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Business Profile

Subscription Agents

Northshore Publishing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed there was $39.41 being taken out of my checking account number that just said Check.I called my bank and asked them what it was and they told me it was Northshore Publishing. I then asked them what I could do and they told me I had to open a new account to stop them from taking out money from my account. I found out it was for the TV Guide that I canceled three years ago because it was to much money. I called and spoke to someone and they said they would call back but didn't. I then called again and told them to refund my money and the same gentleman said he would call me back. I again didn't receive a call back. I don't know what to do. They are charging me for the TV Guide that I don't receive and all I want is my money back.

    Business Response

    Date: 06/30/2025

    Customer requested a refund
    Refund was sent

  • Initial Complaint

    Date:04/12/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/9/2025 and 3/4/2025 an amount of $39.41 was taken from my checking account, I assume for TV Guide, even though I had NOT renewed my subscription. I had received a call asking if I wished to renew and I said NO. My current subscription runs until 18oct27 and I DO NOT wish to extend it. This subscription was set by TV Guide directly and NOT through North shore publishing. Please refund the two payments of $39.41 erroneously taken from my account and CEASE to continue debiting my account

  • Initial Complaint

    Date:03/29/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few weeks ago I found out that my father has been charged $39.41 for over six months for TV guide from a fraudulent place called North Shore publishing. Then to make matters even worse these people have the audacity to call here demanding payment because I canceled the card. Mind you I canceled this card after I found that we were being charged $39.41 for well over six months. Then she again has the ignorance to say that its my last payment of $39.41. Which is a lie from the scumbags! Who the h*** pays over $200 for a two year subscription of TV Guide! ? These people need to be in jail

  • Initial Complaint

    Date:11/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/10/2024 I would like to cancel a subscription to TV Guide (again). I am continually charged $39.41 to my credit card. I have tried to set up and online account in order to cancel the subscription. It is impossible to do. I have reported them to BBB previously, the magazine keeps coming.I have called to cancel, the magazine keeps coming. I DO NOT WANT THIS MAGAZINE. STOP CHARGING ME. I HAVE TO KEEP CALL MY CREDIT CARD TO BLOCK THIS CHARGE. STOP IT!

    Customer Answer

    Date: 12/01/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ****** ******

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother received an invoice for $78.82 from Northshore Publishers Service for a TV *************** I handle her finances now as she is 94 and suffering from short-term ***********. I'm not sure if she renewed it or if it automatically renews if you don't cancel it. I called and spoke with a gentleman, I told him she would like to cancel the order. He rudely told me she had just renewed it in June 2024. He stated we would need to pay for the remaining balance and cancel it next June. I thought the payment of $39.41 was for a year which it is not. There are three payments totaling $118,25. That's extremely high for a TV *************** I explained she doesn't need it now living with me, I get TV Guide listings for free over the internet. After reading the many complaints this company has, I understand why he wouldn't honor my request to cancel it. Please have this order canceled with no balance due.

    Customer Answer

    Date: 11/03/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/13/2024 Called on phone by lady who said my debit card did not go through for renewal of TV Guide. I had just received a new debit card from Bank a few weeks ago so I thought it was legit because my old debit card was frozen due to fraud. She said she needed the new debit card no. Unfortunately I gave it to her. I then contacted TV Guide directly and found out I had been scammed. I froze my new card immediately, feeling really stupid. The lady's name was ****** and her phone no. was **************. Northshore Publishing should be shut down.

    Customer Answer

    Date: 03/24/2024

    I have not heard from the business in response to my complaint.  I guess I didn't expect to after reading the BBB complaints about this company preying on so many older people with TV Guide subscription renewals. $39.41 was mentioned as the monthly amount they take from a lot of people who complained. My ************ is handling it from their end to block future payments from our checking account.

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to steal $39.41 whenever they want from both my checking and credit card accounts purporting to be payments for subscriptions to magazines that I either subscribe to directly or never receive. I cannot contact them directly and they do not respond to phone calls and emails. Their business is fraudulent as is evidenced by multiple complaints here on the BBB website and elsewhere. They must be forced to stop this theft!!

    Customer Answer

    Date: 01/22/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:12/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been charged for 2 months of $39.41 that we did not authorize. Out TV guide will expire in the next few months and we did not authorize additional payments. When you call the number for the company ************** there is always no answer. I am in disputes with my credit card company on these charges. I have also emailed the company and still no answer/ They should be shut down!

    Customer Answer

    Date: 12/19/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Northshore publisher continues to scam the elderly without their knowledge. The is my second year reporting them for an unwanted subscription. I was charged $39.41 on Nov. 20,2023 for TV guide which I do not want! Please unsubscribe me: #EXNCRXT. Take me off your contact list, your mailing list, I do not want anything you publish.

    Customer Answer

    Date: 12/01/2023

    I have not heard from the business in response to my complaint.  This is the second year in a row that Northshore publishing has sent and charged for unwanted subscriptions.  

  • Initial Complaint

    Date:09/10/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *************************. I am 92 years old. I did not authorize any charges with north shore publishers service. Please help to stop this. This company does not answer their phone. They are taking $39.41 from my checking account twice a month. This company preys upon senior citizens and should be shut down!! Help me recover the money this company has stolen from me. What can I do? They wont answer their phone

Northshore Publishing is NOT a BBB Accredited Business.

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