Complaints

This profile includes complaints for Jobcase, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jobcase, Inc.

  201 Broadway Cambridge, MA 02139-1955

  
• 

  Jobcase, Inc.

  201 Broadway Ste 6 Cambridge, MA 02139-1955

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not had the specific problems that others have said - although I did sign up for jobcase on purpose so it may just be that I didn't notice because I've been assuming it was legitimate. I do get emails with job postings I might be interested in, however upon clicking on either the "Top 10 Searches Near _____" or on one of the specific listings themselves, I am just taken to the jobcase home page which does not list any of the jobs I have been emailed about. There is also nothing on my profile or home page that could take me to those job listings. no alerts, no messages. The job postings I've been emailed about simply don't exist.

  

  Business Response

  Date: 07/20/2023

  Hi ******

  We're so sorry to hear about the experience you've had thus far. There are millions of real jobs from across the US posted on our platform. Sometimes a position may be filled before you have a chance to apply, since employers often control when listings are taken down. We're looking into what went wrong in your case. Our support team is currently investigating your complaint and will send you a confirmation once it has been resolved. If you would like to reach out to our team directly, please send an email to ********************************** with "Urgent" in the subject line.We wish you the best in your future work endeavors.

  Good luck on your job search!

  Sincerely,

  The Jobcase Team

   

• Initial Complaint

  Date:06/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website sends bait and switch emails and make false claims about available jobs. They spam these false claims via relentless emails - 10 a day is not unusual. Many of the supposed job opportunities that I am perfect for lead to nowhere other than a form to collect personal information. They are praying on job seekers with false leads and hyperbolic language. It is predatory!

  Customer Answer

  Date: 07/11/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 07/20/2023

  Dear *****,

  
  Thanks for your note! We're so sorry to hear about the experience you've had thus far. We assure you that posting on Jobcase are quite real, and there are millions of real jobs from across the US posted on our platform. Jobcase strives to be a place where people help people succeed in their worklife. We provide access to jobs, tools, resources, and support from our online community for workers.

  
  Our technology also helps power a large network of other job sites and nonprofit employment portals. If you like to reach out to our team directly, please send an email to ********************************** with "Urgent" in the subject line. We wish you the best in your future work endeavors.

  
  Sincerely,
  The Jobcase Team

  Customer Answer

  Date: 07/24/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 20262210. 

  The response from Jobcase offers generic marketing content and does not address my complaint at all. The response says that if I want I can contact support, but talking to someone in support does not address the issues in my complaint or in the examples I provided.

  Regards,

  *****************************

   

   

  

  Business Response

  Date: 08/03/2023

  Hi *****,

  We understand the frustration. In order to help our members find jobs, we do require some information such as location, past job experience, and contact info. This is for an important reason. Your input helps us provide relevant job opportunities based on your work history and location. Without this information, you may receive job suggestions that are not useful to you.

  Also, you can always update your email notifications if you think you're receiving too many emails from us. You'll find an unsubscribe link in every email or you can reach out to us directly. 

  Lastly, we assure you that we are real and our community is helping out millions of job seekers and we have had many success stories of people happily ************ and advices here on Jobcase! You can find some of those stories here: 

  *********************************************************************************

  *************************************************************************************

  *************************************************************************************

  *************************************************************************************

  Please feel free to reach out to us if you have any questions or concerns.

  Regards,

  -The Jobcase Team

  Customer Answer

  Date: 08/07/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 20262210.

  Jobcase has still not responded to the issues in the complaint. Specific examples I included are 1) an email promoting a job posting for a ****************** job which may or may not exist, but is completely inappropriate for the information I provided. Sending me this job as a potential match is absurd and misleading. 
  

  The second example I sent shows text that says ************************ Jobs near ******, ** the problem is that none of the listings provided include a job at State ********* I received NUMEROUS emails like this that lead with text about a job that I could not find when I followed the links. These emails misled me because they promoted jobs I could not find and wasted my time by providing links to other irrelevant job posts.

  I stand by this complaint.

  Regards,

  *****************************

   

   

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone signed up for jobcase.com using my email address today and I immediately started getting piles of spam. I cannot find any means on the site to remove my email address, change my email address, contact ANYBODY from the company, or delete this account. 10 seconds of research found dozens of other people with the same problem. Somebody needs to put a stop to this.

  

  Business Response

  Date: 07/25/2023

  Hi,

  
  We're so sorry to hear about the experience. Jobcase strives to help people get access to those better job opportunities and we're looking into what went wrong in your case. One of our Jobcase team members has deactivated your account and unsubscribed you. Please allow up to 48 hours for this to go into effect.
  
  -The Jobcase Team
   

• Initial Complaint

  Date:06/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website/ service/company appears to be set up for the purpose of gathering individuals personal information. I was redirected from the **** job board to this site when applying for a job. Once I tried to apply the actual job that was posted disappeared and the profile that I was creating I can now not edit or delete. I need the information provided immediately on steps to remove my profile information Job searchers need to be made aware of this deception. I need access to my information so I can remove it from their site asap. Thank you

  

  Business Response

  Date: 07/25/2023

  Hi *****,

  Thanks for contacting us.

  We assure you that Jobcase is quite real, and there are millions of real jobs from across the US posted on our platform. Sometimes a position may be filled before you have a chance to apply, since employers often control when listings are taken down. We have reactivated your profile so that you can have access to your information.

  Please feel free to reach back out us if you have any questions or concerns.

  -Your Jobcase Team

   

  Customer Answer

  Date: 07/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I do not want a re activated profile I simply want the ability to remove my personal information as soon as possible. 
  

  Please respond with the steps needed for to have access to remove my resume and personal profile information as I requested in an email to your support team. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 07/31/2023

  Hi *****,

  We understand the frustration. Our support team has sent you the steps along with the screenshots to remove your information from your profile. 

  Please feel free to reach back out to our support team at ********************************** in case of any questions.

  Thanks

  -The Jobcase Team

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not sure how I began receiving emails from this sketchy website but they are constantly sending messages about supposed job opportunities that ultimately appear to be fraudulent and leading to nowhere. I visited the website thinking I could just unsubscribe to all emails (which I did) but realized I appeared to have an account on file. I was confused because I didnt remember creating the profile so I logged in (which required resetting the password as I did not know it) and looked for an option to delete it. However, there was no delete option anywhere on the site. The only contact option was an email so I sent a message requesting removal of the profile. A quick automatic reply indicated that 48 hours was the normal wait time for a response. I literally just submitted the deletion request prior to filing a complaint but I am alarmed at the amount of complaints posted about this site. I am not sure if I will be contacted but I believe I was tricked into creating an account under the ruse that I already had one. Even if that is not the case, the site itself is lacking any sufficient evidence of legitimate job postings or community activity - links to supposed positions take you to similarly sketchy looking sites that request personal information and there are oddly three people that my page follows). It seems to be a facade - just a phishing scam to gather names, emails, phone numbers, and other data (resume details, locations of your job search, etc.). Very concerning that this obviously fraudulent page has dozens of complaints and crappy apology responses from the people in charge of it. Definitely needs to be investigated and shut down immediately. I want them to stop contacting me via email and also ensure that they do not text me (I believe texts are coming in too based on similar occurrences experienced by other reviewers where suspicious job interviews are offered).

  

  Business Response

  Date: 03/21/2023

  Dear ***************,

  We're sorry to hear of any confusion or inconvenience. Our support team unsubscribed you and deactivated your Jobcase account on 3/15/23.

  We can assure you that Jobcase.com is quite real. We have millions of members and there are millions of real jobs from across the US posted on our platform.
  However, sometimes a position may be filled before you have a chance to apply, since employers generally control when listings are placed and taken down.
  Our team is certainly happy to help with any of the issues you may have encountered. 

  Please know our intentions are to support workers and job seekers, not to be a nuisance to you.

  We wish you all the best in your future endeavors. Sincerely, The Jobcase Team

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************************************************************************* **** post is in their search results and also appears after I ****** my name. **** is a FAKE POST which is claiming something about me which is absolutely not true. I have not been convicted of a crime but this post is damaging my reputation and ability to get companies to move forward with employment, has costed me a job and is basically very slanderous. Jobcase needs to take this down. I have reported this post but has not received any response. I am the real *************************** RN, I can prove this as well. Please refer to the link above for the post.

  

  Business Response

  Date: 03/08/2023

   

  Dear ********, 

  
  Thank you for bringing this matter to our attention. We investigated the post and have removed it from our platform as well as deactivated the account. 

  
  Please be aware that the search results on ****** may not change automatically. We do not control when ****** reindexes our sites, so we cannot offer a timetable for when it will disappear. 

  
  Were sorry to hear of any inconvenience to you and wish you only the best in your future endeavors. 

  
  Sincerely, The Jobcase Team
  
  
  

• Initial Complaint

  Date:02/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently came across Upward (a Jobcase company) platform while job searching on another popular job search engine.When applying for a position, information you enter creates an account with Upward - okay this is reasonable.However, when trying to delete or close the account there are no options on the website and users must enter personal information at ***********************************************. - not the best but sure.Problem #1 The problem I having is that the web form used to enter my name/email/phone states "unable to find my information" yet their web application is able to log me into the website and retain my information? Problem #2 In problem #1, Upward acknowledges that if there is a problem to email your information to ************************* - this is a phishing scam.Problem #3 Upward insists that identities 'may need to be verified' in "some cases" if they are unable to identify under "reasonable circumstances" This is a common theme in data elicitation/phishing where companies such as Upward are able to obtain more data from consumers by consumers trying to opt-out of their website. These companies sell data to third parties who in some cases release personal data into 'black markets' costing consumers money and sometimes precipitating in fraud.

  

  Business Response

  Date: 02/28/2023

  Dear ************,

  We're sorry to hear about the experience you've had thus far. We have passed your complaint info on to our support team to be handled. Kindly allow us a business day or two to process your request. 

  Jobcase strives to be the best resource to help workers get ahead, and did not intend to be an inconvenience to you. 

  We wish you well in your future endeavors.

  Sincerely,

  The Jobcase Team

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not sure how I got on Jobcase mailing list, but Im not looking for a job - especially the ones being offered - yet Im getting bombarded with multiple emails daily. Its harassment and unsubscribe doesnt seem to be working. Looking at other complaints Im not alone.

  

  Business Response

  Date: 01/20/2023

  Dear **************,

  We're sorry to hear of any confusion, and have passed your complaint info on to our support team to be handled. 
  Kindly allow us a business day or two to process your request. 

  Jobcase strives to be the best resource to help workers get ahead, and did not intend to be an inconvenience to you. 

  We wish you well in your future endeavors. Sincerely, The Jobcase Team

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clicked on a link for a Chewy remote job, trying to get info for my daughter. Instead I've been getting 20+ e-mails a day from this company not related at all. Same as the other complaints- my first email said "third attempt to hire you" and I also got the text "call me about work". So I'm not buying their earlier claim of "thats not us!" Yes, it us. Unsubscribes either go to error pages or simply do not work. AND, each Jobcase unsubscribe is a different page. My inbox is now trashed, I keep getting these emails, and no, unsubscribe does not work. STAY AWAY.

  

  Business Response

  Date: 12/27/2022

  Hi Mr. *******

  
  We're so sorry to hear about the experience you've had thus far. Jobcase is a community working to connect and empower the worlds workforce and always seeks to provide the best possible experience for job seekers. One of our Jobcase team members has unsubscribed you. Please allow up to 48 hours for this to go into effect.

  
  Thanks

• Initial Complaint

  Date:11/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone has put my email address ***************** on a list that Jobcase is bombarding with emails to *********************. I need to find the parent of the list and have my email address removed from the list. Calls to jobcase any extension say No one is available to answer your call.

  Customer Answer

  Date: 11/29/2022

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 11/29/2022

  ******************,

  
  We're sorry to hear you've had a difficult time and have submitted your request to our support team to be rectified.

  
  Please allow us a day or so to complete the unsubscribe process.

  
  We're sorry for any inconvenience and wish you well in your future endeavors. 

  
  Sincerely, The Jobcase Team

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

   

   

  As this name and my email address is being used for email solicitations I need the contact info of the origin of the email list as to be able to unsubscribe at that top level and impede future advertisement from this list. Simply unsubscribing will not accomplish this as I need to snuff out the origin or I will continue to get unwanted emails to **************** Please assist. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******