Reviews
This profile includes reviews for Billshark's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 261 Customer Reviews
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Review fromDaniel B
Date: 08/03/2024
5 starsVery straight forward. They've kept my bills the same for roughly 5 years and always do a great jobReview fromLaura H
Date: 08/03/2024
1 starLaura H
Date: 08/03/2024
The Billshark of today is not the Billshark from a couple years ago. Two years ago they saved me a lot of money on my satellite service, this time they locked me into a 2-year contract with Dish without telling me beforehand that my savings would only be $10 a month. I could have gotten more money saved each month by contacting Dish myself directly. And then when I complained I was basically told too bad, so sad, the contract has already been approved. Never again, especially since there's so many other bill reduction companies out there now that are much better. And they don't even want you to put a negative rating here, but I am because my case has been closed with Billshark even though I am still completely dissatisfied. I'm sure I'm not the only one who feels this way.
Billshark
Date: 08/05/2024
We are sorry to hear your experience was less than satisfactory. We strive to get the most savings available at the time of the negotiation, and many factors play into this outcome. We would be happy to offer you a new negotiation, free of charge, to see if there are any other savings available. I see you have an open ticket in our support department; please be on the lookout for a reply.Review fromTyler L
Date: 08/02/2024
1 starTyler L
Date: 08/02/2024
Billshark asked if they could renegotiate my bill, and all I've noticed is a higher bill. Thanks.Billshark
Date: 08/05/2024
We are sorry to hear you have had a negative experience with our services. We strive to make sure our customers are paying a lower rate, not higher. We will review the negotiation and will be following up via email. Please be on the lookout.Review fromCrystal W
Date: 08/01/2024
5 starsBineta is amazing! Great job getting my internet bill lowered!Review fromLuke S
Date: 07/31/2024
1 starLuke S
Date: 07/31/2024
They signed me up for new services with my Internet provider that I didn't want.Billshark
Date: 08/01/2024
We are sorry to hear that your experience was not as expected. We want to assure you that we do not add services to accounts without permission. However, there are instances where providers may add services independently. We will review your account and follow up via the email you provided to our support team. Please keep an eye out for our response. Thank you for bringing this to our attention.Review fromAllen T
Date: 07/31/2024
5 starsThank you for your help. I am very happy with your work.Review fromJustine E
Date: 07/31/2024
1 starJustine E
Date: 07/31/2024
I am very much NOT HAPPY with this service. They did not offer a choice of term to negotiate with vendors. They never communicated with me after I sent them my bill and automatically negotiated for a 24 month period (which I did not want) and they did not make that at all clear on the website. Little did I know that saving me money for *********************** $312 UP FRONT to pay **************. This makes no sense. I might cancel the **************** before the 24 months is up. At the very least, Spectrum plans change all the time so calculating that far out is not necessarily as good deal and not helpful. I called them to complain and asked ************** to reverse the service and cancel my account. They said no. In reading other reviews here, I see that they automatically re-negotiate with the initial term expires - without consulting you. I highly recommend that you stay away from Bill ***** if you don't want to lose financial control over your services.Billshark
Date: 08/01/2024
We apologize that our service did not meet your expectations. We strive to provide clear communication regarding our fee and billing structure, which is prominently displayed multiple times throughout the enrollment process. Additionally, we make every effort to keep our customers informed with updates via email and SMS throughout the negotiation process. Its possible that these communications were missed. We understand your concerns about the 24-month negotiation period and the upfront cost. Our goal is always to secure the best possible savings for our customers.
Our customer support team has received your email and is currently working to address your concerns. Please keep an eye out for their reply. We are committed to resolving this matter to your satisfaction.
Review fromdumebi n
Date: 07/30/2024
5 stars****** was very straightforward and helpful in trying to reduce my bills! Received a credit within 15 minutesReview fromJeff S
Date: 07/30/2024
5 starsThey did an excellent job reducing my spectrum bill by $20+ dollars a month. All was wrapped up in a little over a weekReview fromNancy N
Date: 07/26/2024
5 starsI just signed up with Billshark. Shiniqua negotiated a big discount for me with Spectrum over 2 years. She was very efficient & professional.
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