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Business Profile

Lock Manufacturers

Kryptonite Lock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lock Manufacturers.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My bike was stolen after thieves cut a Kryptonite lock on June 30, 2022. I have a warranty with Kryptonite to cover the cost of the stolen bike due to theft. I followed every requirement: filed a police report, sent pictures of the cut lock, sent bike receipt and photos, My claim number is ******. I have inquired three times with Kryptonite and received no communication. I sent all of the required materials twice. Still no communication after nearly 3 months. I would like the promised refund of the bike cost.

    Customer Answer

    Date: 09/17/2022

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 09/23/2022

    I believe that one of our associates responded to you yesterday.  We do apologize for the delay.

    Customer Answer

    Date: 10/03/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    ***** from customer service contacted me to inquire if my bike had been recovered or is covered by insurance, and I responded no to both questions. He also asked for a police report copy, which I sent again, and a photo of my key -- it has been more than 3 months since my lock was cut and bike was stolen, I do not have the key to the destroyed lock. I have not been contacted since *****'s email on Sept. 19, and my claim has not been resolved.

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ********

     

     

    Business Response

    Date: 10/24/2022

    Your Refund has been processed. You should be receiving it soon, if you haven't yet received it.

    Customer Answer

    Date: 10/30/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    On October 6 they said they would send my refund in **** days. It is October 30 and I have not received a refund.

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ********

     

     

  • Initial Complaint

    Date:09/06/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested the additional keys from the Key Safe Program back in July. I am yet to receive the keys. I cannot contact the company or send additional emails because it would delay my keys further. My original request was ID #******. I will consider the matter resolved and remove my complaint if the company were to fulfill the Key Replacement in a timely manner (prioritize the delivery). Waiting for more than a month for a service that is supposed to be included with the purchase is unacceptable (since there is no way to contact customer service).

    Business Response

    Date: 09/06/2022

    Your keys should be shipping this week.  We have printed out the pack list for the 2 keys.

    Customer Answer

    Date: 09/11/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *****************************

  • Initial Complaint

    Date:07/24/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive ordered a key safe key at April 2022 with tickets ******, and until today I still havent receive my key safe key. I had Tried to contact the company they had never replied to me, I would like to get the two keys they were supposed to give me

    Business Response

    Date: 07/29/2022

    I am sorry for the delay. We are experiencing a high volume of key requests.  We have printed your order and it should hopefully ship out sometime early next week.  Thank you for your patience.

    Customer Answer

    Date: 08/04/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues sinsin I had just received the keys today morning and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********************

Kryptonite Lock is NOT a BBB Accredited Business.

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