We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sports Memorabilia

TUDN Fanshop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Memorabilia.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 22, 2025, I purchased a limited edition jersey for $167.98 USD, tax included.The business tells you it takes about 1-2 business days to process the order and 3-5 business days to deliver.Its now 06/02/2025 and the order is still stuck on "processing".Their customer service is extremely limited. On one place they say that from their website you can chat with an agent.. when you visit their website there is no place to chat.. I found a phone number and they only have you leave a message and an email so they can reply.I left a message asking for the status of my order letting them know the order is still showing "processing".. they email me back telling me "it will soon be on its way".. I replied "when is soon".. On May 29th, I received a reply telling me the order should process within 3-5 business days prior to shipping.. again.. leaving the EXACT DATE up in the air.I don't know how to communicate with this business and I'm afraid they won't fulfill my order.I feel deceived and they've kept my money all this time.I really don't want a refund.. it's a jersey that I really wanted to own.I feel this business is EXTREMELY shady with the way they operate.

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/28/24 I made a purchase with this business that guaranteed having the item. After my purchase I received a confirmation of my items being processed in the warehouse. Weeks later with no update on my purchase I contact the business and they tell me the item is not in stock they are waiting to receive a shipment in the next week or 2. We go ahead with my order. After a while with no update I contact them again. They never contacted me I always had to contact them for any updates on my order. I contacted them the beginning of April and the middle of April again and still waiting on shipment then on April 11 I am told to give them 3-5 that my order is being now processed. I wait. In May I contact them again and this time they tell me my order has been delivered that it was delivered on April 15. That doesnt even add up to what I was told on April 11. Its May 17 and I have no signs of my jerseys or my money.

    Customer Answer

    Date: 05/28/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:01/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for multiple items on the **** website on 1/14/24. Was supposed to receive an email that would allow me to track this order and never did. Their website states you can track their orders there, however, there is NO order tracking search engine on their website nor is there a contact phone number for customer support. ONLY EMAIL which is an automated response by a bot. This website is a scam.

  • Initial Complaint

    Date:04/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received a return refund , and have not received any email back from The business. They received the return package March 27 2023 according to the tracking information from ***** I have emailed them various times and have not received anything and or any payment. The following are both order and shipping number I received from them.TUDN Fan Shop Confirmacin del envo - ******* TUDN Fan Shop Confirmacin de la orden - U937095

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a soccer Jersey, the tracking number says it was delivered, I went to the locker and i didnt found the Jersey, I tried to contact TUDNfanshop they never answered the phone or replied an email. I opened a case in **** (number of the case ******) and I dont have a resolution from them. I asked for my Jersey or my redound trough instagram, and they took to long to reply, and then they just said that my Jersey was send it. I dont want no more problems , I just want my Jersey or my money back

TUDN Fanshop is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.