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday. You can also visit ****************************** anytime for other helpful and important information.

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  They did not resolve my complaint as it still says I was rejected. I should not be rejected for past due rent that was paid off. The copy of the report from md judiciary case search lists a receipt and I forwarded proof that it was paid off. What more can I do to get this resolved other than seek a lawyer?
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 05/23/2025

  Thank you for reaching out again to share your concerns. We understand that your dispute is complete, and the Consumer Relations team notified you about your results directly via email. We also understand you have been informed that you can contact the bureau reporting your civil information, and have been provided with that contact information, if you have any questions about the investigation or how to remedy the disputed information directly with the court. Lastly, please understand that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants comes from third party consumer reporting agencies, so other than processing your dispute with these agencies there are no additional steps RentGrow can take. If you have any other questions, please call us at ************* between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit ****************************** anytime for other helpful information.

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dispute to a false rental collection went unresolved. This is the dispute I sent to RentGrow along with all the supporting documents. Dear RentGrow Team,I am writing to formally dispute the recent denial of my rental application. This decision is unfair and based on inaccurate or incomplete information, and I respectfully request that it be reconsidered.I have over six years of consistent and positive rental history, with no prior issues or negative reports. Additionally, my credit history remains in good standing. The only instance in question relates to *********************** in ********, with whom I never completed a move-in.After applying for a unit at ************, I chose not to proceed with the lease due to the apartment management's failure to disclose important information during the leasing process. I communicated my concerns with the management, and they agreed to issue a refund. I received a final balance letter indicating a $0 balance.Despite this, the apartment community erroneously submitted the refunded amount to ***********************, resulting in a collections entry on my record. I have since repeatedly disputed this charge with *********************** through calls, voicemails, emails, online forms, and mailed lettersall to no avail.I have preserved documentary evidence of my communications with the apartment management, the agreed refund, the $0 balance letter, and my disputes with the collection agency. I am happy to provide this documentation upon request.I kindly ask that you re-evaluate the basis of this denial, as the collection entry is both inaccurate and unjust, and it does not reflect my history or conduct as a responsible tenant. It is disheartening to be penalized for an issue that arose from misinformation and procedural mishandling by the apartment and collection agency.Thank you for your time and understanding. I appreciate your reconsideration of my rental application in light of the facts provided.

  

  Business Response

  Date: 05/20/2025

  Thank you for the opportunity to respond to this complaint. We understand you have been in touch with RentGrows Consumer Relations team and based on the information you provided, RentGrows Consumer Relations team has initiated, on your behalf, disputes with the sources of the information that were reported about you. The Consumer Relations team has sent you an email about the dispute process and will keep you updated directly. Please note that RentGrow itself does not manage or rent any property, does not set applicant eligibility criteria, and does not make rental decisions. To protect consumer privacy, RentGrow does not publicly discuss dispute details, but if you have additional questions, please call us at ************* between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit ****************************** anytime for other helpful and important information.

• Initial Complaint

  Date:05/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for apartment with ***************** in *********** *******. And they did the normal background check I made them aware of a civil record that was settled in the past which they were willing to work with me until a rent grow report, not only reported inaccurate information but the information they provided wasnt on previous report a few months ago when I received a different report with another management. I have been homeless for 8 months do to the inaccurate reports rent grow has provided potential landlords on information that is not factual. Because nothing change in my life since their last given report. I am asking for rent grow to remove this off my report and to send the property manager at *********** Saxon a correct and accurate reports and written apologize for causing me to loose out on several apartments with reports that are not factual

  

  Business Response

  Date: 05/14/2025

  Thank you for the opportunity to respond to your concerns. We understand that a member of RentGrows Consumer Relations team has contacted you directly to provide details on how to request a copy of your report and initiate a dispute. Please note that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants come from third party consumer reporting agencies, including one or more of the three major credit bureaus, and other sources of public records information. RentGrow itself does not manage or rent any property, set applicant eligibility requirements, or make rental decisions. In addiiton, RentGrow does not charge any application, screening, record retrieval fees, or any other fees to applicants. If you have questions about any fees you paid to the property where you applied, please contact the property directly. If you still have questions you can call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday. You can also visit ****************************** anytime for other helpful and important information.

  Customer Answer

  Date: 05/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter is a final demand to RentGrow to immediately and permanently delete the fraudulent collection accounts reported by *******, *********** **** LLP (*********), listed under account numbers ******** and ********, from my tenant screening report. These accounts were opened without my knowledge or consent and are the result of identity theft. I became aware of them in January 2025 when I was wrongfully denied housing due to their presence.Since that time, I have taken all appropriate steps to resolve the issue. I filed an identity theft report with the *** and submitted a police report. I also provided RentGrow with supporting documentation, including a sworn identity theft affidavit, proof of identification, and proof of address. Despite this, RentGrow has continued to report these accounts, in direct violation of the Fair Credit Reporting Act (FCRA).I have made repeated efforts to resolve this: Ive submitted multiple written disputes by mail and email, filed a BBB complaint, and submitted a complaint to the ************************************. You are in violation of **** sections 15 U.S.C. 1681i and 1681c-2, which require that unverifiable or fraudulent information be removed upon receipt of valid identity theft documentation. Your failure to comply has caused serious harm to my housing prospects.I also have an active fraud alert on my credit report. My identity has been used without my consent, and your continued reporting of these false items shows willful neglect of my consumer rights and protections under federal ******* have until May 15, 2025, to permanently delete these accounts and provide written confirmation. If you fail to comply, I will pursue legal action for **** violations, including damages and attorneys fees. I will also continue to escalate this matter to the ***, CFPB, and other enforcement bodies. This is your final opportunity to resolve the matter lawfully and avoid litigation

  

  Business Response

  Date: 05/16/2025

  Thank you for the opportunity to respond to this complaint. We understand that you have been in contact with our Consumer Relations team, a new dispute has been submitted and those results are still pending from the bureau reporting your information. Our team is working as quickly as possible to process your new dispute and will keep you updated directly. Although RentGrow cannot control how quickly the bureau completes its investigation, we will help make sure the bureau does their job within the time limits required by law. Please understand, however, that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants come from third party consumer reporting agencies. Furthermore, RentGrows clients (not RentGrow) are solely responsible for setting the qualification criteria that apply to their property, for reviewing applicants, and for making rental decisions. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit ****************************** anytime for other helpful and important information. 
  
  

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  Rentgrow is still reporting inaccurate fradulent information on my behalf. 
  Regards,

  ****

   

   

  

  Business Response

  Date: 05/23/2025

  Thank you for sharing your concerns with us once again. We understand that you have been in contact with our Consumer Relations team and there is a dispute in progress. The results are still pending from the bureau reporting your information. Our team is working as quickly as possible to process your dispute and will continue to keep you updated directly. Please note, RentGrow cannot control how quickly the bureau completes its investigation. The information RentGrow receives about rental applicants come from third party consumer reporting agencies. Furthermore, RentGrows clients (not RentGrow) are solely responsible for setting the qualification criteria that apply to their property, for reviewing applicants, and for making rental decisions. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit ****************************** anytime for other helpful and important information.

• Initial Complaint

  Date:05/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get housing through HUD in central ********. I am being denied due to RentGrow background check, stating civil cases. When requesting details as to why I was denied, ie what civil case they are referring to, all I get is the same denial email. There is no customer service that I can find, the number just tells you to file disputes online. Very frustrating for a single, homeless, pregnant mother of 3 with another due in August. When reaching out to the individual properties, they are not able to tell me any more information that what rentgrow provided me through a rejection email.

  

  Business Response

  Date: 05/07/2025

  Thank you for reaching out to share your concerns. We understand that our Customer Relations team has contacted you via email and left a voicemail with detailed information on how to request a copy of your report and how to submit a dispute. Please note, RentGrow does not rent properties, does not establish the criteria used to evaluate applicants, and does not make rental decisions. All rental qualification criteria are established solely by the property where you applied. Any applicant who believes their tenant screening information was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday,for helpful and important information, including how to quickly initiate a dispute. 
  

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute with rentgrow 30 days ago due to collections on my credit report that have now been removed. This is the reason why rent grow said my application for an apartment was denied. They still denied me because they said they don't pull a new credit report during the dispute which makes no sense. They suggested I apply at the apartment again and now rent grow denied me due to paid judgements that are sealed. This never came up during the first dispute and I feel they are playing games with approving Mt application. The judgements are verified sealed on the court website and I sent documents to prove this. I want my records updated correctly with rent grow . I don't know why or where they are getting this inaccurate information. Now they want me to wait another 30 days and all I'm trying to do is move. I don't owe any of these people any money. They need to update my screening ASAP

  

  Business Response

  Date: 04/24/2025

  Thank you for the opportunity to respond to this complaint. We understand that you were able to contact the Consumer Relations team directly and have already initiated a dispute. RentGrows Consumer Relations team is working as quickly as possible to process your dispute and will keep you updated directly. Although RentGrow cannot control how quickly these bureaus complete their investigations, we will help make sure they do their job within the time limits required by law. Please note that the information that RentGrow receives about rental applicants comes from third party consumer reporting agencies, including one or more of the three major credit bureaus, and other sources of public records information. The property where you applied makes all rental decisions and sets the criteria used to determine whether applicants are qualified. RentGrow does not rent properties and does not establish the criteria used to evaluate applicants. If you have any other questions, please do not hesitate to contact us again by calling ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday.   

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

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