Complaints

This profile includes complaints for Staples, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Staples, Inc.

  500 Staples Dr Framingham, MA 01702-4478

• 

  Staples, Inc.

  1660 Soldiers Field Rd Brighton, MA 02135-1108

• 

  Staples, Inc.

  515 Boston Post Rd Port Chester, NY 10573-4734

• 

  Staples, Inc.

  155 Route 22 Springfield, NJ 07081-3109

• 

  Staples, Inc.

  545 Us Highway 46 Totowa, NJ 07512-1735

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE DELETE ALL INFORMATION INLCLUDING ON-LINE ACCOUNT ASSOCIATED WITH ****************** WE NO LONGER HAVE THE BUSINESS.PLEASE REPLY TO THIS E-MAIL *************

  

  Business Response

  Date: 05/08/2025

  Staples spoke with ****, we confirmed the account information and deleted the profile data as requested.

  Customer Answer

  Date: 05/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7, 2025 I brought the issue of my purchased Epson printer to Staples's CEO. The was proven defective. The printer released black ink all over my carpet totally destroyed. Staples has now refused to return my phone calls. I want them refund my $275 I paid for the defective printer. I take them to court for the damages.

  

  Business Response

  Date: 05/16/2025

  Thank you for bringing this matter to our attention. Staples is actively working with both the customer and ***** to resolve the issue regarding his printer.
  
  ***** has provided the customer with ***** return labels, enabling him to return the product. Once the tracking numbers have recorded scans indicating the return is in progress, we will issue a refund as a goodwill gesture to ensure customer satisfaction.
  
  We appreciate the opportunity to address this concern and remain committed to providing the best possible service. Please let us know if you require any additional information.

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This week **** at Staples in **********, ******* has called me twice. The first time was to ask me if I wanted a free tune up. I told him no because they over charged me the first time based on their quote and I had to go to corporate through the BBB to get the difference back. I was being charged more than what a new computer that was better than mine would cost. I went on to tell him that he put McAfee on my computer without my permission and only took partially took it off (as it's impossible to fully take it off, which is why I did not want it on my computer nor did I have the money to keep paying for it). I told him to stop calling ***** today, I get another phone call from him telling me that my McAfee had expired and wanted to know if I wanted to renew it. I literally just told him about McAfee a day or two before this phone call. The guy doesn't listen. I told him no and I didn't want it before as windows defender is better, which it is according to my research (I know Staples disagrees but you get a kickback from McAfee so of course you'd disagree). I also told him if I pay for one I get Bit Defender, which is also far better than McAfee and I can the entire program off the computer when I want.I told him again to quit harassing me and take me off the list! I will not be taking my computer to Staples ever. I'll go to your competition at Office Depot.

  

  Business Response

  Date: 05/05/2025

  Staples apologizes for the inconvenience we may have caused the customer. We have communicated with the customer and partnered with the store regarding customers concerns.

  Customer Answer

  Date: 05/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I printed ******************************************** store on *********. They marked th cards ready for pick and when i arrived the cards were not printed.

  

  Business Response

  Date: 04/30/2025

  Staples apologizes for this inconvenience and explained that due to a system error the original order wasn't released to the store and he wasn't charged. A replacement order was issued and charged $29.95 and completed and picked up from Staples store 04/27/25.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish to request the deletion of mine and my familys Staples Rewards accounts, which are associated with the phone numbers ************** and ************** as well as the email address ********************** We do not currently have plans to use any of these Staples Rewards accounts in the future. Thank you for your support and consideration.

  

  Business Response

  Date: 04/30/2025

  Staples apologizes for any inconvenience caused to the customer.We have been in contact with the customer and feel the customers concerns have been addressed, there are no accounts associated with the customers information.

  Customer Answer

  Date: 04/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** A. ******** L.

• Initial Complaint

  Date:04/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14, ************************* the ************* store to be shipped to a different address. Order Number ********** The same day, the order was cancelled via a chat agent.I paid for this order using my points, and cash. I was told by several Staples employees the points would be returned to my account within 48 hours. It is now about 60 hours, and I still have not received the points returned to my account.I also have a concern about were the refund check for the cash portion was being sent. It should be sent to ME, I am the one who placed the order and paid for it, not the shipping address.

  

  Business Response

  Date: 04/18/2025

  Staples apologies for the situation and have worked with the customer to resolve the issues with the refund and missing points.

  Customer Answer

  Date: 04/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:04/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is kind of the third time I've noticed problems with employees and the same individual..****... Each time he did something in a passive aggressive way to aggravate the customer.... The last time the customer was standing in the middle of the store screaming at him for some perceived Injustice... unfortunately I ran into the same problem with **** myself... I also came to find out that through indirect means that **** was told that if he just types or emails the supervisor about customers displeasure then that kind of makes it all okay get some off the hook.. unless exactly what he did he went over into the corner and started typing I suppose it was ****, who never can be notified because he's rarely in the store, at least after 2:45 p.m. 3:00 p.m. it seems like he's the last one in and always the first one out if it's after 2:30 or 3:00 he's gone and he's supposedly the store manager.. any kind of reflects on the store because the store is run in a kind of a loose fashion copy machine areas unkept you have to keep begging somebody to get paper in it the supplies are not kept over there individuals always walking in the back to the brake area you have to track them down for help on the floor and they have a general disposition of apathy regarding customer service...any, I don't appreciate **** playing games, then accusing me of rudeness...Greg's choice to attempt to purposely aggravate customers using a passive aggressive process and then pretending to be a victim of something is probably eventually not going to end well for either him or the store... This problem seems to be a process that's trickled down from the nature of Staples itself to its lower divisions because it doesn't have a contact for corporate concerns that you can email only stuff to purchase items when you go on the corporate or whatever should be a corporate website to type in concerns is asking you for order numbers then they have a customer service person namedJason black eater also a.w.o.l

  

  Business Response

  Date: 04/25/2025

  Staples apologizes for any inconvenience.  We are currently working with our store team to review the customer experience. At this time, there is no order to process, as the customer utilized the self-service option

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  I I appreciate the response from the business and am prone to accept it although I cannot tell whether they are saying that they are continuing to review it or if they're planning to get back with me or if they have reviewed it and that is final it seems that if I accept the response and close out the complaint then whatever story they may or may not receive from the principles of the complaint will be finalized so I'm not quite sure if they finished reviewing the issue or if they have some questions because I'm sure a ****, after observing him for some time now in *** interactions with other customers as well as with myself I'm sure he has a special propensity for malingering it's no telling what kind of story he will tell and if that's the final answer to the complaint that will be unfortunate... If the company can tell me whether or not there's a response received from their employee which is other than what I relayed to them... If the response is other than what I relate to them I would like the opportunity to address it if not and the company has completed its review then the complaint can be closed thank you..
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Menndek

   

   

  

  Business Response

  Date: 05/07/2025

  Staples position remains the same. The customers concerns have been addressed, any actions taken are an internal process and will not be shared with the customer.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Menndek

   

   

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! :-) $21.99, indicated, of, 03/31/2025, erroneous purchase. I did pay cash at the store. I didn't use my Debit Card #****************; 06/29, 595. REFUND.Thank You! :-)Sincerely,****** A. ****** ****************************

  

  Business Response

  Date: 04/23/2025

  Staples apologizes for the inconvenience. We reached out to the customer by both phone and email, but we have not heard back. We wanted to offer more help to resolve this, but we needed more information. If the customer does return our calls or emails, we will assist further going forward

  Customer Answer

  Date: 04/23/2025

  Hello! :-) The listing must contain some relevant information for me to answer a(n) email.  I want the refund, I included the date with transaction number.  Please refund the $21.99 to the #****************, 06/29, 595.  Sincerely,
  ****** *. Murphy  ***************************************

   

   

  

  Business Response

  Date: 04/25/2025

  Staples apologizes for the inconvenience; however, without a receipt, we will not be able to issue a refund. Staples offered a courtesy coupon instead. The customer did not respond to our calls or emails regarding the best way forward. We will assist once he reaches out to his Staples case owner. 

  Customer Answer

  Date: 04/28/2025

   

   Hello! :-) Below is the ****** receipt.  Please immediate.  REFUND.
  Thank You! :-)
  Sincerely, ****** A. ****** ***************************************

  

  Business Response

  Date: 04/30/2025

  Staples apologizes for the inconvenience. Thanks for sharing a ****** receipt, however this does not allow us to assist with a refund. It does not provide us with the required Staples information. We are still unable to assist and recommend you reach out to your case owner by email or phone call for further assistance.
  

  Customer Answer

  Date: 05/01/2025

  Hello! :-) I'd appreciate you taking the card number and using the time and date of the ****** transaction receipt emailed and refunding the #**** Mastercard in the amount $21.99.  People, personnel, you've used me to exhaustion year to year, the point of origin, you're wearing my body secretions, don't make every turn and hallow into an agonizing bore.  Pay what you owe.  Do your jobs!! REFUND.  Services not rendered.  Sincerely, ****** A. ****** ***************************************

   

  

  Business Response

  Date: 05/15/2025

  Staples apologizes for the inconvenience. Our answer remains the same. We need a receipt or an order number to assist further. Since the customer stated they paid with cash ****** account information does not help.For a cash refund the customer will need to return to the location where the payment was made (with the receipt) 

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment with a recent experience I had at your store while trying to print a document from my USB drive.I initially encountered difficulty locating my file on the self-service copier after an associate assisted me and renamed the file. When I was unable to find the renamed document, I asked the same associate for additional help. Unfortunately, she declined to assist further and provided no clear ************ I continued trying to resolve the issue on my own, a manager approached me and, without asking what was wrong or offering assistance, told me I needed to leave the store. I attempted to explain the situation and requested help, but she refused and dismissed my concerns. Her demeanor conveyed that customer experience was not a priority and that the stores brand took precedence over customer service.I felt disregarded and unvalued as a customer. I hope this feedback encourages you to reflect on how customer concerns are handled and the importance of maintaining a respectful and supportive environment for all patrons.

  

  Business Response

  Date: 04/21/2025

  Staples apologizes for the inconvenience we may have caused the customer. We have communicated with the customer and partnered with the store regarding customers concerns.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I went to Staples in ******* off of 1480 concord pkwy n, concord ***** and I went in there at 6:15 PM on a Friday evening and I walk up to the Amazon return counter so I can take my Amazon package back and and nobody was there and I waited seven minutes and then I look to my left. I seen this lady taking a picture of some other customer. I dont know what for none of my business but she came back and she did not greeted me for another five minutes.and she finally told me youre in a **** line you supposed to be over here and I will apply. Let me see the manager and she got snappy and said OK and then she radio the manager and a manager said that she was not coming because she was with a customer and did she say I could just leave so I waited there for another 30 minutes so altogether I was there for 50 minutes with no help at all.

  

  Business Response

  Date: 04/14/2025

  Staples apologizes to the customer for the inconvenience. We have been in contact with the customer and advised the customers concerns would be addressed

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******