Business Profile
Office Supplies
Staples, Inc.Headquarters
Reviews
This profile includes reviews for Staples, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 114 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSYLVIA ANN G
Date: 04/17/2025
2 starsSYLVIA ANN G
Date: 04/17/2025
4-6-2025 ordered desk for $195,74. 4-8-25 driver delivered, but I met him outside, that I cancelled the order, 4-7-25. ***************** *** said yes, they know I cancelled, and I would get a REFUND in the mail. Today is 4-17-25, and Nothing in my mail or in my account.
Staples, Inc.
Date: 04/21/2025
Staples apologized for the inconvenience, advised refund was processed and provided expectations on when the refund would be received.Review fromOni M
Date: 04/17/2025
1 starOni M
Date: 04/17/2025
I mistakenly bought a ****** V15 G4 laptop as a birthday gift instead of another laptop. It is a pretty good computer, so I have no complaints there, but when I asked the company to return this item. Which I only had for less than a day, they refused and directed me to take it in store. The only problem is that store is over 22 miles away! With traffic thats over 90 mins (*******) of travel time one way! So now I had to travel to that store to get my money back for an item I only had for not even a day!I know no other store, who wouldn't just send a *** slip, and inspect the item when they receive it.I so mad at the lost of my time and money.Staples, Inc.
Date: 04/22/2025
Staples apologies for the inconvenience, a return was processed. We appreciate the customer providing feedback on the return process.Review fromBob B
Date: 04/12/2025
1 starBob B
Date: 04/12/2025
It's a trap (!) for deceptive practices. There's a big button on the screen says "No Thanks". Then I realized it's for a receipt. No big deal. Until I saw my credit card statement and they charged me $14.75 for a 5 pack of mailers that were $6.75. The search on their website is of no help to verify this as it returns over 4000 results no matter which combo of terms I put in, even when I use their own item number from their Staples-branded product. Nothing like paying $3 per mailer with no recourse. Caveat emptor? Sure, but how can they get everything so wrong.Staples, Inc.
Date: 04/14/2025
Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.Staples, Inc.
Date: 04/16/2025
Staples apologizes for the inconvenience. We have reached out to the customer by email to offer our help and get more information. We have not heard back from the customer. Once we have a response with the required information, we will continue to assist with a resolution.Review fromTim M
Date: 04/11/2025
1 starTim M
Date: 04/11/2025
Package supposed to be delivered 4/7. Tracking number says they forgot to put it on the truck on Monday, forgot again Tuesday, forgot again Wednesday, forgot again Thursday, now says out for delivery on 5th day and it is already 5:00PM. Decided to cancel the order. They contract with some no-name shipper called Watco (?) instead of a real company like ***** or ***. Total wast of time and money.Staples, Inc.
Date: 04/15/2025
Staples
is truly sorry that this occurred and someone from our Customer Relations is
going to be in contact shortly.Staples, Inc.
Date: 04/23/2025
Staples apologizes for the inconvenience. We reached out to the customer by both phone and email, but we have not heard back. We wanted to offer more help to resolve this, but we needed more information. If the customer does return our calls or emails, we will assist further going forwardReview froms. m.
Date: 04/02/2025
1 stars. m.
Date: 04/02/2025
Employees and management does not know their own promotions. Then, when you challenge them about it, they refuse to serve you, even though they are wrong.Last i checked, 20 + 10 = 30.Staples, Inc.
Date: 04/07/2025
Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.Staples, Inc.
Date: 04/07/2025
Staples apologizes for the inconvenience. The customer can recycle up to his monthly limit using the promotion. This is not adding additional ink recycling options to his account. When this offer is active the customer will get 10 with benefits and has 10 left under his normal terms and conditionss. m.
Date: 04/08/2025
Staples is changing the terms of the promotion. Plus members can recycle 20 cartridges @ 400 points each, in addition to the 10 cartridges @ 500 points.Staples is trying to take benefits away from plus members.Review fromD. D.
Date: 03/31/2025
1 starD. D.
Date: 03/31/2025
Ordered laptop thursday 3/27.. supposed to be delivered 1day 28th.. they use some crappy unknown delivery service..*****.. I finally called Watco on 27th.. tracking kept saying incorrect address several tines.. they said on phone broken down truck.. said not open on weekend to pick up.. will rush deliver Monday morning 31st..still no show.. tracking now say package missing!!!.. so lied about truck.. if now saying missing.. so no clue if..when package will be delivered.. Wil contact staples again..Staples, Inc.
Date: 04/01/2025
Staples is truly sorry for the inconvenience this has caused. You will be contacted by a Staples Customer Relations specialist to try to resolve and see what happened.Staples, Inc.
Date: 04/02/2025
Staples apologizes for the inconvenience. We confirmed the item arrived, and we will share the customers experience as a learning experience to have a more seamless delivery in the futureD. D.
Date: 04/04/2025
Was contacted by Staples.. replacement order did arrive 5 days... they apologized for delay and gave me courtesy discount coupon for future purchase.Review fromAndre Luiz R
Date: 03/01/2025
1 starAndre Luiz R
Date: 03/01/2025
Went to ship an important document, waited 15 minutes in line for the rude employee to tell me that I'd have to buy a whole pack of manilla envelopes since they don't sell individually, another 15 min on the line to pay, another 15min on the line again for them to tell me they don't have the option to mail it to a PO box, I came back with an mailing address a waited another 15 min for them to tell me that *** charges $67 because it's an envelope when the *** store charges around $6!?that is ridiculous!!never coming back againStaples, Inc.
Date: 03/04/2025
Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.Staples, Inc.
Date: 03/05/2025
Staples apologizes for the inconvenience. We have reached out to the customer by email and did not get a response. We will share his feedback as a learning experience with the store in his Zip codeReview fromNimra W
Date: 02/07/2025
1 starNimra W
Date: 02/07/2025
I live in ******** neighborhood and staple is 2 minutes away from me we drop ****** returns all the time very minimum staff yesterday we went to buy gaming chair and waited 25 minutes no one came 2 times went to register and the *** said Ill send someone. Then second time I went the lady said Im going bathroom I cant help you Ill ask someone again no one came then my 1 year old started crying so we left without chair and bought it from *******. Please focus on hiring more people. Thank you.Staples, Inc.
Date: 02/11/2025
Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.Staples, Inc.
Date: 02/13/2025
Staples apologizes for the inconvenience. We have reached out to the customer by email and did not receive a response.
We will address this internally using the customer's feedback to avoid a similar situation in the futureReview fromDeb M
Date: 02/02/2025
1 starDeb M
Date: 02/02/2025
I was encouraged by an employee to download their app to take advantage of offers and deals. By signing up, the employee said I would receive a promo card of ***** to use on a future purchase of ***** or more. The ***** promo card appears in my account, it says ***** promo card. Went to the store to make a Purchase the day prior to the expiration date. The manager said it couldnt be used, and I had to wait for the promo card to post to my account. Next day, day of expiration, which he said it just was the expiration to clip it! The **** card said Promo Card, but when they tried to open it they couldnt. He said it still had to be active and that I wasnt the only person who couldnt use it. That its not active, yet when you activate it, it says redeemed, without you even using it! This is clearly false advertisement to get clients to download their app through false pretenses of a ***** promo card! Then you get a card without a barcode for redemption. They need to get a class action suit for being so shady! Who knows if they make you do this to them sell your information! Thieves! If they sell my inflation they will get slapped with another lawsuit!Staples, Inc.
Date: 02/10/2025
Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.Staples, Inc.
Date: 02/12/2025
Staples apologizes for the inconvenience. The customer and ********************** have been in touch and a resolution was provided. The customer accepted our solutionReview fromGeorge C
Date: 01/06/2025
1 starGeorge C
Date: 01/06/2025
Ordered an appointment book on line because it wasnt in store. Tried to track it with the site they sent dont work says it going to be in store December still dont have it. Will never order again next time buy it on ****** I know it will come on time . Terrible service ??????Staples, Inc.
Date: 01/06/2025
Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.