Important information
- Customer Complaint:
BBB with the use of artificial intelligence, analyzed the complaints on 4/22/24
BBB shared the findings and recommendations with Airslate, Inc.
The findings appeared to show:
Unauthorized charges: The vast majority of complaints involve customers being charged by AirSlate without their knowledge or consent, often through their linked Venmo accounts. Charges range from $20 to $180, with $96 being the most common amount.
Lack of familiarity with the company: Most complainants state they have never heard of AirSlate before and have no idea why they were charged, suggesting they did not knowingly sign up for any services.
Difficulty obtaining refunds: Customers express frustration with AirSlate's lack of responsiveness and inability to easily obtain refunds for unauthorized charges. Some report difficulty canceling unwanted subscriptions.
Possible connection to PDFfiller: Some complaints mention PDFfiller, suggesting it may be a subsidiary service of AirSlate. Several customers report signing up for free PDFfiller trials and then being unexpectedly charged by AirSlate.
Potential data security issues: A few complaints raise concerns about how AirSlate obtained customers' personal and financial information in order to process unauthorized charges.
On 7/1/24 Airslate,Inc responded to BBB with:
99% of the complaints are, sadly, related to the fact that [some] people do not understand how free trial period works as such. On our end, we did everything possible to prevent this misunderstanding: there is explicit information provided upon account registration and there is also an email sent which contains info on the free trial deadline and other important details.
Refunds with pdfFiller / airSlate can be requested in three ways:
1. Email to Support.
2. Chat online on our sites.
3. Free phone line.
https://my.airslate.com/help-center
Our refund policy is "refund no questions asked". We never object or persuade people to stay.Once any customer (current or former) requests information on how we store and share data, we put them in contact with our Legal department and they provide detailed information on this. And of course, we never share data with any third parties.
Complaints
This profile includes complaints for AirSlate, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 476 total complaints in the last 3 years.
- 127 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Venmo was charged $144 when I NEVER AUTHORIZED the payment. Ive used my Venmo only twice ever and this was a TOTAL SURPRISE! I want the money put back immediately please. I dont even know how this is possible.
Business Response
Date: 12/06/2022
**** hi!
Please note your account at pdfFiller has been linked to another email, the iCloud one, not ************* So it took some time to find your records, to be honest.
Anyways, since the Venmo name is the exact match, our Billing went ahead and issued a full refund for you.
We hope this settles the case!
Initial Complaint
Date:12/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just got charged 150 through venmo stop steeling my money I'm broke and this is wrong put my money backBusiness Response
Date: 12/06/2022
According to out records, the customer has been in email communication with our Billing Support and this has been taken care of.
We would appreciate if ********* could confirm the same to BBB.
Thank you and sorry if any inconveniences caused!
Initial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company deducted $96.00 from my venmo account on Dec 2 2022 without my authorization. Never heard of them and never authorized. ************Business Response
Date: 12/02/2022
Dear ****,
our records show that you've already been in contact with our Support and that the refund has been issued for you.
We would appreciate if you could confirm the same to BBB here.
Many thanks in advance!
Initial Complaint
Date:11/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Airslate *** a company ive never heard of charged me $144 and took from my venmo account. ***** denied my complaint saying it was authorized. Ive never used this company. I am a lawyer and will start a legal claim if this is not immediately refunded to meBusiness Response
Date: 11/30/2022
Dear ******,
as per our records, your subscription has been cancelled and a refund has been issued following your phone conversation with our Support as of November, 28.
We would appreciate if you could confirm the same to BBB here.
Many thanks in advance and sorry for any inconveniences caused!
Initial Complaint
Date:11/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged (via venmo) an unauthorized annual subscription of $96Business Response
Date: 11/24/2022
****** hi!
Many thanks for reaching out, however, we can't find you in our system of records, actually. At least nothing under the email you've indicated here (the one which ends in *** EDU).
Do you use other emails? Or please provide Venmo details, we've tracked the transaction then.
Many thanks for your cooperation, we hope to see this settled soon!
Customer Answer
Date: 11/25/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Oops, it was associated with my work email. ********************** and my venmo account (xavier8241) was the account billed on November 19th.
Regards,******
Business Response
Date: 11/28/2022
******, hi again!
This is to confirm that now we've found you in our system and a refund has been just issued for you.
We hope this settles the case!
Initial Complaint
Date:11/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was an unauthorized charge worth $96.00 through Venmo to airSlate **** ***** has not reached out about the dispute. I had cancelled my subscription with pdfFiller (an airSlate electronic service) and deactivated my debit card in September but am still being charged.Business Response
Date: 11/23/2022
******** hi!
Many thanks for reaching out! Our Billing Support has just issued a refund for you. Also, one of our Support agents will reach out to you via an email to provide a detailed explanation as to what happened to your account.
Have a great Thanksgiving weekend!
Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being charged by AirSlate $20 from my Venmo account I have never done business with this company and would like a refund.Business Response
Date: 11/22/2022
******** hi! Many thanks for reaching out and very sorry if any confusion caused!
This is to confirm that a refund has been issued for you. You will also receive an email confirmation regarding the same.
Hope this settles the case!
Initial Complaint
Date:11/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pdffiller.com is hosting one of our RMA forms on their website for public use and for public download. Due to this our form now shows up on ****** images. we would like them to remove our from from their servers permanently.URL https://www.pdffiller.com/1173873-fillable-internal-rma-form-sample ****** URL https://www.******.com/imgres?imgurl=https%3A%2F%2Fwww.pdffiller.com%2Fpreview%2F1%2F173%2F1173873%2Flarge.png&imgrefurl=https%3A%2F%2Fwww.pdffiller.com%2F1173873-fillable-internal-rma-form-sample&tbnid=7sx7ViAy_spKYM&vet=12ahUKEwjBn_7-gcD7AhVUMFMKHWi1DCIQMygFegQIARBy..i&docid=gFFUJ_BqQ89m0M&w=770&h=1024&q=partsgeek%20physical%20address&client=firefox-b-1-d&ved=2ahUKEwjBn_7-gcD7AhVUMFMKHWi1DCIQMygFegQIARByBusiness Response
Date: 11/23/2022
Marshal hi! Many thanks for bringing this to our attention!
I've passed your request to our Library Team. Since your email address clearly proves that you are working for the organization in question, there shouldn't be any problem with verification of your request. The document in question will be deleted from our database ASAP.
We are very sorry for any inconveniences caused!
Customer Answer
Date: 11/28/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
Date:11/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried contacting them via email about choosing not to subscribe after the 7 day free trial. I asked for them to not charge me with the $96 charge but it was taken out of my bank account the following dayBusiness Response
Date: 11/21/2022
******* hi!
Many thanks for reaching out! Since you have a mobile subscription for our Android app, you can actually cancel and claim refund in the menu of your Play account (tab Subscription).
Our Support agent will email you to assist.
Customer Answer
Date: 11/22/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:11/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 3rd, 2022 I was charged $96 though Venmo. I did not authorize this charge nor have I ever heard of this company. I tried to dispute this charge with ***** and they denied it. I want a full refund of my money!Business Response
Date: 11/21/2022
Dear ********,
many thanks for reaching out! We found your case, however, the transaction is dated November 13th, not 3rd, just in case.
But the email is the exact match, so we gonna proceed with the refund right away.
We hope this would settle the case. Sorry if any confusion caused!
Customer Answer
Date: 11/22/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************
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