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Business Profile

Retail Shoes

Shoes.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DO NOT BUY FROM NICE PAIRS!!!DO NOT BUY FROM NICE PAIRS!!!BEWARE!!!!!!!!!Not a trust worthy company!It is not the customers job to provide a company basic internal structure whereby you track incoming returns!!!Awful Awful customer service. Stole my money without providing an exchange or refund! ********** says it is the customer who has to provide proof of return!!!Horrible company! Lost my money! $122.40!!!!!!!Date of experience: March 13, 2025

  • Initial Complaint

    Date:01/31/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order boots from a website called ************. I received my order in the mail, and I opened the package and put the left boot on my foot and in pulling the laces tight to tie the shoe one of the eyelets pulled right off from the boot. I paid $115 for these boots and they broke the first time I put it on my foot.I would like a refund on my ************ do I go about th

    Customer Answer

    Date: 02/11/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:01/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kaegreel: Purchased two pairs of shoes for Christmas. This is the tracking. We have received many packages at our address, and my husband is retired and home to receive packages in person. I believe this is a fraudulent business. No delivery update has been posted since 1/4/2025..2025-01-04 11:58 ********, Package failed to be delivered. Customer is not reachable **************** ********, Package is out for delivery 2024-12-25 04:01 Commerce, Package is scanned in warehouse 2024-12-24 17:50 LAX, Handover to local carrier 2024-12-24 11:50 LAX, **************** picked 2024-12-23 23:40 LAX, Custom clearance completed 2024-12-23 22:40 LAX, Arrived at destination country 2024-12-22 22:40 CAN, Departed from original country 2024-12-21 21:00 CAN, Customs released from origin port 2024-12-21 13:00 CAN, Arrived at Origin Port 2024-12-21 07:54 ********, Departed from export center. Tracking no PG2435271248112164 2024-12-21 07:00 SZX, Cargo leave EC warehouse 2024-12-21 01:35 ********, Arrived at ***************** of warehouse 2024-12-20 22:18 ********, Arrived at export center 2024-12-19 11:47 *********** Received

  • Initial Complaint

    Date:12/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ORDERED 3 PAIRS OF BOOTS FROM ******** ON, OR BEFORE DECEMBER 1, 2024 THEY HAVE HAD $147.83 OF MY MONEY SINCE DECEMBER 1, 2024 THEY HAVE HAD MORE THAN ENOUGH TIME TO DELIVER MY 3 PAIRS OF BOOTS TO MY HOUSE.MUSABELA IS JACKING ME AROUND. THEY DO NOT ANSWER THEIR PHONE. THEY JUST KEEP SENDING ME EMAILS, SAYING THAT THEY WILL GET BACK TO ME WITHIN 24 HOURS. IF & WHEN THEY DO EMAIL ME AGAIN, THEY JUST TALK MORE ********. THEY HAVE HAD 20 DAYS TO DELIVER MY 3 PAIRS OF BOOTS TO ME. I AM FAR BEYOND FED UP!I EXPECT DELIVERY OF MY 3 PAIRS IF BOOTS. PLUS, I EXPECT A FULL REFUND, DUE TO MUSABELA BEING UNETHICAL. IT DOES NOT TAKE 20 DAYS TO DELIVER 3 PAIRS OF BOOTS TO MY HOUSE.MUSABELA SENT ME AN EMAIL ON 12/6/24, STATING THST MY BOOTS WOULD ARRIVE IN 4-12 DAYS. THAT MEANS MY BOOTS SHOULD HAVE ARRIVED BY 12/10/24, OR 12/18/24

    Customer Answer

    Date: 01/01/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:11/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These shoes are made and shipped from *****. You are led to believe that they are a USA company. When you order the shoes, you will receive them two sizes to small and very cheap construction. When you want to return them, it will cost between $30 to $50 via **** and then they will never acknowledge receipt. So I am out the purchase cost plus shipping. *************

    Customer Answer

    Date: 12/08/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an advertisement from the company m u s a b e l a claiming that the tennis shoe was made to relieve neuropathy pain of the feet and how it had the arch support the padding and the company said it was a *********** out of ********** so I felt okay to try a pair after suffering from this for 20 years was hoping there was a tennis shoe I could wear for more than an hour of course after ordering and checking on tracking I realized it was coming from ***** too late to cancel at this point so now I'm asking for a refund and I have to send it back to ***** which no one can afford to ship anything to ***** and they only want to give me 20% of what I paid for the shoe which is $59.95 plus tax I feel like this company is fraudulent and advertising that they're a *********** making the customer feel comfortable that they could send something back with very low minimum cost and not lose pretty much the whole amount that they pay for an item I have contacted them and they just want to give me 20% and I am not wanting to accept that somebody needs to start shutting these companies down that claim they're a USA base company even the shipping label on the package says shipping Department 10:********************************************** ********** but yet they want me to ship it to *****

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of musabela shors from their website in 12/31/23. As of today 2/12/24 I have not received them. They keep saying they are in transit and they want me to contact ***** I dont think thats my responsibility. Have asked for a refund and they keep telling me the items are on the way. I want my money back

  • Initial Complaint

    Date:12/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/29/23 I placed online order.Quickly decided to cancel. Their automated response stated they would reply in 24 hrs. Took 2 days when they responded stating too late because order was being filled. Tried their phone, automated answer. Plus I received sneakers which were wrong size and poor quality. The inner sole was cardboard and so was the arch support.Trying to return and find out what country it would go to. Always received answer about returning! This company is a sham. Return address on envelope stated *********** **, however when I googled address it was nonexistent.

  • Initial Complaint

    Date:05/02/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an ad online through social media IG for discounted items. I saw an ice maker and purchased it. The company minidevonhouser.com. The item I ordered was a MOSTCO ice maker + side tank + free ice bucket for $29.99. The total came to $39.99 and I was given the order number of 63HOU-9DWA4QS. I sent a email to ******************* and that came back as undeliverable. The contact info is **************************************************************** and some phone number of ********.

  • Initial Complaint

    Date:02/14/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a pair of shoes for $169 on January 27, 2023, for order #****. The company has failed to provide the correct tracking # from DHL or any additional information on my purchase. On February 11th, the company provided me the incorrect tracking # ********** (DHL). I tried to track this package with the # provided and it was incorrect. ******* said finally contacted me and said the tracking # came from the manufacturer and they have to provide the correct tracking #. I have yet to hear from anyone! I just want my money refunded. This is my first time shopping with this company and definitely my last!

    Customer Answer

    Date: 02/25/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *******************************

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