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Business Profile

Formal Wear

Lady Black Tie, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Formal Wear.

Reviews

Customer Review Ratings

1.67

Average of 12 Customer Reviews

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Review Details

  • K. B.

    Date: 04/05/2023

    K. B.

    Date: 04/05/2023

    BUYERS BEWARE!!! I ordered my daughter a homecoming dress from them. The picture showed that the dress came about an inch and a half to 2 inches above the knee. When we received it, it was so short that there was no physical way to wear it. It was so extremely short and look nothing like the picture. It was so extremely short and look nothing like the picture. When I tried to contact customer service They were nasty and would do absolutely nothing about it. They have an exchange only no return policy for a reason!!! Save yourself the time and money, and shop somewhere else!!!

    Lady Black Tie, LLC

    Date: 04/11/2023

    *************************,

    We're really sorry to hear your experience has left you feeling this way, and that it has bothered you all this time as to leave a review 7 months after your purchase. The Juliette **** has adjustable spaghetti straps, and how high you pull them up will impact where the hem of the dress sits. The product listing, photos and description adequately depict the length of the dress; we're really sorry it didn't work out for you - we'd love to help you find something else you absolutely love!

    A manager has reviewed our email communication and our team always replied promptly with kindness and courteousness. If you need assistance with anything else, reach out to us at ******************************** our team would love to turn this around for you.

    Kindest,

    K. B.

    Date: 04/11/2023

    Their response was not honest! It does have adjustable straps.which were extended to the fullest. The pictures online show it is about 2-3 inches above the knee. Also false! When I tell you it was so short there was no way humanly possible for her to wear it!!! They post false pics and descriptions. Then when you order and receive itthey tell you sorry store credit only!!! Such a dishonest company! Look at all the reviews on BBB and you will see how horrible this company is!!!!

    Lady Black Tie, LLC

    Date: 04/12/2023

    We do understand that some customers may have more modest personal preferences with regards to length of mini dresses and what they consider too short. We have sold over *****+ pieces of this particular dress in 10 different colors to date without issue; we do welcome all feedback with regards to our styles, both positive and negative. We appreciate your feedback and would love to help you find another style you absolutely love and feel confident wearing :)

    Kindest,

    LBT

  • Lauren L

    Date: 07/18/2022

    Lauren L

    Date: 07/18/2022

    This dress store has awful customer service and return policy. I tried to get a refund on a cheaply made dress. They would not issue one only a store credit. Theyre dresses are poorly made why would I want a store credit? Stay away from this store!!

    Lady Black Tie, LLC

    Date: 04/12/2023

    Hello *******************************,

    We are pleased to see our customer service team assisted you with your return. All our return information is outlined in a clear, transparent way at www.ladyblacktie.com/returns

     

Lady Black Tie, LLC is NOT a BBB Accredited Business.

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