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Business Profile

Office Supplies

Staples, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Supplies.

Complaints

This profile includes complaints for Staples, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Staples, Inc. has 1666 locations, listed below.

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    Customer Complaints Summary

    • 396 total complaints in the last 3 years.
    • 132 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a text coupon from Staples stating that I had a one day use for $25 off a $150 purchase and to follow the link that day as there was no coupon code. I clicked on the link and it took me to a page where it said coupon but no coupon code. I added my 2 items that equaled over $150 and the $25 coupon wasnt taken off. I tried to contact Staples that day about the coupon but live chat was unavailable and I was disconnected from a phone agent when I called so I was unable to receive the $25 off coupon. I am requesting that I get to place my order for the two office chairs at $89.99 each with the $25 off coupon.

      Business Response

      Date: 07/20/2022

      We apologize for the difficulty encountered when attempting to order the chairs on promotion at Staples.com. We appreciate your feedback and business with Staples and would be happy to assist with products and coupons currently available. We hope that this experience will not dissuade you from shopping at Staples in the future.

      Customer Answer

      Date: 07/21/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
      Staples refused to honor their coupon for the day I was to make the purchase. I did not make the purchase because the agent I contacted refused to honor that coupon on that date. A company should have good customer service and honor their coupons. Very poor customer service.
      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ********

       

       

    • Initial Complaint

      Date:07/14/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today my friend went to the staples **** in **********. The shipping supervisor Esela was really mean to my friend. He was helping me with sending my stuff over to my new home. He has never shipped with staples before and she was making it even more difficult for him. She didnt let him use the store tape behind the counter which was meant for the customers, she forced him to purchase a new roll in the store. He asked her if he could have her print out the label for him, she told him to use the self help printers instead of giving out the store email and print them out for him. She saw him struggling with the self service printer since hes never used it before but did not offer to help him at all. They also had some coupon at the counter thats available for the customers, she told him he cant use it and it was for display purposes only. That is not true because we had used it before and they are indeed valid coupons. Finally she told my friend he could not use the box that he had, she was not going to accept the package drop off unless he purchase a new one. Shes definitely the employee who is truly money oriented and does not care about the customers at all. The store manager ******* was actually nice. Im requesting $40 credit to reimburse the unnecessary purchase caused by ******.

      Business Response

      Date: 07/22/2022

      Staples apologizes for the inconvenience this has caused our customer.  We have spoken with the customer directly and assured him his concerns would be addressed accordingly.

      Customer Answer

      Date: 07/26/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      it was a pleasure talking to you. Thanks bree

       

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    • Initial Complaint

      Date:07/14/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Staples offers a paid membership program to join. Part of the membership, you get to choose 5 custom pick items, which are supposed to be priced lower.They are offering Tide 138 oz, at 50% savings but it is discontinued. you cannot order it, so why offer it as a custom pick?The answer is to get you to buy the Tide at full price, that is readily available. Tide 154 oz readily available, full price.Staples is taking away all of the custom pick items.https://www.staples.com/tide-he-turbo-clean-original-liquid-laundry-detergent-154-oz-60554/product_24434557 https://www.staples.com/Tide-HE-Laundry-Detergent-Original-Scent-150-oz/product_1482730

      Customer Answer

      Date: 07/18/2022

      on 6/18/2022 i purchased an toner cartridge from staples. the total i spent, not incl tax was $49.68. I used a staples coupon for 50% back in rewards on ink and toner. I was monitoring my account the entire month, and the rewards amount was never correct. I reached out to staples via ******** and they said to just wait until july, then take it from there. Well, my rewards posted today, and I only received $10 for the purchase of the toner cartridge, which is not 50%, I should be receiving $25.

      Business Response

      Date: 07/22/2022

      Staples apologizes for any inconvenience.
      We have issued a coupon for the customer for the missing rewards earned.
      We have forwarded the feedback on our customer pick items and the discount offered to our product specialist team. We continuously review the items and the discount we offer.

    Staples, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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