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Business Profile

Subscription Agents

Northshore Publishing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not order anything and they are taking ***** from checking account. Have called numerous time no answer. Account #******. I want this to stop now. How do they get away with this. Total of ***** has been taken.

    Business Response

    Date: 06/27/2023

    MS *********** PLACED A RENEWAL OF HER TV-GUIDE WITH US ON 5/04/23  SHE PAID BY CHECK GIVING CHECKING INFO OVER PHONE WE HAVE NOT RECEIVED ANYTHING FROM HER OTHER THAN THIS COMPLAINT. WE WILL CANCEL FUTURE CHARGES ON HER ACCOUNT  AND SHE WILL RECEIVE WHAT SHE HAS PAID FOR

    Customer Answer

    Date: 06/28/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    **************************************************

  • Initial Complaint

    Date:05/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom has received a bill and two ** guides from Northshore Publishers Service. We did not order the ** Guide from them or anyone else. She is 85 years old and bedridden. We never turn ** on. They are not a good company and take advantage of the older people of America. If you look on the internet there are pages and pages of complains about them. It would be nice if you could shut down this business. I will not mail in or pay for something that we did not order. They need to stop sending bills and guides to moms. I will send back to two guides if I need too.

  • Initial Complaint

    Date:04/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting December 15th, 2022 Northshore has been doing EFT withdrawals of $39.41 from my mothers account each month. At this point $157.64 has been withdrawn. She was in the hospital from having open heart surgery at this time and has not ordered any magazines or talked to anyone about magazines. Since it is being done as an EFT not a debit the credit union can't stop it. We have attempted to call them at least 50 times and the phone just rings and rings. We want the money back and for this to stop.

  • Initial Complaint

    Date:03/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Per a letter dated 2/11/2023, Northshore Publishing notified me they charged my credit card the amount of $39.41 for TV-*************** This unauthorized charge hit my credit card on 2/21/2023. The letter also notes this was the 1st of 6 installments and that I will be charged another installment of $39.41 in approximately ***** days. Again I did not authorize this charge for this magazine. The account number noted is #******. I have contacted Northshore by sending several e-mails at *********************************************************** which they have not responded to and have called them several times at ************** which just rings and rings and they never answer. Please note that I went through this same issue of being charged by Northshore Publishing last year and was able to reach them by e-mail of which they provided a refund. I am in hopes that the BBB can help me reach Northshore, obtain me a refund of $39.41 for this unauthorized charge, stop any further charges and that Northshore Publishing remove me from any further business and never contact me ever again.

    Customer Answer

    Date: 03/30/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother passed away in 12-2022. She was 95 years old. She is paid up to March **** for a subscription to TV Guide, after being solicited by phone by someone from Northshore Publishing in January 2022, when my mother was 93 years old. They convinced her to purchase the magazine for two years at a rate of ***** which would be taken from her checking account in 6 payments over two years. I found out that one can purchase the magazine through TV guide online for $20.00 a year. Clearly, Northshore was targeting the elderly. I emailed them on 1-9-23 and called the number provided for customer ********************** to cancel her subscription (she's deceased!) and to send me a refund for issues starting Jan.2023-March ****. I have not heard back from them, nor do they answer the phone on the number provided. ************.I blocked the bank from making any more payments to Northshore Publishing out of MA.Her name is *******************************. Her address was ******************************************************************************* Please let me know what other information you will need.

    Customer Answer

    Date: 02/05/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 02/07/2023

    MS ************; DID PLACE AN ORDER ON APROX 1-2-2023 SHORTLY AFTERWARDS THEIR WAS A CALL SAYING SHE PASSED AWAY  IF ANY MONIES WERE PAID IN 2023

    PLEASE PROVIDE US WITH COPIES OF THE CASHED CHECK AND WE WILL ISSUE A REFUNDN

    Customer Answer

    Date: 02/12/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

  • Initial Complaint

    Date:01/16/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/30/2022 Northshore Publishing automatically charged renewal for TV GUIDE. The receipt says I approved this charge by phone and I did not approve the charge of $39.41. I do not want the magazine. I will not pay any further charges. I have tried to cancel the magazine multiple times. I have tried calling today 1-16-2023 to cancel it and no one answers their toll free number **************.

    Business Response

    Date: 01/23/2023

    *************** HAD PLACED TWO CONSECUTIVE ORDERS FOR TV-GUIDE ONE ON **** 22 AND ONE ON 1-11-23 NEITHER ORDER WAS PROCESSED OR CHARGED TO HIS CREDIT CARD BOTH ORDERS WERE CANCELLED AT CUSTOMERS REQUEST IF *************** FEELS HE WAS CHARGED PLEASE SEND US PROOF OF THE CHARGE AND HE WILL BE REFUNDED ...

    Customer Answer

    Date: 01/25/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Start in February of 2019 received a statement saying my order has been entered for TV guide payment for 3 installments of $31.41. Tried reaching them by phone to cancel the non-committed service. Never get through. My great niece has tried also and sent an email, no response. Account# ending in ***660. Even when I contact my credit card about this they say its a reoccurring payment and they can stop it. Im suppose to deal with Northshore publishers to have them stop. So switch card and account numbers and I still get a charge.

    Customer Answer

    Date: 09/25/2022

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 09/26/2022

    Northshore Publishing responded to ************* complaint on 9-14-2022 requsting more info such as  Account No;  customers account#; and customers address . There has been no response. ******* is a very common name  need customers phone number or account number the last three digits of credit card is not enough.

  • Initial Complaint

    Date:08/29/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filled a claim many a few years back with Northshore Publishing/Marketing as they claimed to send out a TV Guide to my elderly mother that has Alzheimer's. The finally stopped all charges once I filled the claim. They called my mother again and she gave her Credit card thinking it was legit. They charge her $39.41 each month and they do not answer the phone when you call them. Invoice # is ****** Customer Name: ***** Current *********************************************************************** Account ending in **** Phone Number is ************.

    Business Response

    Date: 08/30/2022

    Mrs ********* account #****** was opened on 7/22/2020 and was paid satisfactorily in  full account  #****** was opened on 8/2/2021  and was paid in full by 1/18/2022  we do not have any other orders for her

Northshore Publishing is NOT a BBB Accredited Business.

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