Complaints
This profile includes complaints for Mequoda Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried to unsubscribe from this website at least 5 times. I never requested this website and whenever I try to get rid of it, Im unable to. They send at least 2 emails a day and I never wanted anything to do with this business as I am not a *******. Please advise if you can help or should I call/email this business. Thank you.
Business Response
Date: 02/20/2024
We would be happy to assist this person with unsubscribing from newsletters if they are having difficulties removing their email.
Please provide an email address to me to unsubscribe or reach out via the contact us on our website
***********************************
thank you.
Initial Complaint
Date:12/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not renew this subscription last year nor this year. But on December 1, 2023 I was charged without notice, $62.98. I contacted the company and Monday, December 4, 2023 they responded that they would refund the amount. Indeed, last night the credit showed on my bank account. But today I found they charged me yet again for $62.98 on December 4, 2023. Additionally, there is no way to view or changing billing information on the website. Also, my order history shows no orders.Business Response
Date: 12/05/2023
*******
I spoke and emailed with you today. I am attaching the invoice showing this issue as resolved with a full refund.
Just to clarify, you were on recurring billing subscription plan and that is why you were charged. You were given a 100% refund to the same CC that was charged and your subscription is cancelled.
Please email if you have any further issue but I believe this issue is closed.
Thank you for your patronage
GreenPrint Customer Support
**************
Customer Answer
Date: 12/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************
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