Reviews

This profile includes reviews for Hopper USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hopper USA, Inc.

  265 Franklin St Ste 1702 Boston, MA 02110-3144

• 

  Hopper

  18 W 18th St New York, NY 10011

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  Hopper USA, Inc.

  101 Arch St Fl 9 Boston, MA 02110-1131

Review Details

• Review fromT. s.

  Date: 07/08/2025

  1 star

  T. s.

  Date: 07/08/2025

  Charged me for 2 rentals on the same day because they could not find my original imagine that so I rebooked and when I did the next day both rentals where on me I called they said they could not refund my $500 plus because it was non refundable which was not my fault they lied and said the original was not made They charged me for two cars on the same trip . Stay away from them at all cost . Please share as much as you can . Freaking liars and thiefs
  

  Hopper USA, Inc.

  Date: 07/11/2025

  We acknowledge receipt of your complaint and sincerely apologize for any frustration and inconvenience you have encountered. We deeply regret that your recent experience with our services did not meet your expectations, and we appreciate you bringing this matter to our attention.
  
  We have thoroughly reviewed your record and found two separate booking attempts. The first booking, with confirmation number **********, was made on April 28th. The second booking, with confirmation number **********, was made on June 10th.

  We understand that you contacted our support team regarding this matter. We subsequently submitted a cancellation and refund request to our partner; however, this request was denied due to their policy. As this pertains to a past-date booking, we are unable to proceed with a refund. While we would like to accommodate your request, we are unable to do so as Hopper is bound by the policies of our partners and cannot process a refund without their approval.

  T. s.

  Date: 07/13/2025

  Thats a crock of crap!!!!You got paid for two rentals when I only needed 1 car ! You can work with them too!! I will be the biggest thorn you ever saw so I hope I cause you thousands of dollars of loss revenue because you screwed me out of $$$$$$

  T. s.

  Date: 07/14/2025

  Thats a crock of crap!!!!You got paid for two rentals when I only needed 1 car ! You can work with them too!! I will be the biggest thorn you ever saw so I hope I cause you thousands of dollars of loss revenue because you screwed me out of $$$$$$
  

  Hopper USA, Inc.

  Date: 07/17/2025

  We sincerely apologize for any frustration and inconvenience you have encountered. We deeply regret that your recent experience with our services did not meet your expectations.

  As previously advised, our car rental partner denied our refund request for this concern. Since you mentioned in your conversation with our support team that **** approved the refund, I suggest you send us written proof of this approval. This will enable us to re-engage with our car rental partner. At this time, as much as we would like to proceed with the refund, we are unable to do so without further documentation.
  

  
  

• Review fromDenise D

  Date: 07/03/2025

  1 star

  Denise D

  Date: 07/03/2025

  I booked a trip through Hopper and I just called the hotel to confirm and they informed us they DO NOT take reservations Hopper and we were set to leave out of state in the morning for the holiday unknowingly without a place to stay! Calling customer service is EXTREMELY difficult and we are reaching no resolution and I am having difficulty with the refund process.
  

  Hopper USA, Inc.

  Date: 07/04/2025

  We are writing in response to the complaint you recently submitted to us. Please accept our apologies for any frustration and inconvenience you have experienced. We deeply regret that your recent experience with our services did not meet your expectations, and we appreciate you bringing this matter to our attention.

  Upon a thorough review of your record, I can see that you have reached out with our support team for the concern. We can confirm that your booking BKNRCGRHCP75 with Cabana Motel has been successfully cancelled, and the charge has been refunded to your original form of payment. Booking F98B2JBJN848 at Crystal Inn & Suites Atlantic City Absecon remains confirmed. Again, we apologize for the inconvenience.

• Review fromRebecca A

  Date: 07/02/2025

  1 star

  Rebecca A

  Date: 07/02/2025

  Do not do business with Hopper. They are an app for travel. Every single part of the app says there are no extra hotel fees. I looked at the reservation on the app no extra fees. No mention of potential extra fees. The hotel is charging me almost $1000 in extra fees. Hopper says that they allegedly sent an email (why would I check email when every single detail including reservation codes is in my app??), and that the email says there may be fees. Its the worst bait and switch ever. DO NOT USE HOPPER.
  

  Hopper USA, Inc.

  Date: 07/04/2025

  We are writing in response to the complaint you recently submitted to us. Please accept our apologies for any frustration and inconvenience you have experienced. We deeply regret that your recent experience with our services did not meet your expectations, and we appreciate you bringing this matter to our attention.

  
  Upon a thorough review of your record, 2GJJPW7B498Q, I can see that you have already reached out with our support team and your concern has been escalated with our management team for further investigation and consideration. Based on the email confirmation that was sent to you at the time of your booking. This confirmation clearly stated that the property may ask to pay for additional fees, and a detailed breakdown of the amounts was also provided. We also understand that this information was presented to you for review before you completed the payment and finalized your reservation. We believe that transparency in our pricing is paramount, and we strive to ensure all costs are clearly communicated to our customers prior to purchase.
  

  
  

• Review fromLei C

  Date: 06/20/2025

  1 star

  Lei C

  Date: 06/20/2025

  I refuse to book with ****** again. Its better to go directly with the company youre choosing because modifications/cancellations are not possible with Hopper. With Hopper, I tried to make a change minutes after I booked and it wasnt allowed. The 3rd party told me they wouldnt help and me and Hopper told me they couldnt help me; terrible business practice. Checking prices works, but stop there!
  

  Hopper USA, Inc.

  Date: 06/22/2025

  Hello,

  Apologies for the inconvenience. We understand that you would like to modify your car rental booking 9941001104. Upon checking, the reservation you agreed to book was strictly nonrefundable and nonchangeable. These policies are set by the car rental and are beyond our control. Despite our efforts to coordinate with the vendor, they did not grant us an exception or authorization to modify or cancel the booking. 

  If you have questions or need further assistance, feel free to call us at *************** ****************) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require.

• Review fromRob L

  Date: 06/20/2025

  1 star

  Rob L

  Date: 06/20/2025

  Rented a car on the hopper app - was directed to TPA ( airport) in which the app assigned me to location quite some distance away in which was a SCAM. Wanted credit card asides from the one I reserved with to charge all these extra fees. The guy became irate when I said no and hopper declined to give money back. The name of the rental place was Rentawreck.
  

  Hopper USA, Inc.

  Date: 06/22/2025

  Hello,
  
  Apologies for the inconvenience. We understand that you would like a refund for your car rental booking AVWMZ9 due to the issues you encountered when you pick up the car. We would like to let you know that we contacted the car rental multiple times, but they did not authorize any refund. However, as a gesture of goodwill, we have fully refunded the booking on our end. A total of $35.04 was refunded to the same form of payment used. Please note that refund processing will take 7 to 10 business days. Hope this resolves the issue. 
  
  If you have questions or need further assistance, feel free to call us at *************** ****************) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require.
  

• Review fromBobbie B

  Date: 06/16/2025

  1 star

  Bobbie B

  Date: 06/16/2025

  Do not ever book with hopper. I had a very bad experience with them. I booked a flight and purchased travel disrubtion insurance with my tickets. Their policy is if a flight is delayed for over 2 hours then you get a refund. We had a 24 hour delay and had to end up driving home. We called numeruous times and have been sent in circles back and fourth. They refuse to honor this insurance we bought and told us it is not their problem after our 9th time calling and trying to figure it out. Awful customer service and do not honor their policys!
  

  Hopper USA, Inc.

  Date: 06/19/2025

  I am writing in response to the complaint you recently submitted to us. We understand that you are seeking assistance with a matter related to your flight reservation M-2FOO9Z, and we appreciate your patience as we worked to resolve this for you. Upon a thorough review of our records, we can confirm that you initially contacted our support team on June 10th regarding this specific concern. We have carefully examined the details of your request and have determined that you are indeed still eligible for the *********************************** that you purchased at the time of your initial contact with us. In line with our commitment to providing excellent service, we have initiated the redemption of your ***********************************.  Please note that refunds typically take 3-10 business days to reflect on your statement. However, in many instances, the process is expedited and completed sooner. It is important to highlight that certain card issuing banks, especially those associated with debit cards, may have longer processing times, extending up to two billing cycles (***** days). This specific timeline is determined by your banking institution, and unfortunately, we are unable to expedite this process. 

• Review fromEbony J

  Date: 06/11/2025

  1 star

  Ebony J

  Date: 06/11/2025

  I booked with hopper I didnt know I was charged for a hotel at ******* I phone died . I reached out to hopper about this matter and wanted to cancel and get a refund they did not provide me any assistance I then express that I was homeless at the moment and needed my money back I had gotten a reservation under someone else name due to my phone dying and no knowledge of payment going through . They did nothing I am $66.09 dollars short and didnt even get the room booked please help I need my refund asap .
  

  Hopper USA, Inc.

  Date: 06/14/2025

  Hello!

  We apologize for the inconvenience and for the delayed response.

  Upon checking you already called our customer service and one of the agents was able to secure an approval from the property to cancel the booking free of charge hence a total of $66.29 was refunded to your account. Thank you!

  If you need further assistance feel free to call us at *************** ****************) (Available 24/7, Toll-free). 

• Review fromcarlos m

  Date: 06/09/2025

  1 star

  carlos m

  Date: 06/09/2025

  FALSE ADVERTISING !!!do NOT book with this company, they are extremely sketchy and gain customers on FALSE ADVERTISING, they supposedly give you $50 for every time someone SIGNS UP under your code but what they dont tell you its that they have to BOOK as well, that is NOT what the advertise says. im currently in process of suing this company for this very same reason, such a waste of time
  

  Hopper USA, Inc.

  Date: 06/10/2025

  Thank you for reaching out, and were truly sorry to hear about your experience with the referral program. After reviewing your account, it appears that the referee has not yet claimed their reward, which is why yours has not yet been activated. We apologize if this was not clearly communicated upfront and appreciate your feedback on how we can improve the way this program is presented. If you have any other concerns or if theres anything we can further assist you with, wed be happy to help.
  

• Review fromAlyssa S

  Date: 06/06/2025

  1 star

  Alyssa S

  Date: 06/06/2025

  I am not pleased with Hopper at this point. I had 2 very good experiences with no issues. My 3rd experience has been frustrating. I booked a car rental through the app and upon booking it said includes all taxes and fees. Just prior to pick up I checked in online with the rental company and saw additional taxes and fees displayed in the amount of approx $92. I contacted hopper immediately and provided screen shots. They told me there would be no additional fees unless I sign up for insurance or gas. I picked up the vehicle and they essentially said pay the extra $92 or you cant take the car. They told me the fees were required and to take it up with Hopper. I took it, informed hopper, provided them with the receipt as requested. I called the next day, they stated they would look into this after the reservation had concluded. Afterwards I contacted them again, waited on hold for 30 mins to tell me that fee is required and its state taxes despite the fact that the reservation said all taxes and fees included upon booking and it did not state in the rental agreement that you should anticipate additional fees upon check in. i Believe they should have refunded me that money due to their misleading booking.
  

  Hopper USA, Inc.

  Date: 06/07/2025

  Please accept our sincerest apologies for any frustration and inconvenience you have experienced. We have received your complaint and have carefully reviewed the details provided. We understand you are looking for a refund regarding the additional charge that was collected by the car rental. Upo checking your record, can see that you already reached out with our support team regarding this concern. My colleague did reached out with our car renal partner and confirmed that charged collected was a valid tax. Due to the inconvenience that you have encountered, and as a gesture of our commitment to customer satisfaction, we have made a special, one-time exception to issue a goodwill refund in the amount of USD ***** to your original form of payment. Please note that refunds typically take 3-10 business days to reflect on your statement. However, in many instances, the process is expedited and completed sooner. It is important to highlight that certain card issuing banks, especially those associated with debit cards, may have longer processing times, extending up to two billing cycles (***** days). This specific timeline is determined by your banking institution, and unfortunately, we are unable to expedite this process.

• Review fromAmanda A

  Date: 05/15/2025

  1 star

  Amanda A

  Date: 05/15/2025

  I will share similar concerns to many of the other posts made in relation to Hopper. If you care about quality and trust with a company, do not select Hopper. My wife and I recently were unable to attend a hotel booking due to medical emergency that my wife has been undergoing. After various (8-12 phone calls) with customer service, we were told time and time again that requests would be made and that progress would be done in order to ensure that we would be able to rebook. We had employees promising they would call us back, or more often, we had employees prompt us to call back and after each time we followed the heeding of one employee, all we learned that there is one value this company desires, your money. Apparently return customers are not a priority after they have pocketed your change on a booking All we had wanted was to rebook our hotel and following a 2-week battle of delays and more redirections from the initial issue all I am left to do is just warn people to not fall for the same folly
  

  Hopper USA, Inc.

  Date: 05/17/2025

  We sincerely apologize for the difficulties and negative experience you encountered with booking 8ZSLHZQS7C4J. Our review of the specific terms and conditions associated with your reservation confirms that the applicable policy states: "If you choose to change or cancel this booking you will not be refunded any of the payment." Despite this clear policy, we diligently contacted our partner, via both telephone and email. Our aim was to request for a one-time exception to the stated policy, hoping they would consider your specific circumstances. Unfortunately, after careful consideration, our partner declined our request for an exception. As much as we would like to proceed with your concern, we are unable to do so. I really wish I could do more to help you. Unfortunately, Hopper doesn't have any control over this kind of policy. Please understand that we are 100% bound by their policy.