Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2016 **** explorer was dropped off to ******************** belair on 12/22/2023. We called ***** today and was advised warranty company requested documents that were already sent with the first estimate paperwork. So in the meantime claim to even start repairs is still on hold after 2 weeks. This is a major repair and not even started yet. In meantime we are without a vehicle two weeks now just on hold for royal to accept the claim. In meantime they only cover a small amount for a rental. Is not much at all to compensate for their long process and repetitive asking for documents already received previous.

  

  Business Response

  Date: 01/12/2024

  Please see attached,

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 31 Aug. 2023, I took my vehicle to *** of *********** ** (hereafter "***") for a diagnostic because of a Drivetrain malfunction warning light. The result of the diagnostic is in "Attachment 1." The *** service advisor called to file a claim *************) on my behalf (Policy #CPG003355) and the Royal Administration Services, Inc. (hereafter "Royal") rep. told *** that they could not process the claim because of an issue with the odometer reading which in their data system the odometer reading was ****** miles--an error they committed--from the initial date of the policy. Royal told *** to have me contact Royal to have the odometer corrected. On 31 Aug. 2023, I called Royal and spoke with ******. She requested copies of the vehicle maintenance records from the time the contract was created and processed (Attachments 2 & 3) as proof to verify the odometer reading was ****** and not 98,0079--the odometer reading on 7 Dec. 2021 (Attachment 2) was ****** miles one month before I purchased this policy. ****** instructed me to send all the maintenance records to the following email: **************************************** On 1 Sep. 2023 at 10:30 am EST, I called about the claim's status, and a new Royal ***** ******** took my call. ******* informed me to resend the maintenance records to ************************************ for Royal management to review and validate the correct odometer readings. At 2:30 pm EST on 01/09/23, I received a call from ******* informing me that management could not validate the odometer reading and that they immediately canceled my policy. I requested further explanation of said decision and why my policy will be canceled. ******* instructed me to call Pelican @ ******** for an explanation. When I called Pelican, I was put on hold, and no one responded. I truly have been deceived & robbed by Royal. I request a full refund of $3,528.72 from Royal as I am out of $3,528.72 plus the amount that I need to somehow come up to have my vehicle fixed.

  

  Business Response

  Date: 09/15/2023

  Please see attached.

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was taken into dealer, *****************, on Aug 1, 2023 for a check engine light (code: 2C57). Dealer disassembled engine to evaluate repairs, contacted CarChex (Contract #CCR004320), Vehicle Extended Warranty holder, and informed them the car needs the Turbo and Valve Cover gasket replaced. CarChex initiated a claim (#*******) scheduled and adjuster to go to the dealer. Late on Friday Royal Administration Services calls me on behalf of CarChex and informed me I need to provide all my service records. I maintain all my records in an application so I exported the Database into an Excel format and emailed it to **************************************** Dealer calls me and states the claim was denied and CarChex is closed (3:00 pm MDT) for the weekend. **************** shop is open until 6:00, all day Saturday, and can't keep the car disassembled while I dispute the claim. I refuse to pay to have the car reassembled and authorize repairs on Friday Aug. 4, 2023. On Monday Aug. 7 I call Royal Administration Services to dispute the denial of coverage and discover they now need copies all my service receipts. I copied, scanned, and sent digital images of all my receipts to *************************************** on Aug. 6, 2023. On Aug 7, 2023 I received an Official letter from Royal Administration Services stating: " Reference is made to your recent claim under contract number CCR004320. No specified reason. Unfortunately, your request for reimbursement for these repairs is denied." This is the only non-verbal correspondence I've received on this issue from CarChex or Royal Administration Services. I'm a Mechanical Engineer and performed service every 5K miles while Mini recommends every 10K miles. ****** see the attached Database Export, beginning and ending service record receipts.

  

  Business Response

  Date: 08/17/2023

  CS has reviewed customer complaint. This is not our customer . The customer has mistaken ** with a different company we are not associated with.

  Customer Answer

  Date: 08/18/2023

  Dear *************** Plan,

  Please accept my sincere apology.  This claim was not against you it was against:

  CarChex
  **********************************************************************
  *************

  AND

  Royal Administration Services, INC
  ************** Building F
  *******, ** 02339
  *************

  I'm working with BBB to transfer this claim to them.

  Sincerely,
  ***********************

  

  Business Response

  Date: 08/21/2023

  CS has reviewed this customer complaint. We are not Carchex or **********************. Thank you.

  

  Business Response

  Date: 08/31/2023

  Please see attached.

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

  I'm NOT satisfied with Royal Administration Services denial of claim.   I have provided my personal service records as extracted from my tracking database.  I have provided most all receipts.  Mini ****** recommended oil change interval is 10K miles and I have changed it every 5K miles.  I have also performed additional services (Brakes, Brake Fluid, Transmission Fluid, etc.) earlier then recommended by manufacturer.  I'm a Mechanical Engineer and have own 3 Mini Coopers.  I NOT pleased with Royal Administrative Services and CarChex.  If necessary I will elevate it issue until it is properly and professional resolved.

   

  

  Business Response

  Date: 09/12/2023

  Please see attached.

  Customer Answer

  Date: 09/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *************************************, I have previously filed a complaint against Royal administration services *** because of their refusal to pay for a power transfer unit problem that involves a transmission, drive shaft and related parts. The cost of the repair is *******. They charged me over ******* for the contract. in the course of 1 year after purchase of the contract the paid for an alternator which was approx. ******. The then proceeded to state there was rust found in the transmission and refused the claim. I asked them to supply me with the adjusters report to see what was really wrong s***e I do all my repairs at the ********************* and there should not be any poorly maintained parts. Upon reading the adjusters report I found that it stated there was not a high amount of ************** this was not the cause. When I pointed this out to the Royal rep. ** stated that I was correct and that was a mistake to say that was hat caused the problem. ** then sited the unlubricated parts was the reason for denial of the claim.when I initionaly filed the claim to the BBB the response I received was that I was untitled to a little over ****** refund, which I had stated thats fine with me and to please send me a check for that amount. In my booklet it states that I am to seek refunds strictly with royal administration services ***., no one else. I then waited for some answer, but non came. Now I am asking the better business please allow a dispute arbitrator to settle this s***e the company is not acting on good faith. I am only asking for a reasonable refund, nothing else. I did not pay around ****. Towards a ******* contract for a alternator to be covered. The following is the information you requested. Service contract#cpa000025 Car. ***** Chrysler 300 Date of contract purchase. 10/28/2021 Refusal date 6/13/23

  

  Business Response

  Date: 08/18/2023

  Please see attached.

  Customer Answer

  Date: 08/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 93 year old father purchased a 48 month auto coverage policy from Auto Protection Plus (Royal) for $3,290 (bought 11/21/2020 fully paid off until 11/21/2024 ). My father passed away 10/02/2022 with over 2 years of prepaid coverage remaining (and ***** miles on his car). As executor of his estate I worked with the **************** (Palisades) area for many months to get the prorated refund check sent to the estate but it never happened. Finally the customer service claimed that owner was bankrupt and that the customer service was no longer contracted to them. No validation of bankruptcy or refund to the estate was given. It seems that Royal is still in business and not bankrupt.The estate of ********************************* (service contract number CGI102120) wishes to have the prorated refund issued to the "Estate of *******************************" and mailed to ********************************************************** as soon as possible.

  

  Business Response

  Date: 08/18/2023

  Please see attached.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Royal Administration Services, Inc. (my extended vehicle warranty) denied my claim for repairs to my vehicle even though I was within the contract stating "required" maintenance to be done on the vehicle. Per the vehicle manual, there is "recommended" maintenance which was also taken care of. This has been an ongoing battle with them since 5/17/2023. I had to get my vehicle repaired as I have to be able to get to and from work whether or not they denied the repair. I accrued the cost of repairs and rental vehicle costs due to a false denial of service in the first place. This totaled out to $3,612.20. I am seeking reimbursement of these repairs and the five days out of the full rental fees per my contract. I asked to speak to a manager and was told one was not available with no attempt to have one call me back either. Very disappointing and I would not recommend using this company for ANY warranty help.

  

  Business Response

  Date: 08/11/2023

  Please see attached.

  Customer Answer

  Date: 08/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The business has completely changed their reasoning for not covering my repairs. The multiple calls I have had with the company they stated the reasoning for not covering repairs was due to not being able to provide an invoice for radiator flush. The radiator flush, according to my manual, was not required maintenance, however,  I did have one done prior to the incident anyway and provided them with the invoice once I could find it. They never once mentioned a hose leak and if you review the invoice from J and L I previously sent over, they stated in their notes there were NO external leaks detected. It sounds like they are now coming up with another excuse to avoid honoring the warranty. They should provide you with the recorded calls for proof, however, I'm sure they will give you the same response they give me when I request information that "it is not their responsibility to provide me with anything." Thank you.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 08/18/2023

  Please see attached.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in May about an Extended Warranty. I spoke with *****************************. He said the policy started the day I made my down payment. That was a lie. Once I received the policy I found out it actually started 30 days after you sign on. I wasn't worried . Recently my car started accelerating oddly. So l had it checked out. I took it to one mechanic and he suggested that I take it to a transmission mechanic. I did. The mechanic put in claim. At first no one could find my contract number but when I called they called me by name and knew my car without me stating who I was and why I was calling. Then I contacted ***************************** and he said he would check. He emailed me and said there was a glitch. ***** from **************** called again to submit claim. This time he was contacted my **** claims adjuster told ***** that they need to tear down the entire transmission to determine what made it fail. This transmission shops as well as the others in the area don't do total tear downs with my model 2016 ****** Sentra. The ****** dealership doesn't do total tear downs either. So they told me to take my car to another mechanic. Everyone treats this car the same. Then **** told ***** to do a total tear down and say that it was normal wear and tear so J R Auto wouldn't pay claim. ***************************** gave me a bunch of expletives and said they would pay if they send diagnostic reading. Now this morning I spoke to ****** and he says they will not pay claim if there isn't a total tear down of transmission. He also said ******** is a liar and will say anything to get a sale. I want my contract cancelled and refunded due to the lies.

  

  Business Response

  Date: 07/24/2023

  After reviewing the information attached and also the customer's policy, it has been determined that this consumer DOES NOT HAVE A POLICY with our company.  As she stated in her attachment and what is on her policy, she has a vehicle service contract (extended warranty) with Royal Administration. Her PDF attachment she provided clearly shows this and also her policy. I have also attached her provided policy declaration page showing the consumer, her warranty company Royal Administration, and the waiting period that Royal Administration put on her policy page as well. 

  I will follow up with a phone call to make sure this complaint has been removed and placed with the correct company.

  Here is the correct company's BBB link to move this complaint toward: ***********************************************************************************************************************************************************************

  Here is also the information from the customer's policy directly: ***************************** by: **********************, ** License #*****
  *******************************************************, **************
  This Contract is between You, the Purchaser and the Provider/Obligor
  Provider/Obligor is Royal Administration Services, Inc.
  *****************************************************************, **************
  

  It also ****** on her policy the validation period (waiting period): **Service Contract ********************************* Contract is subject to the Validation Period listed above. The Validation Period begins
  on the ***** Coverage under this Service Contract does not begin until the expiration of the
  Validation Period. The undersigned purchaser of this Service Contract acknowledges that parts
  and labor benefits are subject to the Validation Period. **Validation Period
  30 Days and ***** Miles

  Customer Answer

  Date: 07/24/2023

  I have policy with this company. When my mechanic submitted the first claim, he was told my policy didn't exist. I called sales agent ***************************** and he said there was a glitch with the system proceed with the claim. Later **** a claims adjuster spoke with ***** at ***************** *************). He told ***** according to policy they had to perform a complete teardown of the transmission and tell them why the  transmission failed. They don't  do total teardowns nor does any other mechanic in my area.  **** told ***** the tear down was easy and advised him to say normal wear and tear so they didn't have to pay. Once again I spoke with ***************************** and he was adamant and used expletives saying my mechanic or any of the mechanics here  know what they are doing.  This was after I emailed him asking to cancel my  policy. ******** told me the money was approved and all they needed was what caused the failure. My mechanic could give them reading from diagnostic machine without the teardown. Even the ****** dealership here doesn't do total teardowns. I called the claims department last Thursday 7/20/23 @ 7:56 AM and spoke to ******. ****** said that without the total tear down they wouldn't pay claim. He said he never heard of ******** and that their sales people tell lies to get people to sign with them. Those were his words.   

  

  Business Response

  Date: 08/04/2023

  Please see attached.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the complaint June 13 2023, car warranty with royal administration services has rejected my claim #******* by first stating there were worn parts found. The adjuster said there was nothing to cause the damaged from worn parts that the parts show normal wear. They then changed it ti say the damage was to due to unlubricated parts. The contracr i purchased cost ******* of which I have paid so far *******. The cost of the repair was *******. The reason I purchased the contract was to not have to worry about the high cost of repairs. I then cancelled the contracted and asked for a reasonable refund of some of the premium so I can recoup some of my repair costs. They stated they dont give refunds. I am 82 years old and on a fixed income, how dare they accept money for a contract the wont fulfill when the cost is over their premium. The car was kept excellent and all maintenance was recorded on the vehicle.this is simply a scam and they have a well built system of deceit when you speak to them.

  

  Business Response

  Date: 07/21/2023

  Please see attached.

  Customer Answer

  Date: 07/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved but only if the ****** or so is sent to me by check. 
  
  Regards,
  
  *************************************

• Initial Complaint

  Date:07/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CarChex #CCA011742 purchased from ************************* on 8-19-21 for my 2017 ***** Colorado. Titanium Plan My 2017 ***** Colorado truck all of a sudden, when filling overflowed and the fuel gauge stopped at full. After this the gauge never moved from full once the vehicle was running and driving. Every time I would try and fill the gas pump the pump would shut off and I had to continue to try and pump after each click, so I was not able to judge the amount of gas the truck needed and it would continue to overflow when making fill **** The fuel gauge moves when you turned the key but it would NEVER move from the full position when driving several miles, a week. This is very unsafe and I could not take chances when traveling several miles, a week.On June 23, 2023 I took the truck to **********************************, gave my warranty information with CarChex and I was told they would contact CarChex. ***** from ******* called me to say that CarChex would have to send out a Tech to look at the truck. On 6-24-23 a Tech from CarChex went to ******* and said that ******* could not prove that the truck needed the fuel pump and level sensor replaced.I received a call from CarChex late 6-24-23, could not tell you who it was because he was condescending, rude and arrogant. This was the same impression ***** at ******* received when your Tech showed at the dealership. I explained what happened to the truck but his comment was if the dealership cannot prove the part warranted CarChex would not cover the part. What????? If you have cancer, how does the doctor warrant that diagnosis? They have to go in to find it. The fuel gauge was not working, how else would you diagnosis this problem. Because this is a safety issue, on 6-15-23 I had ************************ replace the fuel pump and level sensor paid out of pocket $996.15 to the dealership. The fuel gauge is now working properly as it should. What gives CARCHEX the right to say PROVE it before we pay. I paid for a warranty.

  

  Business Response

  Date: 07/12/2023

  Please see attached.

  Customer Answer

  Date: 07/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

  Customer Answer

  Date: 07/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  According to an email received 7-12-23 my complaint against Royal Administration Services, Inc. a check in the amount of $996.15  dollars was going to be sent to me for my complaint against them. This was dated 7-10-23.
  
   
  
  To date no check has been received.
  
   
  
  Can you tell me what needs to be done  going forward. They have not complied with the agreement of this payment.
  
   
  
   
  
  ************************* 

  

  Business Response

  Date: 07/27/2023

  Please see attached.

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Platinum Plan for our **** Expedition. Cost of the plan ended up being in the range of $5,000. The reason we went with CarChex (plan managed by Royal Administration) was because of the great reviews and excellent sales pitch. The sales rep ******* clearly promised that the feature that sets them apart from other extended warranty programs is that they will approve repairs prior to complete failure. If a part is going out (example given: transmission is slipping), they will replace it, unlike other companies that will deny the claim until complete failure. About 1 year after the plan was purchased our ** unit quit working, a system that is clearly stated as being covered under the plan. Our local mechanic shop explained that the ** unit had scarring due to metal in the system. The mechanic clearly stated that the entire unit needed to be replaced. ** did not want to cover the cost of replacement and refused to approve the claim without sending out an inspection. ** sent out an inspector who said only the compressor was damaged, and that was all they would cover. The mechanic shop did not want to replace only the compressor, because it would not solve the problem. We spoke to ** and expressed our concern that the compressor being replaced wouldn't fully solve the problem, at that time (July 2022), ** told us that they would replace the full system if it ends up failing after the compressor was replaced. Fast forward to June 2023 and the ** is failing again, just as the mechanic warned it would, because the full issue was not resolved as they recommended initially. Once again, ** sends an inspector out and they are now refusing any repair because the failure is within the 12 month warranty period of the compressor from the last repair. The partial and incomplete repair that they essentially forced us into because they refused a full replacement of the system as recommended last year.

  

  Business Response

  Date: 06/30/2023

  Please see attached.