Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up in november 2023 and was told estimated wait is up to 6 months. It is almost a year later and I was still not assigned a farm, I could have gone to numerous other providers.They guaranteed to prioritize my placement and did not keep their commitment.

  

  Business Response

  Date: 09/16/2024

  Commercial operation of the solar farm was delayed and Mr. ********* request to be prioritized for placement as soon as possible was missed.  Solstice has submitted Mr. ********* request to the utility, JCP&L, for inclusion in this month's allocation.  Solstice has also presented Mr. ******* with a $50 gift card to thank him for his patience and his business.  

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

  I feel that the company's inaction caused me a direct loss of more than 4 months of 21% deduction of my electric bill. Especially in the summer months when the bills tend to be much higher.

  I relied in good faith on their express commitment to expedite my request after they failed to deliver upon their initial commitment of 6 months timeline. Being so I feel $50 is not doing justice.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 09/24/2024

  Hello *******,

  Thank you very much for your patience as we worked with you to make up for your missed savings these last few months. As ******* noted here, when he enrolled with Solstice he was placed on a waitlist because we did not have spots available yet. When he contacted Solstice in June, Solstice failed to prioritize his enrollment the following month, for which we take full responsibility. We have now done so, and ******* will be receiving his first credits imminently. Additionally, we e-delivered a **** gift card to ******* on 9/20 with an amount agreed upon by both parties. We recognize that Solstice's inaction caused ******* to miss out on up to 3 months' savings, and we hope this payment and reprioritization represents adequate compensation.
  
  Thank you again, *******, for openly voicing your concerns to us and for working with our team on a solution. Please don't hesitate to get in touch with our support team with any further requests! 

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will NOT stop visiting our house. It seems like every month there is someone new visiting and asking to see our energy bills. I have asked multiple times for them to stop. We are NOT interested, yet someone else shows up at our door the next month. Their repetition of visiting after being asked not to gives off not only a bad business vibe, but a scam.

  

  Business Response

  Date: 07/10/2023

  ***************,
  

  
  I'm sorry to hear that your home has been visited so many times. You certainly deserve peace and quiet after expressing that you aren't interested.
  
  Representatives of Solstice were in your area this year for about one week in June, from 6/14 to 6/23. This is when you must have heard from us, and we apologize for the bother. Prior to that, we had not been in your area since March of 2022. If you have been getting contacted frequently, it is likely that you have been hearing from multiple different companies at your home. There are several energy programs out there being marketed this way, including potentially more than one community solar offer.
  
  Our teams have a policy not to revisit homes after being denied, so you should not hear from Solstice at your door more than once. To make sure this is upheld, upon seeing this complaint, we have reiterated the importance of that policy to all our representatives and asked them specifically not to revisit your address.
  
  Thank you for your feedback. We are always looking for ways to do better by the communities we serve, and hearing from you helps us continue to improve.
  
  -*****