Complaints

This profile includes complaints for Computershare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Computershare, Inc. has 34 locations, listed below.

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• 

  Computershare, Inc.

  250 Royall St Canton, MA 02021-1011

• 

  Computershare, Inc.

  655 Montgomery St Ste 1240 San Francisco, CA 94111-2630

• 

  Computershare Investor Services

  2 N La Salle St Chicago, IL 60602-3702

• 

  Computershare, Inc.

  2 Cityplace Dr Saint Louis, MO 63141-7096

• 

  Computershare, Inc.

  118 Fernwood Ave Edison, NJ 08837-3852

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Computershare has literal taken hostage of a holding that is (presently) valued at around $29,377. My daughter and I (have?) a Custodian/Minor (UTMA) account with ******************** as the fiduciary holding company of Realty Income (O). The holding is inheritance from my late mother (died in 2019) to my daughter and my daughter turned 18 in Dec. 2024 (adult in state of **). Shortly thereafter I attempted to transfer this holding to my adult daughter. Computershare requires a "Medallion Stamp", an obscure substitute to notarization and few financial companies participate in providing. One that does, **********, stated to me that they can't provide it because I don't have a custodian account with my daughter at their institution. Technically, I can't because my daughter is not a minor at this point in time. Computershare provides no alternative; They insist I must obtain a Medallion Stamp (they know well that's next to impossible). They stated I can pay their partner, esignature, approximately $200 to gain the Medallion Stamp however to me this seems like extortion in exchange for re-registering the holding in my adult daughter's name and account. I have spent hours (30+), with and without my daughter on the phone with Computershare, and they will not re-register this holding under her name. When I suggested I might have to sell the holding, they stated I could but the check would be made out to me as custodian and my daughter as the minor. This could sabotage finding a bank that would process (cash or deposit) the check. Then a few weeks later I went to sign into my account only to find ******************** locked my online account, taking from the prior conversation that I might turn to this alternative to transfer the value of the holding to my daughter. Presently, the value of this holding is completely vulnerable to market fluctuations WITHOUT me having efficient access to sell it should it be a last-ditch effort to guard against severe market deterioration.

  

  Business Response

  Date: 06/04/2025

  Good Afternoon -
  Please see attached response.
  Thank you.   

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted since December to cash out stock that is through computershare from the ***************************. I believe they are stalling, and do not wish to give me my money. There are 100 shares that I am trying to cash out. I sent in all required documentation plus the $250 processing fee, only to get a letter via the US mail over two weeks later stating that I did not supply a certified copy of birth certificate. They could not call or email me? They wasted all of that time! A certified birth certificate was never on the given checklist from them. I also have a banker from my ************ assisting me, and she has stated via email to me several times that every single time we have called, we receive different information from each representative. I sent the birth certificate on ******, the day I received the letter stating theyneed it via two day air with **** It was delivered on Thurs 22 MAY. I called computershare this morning for a status update and was again given the runaround and AGAIN treated extremely rude, as most of the calls have been for me. I have also requested several times for my money to be directly deposited into my bank account, which they have all information for. I was told that it is not possible, and that they must mail me a paper check via ***** I have now spent $70 sending them documentation they demand, proving that I am the owner of this account, yet they are dragging their feet. I believe they are stalling because they do not want to hand over the money, which is rightfully mine. The amount I am to receive will continue to fluctuate due to the market. Im furious with this insane process and Im waiting to see what went wrong now that Ive sent them what they requested. I have every single letter, as well as both delivery confirmations from *** for the items I have sent to computershare.

  

  Business Response

  Date: 06/04/2025

  Good Afternoon -
  Please see attached response.
  Thank you.   

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sale of stock proceeds have not been received.We have sent via **** and certified mail a written request for a replacement check - none of which have garnered any calls or letters of acknowledgement or ********* the last few days we received a "Notice of Uncashed Checks" from ************************** we did as the notice requests make a call. After account verification and a brief discussion the representative said no replacement check would be provided due to our failure to verify ourselves. We provided SSN numbers for ***** *** and *** (this is an estate account in probate).We want the check replaced!

  

  Business Response

  Date: 06/03/2025

  Good Morning -
  Please see attached response.
  Thank you.   

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 500 dollars worth of stock through them on may 10 2025. They say they never received my money even though I have an email with a confirmation number and a bank statement saying they withdrew the funds. Had to call 3 times and each time was given different instructions on what to do to settle this. They acted like they didn't care or if I was lying. I have now sent them the confirmation email printed along with my bank statement so they can open an investigation. They said this has never happened before which I know is a lie based off reviews I have read on bbb.

  

  Business Response

  Date: 05/21/2025

  Good Afternoon -
  Please see attached response.
  Thank you.   

  Customer Answer

  Date: 05/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:05/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Grandfather started a custodial account for me as a highschool grad gift (26 years ago). He passed away 6 years ago. Every attempt I have made to get my money out has been thwarted. They will not sign for certified mail and lose everything I mail them. There voicemail jail is impossible to navigate and I can't talk to a human being who can resolve the issue.I don't know what to do to get my money out. can you help me?

  

  Business Response

  Date: 05/15/2025

  Good Afternoon -
  Please see attached response.
  Thank you.  
  
  

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  The letter **** ****** from Computershare sent included the following clarifying questions. Here are the answers
  
  To assist us with identifying the account in question, we ask that Mr. ******* please resend his request
  with any information already provided, and include the following information:
  Name of the security and/or stock. 

  ***********
  The name in which the account is registered, exactly as it appears on the statement and/or
  certificate

  ******* ******* Cust ******* ******* UTMA AZ
  All possible mailing addresses

  ******* ******* (Deceased) 

  *****************************

  ********, AZ 851218-9211

  ******* *******

  ******************

  **************************
  Account number

  ***********
  The stock certificate number (If known)

  I was unable to identify that.
  CUSIP number as it appears on the certificate (If known)

  931142103
  Social Security Number or Tax Identification Number associated with the account (if you wish to
  release this information)

  My grandfather's SSN was ***********
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father passed away in January. We found out afterwards he had several different types of accounts open, There are 4 stocks with my name on them. I called Computershare. They sent me the forms I needed to transfer the accounts to myself, and sell them.Some of the forms needed to be notarized and others needed a watermark stamp done by the bank.I filled out the forms had them notarized and stamped.A couple of weeks later I received 4 separate calls from Computershare telling me the stocks were ******** today I received some of the same forms again.I called Computershare and spoke with a very unpleasant person who told me that they had not sold the stocks and that I had sent them the wrong forms and I need to fill out the forms I received today.These are the forms I had already sent Computershare. I asked the representative if as he said I filled out the wrong forms who and why were the Computershare representatives who called and told me the stock was already sold.He made no attempt to answer that question.Its not easy when your Dad dies. I myself am a Senior Citizen now, and have trouble getting around.I really dont need these headaches from Computershare. I dont know if I am being scammed or just dealing with really poor customer service by ************************ something is very seriously wrong here.Please help.

  

  Business Response

  Date: 04/22/2025

  Good Morning -
  Please see attached response.
  Thank you.  
  
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Computershare Investor Services has not effectively communicated or rectified the issue of access to my share holdings. I still cannot access my share holdings and this is day 9. I have contacted Computershare via phone (was told an IT ticket was put in), via their website chat (was told they would update me), and via ******** chat (they would update me and someone from the appropriate department would contact me). I have yet to have this issue resolved and cannot access my holdings in the midst of a financial sell off. I am in the process of seeking legal council.

  

  Business Response

  Date: 04/09/2025

  Good Afternoon -
  Please see attached response.
  Thank you.  
  
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother passed away and owns ******* stock through this company and they are trying to not let anyone takeover the deceased shares. I have filled paperwork out for them twice being told each time this is all I have to do, once they sent me the same form again and said again thats all you have to fill out and now they want a affidavit but can't tell me where our how to get it. They keep adding additional steps everything time I complete something, I believe they are trying to make it as frustrating and time consuming and dificu.t as possible s0 I will give up and let them keep my deceased mother stock. They have lied to me and when I talk to them they are more worrying about correcting me when I say what form this time instead of what affidavid then being honest with what I need to do

  

  Business Response

  Date: 04/10/2025

  Good Afternoon -
  Please see attached response.
  Thank you.  
  
  

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On fine ************* I found two stocks that were my father's I went through the correct process to get the stocks transferred into my name which was done and I was connected with a company called computer shares and so far they have locked me out of my account and will not let me back into my account at all even though I can access my account they are saying it is trade restricted they don't understand how the account got into my name I tried to explain it it's very simple it's already in my name so it's really not a question for them to ask I've called over 40 times and got nothing for help for anything and I'm sure I'm not the only person they've done this to cuz it's not a big amount of money but that does not give them the right to do such things

  

  Business Response

  Date: 04/07/2025

  Good Morning -
  Please see attached response.
  Thank you.   

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1st transaction1/30/2025. 2nd transactions 1/31/2025. 3rd transaction 3/03/2025.$826.05 Beneficiary forms, death certificate, form W-9 Waiting for cashed out of 10 shares of stock I have called this company approximately 5 times since 1/30/2025.

  

  Business Response

  Date: 04/01/2025

  Good Afternoon -
  Please see attached response.
  Thank you.   

  Customer Answer

  Date: 04/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******