Reviews

This profile includes reviews for RentGrow, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RentGrow, Inc.

  68 Harrison Avenue Ste 605 #74213 Boston, MA 02111

  
• 

  RentGrow, Inc.

  307 Waverley Oaks Rd Waltham, MA 02452-8449

  

Review Details

• Review fromGary A

  Date: 07/25/2025

  1 star
  Rentgrow has no incentive to do a thorough dispute resolution because they get paid by the apartment complexes. The report that they are using to deny my daughter is inaccurate and a complete fault of the apartment complex. RentGrow does not have the ***** to investigate completely. They take the apartment complex word as complete. The apartment complex refused to inspect my daughters apartment when she moved out. Then 9 months later tried to collect $8400 for repairs. She asked for a detailed invoice of what they were charging her for and they never replied. Now they give her a bad report and RentGrow just accepts what the apartment complex told her.

• Review fromCourtney T

  Date: 07/18/2025

  1 star

  Courtney T

  Date: 07/18/2025

  Went to get a Appartment they go through RentGrow.They told me to pay off my eviction from 6 years ago and they will approve it.I did now telling me denied and want me to redo my deposit.I said no and why ?Kept getting the run around with the and 2 other company's.They will lie to you and disrespect ****** credit good.I know someone got approved that day and has a car repo on that credit report and RentGrow approve it.They will scam you.Always ask appartments if they go through Rent Grow.If they do avoid them.Not worth it.
  

  RentGrow, Inc.

  Date: 07/22/2025

  Thank you for the opportunity to respond to this review. We understand that you were able to contact the Consumer Relations team directly and have already initiated and the dispute process. The Consumer Relations team has forwarded your dispute to the bureaus reporting your information for investigation. RentGrow will contact you directly with additional information as soon as your dispute is resolved. Although RentGrow cannot control how quickly these bureaus complete their investigations, we will help make sure they do their job within the time limits required by law. Please note, RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. If you have questions about any fees you paid to the property where you applied, please contact the property directly. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday. You can also visit ****************************** anytime to request a copy of your report, to submit a dispute, or for other helpful and important information.   

• Review fromIvory J

  Date: 07/01/2025

  1 star

  Ivory J

  Date: 07/01/2025

  ****************. Submitted an application but never was prompted to upload paystubs or employment information. Received a denial that I do not make enough despite working two full time jobs. Received the report and it has employment information from over 10 years ago. Cant get anyone on the phone. Cant get anyone to respond to an email. Just denied and thats it. They say you can dispute but theres no way to dispute incorrect employer info or salary information. Id give 0 stars if I could.
  

  RentGrow, Inc.

  Date: 07/08/2025

  Thank you for reaching out to share your concerns. We understand that our Customer Relations team has contacted you via email and left a voicemail with detailed information on updating your income directly with the property where you applied. Please note, RentGrow does not rent properties, does not establish the criteria used to evaluate applicants, and does not make rental decisions. Please also note that the information that RentGrow receives about rental applicants comes from third party consumer reporting agencies, including one or more of the three major credit bureaus, and other sources of public records information.  All rental qualification criteria are established solely by the property where you applied. If you have any other questions, please do not hesitate to contact us again by calling ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, or visit ****************************** anytime for other helpful and important information.  

• Review fromJason W

  Date: 06/20/2025

  1 star

  Jason W

  Date: 06/20/2025

  ******* claimed that I have previous rental history debt that was sent to collections.
  

  RentGrow, Inc.

  Date: 07/02/2025

  Thank
  you for the opportunity to respond to your concerns. We understand that you
  were able to contact the Consumer Relations team directly and have initiated a
  dispute. RentGrow’s Consumer Relations team is working as quickly as possible
  to process your dispute and will keep you updated directly. The Consumer
  Relations team has forwarded your dispute to the bureaus reporting your
  information for investigation. Although RentGrow cannot control how quickly
  these bureaus complete their investigations, we will help make sure they do
  their job within the time limits required by law. Please note that the
  information that RentGrow receives about rental applicants comes from third
  party consumer reporting agencies, including one or more of the three major
  credit bureaus, and other sources of public records information. The property
  where you applied makes all rental decisions and sets the criteria used to
  determine whether applicants are qualified. RentGrow does not rent properties
  and does not establish the criteria used to evaluate applicants. If you have
  any other questions, please do not hesitate to contact us again by calling
  (800) 898-1351 between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday,
  or visit www.rentgrow.com anytime for other helpful and important information.   

• Review fromCarlos R

  Date: 06/10/2025

  1 star

  Carlos R

  Date: 06/10/2025

  No stars denied us , and put the wrong income. I disputed it and their response was thats what I submitted. Disputed again and told them they were wrong. They tried to say we only make 350 for 100 percent military disabled. ******** company only picked 1 star cause I had to.
  

  RentGrow, Inc.

  Date: 06/12/2025

  Thank you for the opportunity to respond to this review. Consumer Relations was unable to reach you and left a detailed voicemail on how to submit a dispute. Please note, that RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. Any applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, for helpful and important information, including how to quickly initiate a dispute. 

• Review fromMichael C

  Date: 05/30/2025

  1 star

  Michael C

  Date: 05/30/2025

  This company obviously can't get it right!They had my earnings at a $1000 a month,lol. I make 8 times that per month..If you're looking for a rental avoid RentGrow at all costs. You can always ask the property management if they use this company prior to signing up with any property.
  

  RentGrow, Inc.

  Date: 06/09/2025

  Thank you for the opportunity to respond to your concerns. We understand that a member of RentGrows Consumer Relations team has contacted you directly to provide details on how to request a copy of your report and initiate a dispute. Please note that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants come from third party consumer reporting agencies, including one or more of the three major credit bureaus, and other sources of public records information. RentGrow itself does not manage or rent any property, set applicant eligibility requirements, or make rental decisions. In addiiton, RentGrow does not charge any application, screening, record retrieval fees, or any other fees to applicants. If you have questions about any fees you paid to the property where you applied, please contact the property directly. If you still have questions you can call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday. You can also visit ****************************** anytime for other helpful and important information.

• Review fromsheri r

  Date: 05/19/2025

  1 star

  sheri r

  Date: 05/19/2025

  This company has recorded some information on my rental report that prevented me from getting and apartment I submitted a dispute with no response they don't have no information on who reported the information no nothing. This is terrible to have this and its total illegal for this on my profile.
  

  RentGrow, Inc.

  Date: 05/22/2025

  Thank you for the opportunity to respond to your concerns. We understand that you requested a copy of your tenant screening information and submitted a dispute with RentGrows Consumer Relations team. We also understand that your dispute has now been resolved, and the results of your dispute were provided directly to you and the property where you applied. Please note that RentGrow is not a government agency nor are we a credit bureau. The information RentGrow receives about rental applicants come from third party consumer reporting agencies, including one or more of the three major credit bureaus, and other sources of public records information. RentGrow itself does not manage or rent any property, set applicant eligibility requirements, or make rental decisions. If you still have questions you can call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday. You can also visit ****************************** anytime for other helpful and important information.

• Review fromLORI E

  Date: 05/18/2025

  1 star

  LORI E

  Date: 05/18/2025

  Maybe we should all contact this law firm and see if we can be part of the class action lawsuit against RentGrow for providing incorrect information!!****************************************************************************************************************************************************.
  

  RentGrow, Inc.

  Date: 05/21/2025

  Thank you for reaching out to share your concerns. We understand that you received a copy of your tenant screening information from our Customer Relations team, and that they have contacted you with an update on your pending application as well as information on how to submit a dispute. Please note that the information that RentGrow receives about rental applicants comes from third party consumer reporting agencies, including one or more of the three major credit bureaus, and other sources of public records information. The property where you applied makes all rental decisions and sets the criteria used to determine whether applicants are qualified. RentGrow does not rent properties and does not establish the criteria used to evaluate applicants. If you still have questions or concerns, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday. You can also visit ****************************** anytime for other helpful and important information.

• Review fromBrandy C

  Date: 04/11/2025

  1 star

  Brandy C

  Date: 04/11/2025

  If I could leave o stars I would. I've oened my home for 30 yrs i wanted to downsize as my children have moved etc. I have no criminal record, meet.the income requirements and my credit while not great was within their " brackets" but I still used a guarantor to be safe who has near perfect credit, Has paid off their home 15 yrs early and a brand new car early and also no criminal record Had to pay company the $50 fee for back ground check on them too. Why? They weren't going to be living there, credit check Sure, background check that I have to pay for No!The top of their application also said rejected yet all the way down said applicant meets requirerments?Oddly enough while we were in the office. Two previously unavailable units suddenly became available! So is anyone able to get in here? Seems like a great way for a company to make money.Lastly the apartment manager had said it would take 1-5 business days to hear back. I didn't complete and submit app until well after midnight but my rejection came just 4 hours later? Right!_
  

  RentGrow, Inc.

  Date: 04/18/2025

  Thank you for the opportunity to respond to this review. We understand RentGrows Consumer Relations team contacted you directly to discuss your concerns and explain that the property, not RentGrow, sets the requirements used to evaluate rental applicants. RentGrow itself does not rent properties and does not make any rental decisions. If you have questions about any fees you paid to the property where you applied, please contact the property directly. Any applicant who believes their tenant screening information was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at ****************************** or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday,for helpful and important information, including how to quickly initiate a dispute. 

• Review fromTyrone L

  Date: 04/02/2025

  1 star

  Tyrone L

  Date: 04/02/2025

  Rentgrow is a horrible program it denies a person for credit history and the information is not up to date at all most other reviews and reasons are for no good reason as well. I applied to ******** to live and was denied because of negative times that have been paid and removed as well as showing a credit score from over 90 days ago. I contacted an agent at the property I applied to and she states there is nothing they can do. I say there has to be an error because I have reached out to experian and checked several of my own credit monitoring systems. She stated "IT" said you were denied for such reasons so there is nothing I can do but you can apply with someone with stronger credit she says there is nothing THEY can do im starting to believe there is something else underlining their decision making. She was very rude about it as if Itbwas an issue that I was reaching out with concerns and pointing out that human errors are possible her only response was get a co-signer with stronger credit instated Im not going to reapply when my credit is up to par the system let screening was done incorrectly she then ended the call when putting in applications for rentals please inquire if they use this program so you dont waste money or time on applications. I have less than 3 weeks to move and calling consumers is only making this process longer for me.if I could put zero stars I would
  

  RentGrow, Inc.

  Date: 04/04/2025

  Thank you for the opportunity to respond to your concerns. We understand you have been in touch with RentGrows Consumer Relations team but that your dispute could not be processed because it was missing important information. Additional information about the dispute process, including what information is needed for a valid dispute, is also available anytime at ****************************** along with other helpful and important information. Please bear in mind that RentGrow reports consumer information, such as credit history information, from one or more of the three nationwide credit bureaus and that RentGrow itself does not manage or rent any property, set applicant eligibility requirements,or make rental decisions. If you have any other questions about your RentGrow screening report, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit ****************************** anytime for other helpful and important information.