Complaints

This profile includes complaints for Jobcase, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jobcase, Inc.

  201 Broadway Cambridge, MA 02139-1955

  
• 

  Jobcase, Inc.

  201 Broadway Ste 6 Cambridge, MA 02139-1955

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm searching for employment at the moment, received an email from this company and clicked on their link. Once I entered my information and gave them my resume, I started receiving text messages and emails that appeared to be really scammy. It alerted me so I came onto this site (Better Business Bureau) and read a bunch of complaints from other people to find out that this site is a scam and that they sell your information to third parties. I would just like for them to stop contacting me and delete my information.

  

  Business Response

  Date: 10/07/2024

  Thank you for reaching out to us. We want to assure you that we take your concerns very seriously. We want to emphasize that we do not sell user information.

  Your privacy is of utmost importance to us, and we adhere to strict data protection policies. We would greatly appreciate it if you could provide any specific evidence or details that might help us investigate this matter further.

  Also, we have received your request to delete your information, and it is currently being processed. Please be assured that you will receive a confirmation once the deletion is complete.

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is very sketchy. Out of nowhere I started to receive multiple spam emails from them a day and when I investigated I realized that someone had taken my information from linkend in and made an account. There is not way to delete said account and I have attempted to unsubscribe from emails but they just keep coming. This job is obviously a bait and switch ploy at stealing your private information as all of the jobs they list are either too good to be true or just plain fake. In the supporting documentation I have attached screenshots where you can see this account was created 7 days ago. I did not make this account nor did I register on any other partner sites as the company has attempted to claim in previous replies to other people facing the same issues that I am. What this company is doing is scamming and if this issue is not resolved promptly I will be forced to take legal action.

  

  Business Response

  Date: 09/30/2024

  Thank you for bringing your concerns to our attention. We understand your frustration and take all user feedback seriously and have thoroughly investigated your claim. Our records indicate that your email address was registered with our partner site, Every Job For Me on September 10th, 2024. When users register on our partner sites, they often agree to receive communications from Jobcase.

  We want to assure you that Jobcase does not engage in any unauthorized use of personal information or creation of accounts without user consent. Our practices are in full compliance with data protection laws and industry standards.
  
  We've deactivated the account linked to your email address. This action should prevent any further communications from our platform. If you continue to receive emails, please let us know immediately, and we will investigate further.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam scam scam! They advertise a job and then sell your personal information to third parties even after you have opted out of such disclosure. Immediately after I supposedly applied for a job on their website, I started received multiple robo calls and scam emails.

  

  Business Response

  Date: 08/09/2024

  Thank you for sharing your concerns. We take these matters very seriously and want to assure you that we are committed to maintaining the highest standards of privacy and integrity.
  
  We want to clarify that our company is not a scam, nor do we sell or share your personal information with third parties. Your trust is of utmost importance to us, and we strictly adhere to our privacy policies to protect your data.
  
  We understand your frustration and the inconvenience you've experienced. We would greatly appreciate it if you could provide any specific evidence or details that might help us investigate this matter further. Our goal is to ensure that your concerns are thoroughly addressed, and any potential issues are resolved.
  
  As per your request, we have unsubscribed you from our communications and deactivated your account. If you have any additional concerns or need further assistance, please feel free to reach out to us directly.

  Customer Answer

  Date: 08/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Akus T

• Initial Complaint

  Date:08/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company claims to help those looking for jobs however when communication is sent it is a continuous click-bait scam that drags the user through multiple job search websites that ask for personal information and never end up at the potential job listing. Also, the potential job openings that the website states are available are nonexistent

  

  Business Response

  Date: 08/03/2024

  We want to assure you that Jobcase does not engage in any bait-and-switch practices. We strive to provide accurate and up-to-date job opportunities to our members. Sometimes a position may be filled before you have a chance to apply, since employers often control when listings are taken down. We have deactivated your account and unsubscribed you. Please allow up to 48 hours for this to go into effect. Please feel free to reach out our support team directly at ********************************** in case of any questions or concerns.

• Initial Complaint

  Date:07/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a job search site, but after setting up an account I found out they are a site just trying to get your information to sell. I have been trying to request to deactivate my account, but there is no way to do so. Isnt something like that illegal? I no longer want them to have my email in their system. Can you help me force them to delete my email from their system? I just want my account deactivated and the most they allow is to turn off emails sent to you. They have no help chat or phone number, and the email forces you to go through a system which offers me no option to respond to deactivate.

  

  Business Response

  Date: 07/22/2024

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience you have experienced.

  We want to assure you that we do not sell any personal information to third parties. We take privacy and data protection very seriously and are committed to maintaining the confidentiality of our users' information.
  We have deactivated your account as per your request on 7/14/2024. Your email and all associated data have been removed from our system.

  If you have any further concerns or require additional assistance, please feel free to contact us directly. Our support team is available via email at ********************************** or by phone at ************.

  We are here to help!

• Initial Complaint

  Date:07/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving nonstop harassment, emails, and calls from this site. I seem to have a "profile" created that I never made. They somehow got access to my phone number and email, yet I never gave them this information. There is nowhere I can go to delete my profile, and all I am getting is dead ends. I have blocked every call and email they have sent, but they just change the number by a digit or two or change the email address and contact me again. I have clicked unsubscribe multiple times and I am still getting emails. They are contacting me at a rate of once an hour, every day, and I am fed up. I want my personal information deleted from their database, and for them to quit contacting me.

  

  Business Response

  Date: 07/05/2024

  Thank you for reaching out, and we're sorry for your experience.
  It appears that your profile was created automatically because you registered on one of our partner sites.To help resolve this matter, we have sent you a link to a form where you can submit deletion of your information request. Please fill out this form, and we will process your request in accordance with our Privacy Policy and applicable law.

  
  We take your privacy very seriously and are committed to ensuring your data is protected. Once we receive your completed form, we will promptly delete your personal information from our database and ensure that you no longer receive any communications from us.

  
  We appreciate your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to reach out.

  Jobcase Support

  Customer Answer

  Date: 07/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am not interested in the business's response that claims they take people's privacy seriously. My personal information, phone number, and email, have been given out by this business to spammers and I am receiving calls every hour. When I block the number they call back with a different phone number. I have also tried to block and unsubscribe from Jobcase and all other spam emails and yet they are still coming in, just from different people. It appears there is no way to unsubscribe. I have already filed a request days ago for my information to be deleted and yet I am still receiving countless spam emails and calls. To emphasize, I am getting calls every hour on my personal phone number. As I said already, I have asked this business to delete the profile (which I never created) when I filled out the requested form days ago. I will not be satisfied until the spam emails stop coming in (which include fake job postings with unclickable links and false advertisements), my entire profile and information is deleted from their database, and I stop getting my personal phone number blown up every hour. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 07/22/2024

  We understand your concerns and want to address them promptly and transparently.

  We want to reiterate that we do not sell any personal information to third parties. We take your privacy very seriously and are committed to protecting your information.

  We can confirm that your profile and all associated data were deleted from our system on July 6th, 2024. If you have any specific information or instances that suggest your details were shared improperly, please let us know so we can investigate this matter thoroughly.

  If you have any further concerns or require additional assistance, please contact us directly at ********************************** or by phone at ************. We are here to help resolve this issue.

  -Jobcase Support

• Initial Complaint

  Date:02/25/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never even visited the site nor looked for a job in the past several months. I have been receiving emails from jobcase and have unsubscribed 2 times now. This was a brand new email account and I don't know why I am receiving emails from them.

  

  Business Response

  Date: 02/27/2024

  Hi,
  
  We're sorry to hear about the experience. Jobcase strives to help people get access to better job opportunities. One of our Jobcase team members has deactivated your account and unsubscribed you.

  Please allow up to 48 hours for this to go into effect.
  
  -The Jobcase Team

  Customer Answer

  Date: 02/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:12/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jobcase is a bait and switch scam. If you are looking for a job, they email the job. But, when you open the job offer, the job doesnt show up. Every other, job, does. Jobs that Im not looking for, ie (CDL truck driver, delivery driver, anything that I am not looking for).

  

  Business Response

  Date: 01/03/2024

  We're sorry to hear about the frustration you've experienced. Your feedback is valuable to us, and we take your concerns seriously.
  
  We want to assure you that we are actively working to address this issue. We appreciate you bringing it to our attention.

  -Your Jobcase Team

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a position using Resume-Archive (which may or may not be in partnership with Jobcase, it makes no difference to me). Through this interaction, Jobcase obtained my email and used the location of my computer to subscribe me to a seemingly endless list of job boards, such that I am inundated by emails from third parties at an obscene level. Further, from Jobcase's own emails, there is no way to unsubscribe without sign on (notably, by connecting to one of the user's social accounts). ********************** has provided my personal email to a large number of outlets without my permission and provides no recourse for ceasing contact with these businesses (which seem to lack legitimacy). I believe it is a violation of law to disclose a person's email to a third party. If these parties are indeed in partnership with Jobcase, then I believe it is a requirement to provide an acceptable way to unsubscribe. In all cases, I feel laws have been broken, and this company is blatantly violating privacy, and plainly disrespecting inadvertent users.

  

  Business Response

  Date: 10/10/2023

  Hi *****,

  We would like to assure that Resume-Archive is not in partnership with Jobcase. We are two separate entities, and any interaction or email subscription you've encountered is unrelated to Jobcase.
  
  Regarding your concerns about the disclosure of your email address to third parties, we want to assure you that at Jobcase, we prioritize user privacy and data protection. We do not share personal email addresses with third parties without explicit user consent. However, if you have received emails from other sources, it may be related to your interactions with Resume-Archive or other platforms not affiliated with Jobcase.
  
  Also, we'd be happy to help you update your email notifications if you think you're receiving too many emails from us. You'll find an unsubscribe link in every email or you can email ********************************** and we can update those settings for you.

  Regards,

  The Jobcase Team

  Customer Answer

  Date: 10/11/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I will be satisfied when my personal information is removed from all Jobcase databases. I will not reach out to the company at the email address provided, because the company has demonstrated heavy use of dark UI/UX patterns to obtain my email address to begin with. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Jacob

   

   

  

  Business Response

  Date: 10/19/2023

  One of our Jobcase team members has deactivated your account and unsubscribed you. Please be assured that your all of personal information will be removed from our database.

• Initial Complaint

  Date:09/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jobcase is generating emails to random email addresses as bait. They claim you made an account and send you a link to "confirm email" when in reality, the account doesn't exist until you "log in" through the password reset. This is a scam. The jobs sent to me were for *** and ************** which has Nothing to do with my career. Once you click on the job listing, it doesn't exist. Beware of them collecting your resume with your info.

  

  Business Response

  Date: 09/26/2023

  Hi Allyz,

  We apologize for any confusion or frustration you've experienced. We value your feedback and would like to clarify a few points:

  Email Confirmation: Our email confirmation process is a standard practice to ensure the security of user accounts. It is not intended to mislead or bait users.
  
  Job Listings: We strive to provide relevant job listings, but we understand that the suggestions you received may not align with your career goals. We request you to please update your bio on your profile ****************************************** , to get accurate job recommendations.
  
  Job Availability: Job listings on our platform can change, sometimes a position may be filled before you have a chance to apply, since employers often control when listings are taken down.
  
  Privacy: Your resume data is only shared with employers when you apply for a job. We do not sell your personal information.
  
  Your input helps us improve our platform, and we're committed to enhancing your experience with Jobcase. If you have further concerns, please don't hesitate to reach out directly at **********************************.
  
  Sincerely,
  The Jobcase Team

  Customer Answer

  Date: 09/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  I am not satisfied. They provided an explanation for services they offer to actual people who signed up. I never signed up for that service and the second service they sent either. I am still being spammed and I know they bait people into signing up this way. They specifically said they do not bait but without having clicked the confirmation link on the email I should have not started to receive emails every day from them. Not only that, but they were sending me irrelevant Secret Agent and *** job postings. I highly doubt those jobs post as opposed to sourcing from within.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Allyz

   

   

  

  Business Response

  Date: 10/12/2023

  We understand your frustration.

  Jobcase strives to be the best resource to help workers get ahead and our technology helps to power various job sites and nonprofit employment portals. Please know it is our intention to be helpful to job seekers and workers not an inconvenience to you.

  Our support team has unsubscribed your account, please allow 24 hours for this to go into effect.