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Business Profile

Laundry

Laundry Party

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry.

Complaints

This profile includes complaints for Laundry Party's headquarters and its corporate-owned locations. To view all corporate locations, see

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Laundry Party has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 17, 2023, I placed an order for 8 bags of laundry to be picked up on Monday, November 20, 2023 between 9 am and 11 am. The laundry belonged to a friend and was located at her apartment in ***********, **.On November 20, 2023, the laundry was not picked up, and no one called between the hours of 9 am and 11 am. My friend and I both telephoned Laundry Party's customer service number. Additionally, I emailed them.Laundry Party later contacted me to say that the business had been short staffed and were not able to pick up the laundry. I told them to cancel the order as my friend no longer trusted Laundry Party to take possession of her items. My friend told the same to the person who called her in the afternoon of the 20th.Starting November 20, 2023, I have requested a refund numerous times and through various means--through email to Laundry Party, through a ****** request, and through ****** Purchase Protection. Laundry Party declined my requestfor payment through ****** and has not in any way responded to my other communications.

      Customer Answer

      Date: 12/01/2023

      I was able to reach Laundry Party, and the issue may be resolved. Can you cancel the complaint? If it doesn't resolve, I'll reach out again. Thank you!

      Business Response

      Date: 12/15/2023

      BBB has spoken the the business owner Benjamin S*********, he stated that the issue has been resolved with the consumer.

    • Initial Complaint

      Date:09/16/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Laundry Party picked up my sheet sets on 9/15 for return on 9/15. In the order were 3 sheet sets (2 twin and 1 king). The twin sets each had 2 pillowcases, a fitted sheet, a top sheet and comforter. The king set had 2 pillowcases, a fitted sheet and a top sheet. When the order returned, the twin sets were missing the top sheet.Contacted the company right away on 9/15 via phone, email and text to no response. When I contacted them today via email I finally got a response. I've inluded the entire conversation.The company said all the sheets were returned - "We received 2 comforters and two sheet sets from you both went back one was white and one had stripes just like the one pictured. a white sheet was returned". They were not white - any of them. The twin sets were striped and the king was solid blue.That admission clearly shows they had no idea what they received. Yet I am the one who made the error. You can see from the conversation I included a picture of the original set as well as what was received. Clearly no complete set.They will not make any sort of restitution as "it's my error." The evidence in the supporting document proves otherwise.

      Business Response

      Date: 10/05/2022

      This is a false claim. All laundry that was received was sent back to the client. This was proven after reviewing video recordings of the laundry being received and processed in our facility. No items were separated from the clients order during the whole operation.

      Customer still insists we give them $50 regardless. We do not give refunds for damaged or lost items if we did not damage or lose them. 

      Customer Answer

      Date: 10/06/2022

       
      Complaint: 18036908

      I am rejecting this response because: how does a complete bed set get put in the bag not return?  Two twin flat sheets, two twin fitted sheets, 4 pillowcases and 2 comforters were sent in addition to a king size flat sheet, king size pillowcases and a king fitted sheet were sent.  All came back except the 2 twin flat sheets.

      I know what was put in the bags to be washed personally.  So what happened between our house/front porch to there?  I am two incomplete bed sets now.  And those sheets are not sold separately so now I'm forced to get top sheets that don't match.  



      Sincerely,

      *************************

      Business Response

      Date: 10/06/2022

      k

    Laundry Party is NOT a BBB Accredited Business.

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