Stock Transfer Agents
Computershare, Inc.Headquarters
Complaints
This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 214 total complaints in the last 3 years.
- 63 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Computershare will not accept Certified Copy of Letter of Appointment directly from the District Court that issued the paperwork. They say the paperwork must be stamped with a date of within ******************************************* that the date the Letter was issued can never have the date altered. My last submission to Computershare, on 5/31/2022, included a signed and current date on a separate piece of paper, accompanied by the Certified Letter, all issued by the Clerk of the District Court. They keep saying that they have not received the paperwork. One of their representatives confirmed to me on the phone they had indeed received the paperwork. In the meantime, they keep trying to charge me fees on 'Affidavit and Application' for **** Securities. There is a 90 day limit on the Affidavit. So they won't accept Court issued paperwork and continue to try and charge me fees after running out the time limit on the Affidavit. I am the Executor of the Will and have been trying to resolve this since last year.
Business Response
Date: 07/21/2022
Good Afternoon -
Please see attached response.
Thank you.Customer Answer
Date: 07/22/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
I have attached a response to Computershare.
Initial Complaint
Date:07/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Computershare cut off/blocked access to my money.. $5000 without so much as an email. Basically stole $5000 from me. I have called multiple times and sent in notarized documents to prove who I am and they still denied me access to my own money. They gave me no reason why this happened and everyone i've talked to via phone calls made to the company has no idea why it was blocked. You can not steal someones money. Upon checking reviews of this company I see it has happened to many people. A company just stealing people's hard earned money in the name of "suspicious activity"?! Unacceptable.Business Response
Date: 07/20/2022
Good Afternoon -
Please see attached response.
Thank you.
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