Complaints

This profile includes complaints for Hopper USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hopper USA, Inc.

  265 Franklin St Ste 1702 Boston, MA 02110-3144

• 

  Hopper USA, Inc.

  101 Arch St Fl 9 Boston, MA 02110-1131

• 

  Hopper

  18 W 18th St New York, NY 10011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning. I am writing to formally express my deep frustration and disappointment regarding an ongoing issue with redeeming Hopper gift cards and the lack of effective support Ive received over the past several days.I purchased six Hopper gift cards via ******** totaling $1,050 (five $200 cards and one $50 card) to use toward an upcoming flight. Per Hoppers stated policy, these gift cards are valid for use within the Hopper app, provided they are redeemed through the Settings ? Gift Card section and will appear in the Wallet section once redeemed.However, every time I attempt to add these gift cards to my Wallet, I receive the following error:We are unable to add the gift card balance to your wallet.I submitted tickets for each gift card and reached out to customer service multiple times. Unfortunately, each interaction has been unhelpful:I was repeatedly told to wait first 24 hours, then 12 more, then another 12. I followed every instruction and waited a total of five days, yet still cannot redeem any gift cards.Customer service agents could not validate or confirm the gift card balances and only repeated the terms and conditions I already referenced.I spoke to a manager, who only asked me to continue waiting and offered a $50 voucher which does not solve the underlying issue.I received a canned response on my support ticket claiming the issue may be due to multiple recent attempts and suggesting I try again tomorrow. I followed this guidance as well still no success.This situation is completely unacceptable. I have followed all instructions, waited patiently, and exhausted all normal support channels. Meanwhile, I remain unable to book a flight, and rising airfare prices may now increase my travel costs due to these delays caused entirely by Hoppers system and lack of adequate support.

  

  Business Response

  Date: 05/15/2025

  We would like to extend our sincere apologies for the inconvenience you experienced while attempting to redeem your gift cards for your booking. This is certainly not the experience we aim to provide, and we truly regret any frustration it may have caused.
  We can see that our team has reviewed your account and confirmed that your Gift cards are valid for use. We're glad to see that after clearer instructions on how you can utilize your Gift cards, you were able to book a flight reservation using your Gift cards along with the voucher that was added to your account. You can expect an update regarding your flight booking within the next 48 to 72 hours.
  We genuinely appreciate your patience and understanding as we continue to make improvements to our app and services. Thank you for giving us the opportunity to make this right.

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint against the travel booking platform Hopper for deceptive marketing and business practices regarding their so-called Cancel Anytime option.On March 25th I purchased a flight through Hopper and paid extra for the Cancel Anytime feature, believingbased on Hoppers advertisingthat I would have the flexibility to cancel my flight at any time and receive a refund or travel credit. As a surgeon, this flexibility is essential, as I may be called back urgently for patient care or emergencies.However, when I attempted to cancel my flight due to an urgent medical obligation, I was shocked to discover that the Cancel Anytime feature had a hidden cancellation deadline of April 3, after which I was no longer eligible for any compensation. This limitation was not made clear during the booking process, and only revealed through fine print after the purchase was ************ a result, I had to pay for a new last-minute flight and lost the entire amount I had originally paiddespite having selected and paid for a service that I believed would protect me in exactly this kind of situation.This experience has left me extremely frustrated and financially impacted. I believe Hopper is engaging in misleading advertising, as the term Cancel Anytime is inherently deceptive when paired with such restrictive fine print.I request that the BBB investigate this matter and that Hopper be held accountable for its misleading marketing practices. I also request a refund of the fare I paid under false pretenses.Attached are copies of my booking confirmation, receipts, and screenshots of the "Cancel Anytime" terms presented during purchase. Sincerely,Dr. ********* "Lexi" ****** ********************** Booking reference number: Z-C18BCX2ZA

  

  Business Response

  Date: 05/13/2025

  Hi Dr. ******* we sincerely apologize for the inconvenience and issue you experienced regarding your booking Z-C18BCX2ZA.

  We understand that you would like to have a refund for your ticket using the Cancel for Any Reason plan you purchased. As mentioned by the agents you spoke with, the plan was already expired, however as a one time exception we have authorized to honor the redemption. As a result, a total refund of $283.70 (plan coverage and full ticket cost) was processed to the card ending in 5859. Please note that refund processing will usually take 7 to 10 business days.
  
  Hope this resolves the issue. Thank you and hope you have a good day!

  Customer Answer

  Date: 05/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Lexi ******

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2024 I purchased two hotel room reservations through Hopper. One in the amount of $400.81 and the other for $544.46. The reservations were to take place in December *****th 2024 at the ************************ in ********** ************. Both rooms were charged to my account and the money was withdrawn. I received confirmation emails for both reservations. On December 18th my family and I arrive at the ************************ and at check in we are notified that we only have one room reserved. **************** showed us in their system that the reservation for the room for which I was charged $400.81 was cancelled by a third party on June 14, 2024. I was never notified of this cancellation and when I double checked my hopper account it still showed both rooms as confirmed. The only pending charge that was refunded to me was in the amount of $50. I checked my bank account and there is no record of $400.81 being refunded to me. I have tried contacting hopper but am unable to get in touch with a live representative because they require a support ID but because this is not a current trip I no longer have a support ID for this booking. I cant seem to find any other form of contact for them and they owe me $400.81 for a room their system charged me for then cancelled without my knowledge or consent.

  

  Business Response

  Date: 05/18/2025

  Please accept our sincerest apologies for the inconvenience and frustration you have experienced regarding your reservations with booking references JJJLF2CPNQRT and WZW5NBVXD6KN. Our records indicate that these bookings were confirmed past reservations made with Blue ****** by *************. We acknowledge your concern that, upon your check, only one booking appeared as confirmed within the hotel's internal system. We promptly initiated an investigation with our partner to thoroughly examine and verify this discrepancy between our records and the hotel's system. We have since received confirmation from our partner that, indeed, both bookings, JJJLF2CPNQRT and WZW5NBVXD6KN, were successfully confirmed and a corresponding charge has been processed on your payment card for both reservations. As much as we would like to proceed with the refund, we are unable to do so since reservation is confirmed and paid.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $780 on May 3 for an air Bnb in ************** the house was dirty and not as described we called and no resolution it was for May 4-6. I just want my money refunded.

  

  Business Response

  Date: 05/13/2025

  We would like to extend our sincere apologies for the experience you had with your recent booking under reference number NGMG38H88V96.
  Upon reviewing the matter, we see that the issue regarding the condition of the property was reported to us on May 6. Since then, we have actively communicated with the property to escalate your concerns and have shared all the evidence you kindly provided. Unfortunately, the property has remained firm in their decision not to issue a refund, citing that the reservation was used in full.
  Please know that we have made every effort to advocate on your behalf. However, without the property's consent, we are unable to proceed with a full refund.
  That said, as a gesture of goodwill and in recognition of your continued support, we have processed a refund of the cleaning fee in the amount of USD ******. This should reflect in your account within 710 business days.
  We truly value you as one of our customers and appreciate your understanding.

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My booking was on April 28th, and I called to cancel well within their 24-hour free-cancellation window.Instead of refunding me, the agent pushed me to change my ticket, then told me to call back in four hours.When I called back, they promised an email with instructionsnothing ever arrivedand by then the refund window had ********** Im stuck with an unusable ticket and no way to get my money back.Bonus frustration: I couldnt even leave feedback because the support *** wouldnt hang up.

  

  Business Response

  Date: 05/05/2025

  Hello,
  
  We sincerely apologize for our delayed response and for the inconvenience you experienced with your Hopper booking, R-19171228821753893.
  
  I understand you are requesting a refund for your booking, as you contacted us within 24 hours of the booking date. After reviewing your interactions, I see that your initial contact was regarding a change or modification to your booking. The change you wanted was to move the flight to May 26, 2025. Because your booking requires special handling, our agent submitted a request to the airline/partner, which is why you were advised to call back after a few hours.

  Currently, I can see that the request is still pending with the airline. However, since you have indicated that you would like a refund, we will no longer pursue that request. As a one-time exception, I have processed a full refund for your booking, even though it is outside the 24-hour timeframe. The amount refunded is USD168.36 to the card ending in 0047. Please note that refund processing typically takes 7 to 10 business days.
  
  Once again, we sincerely apologize for the inconvenience, and we hope you have a great day!

  Customer Answer

  Date: 05/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ***

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two plane tickets through Hopper on April 28, 2025, for a total of $882.35. The booking included seat selection, and I selected Seat 39A on the flight from *** to ****** (MAD) before completing the purchase. It was clearly shown as reserved before payment was made.Later, when I checked my flight on the airlines website, I saw that the seat had been removed, and I was now required to pay again to select a seat. I contacted Hopper support. The first ****** Nassaruddin, hung up on me. The second ****** **** claimed this was a system error and said Hopper wasn't responsible, as they act only as a "median" between customer and airline. He refused to take accountability and said they could not send a confirmation email about this issue.Hopper continues to advertise seat selection as a benefit, but they did not provide what I paid for. I was given case number ****** but received no resolution.I am requesting that Hopper either reinstates the seat I originally selected or refunds me for the cost of selecting a seat again. This feels deceptive and unacceptable.

  

  Business Response

  Date: 05/10/2025

  We would like to extend our apologies for the inconvenience and experience that have encountered on the booking DKCWWN. Upon reviewing your booking record, we initiated direct communication with the user email to address the issue. We have requested the passengers to purchase seats directly through the airline's official website. After we have received the copy of receipt, a refund was processed on our system. Please note that refunds typically take 3-10 business days to reflect on your statement. However, in many instances, the process is expedited and completed sooner. It is important to highlight that certain card issuing banks, especially those associated with debit cards, may have longer processing times, extending up to two billing cycles (***** days). This specific timeline is determined by your banking institution, and unfortunately, we are unable to expedite this process.

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband (***** ****) and I booked a flight through Hopper to ******, *******, on October 24, 2024, for June 26, 2025, returning July 9, 2025. Hopper confirmation NGCNVQ. We paid $1,871.44 which included ************** of $199.02. My husband passed away on February 28, 2025. I have tried many, many times to get a refund through Hopper. I have submitted a death certificate. I have been told to contact ********** who apparently has the trip insurance (although I paid Hopper) but they state that I have to have an email that was sent at the time of booking to my husband. It is not saved in his computer or phone. I have been told to contact ******* even though I booked through Hopper. I have been told to contact ********** who is the airline to *******. Hopper says they cant provide info contained in the email from XCover. ****** says they dont have any info on my husband, his email or phone # and no info on me, my email or phone #. My daughter talked to a ****** at JetBlue who said he would cancel the flight (NIRVKI) and said she would receive a document for refund within 14 days. We have received nothing from them. She contacted them again and now they say we have to contact Hopper where we booked the flight, although the flight has now been cancelled. I am now a widow dealing with the biggest loss of my life and no one will help me. I thought I made the right decision in clicking travel insurance when I booked the flight but dont know what I can do now to resolve this!

  

  Business Response

  Date: 05/04/2025

  We sincerely apologize for the trouble and negative experience you have had with your booking NGCNVQ. After a thorough review of your reservation, we have confirmed that your flight has been cancelled. We want to explain the situation regarding your ticket. According to the applicable fare rules associated with your booking, the ticket is classified as non-refundable. We contacted ******* directly to clarify their policy, particularly as there was no initial indication regarding the death of a passenger, which can sometimes influence refund policies. We have since received confirmation from a ******* representative that they sent you an email on April 3rd. This email contains a form and outlines the necessary supporting documentation required for them to process a potential refund. Please check your email inbox, including your spam or junk folder, for this communication from JetBlue and follow the instructions provided, including completing the form and submitting the requested documents.
  
  Regarding your ***************** we recognize that this is a separate but related aspect of your travel arrangements. As Xcover is a third-party partner, we unfortunately do not have any direct control over their claim policies or procedures. We understand your need to seek resolution for any claim you may have with them. If you wish to submit a complaint or inquire about your Xcover policy, you can reach their support team directly through the following link: ***************************************. Their support team operates 24 hours a day, 7 days a week, and will be best equipped to assist you with your Xcover-related concerns. We hope this clarifies the situation and provides you with the necessary steps to pursue both a potential refund with ******* and any claims with Xcover.

  Customer Answer

  Date: 05/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a trip through Hopper travel agency in June of 2024. I canceled this trip and received a future travel credit of $2155.70 that is valid until May 15, 2025, all travel must be completed by this date. I have requested to rebook this flight multiple times, spent hours on the phone, spoke with multiple supervisor. The last supervisor , ****** that I spoke with told me that the airline, ******** has taken control of the ticket and the at hopper is not able to rebook my flight. I called the airline 3 times and was told that is false, they do not handle that. I was also told that the credit was expired by another employee, which I can see on the app, that is not true. It is my belief that the company is trying to delay rebooking my flight as to force me to forfeit my credit, costing me the $2155.70.

  

  Business Response

  Date: 05/01/2025

  Thank you for reaching out to us regarding your travel credit. Please accept our sincere apologies for the confusion and delay in redeeming your credit.
  Upon reviewing your account, we found that the delay was primarily due to the need for confirmation from the airline, as the credit was issued back in 2024. This verification process is common when travel credits remain unused for over a year. Additionally, there was some misunderstanding regarding the rebooking fee, which was collected by the airline as per their policy.
  That said, we truly value your continued trust in Hopper, Hopper covered the rebooking fee on your behalf and successfully booked your new flight, charging you only the fare difference.
  Were grateful for your patience and understanding throughout this process. Our team is continuously working to improve the Hopper experience and provide better service to our users.
  Thank you once again for your support. We look forward to assisting you in the future.

  Customer Answer

  Date: 05/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Heather

   

   

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an extension on one of our tickets and we were approved to get a refund the only way they would give us a refund asif we booked another ticket and they will give a credit for that so we did take a trip so that we can get a credit what they owed us and even after doing that and taking an extra trip to get our credit They have not given us the credit and it is $1160 that they owe us $1160. That is a lot of money. We have contacted them through We have email confirmation that they owe us the money we have called them at least 100 times And they each time they say please call us back in one week and we are going to contact the *************** and get you your back and this is such a frustrating experience.!

  

  Business Response

  Date: 05/05/2025

  We acknowledge the receipt of the complaint and would like to extend our sincerest apologies for any inconvenience caused.
  We see that there has been an ongoing refund case that we are working on with our **************** regarding a travel credit for booking ****** that was made back in 2022 during the pandemic. A travel credit was issued for this booking hence, as per the airline's instructions for redeeming the travel credit, the customer has to make a new booking which we found under WSRQOS. The refund request has been coordinated with the airline upon receiving the new reservation hence, after a thorough review of the case, it appears that a chargeback has been filed for record ****** with an amount of USD 1,161.94. As a result, we need to wait for the outcome as the chargeback has already been filed. Further communication will be forwarded to the customer's financial institution regarding the status of the chargeback.

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 05/30/2025

  This correspondence serves to provide an update regarding the status of the ongoing case. Our records indicate that a refund request has been duly submitted to ***************. However, upon our subsequent attempts to liaise with the airline, we have been informed that your refund request is currently undergoing a thorough review by their dedicated refunds department.
  
  Furthermore, we understand that a chargeback has also been initiated for this particular transaction. In such instances, we have to await the conclusive outcome of the chargeback investigation.

  Please be assured that this case is being actively and diligently monitored by our team. As soon as we receive any substantive feedback or a final resolution from *************** concerning your refund request, we will promptly communicate this information directly to the customer via the email address we have on file.

  
  

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a one-night stay at the ******************************** by *** through the Hopper app for May 12, 2025. At the time of booking, the app indicated that free cancellation was available until April 29, 2025. I applied a $100 voucher toward the payment.?Upon canceling the reservation before the free cancellation deadline, I noticed that while the cash portion was refunded, the $100 voucher was not returned. There was no clear indication during the booking process that the voucher would be non-refundable upon cancellation.?After cancellation, I could no longer access the original payment breakdown in the app, making it difficult to retrieve evidence of the voucher usage terms. I have a screenshot showing the free cancellation policy but no explicit mention of voucher refundability.?Desired Resolution:I request a refund of the $100 voucher or the reissuance of an equivalent voucher for future use.

  

  Business Response

  Date: 04/28/2025

  We sincerely apologize for any inconvenience this may have caused. I understand that you canceled your hotel booking (LDGS45K7X7V5) through the self-service option in the app. However, the USD 100 voucher that was applied to the booking was not refunded.
  
  Please note that, as stated in our FAQs on the Hopper website, vouchers are generally nonrefundable. This is why the voucher was not automatically refunded when the reservation was canceled.
  
  As a gesture of goodwill, we have made a one-time exception and refunded the USD 100 voucher amount to your account. This credit will be valid for one year.
  

  Customer Answer

  Date: 04/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ***