Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/17/23 my car towed to Danvers Motor.On 8/4/23 they took a look and told me pumps between the coolest and engine oil crossed. ******* to fix. On 8/423 I called in 2 payments ******* and *******. I was renting a car at the time from hertz. As my son has many doctor appoints having td1 and eoe. I went in to ask of my car engine was in and I was told it was. I saw a car rental place inside here and rented a car (I was hoping for a discount) I paid 450 on 4/20/23 and 450 on 8/24/24 returned that car, on 9/30/23 I paid 900 to aplus. **** found addition issues and said it would be *******. I went to pay and they are telling me I need to pay *******. My car is a 2016 with ******* miles. I have the *******, they told me sorry you owe *******. Why when I was waiting for them to even look at it. The car was in perfect condition. They came and stole the car from my drive way. I have no email, no letter from aplus about the car. I thought really it was at that point a ccursory car. If I owe******* dollars why would I have not been pulled over. They may have called me but, but my mom passed in July and my 22 day old grandson died in August. I'm not using this as an excuse. But I was kind with them. I've paid . They are unkind people. When they took the car they did not even knock on the door. This is outrageous. They just want to keep my car. That's how I feel.

  Customer Answer

  Date: 02/10/2024

  I have not heard from the business in response to my complaint. I have not received another bill.  If Danvers Ford Motor is sending me a bill that I owe ********, I was going to go into pay and called the cashier to tell her I'm on my way with the *******, she told me "no" ***** said "no". I spoke to ***** and he said "no, you now owe me 9,483.58.  ***** said he's including the rental. If so why has he not updated this as a bill. The rental place has sent no bill . No revirsion. I'm a single mom and Im not going into this place to be bullied by them. I reached out to ***** and he said No. I did not have that type of money. I could have bought a new car at this point. I had already given Danvers ******** and Aplus rental, 1800. I have all my receipts . If we add what I paid already + the *******. It'll be about ********* on a 2016 ***** I'm sorry about this , this is not fun, and I'm unsure of Danvers Motors intentions or why ******* for the rental as they have not told me why so much. 

   

   

  

  Business Response

  Date: 02/28/2024

  Tell us why here...Response to the ******************* Complaint 
  21221776 complaint number 
  
  ******************* had her explorer towed in for repairs at Danvers Motor ******* Her vehicle was diagnosed according to Fords protocols. We created an estimate for Mrs. **** and worked out a payment schedule with her.   Mrs. **** was told the vehicle was finished on 10/30/23 and available for pick up.   She had a balance on the payment plan that was due. As of today, she still has not paid the balance on the major repair. The rental car is another company and Mrs. **** has done business with A-Plus rentals in the past. When she rented this time, she knew she was paying the bill. She paid $1,800.00 for that rental vehicle. The agreement was extended, Mrs. **** stopped paying on the balance and stopped answering calls. A-plus had no alternative but to pick up the rental vehicle from Mrs. ****. We feel we owe Mrs. **** no adjustment. We would appreciate her coming in, paying her bills and taking her car.