Complaints

This profile includes complaints for All Phases Renovations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  All Phases Renovations

  1154 Watkins St Fall River, MA 02720

• 

  All Phases Renovations

  43 Water St Assonet, MA 02702-1113

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022, We contracted All Phases to do a hardscape&decking project. When ***** asked us our budget, we said 30k&he told us the decking alone would cost more than that. We agreed to total of 47k-37k was decking to be completed after hardscape, as permit would take time. We gave 10k&on 1st day, before anything had been started, ***** demanded 17k-contract said "upon start", but nothing was started to look at! He threatened to pull guys off job&wouldn't take it next day or a post-dated check. The pavers he got were not an exact match as promised, so he needed to pull up existing patio to mix in. He quoted my husband one price and me another for that. The workmanship on retention wall, pit was not exemplary, and he miscommunicated with workers, as they made an awkward bump out area with patio&left a gaping hole at the bottom of the fence door where it's supposed to meet the grass. We saw wetness behind pool&foul stench, and realized one of hus workers had peed there, to which ***** shrugged off. He and my husband both agreed the project was done, and we learned he never had pulled permit for the decking. As we paid 17k toward decking, we want that money returned. ***** made up an invoice, claiming the job was 25k(he tried to get as close to what we paid him, apparently). We would never have agreed to what was done for that amount&he clearly told us the decking would be 37k, which subtracted from the agreed total, leaves 10k. We paid 27k, so we are owed 17k. ***** hasn't sent anything to us-just told us to contact his lawyer-no info on that! Sadly, we have found out, after the fact, that he has done similar things to many people-demanding money upfront or threatening to leave, actually abandoning projects, over billing, workmanship not quality,and being highly unprofessional. He should have to pay restitution to all clients who've had to hire other contractors and businesses to clean up what he did and finish projects.

  Business Response

  Date: 11/16/2022

  Work that was performed 150sq. ft. of retaining wall installed x $60 per sq. ft. $9000
  400 sq. ft. of patio installed x $30 per sq. ft. $12,000
  400 sq. ft. of existing patio removed and replaced x $6 per sq. ft. $2,400
  1 fire pit installed $1,200
  Back fill for retaining wall $850
  Total due: $25,450
  
  
  Amount paid on attached invoice: $27,000 of $47,000.
  Refund due within 30 days for the sum of $1550.
  

  
  

  Customer Answer

  Date: 11/16/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***********;*****

   

   

• Initial Complaint

  Date:10/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early July *************************** from All Phases Renovations quoted me a price on building a deck and requesting a $2000 retainer for the project. He claimed he would be back in mid August with the plans completed for approval and we would apy for the permit, to start the job in September.When he came back in August he had no plans and was requesting an additional $5000 deposit, preferably in cash for materials. He left stating he would be back the following day. After his visit I started doing some research on ***** and All Phases Renovation and found far too many complaints to move forward. I contacted him told him to cancel the job and return the retainer. He said it would be returned in 30 days. Has not been returned yet. He never **** up the plans or applied for the permit. Last conversation we had he didn't have any idea what he was talking about.

  Business Response

  Date: 10/31/2022

  All Phases Renovation had a signed contract with a $2000 deposit that was provided with $5k due upon start, which means when we start activity on the project including purchase of materials. When customer was asked for the start check he said he didn't have any checks available which put up a red flag which is why the cash was asked for. It seems to us that the client did not have the funds to move forward with the project, he then stated verbally he didn't want to follow through. We agreed to return the 2k deposit in a timely manner and will be returned promptly.