We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

Customers.ai

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent an email to cancel my service on Dec 3rd. I got an email the same day from out *** letting us know that they are canceling our service. At that point we stopped using the service because we were told it was cancelled. We continued to get billed for 3 more months after we canceled the service. We reached out to customer service and they told us this is because we had a 6-month contract. We weren't told this when we tried to cancel our service. So we stopped using it. I understand the contract, but we weren't told it would be canceled in 3 months. We were told it was canceled right away, so we didn't use the service. We were billed Dec 16 for 229, Jan 16 for 229 and Feb 16th 30. Totalling $448

    Customer Answer

    Date: 03/10/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to cancel a service for a software I purchased. I never used it. Spend hundreds on it for several months thats on me, I did want to use eventually but never got to it.. I went to cancel the service. On their website it said I could pause my account instead of canceling it. I just needed to email ************************** I did so. I never received a response. They continue to charge my card. This isn't a billing period thing.

    Business Response

    Date: 09/30/2024

    Hello Roderick,

    Thank you for reaching out, I have personally ensured that your account has been stopped from future billing. I would love the opportunity to demo our updated features and honor any past billing you have paid to be applied to future use of your account to capture high intent leads of your website visitors.

    Please reach out to be directly and I will rectify this for you!

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We canceled our agreement with an end date of 7/27 and were told we would no longer be charged after that. They have continued to charge our credit card $648/mo and will not respond to any of our requests to cease the charges or issue a refund. There is no way to remove our credit card information from their application to avoid future fraudulent charges from them.

    Business Response

    Date: 12/01/2023

    The customer has already been refunded after contacting us about this issue.  When we became aware of the mistake we refunded the charges to the customer's credit card.  All refunds were processed on 11/22/2023 for the total amount in question.  

  • Initial Complaint

    Date:07/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business continues to try to bill me 319 every month on my card. I have blocked them and now feel that I may need to try and get another credit card. I want to report this business for its bad ethics and fraudulent app. THe app did not provide the promised leads nor did they want to honor their contract to all me out.

    Customer Answer

    Date: 08/10/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sold me a SAAS system that never worked and verbally told me that if I did not generate a solid lead I would have a money back guarantee and get out of my contract. Their system never worked...month over month I kept emailing the rep telling him. They still charged me and still want to keep the contract in place. I feel harassed.

    Customer Answer

    Date: 01/02/2023

    I have not heard from the business in response to my complaint.

    Mobile Monkey told me that if I did not generate 3 contacts then I could get out of my agreement.  This is the only reason I gave them a try.

    Money Back Guarantee after 90 days of activation. If minimum contacts are not generated, this contract is terminated.

    A contact was explained by my sales rep as actual contact from a lead.  He explained that it would be an actual real lead where a lead made contact with my company.  The app scans emails from visitors on your site.  My site gets around 800-1200 hits a month.  This means I would of course generate emails if I didnt then their app would not work.  So how could a contact be a email as they are claiming now.  Clearly they used deceptive wording to trick clients into signing an agreement.

    Business Response

    Date: 01/06/2023

    Hi *******,

     

    Thank you for bringing this to our attention. I am so sorry to hear that you were not able to see success with MobileMonkey or the tools within your subscription. I appreciate you taking the time to write out your concerns. We are reviewing your account and previous request to cancel. I will follow up once we have an update. Thank you for your patience. 

    Kindly,
    *****

    Customer Answer

    Date: 01/09/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business.  It does not provide a resolution.  It states that they will be in touch.  ************ mis lead me and all other users.  They state they will get a certain number of leads but leads and contacts are different.  A lead is an email which I know they were going to get me hundreds.  Finding if those leads were good or not would be a contact.  Either way I did not receive one contact.  Also the system never worked for me.   The entire workflow never worked.  I was patient and tried to work with their team for several months. I want out of my contract and I want a full refund.

Customers.ai is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.