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Business Profile

Windows

Window World of Boston, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Window World of Boston, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Window World of Boston, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatedly contacted this company with complaints on the work they provided. Accomplishing the installation of new home siding they removed Leaf Guard gutter system and trashed it, which was supposed to be reused. Additionally, they improperly made multible siding installation for 5 windows. This resulted in the original window screens being unable to fit the windows they came from.I have been in contact with this company many times. It resuls in only the installation manager making a visit to assess my complaint. He concurs, tells me Window World will take care of these issues. However, no scheduled visit is made to properly correct these problems.

      Business Response

      Date: 06/07/2024

      ***-

      Thank you for reaching out and providing the feedback, we are sorry about the confusion.  Per our conversation today, we have a time scheduled with you to address the issue you are having.  We value you as a customer and look forward to working with you on your next project. 

      Customer Answer

      Date: 06/13/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:03/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 15th 2023, I signed a contract with Window World of Boston for the instillation of 9 windows and 2 doors at my residence in *******, *************.On and around November 7th 2023 Window World began instillation. Though there were positive experiences, two problems have yet to be addressed by Window World. I have repeatedly been assured that they will be fixed by both the on-site instillation professional and my telephonic contact out of ********** Window World office, ******. The problems are that the lower front bedroom window, which was supposed to be in the same style as that of the other front facing windows with a 4 Colonial Grid style, was instead installed with just a plain pane of glass without the colonial grid present elsewhere on my home.The other problem pertains to the instillation of the 3 front facing windows in my homes living room. There is a strip between the first window and second window and also between the second window and the third, on the interior of the instillation. The instillation was done with two black strips. Unfortunately these stand out quite visibly in my living room as they were supposed to be white to match all other aspects of the window instillation.As mentioned above, I was assured at the time by my on-site Window World professional that these issues would be able to be fixed. I waited and called, waited and called through to the new year, but with no resolution. As I sensed that something was not going as I was being assured, I have held back a small portion of the final payment.I have regularly called Window World of Boston about every two weeks, most recently on January 17th and 29th and February 15th and 29th, to see what progress has been made to resolve my problems. Each time I am connected to and talk with ******. She repeatedly assures me the problem will be resolved "in 2 weeks" and cites manufacturing/supply issues as the reason for the delay. I am hoping for a response/resolution.Thanks

    • Initial Complaint

      Date:09/26/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase thirty eight windows the installing is still not done ,this morning I was opening one of the window it drop almost breaking my fingers I try getting in touch with the company have not gotten back to me. I am a senior I think am being taken advantage of ,something have to be done before I break my hand.

      Business Response

      Date: 09/27/2022

      ******************, we apologize for falling short of your expectations. We strive always here at Window World to provide our customers with exceptional service. Your labor and product warranty as part of the contract you signed on 4/17/19 are not in effect as result of your outstanding balance due in the amount of $4,613.00. Without success, we have made numerous attempts to communicate with regarding this matter. To include sending written notification via US mail return receipt requested. Once the balance is paid in full, we would be happy to provide you with any service needed. Please feel free to contact ************************* directly at ************. ***** would be happy to receive payment and send a service tech to your home within 48 hours. Thank you.      

    Window World of Boston, LLC is BBB Accredited.

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