Reviews
This profile includes reviews for AirSlate, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 80 Customer Reviews
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Review fromSusan S
Date: 05/12/2025
1 starSusan S
Date: 05/12/2025
Yesterday venmo initially sent an email warning me of "suspicious activity" on. my account. Was my iphone in my possession? Yes. Did I loan out my phone? No. Blah, blah, blah. They tried pass the **** and tell me it was something on my end - and to change all of my passwords on social media and banks, etc. Doing research on ****** and ****** reviews and on BBB reviews looks like its a TAX RELATED issue with downloading a form on pdffiller and the two entities are partnered in scamming a $96 fee. Please cancel whatever is you have to cancel you DO NOT HAVE MY CONSENT OR AUTHORIZATION. Bunch of wankers and scammers!!!!!! You have to be so vigilant: report them!!!!!
AirSlate, Inc
Date: 05/20/2025
Dear *****,
as per our records, your subscription has been canceled on May 12 this year (the same day this review is written). And the refund dispute by ***** was settled in your favor. We hope you have already received the amount.
If you would like to have more information on the account creation and usage (since you do not recall the experience with us), please email *********************************** we'll provide all the necessary details. This experience indeed might be tax-related as quite many people in the ** use our PDF editor for tax forms filing.
Review fromMary Y
Date: 05/11/2025
1 starMary Y
Date: 05/11/2025
Air slate charged my Venmo Account for $96.00 on 5/11/2025. I did not authorize this charge and I did not use it. I do not have a business. Please refund the money you took out of my account. I dont know how you got my account information in the first place.AirSlate, Inc
Date: 05/20/2025
**** hi and apologies for any confusion incurred!
The current status of your subscription (it was on the site **********, just in case, since you seem not to recall the experience with us) is as follows: the subscription itself is canceled, the refund transaction is pending on the bank side.
We apologize this is taking longer than expected, however, since this decision is totally up to the bank, there is very little (nothing, actually) we can do to speed this on the bank's side.
Our Support will follow-up with you on this today. And just in case, please keep in mind that if your bank (or payment processor) decides in this dispute against the refund, you can always contact us directly with the email and we will arrange that differently, no problem at all.
Review fromJackson L
Date: 05/04/2025
1 starJackson L
Date: 05/04/2025
Billed $96 in the middle of the night from a company I've never used, my Venmo is *******-******, give me my money back.AirSlate, Inc
Date: 05/15/2025
******* hi! Our records show that you have been in direct contact with our Support on May 5th and that a refund has been issued for you on the same day as requested.
Just in case (even though the account has already been canceled, just for your records and information), please note that your account with us was registered under a different email (the one without a dot in it).
Hope this helps!
P.S.: if the refund has already reached you, we would really appreciate if you could let the BBB know this as well and if you could possibly remove this review. Thank you in advance.
Review fromMisty M
Date: 04/30/2025
1 starMisty M
Date: 04/30/2025
Worst experience ever. Charged me $1.50 twice for no reason, then I couldnt even get into my account. Ihad to contact customer service, twice, and both times they gave me a support ticket, only to have both tickets canceled without help. Did the chat, they told me my account was canceled. A week later I checked and did th chat, and he also told me my account was canceled. 3 weeks later they charged me $96, had to go back on chat, since still couldnt get into my account, and now they are saying it will be at least a week before they refund. would even give this company 1 star if I could leave 0 I would. TOTALLY a scamAirSlate, Inc
Date: 05/06/2025
***** hi! And many thanks for getting back to this, actually. This case is indeed a bit confusing and requires additional clarification.
On our end, we see two tickets with Support filed and three instances of communication with our Support.
The first round of communication was on April, 10th. You've asked about the $1.50 charge. The agent explained that these are not two charges, actually. The first transaction was verification (test transaction which checks the validity of credit card details provided upon account registration). The second transaction was actually the return of those $1.50. In simple terms, this was a test transaction for $1,50 (it's actually automatic and is not even issued by us),R returned instantly back to you.
The second round of communication is dated April, 12th. You've provided your email, we could not find you in our system. Then you've replied that this case has already been resolved, so the ticket was closed. On that day, we did not actually find your account just yet and assumed there was some sort of miscommunication.
The third (and last ) round of communication was on April, 30. The same day you've submitted this review. In the course of this communication round, we have found out together that your account was registered under the misspelled email (yaho, not yahoo). This is the reason why we could not find you earlier. On that day though, our agent located your subscription, canceled it and refunded the full amount.
And yes, the refund might take up to five business days, depending on a bank and its location. But since it's May 6th already, maybe you already see it? Would really appreciate the confirmation. Thank you in advance.
Review fromJonathan M
Date: 04/26/2025
1 starJonathan M
Date: 04/26/2025
You guys charged me 96 dollars i need my money back ASAP my venmo name is ***** Mikkins please give me my money backAirSlate, Inc
Date: 05/02/2025
******** hi! Many thanks for reaching out, however, these are two different account on our end, actually, and two different cases.
For the email you've indicated here along with your review, we had an account back in December 2024, and it has been long canceled, no recent charges.
For the Venmo name mentioned here we had an account under the email which starts as ***********. The owner of this account contacted us directly via chat on April 29th. The subscription was then canceled and a refund was issued.
Since both accounts are now canceled and there are no pending refunds, we would really appreciate if you could confirm this to BBB and possibly remove this review as well.
If you have any further questions, please email us directly at ************************************************************.
Review fromCorrie M.
Date: 02/24/2025
1 starCorrie M.
Date: 02/24/2025
I signed up for a free trial, and cancelled immediately after using it because I only needed the service once. I received an email stating that it was successfully cancelled. There was still a charge of $1.25 on my card. Then they tried to make another charge on my card a few days later. I have a block on my card for online purchases if Im not actively trying to use it. The second charge did not go through. Wondering why I was charged anything if it was a free trial.AirSlate, Inc
Date: 03/10/2025
Corrie hi and apologies if any confusion!
A transaction between one and two dollars on a first day after subscribing is not really a charge, strictly speaking. This is called "verification amount", and it is used by banks and payment systems to check the validity of the registration details.
This amount is normally back on the account within first 24h, often quicker. Since this review was written last month, we are sure you've already got it back, right?
If you have any further questions, please email us directly at *********************************** Thank you.
Review fromBrandie S
Date: 02/19/2025
1 starBrandie S
Date: 02/19/2025
I saw a charge to my Venmo for $96, 2/15/25 and I immediately called Venmo to dispute, I have never authorized airslate for any type of "business" or app charges to my account, ***** *** asked if I authorized a service or if I had a business, I said no and had to change all of my passwords because it appeared someone had hacked into my account and charged for this amount for airslate.AirSlate, Inc
Date: 02/25/2025
******* hi and apologies if any confusion! This is not a hack, you've actually had an active subscription with us (on the site www.pdffiller.com, the online PDF editor, might be tax-related, most people use our services for tax or medical/insurance forms).
The subscription has now been canceled and a refund issued for you. Please check your Inbox for the email confirmation of the same.
If you have any further questions/concerns, feel free to reach out to us directly, ************************************************************.
Review fromChanel C
Date: 02/11/2025
1 starChanel C
Date: 02/11/2025
This company fraudulently charged my credit card $96. I have never done business with this company nor have I ever heard of the company. Its a complete scam. I contacted them attempting to get the issue resolved and they stated they cannot find the charge using the last four digits of my card. They are requesting me to send them the first six digits of my card, which I find bizarre when you all charged my card in the first place. NOW, they refuse to cancel the charge until I give them MORE INFORMATION on MY CARD. If anyone else has this issue, its about time we all lawyer up and start a lawsuit against AirSlate/pdfFiller because this is ridiculous. I thought I was the first one with this issue until I came to the BBB website. There is no way all of us should be having the same fraudulent issue with no resolution. Something fraudulent is going on with this company and LAWYERS NEED TO GET INVOLVED IN A LAWSUIT IMMEDIATELY.AirSlate, Inc
Date: 02/12/2025
Chanel hi! I've just double-checked with our Billing Support regarding the details you've provided along with this review and, unfortunately, can only confirm that we indeed have nothing recorded for your email, so sorry.
Therefore, we would need either an alternative email (the one linked to your mobile, or university email, or work one?) and those digits on the card.
Please note that last six digits could ONLY be used for verification purposes, nothing else. You can actually double-check this with your bank or any accountant, we are confident they will confirm.
We are hoping to get more information from you very soon and settle this case!
Review fromOl M
Date: 01/11/2025
1 starOl M
Date: 01/11/2025
This company fraudulently charged my ***** account $96. I have never done business with this company nor do I even know of the company. Its a complete scam and clearly has a completely unethical way of running their business.AirSlate, Inc
Date: 01/13/2025
Hello there!
For the email linked to this review/complaint we can only track account registration, and it was back in 2018 -- no paid plan, no charges.
Most probably, your more recent account has been linked to another email then.
Please email us ************************************ the following information:
your other emails (from work or university, for example)
your Venmo user name
the exact date of this transaction.
Thank you so much for your cooperation on settling this!
Review fromJill H
Date: 12/06/2024
1 starJill H
Date: 12/06/2024
This company charged my ***** account $14 without my knowledge. I have never used this company or contacted them for any reason. Now, ***** has suspended my Venmo account while they check into the unauthorized charge.AirSlate, Inc
Date: 12/09/2024
**** hi! Many thanks for letting us know, however, we can't really find you on our end using the email provided in this complaint. All accounts in our system are always email-based, and we have nothing for your email. This means your account and all related charges are linked to another email.
Please email us ************************************ and let us know your other emails as well as your Venmo user name. Then we will close your account. And if Venmo decides not to reverse the charge, we can also arrange for a refund.
Please note that you need to contact us directly in any case, even if Venmo decides in your favor, because our system will still see your account is open/active and will continue to attempt to charge you.
In advance, many thanks for your cooperation.
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